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#Post#: 70133--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: jfollows
Date: May 6, 2025, 1:57 am
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“b789” rather than “Karma” I suggest.
#Post#: 70134--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: H C Andersen
Date: May 6, 2025, 2:29 am
---------------------------------------------------------
We need to keep in mind that 'Except I'm not[the registered
keeper] I am acting on behalf of the Keeper as they are unable
to manage dealing with any of this. So that was why I wanted to
just double check about using my email address for all
correspondence as I can email 'as the Keeper'.
#Post#: 70135--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: May 6, 2025, 2:36 am
---------------------------------------------------------
Yes, you're right, I am trying to work out best responses all
round and keeping in mind I am not, as you say, the Registered
Keeper but acting on their behalf. It is a minefield!
#Post#: 70158--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: b789
Date: May 6, 2025, 4:40 am
---------------------------------------------------------
The email address used to send anything is irrelevant. Stop
overthinking this. You can send the response suggested or not.
Either way, the original appeal will be rejected and you will
receive POPLA code.
You will have 33 days from the appeal rejection date to use the
POPLA code, which is plenty of time. I suggest you do a search
of the forum for other POPLA appeals to see how they are
formatted and what is argued in them.
You could even try and put one together yourself and how it here
before sending anything. You will receive a critique and advice
on what, if anything to amend and why.
Whilst I will be away, I will not be completely out of touch
except that I will be 6 hours west of the UK.
#Post#: 70259--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: May 6, 2025, 11:14 am
---------------------------------------------------------
I have had another response from Parking Eye Privacy Team that I
assume is meant to boggle you into some kind of submission.
Thought I would share. And all this for overstaying in a
MacDonalds car park for 20 minutes at midnight on a weekday
evening!
Parking Charge Ref: 588456/770105
Dear X,
We write further to your recent correspondence. We note from
this that you have submitted a Request for Access pursuant to
Article 15 of the UK General Data Protection Regulation (UK
GDPR).
We wish to confirm that the response provided below, and via the
enclosed documents, concerns the Parking Charge referenced
above. This data is provided on the basis that we note that Mr X
has already been identified as the registered keeper of the
vehicle in question in relation to the date of 01/04/2025 and
therefore we can be satisfied, to the standard required, that
the data collected and processed in respect of that vehicle on
that date is personal data pertaining to him.
We can confirm that Mr X’s name and address were provided by the
DVLA on 04/04/2025. This data was provided as Mr X was
identified as the registered keeper of vehicle XXX in respect of
a breach of the parking terms and conditions that took place
within McDonald's Crossbush Service Station, Littlehampton on
01/04/2025.
Parkingeye can confirm that we issued a total of 5 items of
correspondence to date prior to any further recovery or legal
action. The address used was the address as held by the DVLA for
the Registered Keeper of the vehicle on the date of the parking
event.
Please note, it is Parkingeye’s position that this charge was
issued following a contractual breach of the terms and
conditions in operation onsite, and that we had reasonable cause
to request the Registered Keeper’s details from the DVLA. Please
note that our lawful bases for processing data are Performance
of a Contract and Legitimate Interests. Parkingeye do not rely
on Consent as a legal basis for processing data when issuing and
pursuing the payment of outstanding Parking Charges. We are
registered with the ICO to collect and process data for the
purpose of car park management, which includes dealing with
appeals and any subsequent recovery action required.
In order to enforce the parking contract where a breach has been
identified and to support legitimate interests, data may be
shared with other organisations. We can confirm that this could
include data being shared with tracing and collection agents if
a Parking Charge remains outstanding.
Please be advised that all personal data we act in the capacity
of controller of, is both stored and backed up in the UK. Images
and vehicle registration marks (VRMs) may be accessed by our
agents in India as they undertake a percentage of our manual
quality checks prior to a Parking Charge being issued, and deal
with a percentage of motorist appeals. However, this access is
remote. We can confirm that we have implemented and ensured the
safeguards required by data protection law in respect of sharing
data outside the European Economic Area. Parkingeye are also
accredited with security certification appropriate for the
nature of the data that we process in circumstances like this.
