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#Post#: 66968--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: b789
Date: April 14, 2025, 4:02 am
---------------------------------------------------------
The signage has to be prominent and there are minimum
requirements which you can read about in the PPSCoP
HTML https://www.britishparking.co.uk/write/Documents/AOS/NEW%20Redesigned%20Documents/sectorsingleCodeofPractice.pdf.
I'll leave you to do your own search of the forum as there are
plenty of appeals you which you can use to put together your
won. Just show it before you send it so that others can advise
on any changes that may be necessary.
Here is a DRN you can adapt which should be sent to the
operators Data Protection Officer (DPO) whose details you can
find on their privacy policy on their website. You can include a
copy of your V5C as proof of identity:
--- Quote ---
> Dear Sir/Madam,
>
> RE: SUBJECT ACCESS REQUEST
>
> I write to make a formal Subject Access Request in respect of
my personal information. I am entitled to make this request
under data protection laws. The request is made in accordance
with section 45 of the Data Protection Act 2018 and Article 15
of the retained EU General Data Protection Regulation 2016/679
(UK GDPR). You can identify my records using the information
which is listed below.
>
> Requester (data subject) information
>
> (a). Full name:
> (b). Address:
> (c). Email address:
> (d). Telephone number:
> (e). PCN number:
> (f). VRM:
>
> Requested information
>
> In accordance with my right of access under data protection
law, I request the following:
>
> (a) Copies of my personal data
>
> I request that I am provided with full copies of all personal
data relating to me which is held by [Operator name].
>
> I would prefer to receive an electronic copy of the requested
information.
>
> (b) Purpose of the processing
>
> Please confirm within your response the purpose (or purposes)
for which my personal data was collected by [Operator name] in
the first instance and the purpose (or purposes) for which is
has been used by [Operator name] to date.
>
> (c) Categories of the data
>
> Please confirm within your response which categories of my
personal data have been collected by [Operator name].
>
> (d) Sharing of the data
>
> Please confirm within your response which recipients my
personal data has or will be disclosed to. Please also confirm
whether my data will be shared outside of the United Kingdom and
if so, what safeguards are in place in relation to this.
>
> (e) Storage of the data
>
> Please confirm within your response the retention periods for
the storage of my personal data. If you are unable to confirm a
specific retention period, please confirm what criteria will be
used to determine this.
>
> (f) Source of the data
>
> Please confirm within your response which sources my personal
data is collected from.
>
> (g) Details about automated decision-making
>
> Please confirm within your response whether any automated
decision-making which uses my personal data is taking place or
will take place. If this is the case, I ask that you please
provide me with information about the logic involved in any such
process and the relevant consequences the decision-making will
have upon me.
>
> (h). Existence of my rights
>
> Please acknowledge and confirm within your response my right
to request the rectification or erasure of my personal data and
the right to object to or request a restriction the processing
which is taking place.
>
> Responding to my request
>
> The above contains all necessary information in order for you
to process my request and any delay by yourselves will not
absolve you from providing me with the information within one
calendar month of the date above as this is being sent to you as
an attachment by email.
>
> I believe that the information which has been requested should
be readily available to you.
>
> This request should not therefore fall within the legal
definition of an excessive or manifestly unfounded request and
should not attract any processing fee.
>
> I would be grateful for your assistance in processing my
request within the required one month period of your receipt.
>
> Yours faithfully,
>
> [your full name]
--- End Quote ---
#Post#: 66974--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: April 14, 2025, 4:47 am
---------------------------------------------------------
Hi again, I have gone onto ParkingEye.s Privacy Policy page,
which is incredibly long and seems only to give you the option
of completing a form asking for your name, email, PCN number,
and then your message as a means to contact them rather than the
contact details for their Data Protection Officer.
Should I therefore put the contact details of the Keeper/driver
and email address and in the message, put your response above or
is there something I am missing? I cannot see any other contact
details other than to post a letter to the address they put on
there.
#Post#: 66978--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: b789
Date: April 14, 2025, 4:57 am
---------------------------------------------------------
HTML https://ico.org.uk/ESDWebPages/Entry/Z943106X
dpo@parkingeye.co.uk
#Post#: 66981--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: April 14, 2025, 5:05 am
---------------------------------------------------------
Fantastic, thank you. I think I am best to just email from my
own email address but as 'the Keeper/driver' so I get the
responses. Or would that be a mistake? Should I get the
Keeper/driver to email? At this time, Parking Eye do not have
any contact details.
#Post#: 66983--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Fluffykins
Date: April 14, 2025, 5:17 am
---------------------------------------------------------
Anything you do is as the Keeper.
#Post#: 66987--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: April 14, 2025, 5:28 am
---------------------------------------------------------
Except I'm not, I am acting on behalf of the Keeper as they are
unable to manage dealing with any of this. So that was why I
wanted to just double check about using my email address for all
correspondence as I can email 'as the Keeper'.
