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#Post#: 63915--------------------------------------------------
DCB Legal letter after PCN sent to wrong address - Colliers Wood
DIR By: elderberrytree
Date: March 24, 2025, 5:39 am
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Hi all,
TLDR:
Lots of letters from Euro Car Parks, Debt Recovery Plus, DCBL
and now DCBL Legal. Two letters sent to wrong address resulting
in higher PCN charge and then passing to debt recovery.
Procedurally incorrect plus mitigating circumstances (urinary
infection due to disability).
Hoping you can help. Huge thanks in advance. Fully ready to
accept all and any criticism. Have attached 4 pieces of
correspondence but happy to provide every letter if needed.
Driver parked and then visited a gym in capacity as a coach. Had
urine infection related to 30 year+ disability and was not able
to leave within maximum parking time - overstayed by approx an
hour. Incurred PCN.
There are two issues at play: one is fairly straightforward,
Euro Car Parks and Debt Recovery Plus sent two letters to the
wrong address after the registered keeper was changed with the
DVLA. (Driving licence was previously changed but log book was
changed about two weeks after the initial PCN and two letters
were sent to the wrong address after that change).
The initial PCN letter was sent to the correct address, but the
next two follow up letters were not. The only reason the driver
has these is because his parents still have access to the old
address and the tenants kept the post.
This resulted in both a PCN increase and an escalation to a debt
recovery agency.
Secondly, there are mitigating factors relating to the
disability, in relation to why the PCN was incurred in the first
place. The driver wrote to Euro Car Parks about this about 5
months after the PCN but this was dismissed. Driver also sent a
subject access request.
I’ve done a little timeline below. The latest letter is a letter
of claim from DCBL legal. Sent on 10.3.25
21.12.23 PCN incurred.
29.12.23
Notice to owner letter (attached) from Euro Car Parks sent to
old address - frustratingly updated DVLA about ten days later so
missed this (£100 reduced to £60 of paid within 14 days). Reason
- vehicle parked longer than the maximum period.
10.1.24
Changed the registered keeper on DVLA website on 10 January.
28.1.24
Final notification letter from Euro Car Parks sent to OLD
address (not the address the DVLA had) outstanding balance of
£100, no option to pay discounted rate).
29.2.24
First letter from Debt Recovery Plus sent to OLD address (not
the address the DVLA had). Amount owed £170.
15.3.24
Letter from Debt Recovery Plus - amount owed £170
2.4.24
Letter from Debt Recovery Plus - amount owed £170
29.4.24
Letter sent from driver to Euro Car Parks (attached) and subject
access request sent also.
16.5.24
Reply received from Euro Car Parks (attached). They did reply to
subject access request but can’t find the letter - said ID was
needed.
10.12.24
DCBL - final reminder letter £170
8.1.25
DCBL - Final notice of debt recovery £170
4.2.25
DCBL - Notice of intended legal action. Unpaid parking charge
£170
10.3.25
DCBL Legal - letter of claim received. (Attached)
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#Post#: 63987--------------------------------------------------
Re: DCB Legal letter after PCN sent to wrong address - Colliers
Wood
DIR By: b789
Date: March 24, 2025, 4:33 pm
---------------------------------------------------------
You need to understand that ECP only has a single chance to
access your DVLA data per Parking Charge Notice (PCN). So, even
if you update your DVLA V5C data after ECP have made their
single request for it, they do not get another chance to request
it, whether you updated it or not.
Your problem now is that, whilst the utterly useless and
powerless DCBL will have paid around 30p for a bulk credit
reference search for your other possible address, ECP will now
have two possible addresses for you. That is dangerous, even if
you may still have limited access to post delivered to your old
address. If an actual N1SDT Claim Form is issued to the old
address and you fail to respond with the limited time, you risk
a default CCJ which is an utter PITA to try and get set aside
and just increases the workload exponentially.