Parkingeye have a data retention policy and ensure that all
images and data are only stored for as long as is necessary.
Retention periods vary in each circumstance depending on the
status of a charge or any action that has been taken. Parkingeye
can confirm that the data obtained is not kept on our system any
longer than is entirely necessary.
We can also confirm, in line with s.(1)(h) of Article 15, that
no automated decision-making or profiling, referred to in
Article 22(1) and (4), has been undertaken in relation to
personal data in this case. We note that Article 22 states as
follows, “The data subject shall have the right not to be
subject to a decision based solely on automated processing,
including profiling, which produces legal effects concerning him
or her or similarly significantly affects him or her”. We can
confirm that you have not been subject to such a decision and
that the processing falls outside the scope of Article 22. Any
automated checks undertaken by Parkingeye in relation to ANPR
data will only result in a decision not to issue a Parking
Charge. Should the ANPR data we process indicate that a breach
of the parking terms and conditions has taken place, any
subsequent decision to issue a Parking Charge will require that
data to pass through a substantial checking process that
includes human intervention.
Please note that the UK General Data Protection Regulation
provides the following further rights:
• The right to request from Parkingeye access,
rectification or erasure of your personal data;
• The right to request from Parkingeye restriction
of processing of your personal data;
• The right to object to the processing of your
personal data.
Please note that some of these rights are not absolute and will
only apply in certain circumstances. We will review each request
we receive in respect of these rights. We do not have to agree
with a request but if we refuse, we will still contact the data
subject within one month to explain why. You also have the right
to lodge a complaint with the Information Commissioner’s Office
(ICO). For further information, please refer to the ICO website,
www.ico.org.uk. You may also seek a judicial remedy.
For further information about your rights as a data subject,
plus information about the categories of data we process, data
transfers, the legal basis for our processing, and the purposes
of processing, please visit:
HTML https://www.Parkingeye.co.uk/privacy-policy/
Yours sincerely,
Parkingeye Privacy Team
I need a lie down now!
Assume I don't need to do anything, just wait for the POPLA code
to come through and complain to them.
#Post#: 70268--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: b789
Date: May 6, 2025, 11:34 am
---------------------------------------------------------
Please remind us, was SAR sent to ParkingEye?
#Post#: 70360--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: May 7, 2025, 4:39 am
---------------------------------------------------------
Yes, Subject Access Request was sent to them on 14th April and
they replied:
Dear Ms X,
We thank you for your correspondence.
Please be advised that your full Subject Access Request has been
received and we can confirm that this will be issued within the
applicable timeframe as per our GDPR obligations.
For further information about your rights as a data subject,
plus information about the categories of data we process, data
transfers, the legal basis for our processing, and the purposes
of processing, please visit:
HTML https://www.parkingeye.co.uk/privacy-policy/
Yours sincerely,
Parkingeye Privacy Team
#Post#: 74269--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: June 2, 2025, 5:06 am
---------------------------------------------------------
Hello again,
I have received the expected response from ParkingEye with the
Popla reference number and could really do with some help on
next steps if possible. A copy of the response is below,
naturally offering us a 'final chance' to pay the 'reduced'
parking fine of £60 if paid within the next 14 days.
I apologise if this has been answered before but what do I need
to do next? I do not want to get any part of this wrong, and
give these people any wriggle room. My son is prepared to hold
out, but I have to do all the writing and emailing as he is
unable to manage this.
Parkingeye Ltd, PO Box 117, Blyth, NE24 9EJ
02 June 2025
Reference: Parking Charge Notice - 588456/770105
POPLA Ref: 6061535201
Dear Sir / Madam,
We are writing in relation to the Parking Charge incurred on 01
April 2025 at 00:29, at
McDonald's Crossbush Service Station, Littlehampton car park.
Parkingeye have previously requested further evidence in
response to the appeal that
was submitted and provided 28 days for this to be sent to us.
