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       #Post#: 71263--------------------------------------------------
       Re: DCB Legal letter after PCN sent to wrong address - Colliers
       Wood
   DIR By: elderberrytree
       Date: May 13, 2025, 8:17 am
       ---------------------------------------------------------
       --- Quote from: DWMB2 link ---
       >
       > You may need to check your spam, some providers are prone to
       miscategorising this site's emails.
       >
       --- End Quote ---
       Thank you - haven’t found any so far. But will keep checking.
       Would you mind clarifying - for the defence and draft order I’m
       sending, is it okay to send it all online as advised? The paper
       claim form I received only gives the paper option seemingly it
       via the money claim online route. Many thanks!
       #Post#: 71269--------------------------------------------------
       Re: DCB Legal letter after PCN sent to wrong address - Colliers
       Wood
   DIR By: DWMB2
       Date: May 13, 2025, 8:38 am
       ---------------------------------------------------------
       The defence and draft order should be submitted by email, to the
       address advised in b789's post.
       #Post#: 71276--------------------------------------------------
       Re: DCB Legal letter after PCN sent to wrong address - Colliers
       Wood
   DIR By: b789
       Date: May 13, 2025, 8:58 am
       ---------------------------------------------------------
       Do not use the MCOL to submit a defence. As advised, use email.
       #Post#: 71373--------------------------------------------------
       Re: DCB Legal letter after PCN sent to wrong address - Colliers
       Wood
   DIR By: elderberrytree
       Date: May 13, 2025, 1:12 pm
       ---------------------------------------------------------
       Many thanks both for confirming!
       #Post#: 80038--------------------------------------------------
       Re: DCB Legal letter after PCN sent to wrong address - Colliers
       Wood
   DIR By: elderberrytree
       Date: July 8, 2025, 4:23 am
       ---------------------------------------------------------
       Hi all,
       I’ve finally received the Notice of Proposed Allocation to the
       Small Claims Track. I’ve attached the first two pages of the
       document - should I upload the rest of the form or are you
       familiar?
       Separate to this I received a letter from DCB Legal a couple of
       weeks ago, just informing us that it will go to court.
       ECP replied to the last letter I sent them (that you kindly
       drafted) and I’ve attached this, but they just said they are
       unable to accept any correspondence and all points have been
       addressed previously (which is not true of course).
       I’d be super grateful for advice on what to do as I need to
       respond to the court by 18 July.
       Many thanks as usual!
       Court letter
  HTML https://i.postimg.cc/7GJjfN9g/IMG-5968.jpg
  HTML https://postimg.cc/7GJjfN9g
  HTML https://i.postimg.cc/wRKZJs4n/IMG-5969.jpg
  HTML https://postimg.cc/wRKZJs4n
       ECP rejection letter
  HTML https://i.postimg.cc/DSQDGZ1M/IMG-5966.jpg
  HTML https://postimg.cc/DSQDGZ1M
       DCB Legal letter
  HTML https://i.postimg.cc/HjsyDPSc/IMG-5967.jpg
  HTML https://postimg.cc/HjsyDPSc
       #Post#: 80046--------------------------------------------------
       Re: DCB Legal letter after PCN sent to wrong address - Colliers
       Wood
   DIR By: b789
       Date: July 8, 2025, 5:19 am
       ---------------------------------------------------------
       Considering ECPs responses, you can sue them for disability
       discrimination under the Equality Act 2010. They are a service
       provider and have a legal duty to make reasonable adjustments
       for disabled people. By refusing to consider your appeal after
       being told the overstay was due to a disability-related medical
       issue, they may have breached that duty. Their repeated
       misstatements about not being responsible once the case was
       passed to DCB Legal also show a disregard for their ongoing
       legal obligations.
       Two key provisions apply:
       [indent]• Section 15: This covers discrimination arising from
       disability. It applies where someone is treated unfavourably
       because of something that results from their disability, and
       that treatment cannot be justified as a proportionate means of
       achieving a legitimate aim.
       • Section 20: This imposes a duty on service providers to make
       reasonable adjustments to avoid placing disabled people at a
       substantial disadvantage. This includes adjusting rigid
       procedures like appeal deadlines when disability is
       involved.[/indent]
       Euro Car Parks’ refusal to consider your appeal after being
       informed of a disability-related medical event may breach both
       sections.
