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#Post#: 68951--------------------------------------------------
Parkingeye Charge Notice after hospital visit
DIR By: zeezee
Date: April 27, 2025, 6:11 pm
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Hi all,
I'm looking for some advice regarding a Parking Charge Notice
(PCN) we recently received.
I took the person in question to a polyclinic/hospital
appointment on Easter Sunday, but due to an accident on the way,
we only just made it on time. The car was parked in a disabled
bay with a valid Blue Badge properly displayed. Conveniently,
the PCN does not show any photos of the car with the Blue Badge
visible.
Confused about why we received the ticket, I went back to the
hospital today to investigate. It turns out that we were
supposed to enter the vehicle registration number (VRN) on a
panel near reception something we were completely unaware of
at the time.
I took a photo of the signage, and while it does mention the
requirement, its easy to miss. The receptionist today was very
understanding and said it was an easy mistake to make,
mentioning that many others had made the same error. She also
said that until recently, they had the facility to cancel such
tickets - but do not now.
I've attached the PCN and a photo of the area where we parked
for reference.
Any advice would be appreciated thank you!
HTML https://i.imgur.com/OV3abyB.jpeg
HTML https://i.imgur.com/sDxBW0U.jpeg
HTML https://i.imgur.com/KvLrMwJ.jpeg
HTML https://i.imgur.com/d0enM7j.jpeg
#Post#: 68963--------------------------------------------------
Re: Parkingeye Charge Notice after hospital visit
DIR By: StrongAndStableDriving
Date: April 28, 2025, 3:32 am
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A close friend of mine has almost the same issue - almost
identical Parkingeye PCNs from parking at his gym and a local
grocery, because he didn't realise he had to enter his
registration inside. Can anyone advise? It seems rather like
entrapment - put small print no-one reads, inform no-one when
they park, and then hand out a fine afterwards.
Mine is in Northampton.
#Post#: 68976--------------------------------------------------
Re: Parkingeye Charge Notice after hospital visit
DIR By: DWMB2
Date: April 28, 2025, 4:19 am
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--- Quote from: StrongAndStableDriving link ---
>
> Can anyone advise?
>
--- End Quote ---
If you want advice on your case start your own thread please.
#Post#: 68989--------------------------------------------------
Re: Parkingeye Charge Notice after hospital visit
DIR By: b789
Date: April 28, 2025, 5:51 am
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The signage does not comply with the BPA CoP section 19.9
[indent]Section 19.9 Signs and Surface Markings:
"So that disabled motorists can decide whether they want to use
the site, there must be at least one sign containing the terms
and conditions for parking that can be viewed without needing to
leave the vehicle. Ideally, this sign must be close to any
parking bays set aside for disabled motorists."​[/indent]
So, looking at that photo of the location, it would depend on
which bay the vehicle was parked in whether the drover could
read the sign without leaving the vehicle.
Is this within a hospital or is it just a remote clinic? Either
way, do not let a receptions fob you off with rubbish about not
being to get it cancelled. That is not true. ParkingEye are not
some sort of authority that can make demands. They are simply an
agent contracted by the hospital/clinic. Find the PALS service
and male a formal complaint to them and also copy in the CEO of
the NHS Trust and demand that they get this PCN cancelled.
TO defeat this PCN that drivers identity must bot be revealed,
especially when saying things like "I did this or that". The
driver is simply referred to in the third person such as "the
driver did this or that".
There are also PoFA failures in the Notice to Keeper (NtK).
There is no legal obligation on the known keeper (the recipient
of the Notice to Keeper (NtK)) to reveal the identity of the
unknown driver and no inference or assumptions can be made.
The NtK is not compliant with all the requirements of PoFA which
means that if the unknown driver is not identified, they cannot
transfer liability for the charge from the unknown driver to the
known keeper.
Use the following as your appeal. No need to embellish or remove
anything from it:
--- Quote ---
> I am the keeper of the vehicle and I dispute your 'parking
charge'. I deny any liability or contractual agreement and I
will be making a complaint about your predatory conduct to your
client landowner.
>
> As your Notice to Keeper (NtK) does not fully comply with ALL
the requirements of PoFA 2012, you are unable to hold the keeper
of the vehicle liable for the charge. Partial or even
substantial compliance is not sufficient. There will be no
admission as to who was driving and no inference or assumptions
can be drawn. ParkingEye has relied on contract law allegations
of breach against the driver only.
