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#Post#: 67607--------------------------------------------------
PCN by Harrow Council at M&S carpark Location:802006 Love
Lane
DIR By: Beata
Date: April 17, 2025, 5:05 pm
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I was served PCN today.I arrived at MS car park and was trying
several times to register into PabyPhone App to book my free
parking. If you resident you are entitle to 1h free. I logged on
I have chosen location and my registration number. The next step
should be to ‘enter the length of stay’ this one was just not
coming up at all! Nothing to choose. I decided to take
screenshots of 3 attempts showing that there was no option to
proceed further. I went to the shop was there for about 40 mins.
When came out the OFFICER was there taking photos of my car. I
was trying to explain what happened, tried to show him my
screenshots no luck. Of course I do have a receipt from the
store too. The mam was very rude. Went on my app in front of
him to show him that it is not working but he didn’t wanted to
listen instead was blaming me for not having a confirmation. Any
advice please? I am planning to challenge this as it could be
due to malfunction of an app and a proof that I was actually
shopping at M&S
I also have a short history of parking at that spot before
always registered no issues with an app.
[attachment deleted by admin]
#Post#: 67619--------------------------------------------------
Re: PCN by Harrow Council at M&S carpark Location:802006
Love Lane
DIR By: fraser.mitchell
Date: April 18, 2025, 3:46 am
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All you can do at this stage is to submit an informal
representation giving the reason you could not purchase a ticket
and also point out that you regularly park there with no
problems using your pay-by-phone app. Attach what you've shown
us as well.
Post-up their response when you get it. Best not to be
"confrontational".
#Post#: 67638--------------------------------------------------
Re: PCN by Harrow Council at M&S carpark Location:802006
Love Lane
DIR By: Beata
Date: April 18, 2025, 8:12 am
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Thank you very much for your quick replay and advice. Will post
the outcome.
#Post#: 67678--------------------------------------------------
Re: PCN by Harrow Council at M&S carpark Location:802006
Love Lane
DIR By: stamfordman
Date: April 18, 2025, 4:18 pm
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The contravention is not displaying a ticket not for an
electronic session - do they still have ticket dispensing
machines?
#Post#: 71554--------------------------------------------------
Re: PCN by Harrow Council at M&S carpark Location:802006
Love Lane
DIR By: Beata
Date: May 14, 2025, 3:49 pm
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I received an email from Council today and unfortunately they
didn’t cancel my PCN. Yes there is some standing machines to pay
and display. Unfortunately I didn’t even think to go and check
if I can print free parking ticket ( I know my fault) Looks like
I would need to pay? Still showing evidence of shopping at M&S I
was hoping to get cancellation.
Can you pls advice what to do next?Thank you
[attachment deleted by admin]
#Post#: 71566--------------------------------------------------
Re: PCN by Harrow Council at M&S carpark Location:802006
Love Lane
DIR By: ivanleo
Date: May 14, 2025, 4:31 pm
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[member=5163]Beata[/member] the council always rejects
everything because they know that most people will just give up
straight away. In practice if there is a pay by phone option you
can't commit a failure to display contravention, because even if
you had completed the session on the app there still wouldn't be
anything on your dashboard!
Case in point, Lydia Russo v Plymouth City Council
(PL00004-2401, 12 March 2024)
HTML https://drive.google.com/file/d/1WW83Desv43qE8aviq2wez1KRsivNCqME/view.
#Post#: 71731--------------------------------------------------
Re: PCN by Harrow Council at M&S carpark Location:802006
Love Lane
DIR By: Beata
Date: May 15, 2025, 2:46 pm
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That’s so true thank you. They do have this equipment where they
type reg number and are able to see if it’s on the system as
parking session completed. The officer showed me that all other
cars were registered and only “I had a problem’ Yes mine just
didn’t work.
#Post#: 71869--------------------------------------------------
Re: PCN by Harrow Council at M&S carpark Location:802006
Love Lane
DIR By: ivanleo
Date: May 16, 2025, 1:40 pm
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[member=5163]Beata[/member] let us know when you get the notice
to owner and I'll draft something for you.
#Post#: 72081--------------------------------------------------
Re: PCN by Harrow Council at M&S carpark Location:802006
Love Lane
DIR By: Beata
Date: May 18, 2025, 12:58 pm
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--- Quote from: Beata link ---
>
> That’s so true thank you. They do have this equipment where
they type reg number and are able to see if it’s on the system
as parking session completed. The officer showed me that all
other cars were registered and only “I had a problem’ Yes mine
just didn’t work.
>
--- End Quote ---
--- Quote from: cp8759 link ---
>
> [member=5163]Beata[/member] let us know when you get the
notice to owner and I'll draft something for you.
>
--- End Quote ---
Thank you ! So now I have to wait for the Notice to owner. How
long do you think it will take to get it?
#Post#: 72082--------------------------------------------------
Re: PCN by Harrow Council at M&S carpark Location:802006
Love Lane
DIR By: ivanleo
Date: May 18, 2025, 1:08 pm
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Technically they have six months, but it's likely you'll get it
before the end of June.
You could keep an eye on the PCN status on the council website,
if this indicates that the NTO has been issued then you can
submit a formal representation, you don't actually need to
physically receive the NTO in order to challenge it and this
would avoid the risk of it going missing in the post.
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