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#Post#: 67009--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: April 14, 2025, 6:53 am
---------------------------------------------------------
Thank you. I have added the above to the bottom of the DRN email
now sent. I will hold fire on the Appeal until I have email
confirmation about the DRN.
I will keep you up to date on progress and not lose my nerve!
#Post#: 67024--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: April 14, 2025, 8:18 am
---------------------------------------------------------
I have had a reply from the Parking Eye Privacy Team:
Dear XX,
Thank you for your email.
Please note, we will be unable to provide personal data without
signed written authority from the person named on the charge due
to Data Protection legislation. Written Authorisation can be
sent either via email or by post to the below address.
For further information about your rights as a data subject,
plus information about the categories of data we process, data
transfers, the legal basis for our processing, and the purposes
of processing, please visit:
HTML https://www.parkingeye.co.uk/privacy-policy/
Yours sincerely,
Parkingeye Privacy Team
Have I got to get the Keeper to email them from their email
address in that case? I wrote the DRN exactly as you outlined,
with the additional paragraph about the Keeper requested all
future correspondence being directed to this email address
(mine).
As they don't have the Keepers email, what is the best course of
action at this point? To have the Keeper email with the exact
same DRN with an additional Letter of Consent signed by the
Keeper attached?
#Post#: 67053--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: April 14, 2025, 10:11 am
---------------------------------------------------------
I put a Letter of Consent together (similar to the one we had to
do for Britannia Parking) and that has been sent to Parkingeye
and this response received:
Dear XX,
We thank you for your correspondence.
Please be advised that your full Subject Access Request has been
received and we can confirm that this will be issued within the
applicable timeframe as per our GDPR obligations.
For further information about your rights as a data subject,
plus information about the categories of data we process, data
transfers, the legal basis for our processing, and the purposes
of processing, please visit:
HTML https://www.parkingeye.co.uk/privacy-policy/
Yours sincerely,
Parkingeye Privacy Team
I assume I now wait on the response before going ahead with the
Appeal? Just very conscious of the timeframe.
#Post#: 67054--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: b789
Date: April 14, 2025, 10:13 am
---------------------------------------------------------
This reply confirms that they have not yet actioned the Data
Rectification Notice (DRN) because they require written
authority from the Keeper to deal with you directly. This is a
standard but cautious approach under the UK GDPR, and it does
not invalidate your DRN — it simply pauses action on it until
formal authority is given.
Here is a Letter of Authority template, followed by a suggested
cover email you can send to ParkingEye along with the signed
LoA, referencing the prior Data Rectification Notice and
reiterating the request for reasonable adjustments.
LETTER OF AUTHORITY (to be signed by the Keeper)
--- Quote ---
> To: ParkingEye Ltd
>
> I, [Full Name of Keeper], confirm that I authorise [Your Full
Name] to act on my behalf in relation to Parking Charge Notice
number [PCN Reference Number]. This includes all communication,
appeals, complaints, and correspondence with ParkingEye Ltd and
any third parties acting on their behalf.
>
> This authorisation is given because I am unable to manage this
matter myself due to my disability.
>
> Please treat this authorisation as valid until further notice.
>
> Signed: ______________________
>
> Name: [Full Name of Keeper]
> Address: [Correct and current address of the Keeper]
> Date: [Insert Date]
--- End Quote ---
The Keeper should sign this by hand (or digitally if that's all
they can manage) and you can scan or attach a photo or PDF of it
to your email.
COVER EMAIL TO ACCOMPANY THE LOA
--- Quote ---
> Subject: Re: Data Rectification Request – PCN [insert
reference number]
>
> Dear ParkingEye Privacy Team,
>
> Further to my previous email dated [insert date], please find
attached a signed Letter of Authority from the Registered Keeper
of the vehicle, [Full Name of Keeper], in relation to Parking
Charge Notice [insert reference number].
>
> As previously explained, the Keeper is unable to manage
correspondence due to a disability and has asked that I act on
their behalf.
>
> I now formally reiterate the Data Rectification Notice
submitted under Article 16 of the UK GDPR. The address currently
held by ParkingEye is no longer valid and must be rectified and
replaced with the following:
>
> [Insert correct full postal address]
>
> Furthermore, as a reasonable adjustment under the Equality Act
2010, we request that all future correspondence — including
responses to this request, appeal communications, or any
enforcement notices — be directed via this email address.