On the appeals page for Parking Eye, it asks for Personal
Details and there is the drop down option at the top which says
'I am the 'Driver, or Registered Keeper/Driver, or Registered
Keeper, Hirer/Lessee or None of the Above' so I am selecting
Registered Keeper..... all agree?
#Post#: 66988--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: April 14, 2025, 5:36 am
---------------------------------------------------------
I'm sorry about all these additionals but I want to get each
part of the process correct.
I have the email ready to go to the Data Protection Officer of
Parking Eye which I plan to send from my email address, so it
avoids the complication of the Keeper/Driver not seeing the
email and me being able to act on it quickly. I will write 'as
the Keeper' and know not to acknowledge the identity of the
Driver.
However, in order to lodge the Appeal on the Parking Eye appeals
page, the address it has in connection with the PCN reference
number is for the old address, so in order to proceed with the
Appeal and not delay (as today is the 14 day period, although I
do take on board your points above Karma) - I will need to
confirm the old address.....is that going to be an issue and
something I can then address in the rest of the Appeals form?
I am wary of proceeding on anything without checking with you
experts first. I want to ensure all parts of this process are
aligned.
Thank you again.
#Post#: 66995--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: b789
Date: April 14, 2025, 5:58 am
---------------------------------------------------------
The most important rule is that all contact with ParkingEye must
be in the name of the Registered Keeper, and must not admit or
imply who was driving. Even though you are not the Keeper, you
can send correspondence such as a Data Rectification Notice on
behalf of the Keeper, provided it is written from the Keeper’s
perspective. A signed Letter of Authority is not required at
this stage but can be provided later if requested.
It is acceptable for the DRN to be sent from your email address,
as long as the content is framed as coming from the Keeper. This
is appropriate given the Keeper’s vulnerability and inability to
manage the matter directly. The DRN should include a statement
that, due to the Keeper’s disability, all future correspondence
should be sent via your email address as their appointed point
of contact. ParkingEye routinely accept such arrangements and
may ask for formal authorisation later, but this does not need
to be supplied immediately.
The DRN must confirm that the address ParkingEye used is
outdated and that the Keeper did not receive the notice until it
was passed on. It must also request that the old address be
erased and replaced with the Keeper’s current and correct
address for service as required under Article 16 of the UK GDPR.
This is a rectification of personal data to ensure that any
future correspondence, including appeal outcomes or legal
documents, is properly served.
You should ask ParkingEye to confirm in writing that their
records have been updated and that all future correspondence
will be sent to the corrected address and email. Once you have
that confirmation, you can then proceed to submit a formal
appeal. It is unlikely that the appeal deadline has expired,
since the parking event was on 1st April and the Notice to
Keeper was issued on 4th April. The DRN is simply being
submitted first to ensure that the forthcoming appeal is not
delayed or misdirected.
#Post#: 66997--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: Ahead4life
Date: April 14, 2025, 6:04 am
---------------------------------------------------------
That's helpful, thank you. As yet, there has not been mention of
the Keepers disability. Should that be mentioned in the DRN
email that you kindly drafted above and therefore to ensure all
correspondence is sent using my email address?
#Post#: 67000--------------------------------------------------
Re: Parking Eye PCN sent to old address even though DVLA had
updated address and driver has new licence - can it be igno
DIR By: b789
Date: April 14, 2025, 6:20 am
---------------------------------------------------------
Yes, it would be entirely appropriate and advisable to mention
the Keeper’s disability in the Data Rectification Notice (DRN)
email. This provides a legitimate basis — under both the UK GDPR
and the Equality Act 2010 — for requesting that all future
correspondence be directed to your email address. It supports
the argument that this is a reasonable adjustment, and it also
gives context as to why you're acting on the Keeper’s behalf.
Mentioning the disability also helps avoid confusion later if
ParkingEye queries why correspondence is being handled by a
third party. Importantly, you do not need to go into any detail
about the condition itself — a simple and respectful explanation
is sufficient.
Here is the final section of the DRN wording adjusted to include
that point:
--- Quote ---
> The Keeper also requests that all future correspondence,
including any responses to this rectification notice, any
appeal, or any further action, be directed to this email
address. The Keeper is unable to manage written correspondence
or administrative matters independently due to a recognised
disability, and I am assisting them with their full knowledge
and consent. This request is being made both under Article 16 of
the UK GDPR and as a reasonable adjustment in line with the
Equality Act 2010.
>
> Please confirm by return that the address has been updated and
that all future correspondence will be sent to the corrected
postal and email address. If you require a signed Letter of
Authority, please let me know and it will be provided. A formal
appeal will follow once this data rectification request has been
acknowledged and actioned.
--- End Quote ---
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