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#Post#: 65210--------------------------------------------------
Unknown pcn from May last year. Text and call.
DIR By: Brosmith
Date: April 1, 2025, 11:26 am
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Hi.
I hope you can help me.
I had a text yesterday morning.
It just stated Marstons and a ref and telephone number.
Normally I'd ignore these, but, I have used the Dartford
crossing on 14th February, paid, but then last Saturday
received a notice of non payment. I telephoned, and stated I had
paid, they had no record so they said I should send proof of
payment which I did.
Back to the text. I googled the company, found out it was a
bailiff and being concerned that it was something to do with the
dart charge called.
I've never been so shocked at how bullying, aggressive and
railroading this call turned out to be.
I gave the ref asking what it was about, and was asked for all
sorts of info. Previous address current address dob. Etc etc. I
kept stating you don't need this info, I just need to know what
this is about. But she insisted that I give this jnfo before
telling me.
It turns out it was a pcn for Hackney Council regarding, I think
a bus lane violation. Every time I tried to clarify she was just
aggressive and very unhelpful.
So it's a pcn, Hackney council 3rd May 2024.
That was a day I drove from Yorkshire to London to see a
relation, before I drove to the channel tunnel, I was driving to
Italy and would be away for 3 months. (90 day rule for Eu) So it
made sense.
The woman then went on that the pcn was for 3rd of May and was
sent to an old address which she stated the Dvla updated 10th
May. It was as though she was taking great delight in the fact
that it was issued to an incorrect address and that I knew
nothing of it. I don't know if Marstons had found this info or
Hackney? I stated that I knew nothing off this, and she said,
you owe £560 today or we are sending bailiffs. Obviously I said
no I'm not paying until I look into this. I also asked how they
had my telephone number? Hackney council couldnt have it? So how
did they get it. My number is verg private. I dont have it on
social media etc etc.She evaded this question. I've had
absolutely zero correspondence from either Hackney or Marstons
to date. Various other threats of bailiffs visiting etc and I
ended the call. It was literally like trying to get blood from
a stone asking questions.
I then went on their website entered the number and it stated I
" owed" £280!
I then started googling of this was a scam.
I felt very bullied and threatened.
After a bit more googling I decided to send a SAR request
through the ico website. This was last night.
I've recieved 2 emails and a further email for a document
sharing site. I've not been on this yet.
In the Sar I particularly referenced that I wanted the
transcript of the call yesterday, as I can't believe this was a
legal or moral way to go about anything. I merely called for
info on something I knew nothing about.
So my questions.
Is it legal or representative of code of practice to deal with
an enquiry in that manner and using those methods?
How did they get my Telephone number?
Is it worth appealing to Hackney Council. Did they know about my
address change? Did they not follow procedure.
Also, even if when I returned home after 3 months away and I had
recieved correspondence, I would have been out of town.
Footnote
I'd had a huge amount of problems with Dvla and changing my
address etc, so much so I'd had to put numerous complaints in. I
even wrote a review on Trustpiolet regarding how difficult they
were. They didn't respond to my complaints either. At the end
of March I finally spoke to someone that helped and they changed
my address, but it appears records were not updated until 10th
May.
So what do I do now. Do I appeal to Hackney. Write a seize and
desist to Marstons? Any rules and regs I can use? If they
state they did send to my new address, which I don't believe
they did, and have never recieved anything, did Hackney follow
the correct protocol. Should they have rechecked the address
after the first notice sent and they didn't get a reply. It
seems to me that as I recieved the text from Marstons yesterday,
that possibly they have only just taken on the case. Also
threatening bailiffs, does it need to have been to court first.
I've had nothing from any court?
Sorry for the ramble.
And many thanks for reading and any help.
#Post#: 65214--------------------------------------------------
Re: Unknown pcn from May last year. Text and call.
DIR By: stamfordman
Date: April 1, 2025, 11:30 am
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What are the PCN number and car VRM.
#Post#: 65216--------------------------------------------------
Re: Unknown pcn from May last year. Text and call.
DIR By: Brosmith
Date: April 1, 2025, 11:38 am
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I don't know. Maybe the Sar will reveal it
What difference does it make to my question?
#Post#: 65219--------------------------------------------------
Re: Unknown pcn from May last year. Text and call.
DIR By: stamfordman
Date: April 1, 2025, 11:45 am
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"I then went on their website entered the number"
What number. This is either a Marstons or Marstons/Hackney ref.
I presume you know your car VRM.
#Post#: 65224--------------------------------------------------
Re: Unknown pcn from May last year. Text and call.
DIR By: Brosmith
Date: April 1, 2025, 11:57 am
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The ref isn't the pcn.
Yes I know my cars reg number. But I don't see how it's
relevant. Plus Marstons may read this forum
#Post#: 65233--------------------------------------------------
Re: Unknown pcn from May last year. Text and call.
DIR By: stamfordman
Date: April 1, 2025, 12:29 pm
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If you want help you'll need to give us the info we ask for.
Find out the PCN number from Marstons or Hackney and post it,
the VRM and the Marstons ref.
You've not been served with an enforcement notice so no need to
panic.
#Post#: 65236--------------------------------------------------
Re: Unknown pcn from May last year. Text and call.
DIR By: Brosmith
Date: April 1, 2025, 12:32 pm
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So the woman on the phone shouldn't have said what she did. Ie
we will send the bailiffs if you don't pay now
#Post#: 65238--------------------------------------------------
Re: Unknown pcn from May last year. Text and call.
DIR By: Brosmith
Date: April 1, 2025, 12:36 pm
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Says very little
[attachment deleted by admin]
#Post#: 65241--------------------------------------------------
Re: Unknown pcn from May last year. Text and call.
DIR By: stamfordman
Date: April 1, 2025, 12:46 pm
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They may not have your address (yet). They have to serve the
enforcement notice of £280 on you before visiting (which then
adds an extra £235, so you don't want that).
I don't think the text you received qualifies as an enforcement
notice but others will comment.
If we can get the ducks in a row we can advise.
#Post#: 65251--------------------------------------------------
Re: Unknown pcn from May last year. Text and call.
DIR By: Brosmith
Date: April 1, 2025, 1:02 pm
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They do after my phone call yesterday. Refused to explain what
the issue was until I gave it
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