>
> Please confirm that the Keeper’s data has been updated
accordingly.
>
> Yours faithfully,
>
> [Your Full Name]
> On behalf of: [Full Name of Keeper]
--- End Quote ---
#Post#: 67072--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: April 14, 2025, 10:59 am
---------------------------------------------------------
Thank you. Apologies, I have sent the LoA already and did as you
suggest here, got the Keeper to sign it, scanned it, and
attached it to a short email saying: Dear Parkingeye Privacy
Team,
Please find attached a signed Written Authorisation signed by
the Keeper, XX as requested in order to proceed.
Yours faithfully,
I have now just followed that up with the email you kindly laid
out above stating the Keeper has a disability and to ensure all
correspondence is sent to me.
I assume I await a full response now and can then proceed with
the Appeal which I will need to research in the forum for the
way to word appropriately. The key defense being that the Keeper
is not confirming they were the Driver? Otherwise, I am note
sure how else to defend it as they were 19 minutes over the
1.5hrs and there are apparently signs but nothing clear from
what the Driver remembers on how to pay should you go over the
1.5 hrs.
#Post#: 67136--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: April 15, 2025, 1:45 am
---------------------------------------------------------
Morning. I thought it might be helpful to share the automated
response to the email sent to the Privacy team, in case there is
anything in there that can be used or is helpful. Other than
that, I am taking your advice and I am going to wait on a
response before submitting the appeal (which admittedly, I could
do with help on the wording of it if that was not too much to
ask).
PLEASE NOTE THIS IS AN AUTOMATED RESPONSE
Thank you for your email.
Please note that this inbox is for privacy related queries only.
Where your query does not concern a privacy matter, we will
endeavour to pass your email to the appropriate team, however,
you will not receive a response directly from the Privacy Team.
PLEASE SEE BELOW FOR FURTHER INFORMATION ABOUT APPEALS.
If your email does concern a privacy query, the Privacy Team
will endeavour to respond to your query at the earliest possible
opportunity.
If you are contacting us regarding any of the individual rights
provided for within the GDPR (such as the Right of Access
(subject access request)), our initial response may not be our
final response.
We are required to verify your identity before passing you
information and we may need to contact you upon receipt of your
query to clarify your request. We will be unable to process your
request until we have all required information.
APPEALS PROCEDURE
Please be advised that appeals are not dealt with via this email
address. If you have received a Parking Charge and wish to
appeal, please follow the below procedure.
All appeals must be submitted online or to the address detailed
below. Appeals should be submitted within 28 days of the
delivery of the Parking Charge. Supporting evidence should be
attached to assist with an appeal. If the appeal is
unsuccessful, you will be advised in writing and you will also
be provided with details of the Independent Appeals Service
(POPLA), their contact details and a unique appeal reference.
Further information on the appeals procedure can be found on the
reverse of our initial correspondence or on our website.
Please note: POPLA will not accept an appeal if you have not
appealed to Parkingeye in the first instance.
Please write to: Appeals Department, Parkingeye, P.O. BOX 117,
Blyth, NE24 9EJ.
Online: www.parkingeye.co.uk/appeal
Please find below some of our Frequently Asked Questions which
may assist you with your enquiry:
Where can I find my reference number?
The Parking Charge reference number can be found on all
correspondence issued by ParkingEye. This is usually located on
the top right of the Parking Charge Notice issued. Please be
advised, when using the automated payment line, any
non-numerical characters within the Parking Charge Reference
should be replaced with the star key.
I was not the driver; how can I transfer liability?
Please visit www.parkingeye.co.uk/appeal and select ‘I was not
the driver of the vehicle’ as your reason for appeal. Here you
will have the opportunity to provide the full details of the
driver/hirer. Alternatively you can write to us at our postal
address
What is the status of the Parking Charge?
You can view the status of your Parking Charge by clicking here
and entering your Parking Charge reference number, along with
your vehicle registration. Please note, it may take up to 24
hours for our systems to update after a payment has been made.
How can I pay the Parking Charge?
Payment for the Parking Charge can be made on our website or by
calling our automated payment line on 0330 555 4444.