The 28-day period has now
passed, and we are not in receipt of any further correspondence
or evidence to confirm
that the terms were not breached.
Parkingeye are a member of the British Parking Association and
can confirm that there is
adequate signage outlining the terms and conditions at this
site.
We are writing to advise you that your appeal has been
unsuccessful and that you have
now reached the end of our internal appeals procedure.
If you wish to have your case independently assessed, please be
advised, there is an
independent appeals service (POPLA) which is available to
motorists who have had an
appeal rejected by a British Parking Association Approved
Operator. Contact information
and further information can be found enclosed. See also
www.popla.co.uk
By law we are also required to inform you that Ombudsman
Services (www.ombudsmanservices.org/) provides an alternative
dispute resolution service that would be competent
to deal with your appeal. However, we have not chosen to
participate in their alternative
dispute resolution service. As such should you wish to appeal
then you must do so to
POPLA, as explained above.
Please note, if the Parking Charge was issued in
Scotland/Northern Ireland, only the
driver can appeal to POPLA (Parking on Private Land Appeals).
As a gesture of goodwill, we have extended the discount period
for a further 14 days from
the date of this correspondence. If you appeal to POPLA, you
will not be able to pay the
discounted amount in settlement of the Parking Charge, and the
full value of the charge
will be outstanding. In addition, if your appeal to POPLA is
unsuccessful, you will no
longer be able to pay the discounted amount and the full value
of the charge will be due.
A payment can be made by telephoning 0330 555 4444, by visiting
www.parkingeye.co.uk/payments or alternatively by posting a
cheque/postal order to
Parkingeye Ltd, PO Box 117, Blyth, NE24 9EJ. Please ensure you
write your reference
number on the reverse of any cheque/postal order so the payment
can be allocated.
Parkingeye Limited, 40 Eaton Avenue, Buckshaw Village, Chorley,
PR7 7NA, Registered in England, Registration No. 5134454
If you have received this correspondence via email, please allow
24 hours for our
systems to reflect the discounted value before making a payment
via our automated
payment line or website.
Yours faithfully,
Parkingeye Team
POPLA administered by The Ombudsman Service Limited
Registered Office: POPLA, PO Box 1270, Warrington, WA4 9RL.
Registered in England and Wales.
Company registration number: 4351294 VAT registration number:
798 3441 79
The quickest and easiest way to submit your
appeal is online. This usually takes 15 minutes.
Simply visit www.popla.co.uk to get started.
Grounds for appeal
The grounds under which you can appeal a parking charge notice
are:
1. My vehicle was stolen.
2. I wasn’t improperly parked.
3. The amount requested on the parking charge notice isn’t
correct.
4. I wasn’t the driver or the registered keeper of the vehicle
at the time of the alleged
improper parking (not valid for Scotland or Northern Ireland
appeals)
5. Extreme circumstances prevented me from parking correctly.
6. Other
How to appeal to POPLA
Once you’ve appealed directly to the Operator about your Parking
Charge Notice, they’ll give
you a 10-digit verification code that enables you to bring your
appeal to us. You must use
this within 28 days of the date of the Operator’s rejection
notice.
The quickest and easiest way to submit your appeal is online at
www.popla.co.uk. The
benefits to submitting your appeal online include:
 The process begins immediately and takes 15 minutes.
 You can manage and track the status of your appeal
online.
 You’re able to instantly upload supporting information
and view what the Operator
submits.
 You’ll get a faster decision.
 Reduce your carbon footprint by going paperless.
If you’d prefer to submit your appeal to us by post, please use
the enclosed form. The
completed form and copies (not originals) of all supporting
information (i.e. photographs or
documents) need to reach us within 28 days of the Operator
issuing their notice of rejection.
We recommend getting a certificate of posting when you send your
submission. Please be
aware that nothing you send us can be returned.
Late appeals can only be considered in exceptional
circumstances, at the Assessors
discretion. We’ll need you to include a clear explanation of why
your appeal is late, either on
the form or on a separate sheet. We’ll also need copies of any
supporting information, the
Operator’s rejection notice, and the envelope it was in (if it
was posted).