       If you bring a claim and succeed, you can seek compensation for
       injury to feelings. This is assessed using the Vento bands,
       which are guidelines set by the courts:
       [indent]• Lower band (£1,200–£12,100): for less serious cases,
       such as isolated incidents
       • Middle band (£12,100–£36,400): for more serious cases that
       don’t merit the top band
       • Upper band (£36,400–£60,700): for the most serious cases, such
       as prolonged or malicious discrimination[/indent]
       The amount depends on the impact on you, not just the conduct
       itself. You don’t need to show financial loss to claim this.
       So, you could bring a claim in the County Court for
       discrimination arising from disability (Sections 15) and failure
       to make reasonable adjustments (Section 20). If successful, you
       could be awarded compensation for injury to feelings, typically
       between £1,000 and £3,000 for less serious cases. You would need
       to show that you are disabled under the Act, that the overstay
       was linked to your condition, and that ECP failed to act
       reasonably once they were informed.
       Before suing, you should send a formal Letter Before Claim
       giving them 14 days to respond. If they don’t resolve the
       matter, you can issue a claim, which is very straight forward
       and can be done online through MCOL.
       Regarding the forms (N180 DQ) you received with the allocation
       notice, don't fill in the paper form. Follow these instructions:
       Ignore all the other forms that came with it. you can discard
       those. Download your own here and fill it in on your computer.
       You sign it by simply typing your full name in the signature
       box.
  HTML https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf
       Here are the answers to some of the less obvious questions:
       [indent]• The name of the court is "Civil National Business
       Centre".
       • To be completed by "Your full name" and you are the
       "Defendant".
       • C1: "YES"
       • D1: "NO". Reason: "I wish to question the Claimant about their
       evidence at a hearing in person and to expose omissions and any
       misleading or incorrect evidence or assertions.
       Given the Claimant is a firm who complete cut & paste parking
       case paperwork for a living, having this case heard solely on
       papers would appear to put the Claimant at an unfair advantage,
       especially as they would no doubt prefer the Defendant not to
       have the opportunity to expose the issues in the Claimants
       template submissions or speak as the only true witness to events
       in question.."
       • F1: Whichever is your nearest county court. Use this to find
       it:
  HTML https://www.find-court-tribunal.service.gov.uk/search-option
       • F3: "1".
       • Sign the form by simply typing your full name for the
       signature.[/indent]
       When you have completed the form, attach it to a single email
       addressed to both dq.cnbc@justice.gov.uk and info@dcblegal.co.uk
       and CC in yourself. Make sure that the claim number is in the
       subject field of the email.
       #Post#: 80311--------------------------------------------------
       Re: DCB Legal letter after PCN sent to wrong address - Colliers
       Wood
   DIR By: elderberrytree
       Date: July 9, 2025, 2:54 pm
       ---------------------------------------------------------
       Evening, thank you as always for such a thorough reply and for
       all the information regarding completing the form.
       With regards to suing ECP - we would very easily be able to
       prove that the driver is disabled etc (plenty of paperwork,
       medical records, Blue Badge etc).
       With regards to using MCOL to sue ECP - what is the financial
       outlay for us? Sorry if this sounds stupid, very unfamiliar with
       the process. Or perhaps you have a nice little explanatory
       website/flow chart I could look at.
       Many thanks again - your help is invaluable.
       #Post#: 80359--------------------------------------------------
       Re: DCB Legal letter after PCN sent to wrong address - Colliers
       Wood
   DIR By: ixxy
       Date: July 10, 2025, 2:04 am
       ---------------------------------------------------------
       If you wish to sue you will have to explain how they have
       discrimated against you, simply being disabled and having a
       badge doesn't give you a free pass to not comply with the car
       park rules. For example if the car park is pay on exit and they
       only allow 10 minutes grace to exit and you have mobility issues
       that could be grounds for discrimination, if you explained that
       clearly in your appeal. Buying 2 hours parking and staying for 3
       won't wash unless you can show the overstay was directly related
       to an inability to leave on time. Again that won't wash if you
       had the opportunity to pay for the extra time you took. You
       don't sound very clued up on the legal processes, maybe leave
       thought of suing until after the resolution of current case?
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