Alternatively, a cheque or postal order can also be sent to:
ParkingEye, P.O Box 565, Chorley, PR6 6HT. Please ensure you
quote your 12-digit reference number on the back of your cheque
or postal order to ensure correct allocation.
My Parking Charge was cancelled and I have not received my
refund. When will I receive this?
A refund cheque may take up to 28 days to be received. If you
are not in receipt of your refund cheque within 28 days, please
contact ParkingEye by visiting www.parkingeye.co.uk/appeal or in
writing to the postal address above.
I am trying to pay for parking on your car park, how can I do
this?
For information on how to pay for parking, please refer to the
signage situated within the car park. Please note, ParkingEye do
not have the facility to accept any retrospective payments to
park and we advise payment is made on the day of parking.
There was an incident involving another vehicle on your car
park, how can I get a copy of your CCTV?
It should be noted that ParkingEye operate using ANPR cameras
and do not use CCTV. Due to Data Protection regulations, we are
only able to supply information to the Police or under a Court
Order.
Yours faithfully,
ParkingEye
Parkingeye Limited | 40 Eaton Avenue | Matrix Park | Buckshaw
Village | Chorley | PR7 7NA
Registered in England and Wales – No 5134454
#Post#: 67234--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: April 15, 2025, 10:26 am
---------------------------------------------------------
I've had a reply from the Privacy Team at Parkingeye which I
assume means I can now do the Appeal but I am just a bit unclear
on how best to word this appeal so that it gets across the
Letter of Consent has been accepted by the Privacy team, so
assume that covers all of Parkingeye correspondence, then
reiterating about the disability of the Keeper (which is not
necessarily relevant to overstaying in a car park) and being
careful not to refer to the Keeper being the Driver. I don't
want to get anything wrong at this point, even if this is just
going to be buying some time as the Keeper (driver too) is not
in a position to pay this damn £60 'invoice'.
This is the reply from Parkingeye privacy team:
Thank you for your email.
We can confirm that we have updated the address in relation to
Parking Charge 588456/770105, for clarity should there be any
other parking charges issued we would send any correspondence to
address as provided by the DVLA.
Please note that this mailbox is for data protection matters
only and therefore we are unable to consider appeals or queries
submitted via the same.
APPEALS PROCEDURE
Please be advised that appeals are not dealt with via this email
address. If you have received a Parking Charge and wish to
appeal, please follow the below procedure.
All appeals must be submitted online or to the address detailed
below. Appeals should be submitted within 28 days of the
delivery of the Parking Charge. Supporting evidence should be
attached to assist with an appeal. If the appeal is
unsuccessful, you will be advised in writing and you will also
be provided with details of the Independent Appeals Service
(POPLA), their contact details and a unique appeal reference.
Further information on the appeals procedure can be found on the
reverse of our initial correspondence or on our website. Please
note: POPLA will not accept an appeal if you have not appealed
to Parkingeye in the first instance.
Online: www.parkingeye.co.uk/appeal
Or alternatively, please write to: Appeals Department,
Parkingeye Ltd, PO Box 117, Blyth, NE24 9EJ
Parkingeye will only accept and respond to appeals in English.
Any complaints will need to be sent in writing to the above
address. Parkingeye are unable to deal with complaints or
appeals via email or telephone.
If you require information pertaining to your personal data,
please confirm this and we can assist you further in providing
this.
Yours sincerely,
Parkingeye Privacy Team
#Post#: 67238--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: b789
Date: April 15, 2025, 10:44 am
---------------------------------------------------------
Thank you for the update. That reply from ParkingEye’s Privacy
Team confirms that they have accepted the Letter of Authority,
updated the address for this specific PCN, and are now
corresponding with you.
You say the disability is not a reason for the overstay in this
particular case. Do you specifically want to argue that the
driver also has a protected condition and it contributed to
their time on site?
#Post#: 67240--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: April 15, 2025, 10:55 am
---------------------------------------------------------
It is tricky. The driver was aware of the sign but simply did
not notice the time as there is no clear payment process and
even if there was, would not have thought to do so as they were
there just enjoying a late night MacDonalds after a long shift
at work. Paying for a car park in the middle of nowhere, in the
middle of the night, which was empty, and when they were eating
a meal they paid for at the same site, just would not have
occurred to them. If you can say that is down to their
disability (ADHD, mental health issues, all noted with GP), then
I can state that. But it is about knowing the best way to word
that as these companies don't care, so appealing to their better
nature is a waste of time, as we know!
