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#Post#: 66136--------------------------------------------------
PCN Hospital parking - Queen Elizabeth Hospital Greenwich
DIR By: Aubama
Date: April 8, 2025, 10:47 am
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I parked at the hospital in a standard parking space and clearly
displayed my Blue Badge. At the time, I believed the signage
indicated that Blue Badge holders did not need to pay. However,
I’ve since contacted Wise Parking and was informed that Blue
Badge holders are required to register at the
reception—something I was unaware of and therefore did not do.
It took quite a while to find a parking space, and in the
process, there was a delay between reading the signage and
actually parking. Given the time and frustration involved, it’s
possible I misinterpreted the instructions.
I have now received a PCN in the post and would appreciate any
advice or support on how best to appeal it successfully.
GSV:
HTML https://maps.app.goo.gl/GFCrAvQa1p6UDD839
PCN:
HTML https://i.ibb.co/4wBwprLL/IMG-3022.jpg
HTML https://ibb.co/mrQr4WKK
HTML https://i.ibb.co/7dgcPvxf/IMG-3023.jpg
HTML https://ibb.co/ks3njKV7
Thank you.
#Post#: 66149--------------------------------------------------
Re: PCN Hospital parking - Queen Elizabeth Hospital Greenwich
DIR By: jfollows
Date: April 8, 2025, 11:39 am
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PALS
Get them to cancel.
HTML https://www.lewishamandgreenwich.nhs.uk/pals
#Post#: 69043--------------------------------------------------
Re: PCN Hospital parking - Queen Elizabeth Hospital Greenwich
DIR By: Aubama
Date: April 28, 2025, 10:25 am
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Good afternoon, I appealed to PALS who then contacted Wise
parking on my behalf and they came back with this response.
Please can I get some advice on what I can do next? I want to
push this all the way.
HTML https://i.ibb.co/SDX0VGRJ/Screenshot-2025-04-28-at-16-22-05.png
HTML https://ibb.co/7xJVrL2b
Thanks
#Post#: 69072--------------------------------------------------
Re: PCN Hospital parking - Queen Elizabeth Hospital Greenwich
DIR By: b789
Date: April 28, 2025, 12:40 pm
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For heavens sake, you do not "appeal" to PALS. You complain to
them and you go to the very top of the NHS Trust and copy in the
CEO and you remind them of their obligations and you link them
to this document:
NHS car parking guidance 2022 for NHS trusts and NHS foundation
trusts
HTML https://www.gov.uk/government/publications/nhs-patient-visitor-and-staff-car-parking-principles/nhs-patient-visitor-and-staff-car-parking-principles#:~:text=Frequent%20outpatient%20attenders,a%20period%20of%2030%20days.
Please tell us that you did not identify the driver when you
asked PALS? Whilst the Notice to Keeper (NtK) purports to be
PoFA compliant, I tis not and you should only refer to the
driver in the third person. No "I did this or that". Only "the
driver did this or that".
Only the driver can be liable and Wise Parking have no idea who
the driver is, unless you blab it to them, inadvertently or
otherwise.
Also, their NtK does not comply with the PPSCoP because it only
gives the Keeper 21 days to appeal. However, as you are dealing
with a firm of ex-clamper thugs who are out to scam you and they
are members of the IPC, which begs the question of who in their
right mind at the NHS Trust contracted this firm of borderline
criminals to operate their car park in the first place?
Anyway, go back to PALS and do not accept their fob-off and
email the CEO of the Trust with a complaint about this.
#Post#: 70071--------------------------------------------------
Re: PCN Hospital parking - Queen Elizabeth Hospital Greenwich
DIR By: Aubama
Date: May 5, 2025, 10:43 am
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I see, ok so Ben Travis is the CEO of Lewisham & Greenwich NHS
Trust, so I'll find his email and cc him in as suggested. I've
only identified as the registered keeper.
So my response to PALS will be
"I am making a formal complaint about the conduct of Wise
Parking, who manage the car park.
