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#Post#: 64917--------------------------------------------------
Problem with motorcycle garage/dealership, advice needed.
By: Martian Date: March 31, 2025, 3:08 am
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Hi, I recently took my bike to a local Yamaha dealer for a
safety recall. The recall was for a new throttle position
sensor to be fitted, and for an ECU update to calibrate it.
The dealership fitted the sensor, but couldn't update the ECU.
They have asked if the bike has been remapped, I said it hasn't.
I got the bike on 650 miles from a Honda dealer, and on the
service history it had the running in service at 502 miles,
along with a printout from a previous Yamaha dealer showing
diagnostic info.
So I know they were able to connect to the bike at 502 miles,
and it would be very strange for someone to pay for a remap,
then sell the bike after less than 150 miles. Honda spoke to
the previous owner and they said the bike was not remapped.
My local Yamaha dealer is trying to wriggle out of helping me,
saying that the only reason they couldn't connect is if the bike
has been remapped. They have also marked the job as complete on
my service history, when they have clearly not completed the job
as they couldn't connect to the bike.
Where do I stand here? I am asking them to send the ECU to
Yamaha at the very least, to check why they cannot access it. I
want to claim under my Yamaha warranty as I still have a year
left, but they are saying Yamaha won't cover it if the ECU has
been remapped. There is no proof that it has, and with the
evidence it seems extremely unlikely.
Thoughts?
#Post#: 64940--------------------------------------------------
Re: Problem with motorcycle garage/dealership, advice needed.
By: DrSatan Date: March 31, 2025, 5:33 am
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[quote author=Martian link=topic=5737.msg64917#msg64917
date=1743408529]it would be very strange for someone to pay for
a remap, then sell the bike after less than 150 miles.
[/quote]
Is it possible for someone to remap, realise something's wrong
with the bike as a result, and then sell it on saying 'nope,
never been remapped, honest guv'?
#Post#: 64943--------------------------------------------------
Re: Problem with motorcycle garage/dealership, advice needed.
By: coffee pot Date: March 31, 2025, 5:47 am
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A competent technician can easily remap an ECU back to default;
the ECU can be reset with the software you plug in. The software
can also inspect the ECU contents to see what is wrong or has
been changed. I'd suggest you find a Yamaha dealer who knows
what they are doing.
#Post#: 64946--------------------------------------------------
Re: Problem with motorcycle garage/dealership, advice needed.
By: Martian Date: March 31, 2025, 6:19 am
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[quote author=DrSatan link=topic=5737.msg64940#msg64940
date=1743417196]
[quote author=Martian link=topic=5737.msg64917#msg64917
date=1743408529]it would be very strange for someone to pay for
a remap, then sell the bike after less than 150 miles.
[/quote]
Is it possible for someone to remap, realise something's wrong
with the bike as a result, and then sell it on saying 'nope,
never been remapped, honest guv'?
[/quote]
I agree, it's possible that someone has remapped it, however the
previous customer would have nothing to gain by lying, and there
was nothing wrong with the bike. It was serviced at 502 miles
and connected fine to that dealer's system. I received it on 650
miles, and the bike was perfect. So there really is no evidence
that it's had a remap, the bike is completely standard with no
signs of tampering.
The only reason it has gone in for a recall is because Yamaha
have issued one for all bikes of this model. So it's just
strange that it won't connect.
#Post#: 64947--------------------------------------------------
Re: Problem with motorcycle garage/dealership, advice needed.
By: Martian Date: March 31, 2025, 6:20 am
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[quote author=coffee pot link=topic=5737.msg64943#msg64943
date=1743418034]
A competent technician can easily remap an ECU back to default;
the ECU can be reset with the software you plug in. The software
can also inspect the ECU contents to see what is wrong or has
been changed. I'd suggest you find a Yamaha dealer who knows
what they are doing.
[/quote]
I might have to, I do suspect that this dealership doesn't know
what they are doing. Although they have marked the work as
complete, which is annoying as it's a free recall, whereas I may
have to pay if I take it elsewhere. It's left me in a tough
spot with no answers.
I also don't really want to ride the bike, as it has an
uncalibrated TPS sensor on it, not good on a bike with
sophisticated electronics.
#Post#: 65027--------------------------------------------------
Re: Problem with motorcycle garage/dealership, advice needed.
By: coffee pot Date: March 31, 2025, 12:48 pm
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As they have clearly not done the work competently, ask them to
put the bike back as it was, unflag the recall and you can take
it somewhere else.
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