POPLA administered by The Ombudsman Service Limited
Registered Office: POPLA, PO Box 1270, Warrington, WA4 9RL.
Registered in England and Wales.
Company registration number: 4351294 VAT registration number:
798 3441 79
Appeals about parking charges issued in Scotland or Northern
Ireland
We can now accept appeals relating to Parking Charge Notices
issued in Scotland and
Northern Ireland, if you’re:
 The driver of the vehicle and the person who received
the Parking Charge Notice, or
 Appealing on behalf of the driver who received the
Parking Charge Notice.
If you’re appealing on behalf of the driver/ registered keeper,
please include a letter from
them authorising you to act on their behalf.
If you require additional help and support
We’re happy to provide additional support to anybody who needs
it. Please contact us by
phone where you’d find that helpful.
POPLA administered by The Ombudsman Service Limited
Registered Office: POPLA, PO Box 1270, Warrington, WA4 9RL.
Registered in England and Wales.
Company registration number: 4351294 VAT registration number:
798 3441 79
Grounds for Appeal and Supporting Evidence
Providing evidence can help to support your case. When
completing the form, please only
select genuine grounds for appeal. Most successful parking
appeals are made on the
following four grounds:
1. My car was stolen
 Your vehicle was improperly parked after being
stolen.
 This doesn’t include circumstances where the
vehicle owner has given another person (e.g. a
friend or family member) permission to drive their
vehicle.
 The fact that you told the driver they could only
use your vehicle if they didn’t get a parking ticket
is not grounds for appeal.
Supporting evidence may include:
 A valid Crime Reference Number
 Police reports
2. I wasn’t improperly parked
 The vehicle wasn’t parked where the parking notice
said it was.
 You were still within the time you paid for.
 You didn’t overstay the free parking allowed in the car
park.
 You paid the correct amount for parking.
 Your car parking ticket was clearly displayed.
 The terms and conditions of the car park weren’t
properly signed.
 You were parked in an area where you were free to
park.
 You complied with the terms and conditions on the
signage.
Supporting evidence may include:
 Evidence of payment, such as your parking ticket.
4. I was not the driver or registered keeper
at the time (not valid for Scotland or
Northern Ireland appeals)
 You bought the vehicle after the alleged improper
parking.
 You sold the vehicle before the alleged improper
parking.
 You hired a car but weren’t the hirer at the time of
the
alleged improper parking.
 You weren’t the driver at the time of the alleged
improper parking.
 You provided the drivers details, but the parking
operator continued to pursue you.
Supporting evidence may include:
 A copy of the V5C for the vehicle
 A copy of your hire agreement
 A copy of your communication with the parking
operator informing them of the driver’s details
4
3. The amount requested on the
parking charge notice is incorrect
 You’ve already paid your parking charge.
 You’re being asked to pay the wrong amount.
Supporting evidence may include:
 Evidence that you’ve paid your parking charge
and the date you paid.
 Evidence to demonstrate why you believe the
parking charge is incorrect.
POPLA administered by The Ombudsman Service Limited
Registered Office: POPLA, PO Box 1270, Warrington, WA4 9RL.
Registered in England and Wales.
Company registration number: 4351294 VAT registration number:
798 3441 79
Further Information
POPLA (Parking on Private Land Appeals) is the UK’s largest
private parking appeals
scheme, handling appeals about parking operators that belong to
the British Parking
Association (BPA). Since 2015, POPLA has been operated by
independent, not-for-profit
dispute resolution business, Flexible Resolution Services.
Our role is to review the information and evidence provided, to
make an impartial decision on
whether a parking charge notice has been issued correctly.
We consider appeals against relevant parking charge notices
issued in England and Wales.
We’re also able to consider relevant parking charges issued in
Scotland and Northern
Ireland where the person appealing has received a parking charge
notice and is the driver.
Receive your verification number.
