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#Post#: 5611--------------------------------------------------
Premier Inn Carlisle. No Valid Parking Session. Parkmaven.
DIR By: Coachdriver
Date: September 21, 2023, 3:49 am
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While on holiday the driver spent one night at the Premier Inn
at Carlisle.
On arrival the driver entered the vehicle details on the
terminal at reception as prompted to by the receptionist.
Parking is free to residents for the duration of their stay.
An hour or so later before going out for a short time that
evening, the driver entered again the vehicle details at the
same terminal.
The keeper has now received 2 Notice to Keeper parking charge
notices relating to that stay for each entry and exit. 2 x £100
reduced to 2 x £60 if paid within 14 days, that is by tomorrow.
All documents can be posted here later if required.
The driver is adamant that the correct vehicle registration
number was entered and has done this procedure many times before
at other locations.
What to do now?
With your agreement, I will post a simple appeal asking for a
review of the data held by Parkmaven to stay the £100 payments.
I have every confidence that this will be rejected.
Are there better grounds for a proper, more thought out, appeal
later?
My next move would be to contact Premier Inn and ask them to
have the parking charges withdrawn.
Your advice would be appreciated.
Coachdriver.
#Post#: 5753--------------------------------------------------
Re: Premier Inn Carlisle. No Valid Parking Session. Parkmaven.
DIR By: DWMB2
Date: September 22, 2023, 4:31 am
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Your first step should be to speak to the management of the
hotel and see if they will intervene. Be polite but persistent.
Can we see the notice you have received?
#Post#: 6010--------------------------------------------------
Re: Premier Inn Carlisle. No Valid Parking Session. Parkmaven.
DIR By: Coachdriver
Date: September 25, 2023, 2:53 am
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Sorry about the slight delay in replying. I have been busy
eroding the country's infrastructure by using the boss's coach.
The keeper has contacted the Premier Inn through their
complaints system politely requesting that they ask their
company that controls parking to withdraw the notices.
The parking control company has been requested to review their
data.
I will have a go at masking any identifying info on the two
notices and post them up here. I am not well practised at this
sort of thing.
Coachdriver.
#Post#: 6089--------------------------------------------------
Re: Premier Inn Carlisle. No Valid Parking Session. Parkmaven.
DIR By: Coachdriver
Date: September 26, 2023, 6:15 am
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Here we go......
HTML https://www.dropbox.com/scl/fi/86ljb94smus9a5zakjidt/Parking-Doc-1-Redacted.png?rlkey=esbie3qxgvjl3lbnuh88in0cr&dl=0
HTML https://www.dropbox.com/scl/fi/s7bl7ghsntw5h5biqj1m0/Parking-Doc-2..jpg?rlkey=ycscg04vow9lh2kaqfcujz7gp&dl=0
#Post#: 6282--------------------------------------------------
Re: Premier Inn Carlisle. No Valid Parking Session. Parkmaven.
DIR By: Coachdriver
Date: September 28, 2023, 7:10 am
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Well, would you believe it.
I have received two letters from Parkmaven saying that they have
accepted my appeal and have cancelled the two parking charge
notices which were outstanding.
As mentioned above I contacted both the Premier Inn and the
parking control company Parkmaven asking for these two notices
to be lifted.
Of course it would be uncharitable for me to think that the
parking control company took this action because they were
instructed to do so by the Premier Inn.
Anyway a good outcome.
Coachdriver.
#Post#: 6283--------------------------------------------------
Re: Premier Inn Carlisle. No Valid Parking Session. Parkmaven.
DIR By: DWMB2
Date: September 28, 2023, 7:15 am
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Given how much parking companies hate cancelling charges, if I
were a betting man, I'd say it was your complaint to Premier Inn
that sorted it.
Either way, a good outcome!
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