As the registered keeper of the vehicle, I have not identified
the driver and refer only to "the driver" as required under the
Protection of Freedoms Act 2012 (PoFA). The Notice to Keeper
issued is not fully PoFA compliant, and it also breaches the
Private Parking Code of Practice by allowing only 21 days to
appeal.
Wise Parking is a member of the IPC, which lacks a fair appeals
process. I am concerned the Trust has contracted a company known
for aggressive and predatory practices. This undermines patient
and visitor care.
Please refer to the NHS Car Parking Guidance 2022, which the
Trust is expected to follow. I do not accept a generic or
dismissive response and request this complaint be escalated and
formally acknowledged.
I would also like to know who approved this contractor and what
steps the Trust will take in response."
Is this any good?
#Post#: 70080--------------------------------------------------
Re: PCN Hospital parking - Queen Elizabeth Hospital Greenwich
DIR By: ixxy
Date: May 5, 2025, 1:32 pm
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The NHS usually issues a tender for most purchases, including
car park management, so calling them out on their choice of
contractor isn't likely to make difference. I love the whole
email the CEO shtick, they don't read emails to their publically
available email addresses, they have minions to do that.
If the PCN isnt POFA compliant that's your best avenue of
defence.
#Post#: 70081--------------------------------------------------
Re: PCN Hospital parking - Queen Elizabeth Hospital Greenwich
DIR By: DWMB2
Date: May 5, 2025, 1:49 pm
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If it was subject to a tender process (if it's just 1 hospital
there's a chance it's under threshold) then I'd suggest they
aren't placing enough emphasis on quality when seeking bids. But
that's mostly by the by.
--- Quote ---
> I love the whole email the CEO shtick, they don't read emails
to their publically available email addresses, they have minions
to do that.
--- End Quote ---
I've seen it work enough times that it's worth a go (it
certainly doesn't cost anything to try).
#Post#: 70106--------------------------------------------------
Re: PCN Hospital parking - Queen Elizabeth Hospital Greenwich
DIR By: Aubama
Date: May 5, 2025, 4:04 pm
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Thanks for your input, what is the best route here? Thanks
#Post#: 70138--------------------------------------------------
Re: PCN Hospital parking - Queen Elizabeth Hospital Greenwich
DIR By: b789
Date: May 6, 2025, 3:26 am
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Whilst the CEO will not be reading the emails, one of his
minions will be in a position to do something about it and will
have more authority than those minions lower down the pecking
order. In many instances, this works.
You may want to add to the letter you have suggested that should
this scummy firm try to litigate this matter, any contract
between the them and the trust will be scrutinised and it is
highly likely to reveal that the only incentive this firm has,
is based solely on revenue from PCNs, which is completely at
odds with the guidelines.
#Post#: 70169--------------------------------------------------
Re: PCN Hospital parking - Queen Elizabeth Hospital Greenwich
DIR By: H C Andersen
Date: May 6, 2025, 5:03 am
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IMO, don't submit this polemic unless you're prepared to face
whatever consequences might follow. You have no first-hand
knowledge of this 'scummy firm'.
All you're doing is engaging with extra-procedural channels and
ignoring the procedural ones, not that you'd get far with these
IMO.
You have identified the driver in this thread;
If any part of a defence relies upon the display of a valid Blue
Badge then, as this is yours, if presented as evidence in court
would likely identify the driver.
None the less, how can you give yourself the best chance here,
whether successful or not?
I suggest you go back to the start.
At the time, [the driver] believed the signage indicated that
Blue Badge holders did not need to pay. However, .. Wise Parking
[have since been contacted] and [they] informed that Blue Badge
holders are required to register at the reception—something [the
driver] was unaware of and therefore did not do.
It took quite a while to find a parking space, and in the
process, there was a delay between reading the signage and
actually parking. Given the time and frustration involved, it’s
possible [the driver] misinterpreted the instructions.
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