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#Post#: 67611--------------------------------------------------
Charge Certificate received but PCN already paid.
DIR By: AnnieBee
Date: April 17, 2025, 8:58 pm
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We’ve just received a Charge Certificate (CC) for a Bus Lane
PCN, but I paid the PCN a few weeks ago. I have an email receipt
for the payment and have checked that I gave the correct PCN
number.
I have sent the receipt to the council using their online
contact form but given that they can’t even seem to get their
fine payments system to allocate payments to the relevant PCN, I
don’t have much faith in their online messaging system.
I am also concerned as the CC was issued on 09 Apr so the 14 day
deadline ends just after the bank holiday weekend. It doesn’t
leave them any time to process my message before the deadline.
Should I be trying to get through to them by phone Tuesday? They
no longer have a drop in.
Should I send a follow up by snail mail? I took a copy of the
online form and confirmation page but had no dated email
confirmation.
Thank you.
#Post#: 67615--------------------------------------------------
Re: Charge Certificate received but PCN already paid.
DIR By: H C Andersen
Date: April 18, 2025, 2:25 am
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Can we have details pl.
You are the registered keeper?
PCN number and date of issue;
Date of issue of enforcement notice, if applicable;
Date and method of payment;
VRM?
#Post#: 67646--------------------------------------------------
Re: Charge Certificate received but PCN already paid.
DIR By: AnnieBee
Date: April 18, 2025, 9:45 am
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Thank you for replying.
My husband is the register keeper.
PCN number is BH86976963, issued 26/02/2025.
It was paid on 03/03/2025 using the online payments service. I
received an email receipt which confirms payment and the correct
PCN number.
I don’t know what you mean by enforcement notice. I’ve had a
PCN, and then just yesterday the Charge Certificate which is
dated 09/04/2025 (issue date). I’ve not had anything else.
Is it ok to publish my VRM online. Feels like identifiable
information?
Thanks again for any help.
#Post#: 67657--------------------------------------------------
Re: Charge Certificate received but PCN already paid.
DIR By: Enceladus
Date: April 18, 2025, 12:49 pm
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--- Quote from: AnnieBee link ---
>
> ...........
> I have sent the receipt to the council using their online
contact form but given that they can’t even seem to get their
fine payments system to allocate payments to the relevant PCN, I
don’t have much faith in their online messaging system.
> ...........
>
--- End Quote ---
What exactly do you mean?
--- Quote from: AnnieBee link ---
>
> Thank you for replying.
>
> My husband is the register keeper.
>
> PCN number is BH86976963, issued 26/02/2025.
>
> It was paid on 03/03/2025 using the online payments service. I
received an email receipt which confirms payment and the correct
PCN number.
>
> I don’t know what you mean by enforcement notice. I’ve had a
PCN, and then just yesterday the Charge Certificate which is
dated 09/04/2025 (issue date). I’ve not had anything else.
>
> Is it ok to publish my VRM online. Feels like identifiable
information?
>
> Thanks again for any help.
>
--- End Quote ---
The London Bus Lane enforcement process can be viewed here
HTML https://www.londontribunals.gov.uk/eat/understanding-enforcement-process/bus-lane-pcn-enforcement-process#en.
If the PCN wasn't paid within the 28 days specified then the
Council would have issued an Enforcement Notice. If that wasn't
paid then the Council became eligible to impose a 50% surcharge
and serve a Charge Cert. So something seems to be wrong. The EN
is missing and the CC appeears pre-mature.
And please have a read of the READ THIS FIRST - **BEFORE POSTING
YOUR CASE!**
HTML https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/read-this-first-before-posting-your-case!-this-section-is-for-council-tfl-dartme/.<br
/>You are specifically asked not to redact the PCN number or the
vehicle registration. So once again, what is the VRM?
#Post#: 67658--------------------------------------------------
Re: Charge Certificate received but PCN already paid.
DIR By: Neil B
Date: April 18, 2025, 1:19 pm
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It's not a London PCN. It's very obviously Brighton or maybe
Birmingham at a push.
#Post#: 67668--------------------------------------------------
Re: Charge Certificate received but PCN already paid.
DIR By: fraser.mitchell
Date: April 18, 2025, 2:47 pm
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--- Quote from: Neil B link ---
>
> It's not a London PCN. It's very obviously Brighton or maybe
Birmingham at a push.
>
--- End Quote ---
Brighton PCNs start with BH (for Brighton and Hove, I assume)
#Post#: 67672--------------------------------------------------
Re: Charge Certificate received but PCN already paid.
DIR By: AnnieBee
Date: April 18, 2025, 3:17 pm
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It is a Brighton PCN.
“ I have sent the receipt to the council using their online
contact form but given that they can’t even seem to get their
fine payments system to allocate payments to the relevant PCN, I
don’t have much faith in their online messaging system.
...........
What exactly do you mean?”
Well I’m assuming that their admin has gone wrong and they
haven’t linked my payment to the PCN in their records. Hope that
makes more sense? I can’t think how else to phrase it.
The VRM is GJ60 YVW.
“If the PCN wasn't paid within the 28 days specified then the
Council would have issued an Enforcement Notice. If that wasn't
paid then the Council became eligible to impose a 50% surcharge
and serve a Charge Cert. So something seems to be wrong. The EN
is missing and the CC appeears pre-mature.”
Does this apply everywhere? (ie you have referenced the London
procedures but this happened in Brighton)? And if so what does
that mean practically (if anything)?
What do we do now? My main concern is that I don’t want this to
progress and I don’t feel confident in just having sent the
council a message via their contact form. Their systems don’t
seem to work very well as I mentioned above!
Thanks again for any help.
#Post#: 67680--------------------------------------------------
Re: Charge Certificate received but PCN already paid.
DIR By: Enceladus
Date: April 18, 2025, 4:50 pm
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My apologies, for some reason I came to the concusion that this
might be a London bus-lane PCN. It's not, so there is no
Enforcement Notice stage.
However the PCN is showing as complete. IE closed. Looks like
you paid £35 on the 10th April after you queried the Charge
Certificate. Or perhaps they applied the existing payment on the
10th April.
Whatever, the PCN seems to be closed so there is nothing to do.
"Associated PCNs
PCN number BH86976963
Outstanding £0.00
Registration GJ60YVW
Status CC Sent
Date 10/02/2025
Street St Peters Place (Y)
Payment Status PCN is complete"
"PCN events
Date
Description
10/04/2025 12:57
10/04/2025 12:56
09/04/2025 07:20
26/02/2025 07:11
#Post#: 67687--------------------------------------------------
Re: Charge Certificate received but PCN already paid.
DIR By: AnnieBee
Date: April 18, 2025, 9:20 pm
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Oh fantastic! That’s great. Odd that it was closed on 10th April
as I only queried it yesterday. Assume they must have caught up
with the unallocated payment and applied it. Thank you so much
for your help. Such a relief!
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