>
> The car was parked in a marked disabled bay with a valid Blue
Badge properly displayed. The PCN photos do not even show the
vehicle with the Blue Badge visible. At no point was it made
sufficiently clear that Blue Badge holders were required to
enter their vehicle registration number inside the hospital. The
signage was wholly inadequate and non-compliant with the BPA
Code of Practice Version 9 (effective February 2024), Section
19.9, which states that for disabled motorists, "there must be
at least one sign containing the terms and conditions for
parking that can be viewed without needing to leave the
vehicle." There are three disabled bays, served by a single
small sign mounted high up on a pole. It is impossible to read
the terms and conditions from inside a vehicle, depending on
which bay is used.
>
> Further, the BPA Code of Practice requires reasonable
adjustments under the Equality Act 2010. A receptionist at the
hospital has confirmed that the requirement to enter a VRN is
poorly communicated, that many other disabled visitors have made
the same mistake, and that until recently the hospital had the
ability to cancel PCNs for exactly this situation. It is
unreasonable and discriminatory to penalise a disabled motorist
in these circumstances.
>
> The registered keeper cannot be presumed or inferred to have
been the driver, nor pursued under some twisted interpretation
of the law of agency. Your NtK can only hold the driver liable.
ParkingEye have no hope at POPLA, so you are urged to save us
both a complete waste of time and cancel the PCN.
--- End Quote ---
#Post#: 68991--------------------------------------------------
Re: Parkingeye Charge Notice after hospital visit
DIR By: zeezee
Date: April 28, 2025, 6:09 am
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Thank you [member=26]b789[/member]
It was a polyclinic so i am not sure if they have a pals service
- As I know hospitals usually do.
So no need to go into the nitty gritty details & I'll send over
your response by the end of today - Thank you
#Post#: 69110--------------------------------------------------
Re: Parkingeye Charge Notice after hospital visit
DIR By: zeezee
Date: April 28, 2025, 4:51 pm
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[member=26]b789[/member] - Just to double-check, I went into the
polyclinic again today.
Here are the things that I observed;
1. Where the car was parked, there are 2 signs, one on a pole,
which is visible in the picture that I took, and one that I saw
near the bays that was on the white wall near the bays (croped
pictire of disbaled bay) - again, no way able to be read when in
the car.
2. As I entered the reception area, I saw a parkingeye sign that
was next to the reception regarding parking, which I did not see
when going in on easter sunday (either we missed it/ or they
have put it since/or are not expecting people to come in on
easter sunday and may not have put it up) - can't recall to be
exact/honest.
3. Is there a need to attach a copy of the Blue Badge & Clinic
appointment letter? - So to nip it in the bud on this appeal, or
is that maybe required in the next part (if so) of an appeal?
#Post#: 69149--------------------------------------------------
Re: Parkingeye Charge Notice after hospital visit
DIR By: b789
Date: April 29, 2025, 3:30 am
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You can provide a copy of the blue badge and the appointment,
for what it's worth. However, I would be making a very strong
complaint to the clinic management about their failure to
support their patients against an unregulated private parking
company that they have contracted.
Was the driver or someone with the driver in the vehicle a
patient? Did the driver park the vehicle correctly? Was the
driver able to see the terms and conditions sign without having
to leave the vehicle?
Can you park at the location and take a video of the drivers
view and if the sign is a) visible and b) even readable fro that
location?
If the terms and conditions were not adequately brought to the
attention of the driver, then how could a contract have been
formed?
#Post#: 69152--------------------------------------------------
Re: Parkingeye Charge Notice after hospital visit
DIR By: DWMB2
Date: April 29, 2025, 3:49 am
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Agreed with all of the above.
--- Quote from: b789 link ---
>
> You can provide a copy of the blue badge and the appointment,
for what it's worth.
>
--- End Quote ---
I always think this is a wise idea in such cases. Aside from any
(entirely valid) points about visibility of signage, and
formation of contracts, in my view there's always value in
building a picture of an honest disabled driver who was acting
in good faith, and a registered keeper of the vehicle who is now
being pursued by an unreasonable parking company.
#Post#: 70324--------------------------------------------------
Re: Parkingeye Charge Notice after hospital visit
DIR By: zeezee
Date: May 6, 2025, 5:02 pm
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Just a heads up - I appealed to ParkingEye no response so far.
But I managed to get the NHS property manager name via mailing
the incorrect PALS team- I then got chatgbt to write up a nice
complaints letter ;D, and the manager cancelled the ticket on
the same day.
Another win for the motorist!
A big thank you, guys, honestly inspirational!
#Post#: 70326--------------------------------------------------
Re: Parkingeye Charge Notice after hospital visit
DIR By: DWMB2
Date: May 6, 2025, 5:17 pm
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--- Quote from: zeezee link ---
>
> the manager cancelled the ticket on the same day.
>
--- End Quote ---
Have you had written confirmation of the same from said manager?
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