When a Parking Operator rejects a motorist’s appeal, they should
send a 10-digit verification
code with their rejection notice, enabling the motorist to use
the POPLA service. If it’s not
been provided, you should request this from the Operator.
Prepare to share your evidence.
Providing additional information and copies of evidence can help
to support a successful
appeal. This might include: a crime reference number (if the
vehicle was stolen),
photographs (if you think the signage was inadequate), your pay
and display voucher (if you
say it was displayed and had not expired) or any witness
statements if applicable.
Submit your appeal.
Once you’ve completed the form and copied any supporting
evidence, you can submit your
appeal by post. We must receive this within 28 days of the
Operator issuing their rejection
notice. Please get a certificate of posting when you send it.
The Assessor will consider all of the information and evidence
provided by both parties
alongside the BPA Code of Practice to determine whether your
appeal should be allowed or
refused.
If the Assessor determines that you’re liable for the parking
charge, they’ll refuse your
appeal. Conversely, if they determine that you’re not liable for
it, they’ll allow your appeal.
About us
How the appeal process works
Our decision
#Post#: 74280--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: jfollows
Date: June 2, 2025, 5:32 am
---------------------------------------------------------
That’s virtually unreadable, can you do something to fix this?
#Post#: 74283--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: June 2, 2025, 5:38 am
---------------------------------------------------------
I've literally just copied and pasted the letter from Parking
Eye with the additional Popla process, but here is the just the
ParkingEye response.
This is the main part of the letter:
Parkingeye Ltd, PO Box 117, Blyth, NE24 9EJ
02 June 2025
Reference: Parking Charge Notice - 588456/770105
POPLA Ref: 6061535201
Dear Sir / Madam,
We are writing in relation to the Parking Charge incurred on 01
April 2025 at 00:29, at
McDonald's Crossbush Service Station, Littlehampton car park.
Parkingeye have previously requested further evidence in
response to the appeal that
was submitted and provided 28 days for this to be sent to us.
The 28-day period has now
passed, and we are not in receipt of any further correspondence
or evidence to confirm
that the terms were not breached.
Parkingeye are a member of the British Parking Association and
can confirm that there is
adequate signage outlining the terms and conditions at this
site.
We are writing to advise you that your appeal has been
unsuccessful and that you have
now reached the end of our internal appeals procedure.
If you wish to have your case independently assessed, please be
advised, there is an
independent appeals service (POPLA) which is available to
motorists who have had an
appeal rejected by a British Parking Association Approved
Operator. Contact information
and further information can be found enclosed. See also
www.popla.co.uk
By law we are also required to inform you that Ombudsman
Services (www.ombudsmanservices.org/) provides an alternative
dispute resolution service that would be competent
to deal with your appeal. However, we have not chosen to
participate in their alternative
dispute resolution service. As such should you wish to appeal
then you must do so to
POPLA, as explained above.
Please note, if the Parking Charge was issued in
Scotland/Northern Ireland, only the
driver can appeal to POPLA (Parking on Private Land Appeals).
As a gesture of goodwill, we have extended the discount period
for a further 14 days from
the date of this correspondence. If you appeal to POPLA, you
will not be able to pay the
discounted amount in settlement of the Parking Charge, and the
full value of the charge
will be outstanding. In addition, if your appeal to POPLA is
unsuccessful, you will no
longer be able to pay the discounted amount and the full value
of the charge will be due.
A payment can be made by telephoning 0330 555 4444, by visiting
www.parkingeye.co.uk/payments or alternatively by posting a
cheque/postal order to
Parkingeye Ltd, PO Box 117, Blyth, NE24 9EJ. Please ensure you
write your reference
number on the reverse of any cheque/postal order so the payment
can be allocated.
Parkingeye Limited, 40 Eaton Avenue, Buckshaw Village, Chorley,
PR7 7NA, Registered in England, Registration No. 5134454
If you have received this correspondence via email, please allow
24 hours for our
systems to reflect the discounted value before making a payment
via our automated
payment line or website.
Yours faithfully,
Parkingeye Team
*****************************************************
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