If there is a legal argument I can put forward that will just
get them to consider dropping in this instance, especially if
they can see that I will keep going and take their time up with
arguing against it, then great but I know I need help with that
wording if possible.
#Post#: 67242--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: b789
Date: April 15, 2025, 11:08 am
---------------------------------------------------------
Appealing to ParkingEye’s “better nature” won't yield anything
meaningful. They are a data-driven operation that rejects the
majority of appeals at the first stage as a matter of routine.
The strategy needs to be legally grounded, procedurally robust,
and show them that you know how to escalate, and will —
especially to POPLA, and potentially beyond.
That said, you’ve now got three solid angles:
[indent]1. The Notice to Keeper is not PoFA-compliant,
particularly under paragraph 9(2)(e)(i), and it was not properly
“given” within the prescribed period.
2. The signage was inadequate, especially for a site that is
dark, poorly marked, and operating in the middle of the night.
3. The driver has a disability (ADHD and mental health issues
confirmed with a GP) which affected their ability to process and
act on the signage, and ParkingEye is bound by the Equality Act
2010 to make reasonable adjustments.[/indent]
Appeal with the following:
--- Quote ---
> Subject: Appeal – Parking Charge Notice 588456/770105
>
> Dear Appeals Department,
>
> I am submitting this appeal as the Registered Keeper of the
vehicle in relation to the above Parking Charge Notice. Your
Privacy Team has confirmed receipt of a signed Letter of
Authority and has acknowledged that I may correspond on the
Keeper’s behalf. Please ensure that all future correspondence is
directed to this email address, as the Keeper is unable to
manage the matter personally due to a long-standing disability.
>
> The Parking Charge Notice was not received until it was
forwarded on from the Keeper’s former address. Although the
Keeper had updated their driving licence promptly after moving,
they were not aware that the V5C logbook required a separate
update. This has since been rectified, and the Privacy Team has
confirmed the new address is now on file. The late receipt of
the notice rebuts the presumption under paragraph 9(6) of the
Protection of Freedoms Act 2012, and the notice was therefore
not “given” within the required 14-day period under paragraph
9(4).
>
> Further, the Notice to Keeper fails to comply with paragraph
9(2)(e)(i) of Schedule 4 of the Protection of Freedoms Act 2012.
It does not include the mandatory invitation to the Keeper to
pay the unpaid charge, which is a statutory requirement in order
for liability to transfer from the driver to the Keeper. Because
of these procedural defects, ParkingEye cannot rely on PoFA to
pursue the Keeper for the charge.
>
> In addition to the above, the signage at the site is not
sufficiently clear, particularly at night. The incident occurred
between 22:40 and 00:29, in a mostly empty car park attached to
a McDonald’s restaurant. There is no obvious way to pay for
additional time beyond the 90-minute limit, nor is it clear why
a customer of the on-site restaurant — who made a legitimate
purchase and remained within the premises — would be expected to
monitor the time in such circumstances.
>
> The driver, who remains unnamed, has a diagnosed
neurodevelopmental condition (ADHD), along with associated
mental health difficulties. These are confirmed and on record
with their GP. These conditions affect executive function, time
awareness, and attention to environmental detail. The driver was
not aware of any signage at the site, as it was dark, the car
park was largely empty, and there was no reason to assume that
restrictions would apply while consuming a purchased meal on the
premises. Given the disability involved, ParkingEye is subject
to the duties imposed by the Equality Act 2010 and is required
to make reasonable adjustments to its enforcement approach where
a protected individual is involved. I am formally raising this
as a matter you must consider in the context of this appeal.
>
> For the avoidance of doubt, I am appealing as the Registered
Keeper only. The identity of the driver is not being provided,
and I am under no obligation to do so. Please do not infer or
assume the driver’s identity in any further correspondence.
>
> I request that this charge be cancelled. If you decide not to
do so, I expect to be issued with a POPLA code without delay so
that the matter can be referred to independent adjudication.
>
> Yours
>
> [Your Name]
> On behalf of the Registered Keeper
--- End Quote ---
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