I haven't even bothered to look as the images you have posted
and will do so later or tomorrow. In the meantime, the single
most important thing you must do right now is send a Data
Rectification Notice (DRN) to Data Protection Officers of both
ECP and DCB Legal (not DCBL, you can safely ignore anything from
them). Your DRN must instruct them to update their records with
your current address for service and to erase your old address.
The highlighted words are there for a reason and you must use
them. You can find the DPO contact email address in the privacy
statement on the respective companies website.
Let us know when you have done that and that will then remind us
to give you further advice on how to deal with this. You can
rest assured that any claim issued by DCB Legal on behalf of
ECP, as long as it is defended, will either be struck out or
discontinued before it ever gets as far as a hearing, as long as
you follow the advice we provide.
#Post#: 64008--------------------------------------------------
Re: DCB Legal letter after PCN sent to wrong address - Colliers
Wood
DIR By: elderberrytree
Date: March 25, 2025, 2:27 am
---------------------------------------------------------
Thank you so much for this advice. I will do this today.
I should add that after three initial letters which were all
sent to the old address (two after the DVLA update), all
correspondence from ECP, Debt Recovery Plus, DCBL and DCBL Legal
have been sent to the new address. So hopefully no risk of CCJ,
but you never know!I wonder how they eventually found out about
the address update?
Anyhow, I will follow your instructions and write to them today
re the address.
Thank you so much again
#Post#: 64072--------------------------------------------------
Re: DCB Legal letter after PCN sent to wrong address - Colliers
Wood
DIR By: b789
Date: March 25, 2025, 9:12 am
---------------------------------------------------------
As I already mentioned, you can safely ignore DCBL and any other
debt recovery agent such as DRP Plus. They are powerless to do
anything and their sole function is to try and scare the
low-hanging fruit on the gullible tree into paying out of
ignorance and fear. Never, ever enter into any communication
from these useless, bottom-dwelling firms. Ignore them.
They are required to do a search for a valid address if they
receive no response to their Notice to Keeper (NtK). This is
done using a credit reference agency who will search for records
of the name of the Keeper as obtained from the DVLA, the old
address and any updated info such as the Electoral Roll, banks,
council records etc.
I already told you that ECP only have single chance at obtaining
your DVLA data and if it was before you updated your V5C, then
they don't get a second chance and if the CRA discovered a newer
address for you, then that is what they are using. However, that
does not stop them from trying to use the old address for
service of court documents and get a CCJ by default.
There is absolutely no risk of a CCJ if you follow our advice.
Now on to the substance of your situation with regard to the
Parking Charge Notice (PCN) you received.
I see that you submitted an appeal on 29/04/2024, as the driver,
after the appeal deadline (30/01/2024) in the original Notice to
Keeper (NtK) which was issued 29/12/2023. You also submitted an
SAR on the same date as the appeal (29/04/2024). Did you ever
receive a response to your SAR?
In a letter dated 26/05/2024, ECP responded with an
acknowledgement that your SAR had been passed to their DPO and
they also refused to consider your appealing falsely claim that
they cannot deal with it because the case has been passed to a
debt recovery agent. That is certainly mendacious on their part.
The final piece of evidence you have shown is the Letter of
Claim (LoC) issued by DCB Legal dated 10/03/2025.
So, where do you stand at the moment after having notified ECP
of you disability which is a protected characteristic under the
Equality Act 2010 and you also provided evidence of your blue
badge.
DCB Legal are going to issue the claim, whatever you do now.
This is normal and expected. When you receive the N1SDT Claim
Form from the CNCB, show it to us, redacting only your personal
details. the claim number and the MCOL password. Leave al dates
visible. We will provide the defence that you will need to
submit.
Regarding the failure of ECP to acknowledge your disability, I
suggest that you send the following formal complaint to them,
even if only to put them under pressure:
--- Quote ---
> Background from the driver/keeper:
>
> "Lots of letters from Euro Car Parks, Debt Recovery Plus, DCBL
and now DCBL Legal. Two letters sent to wrong address resulting
in higher PCN charge and then passing to debt recovery.
Procedurally incorrect plus mitigating circumstances (urinary
infection due to disability).
>
> Hoping you can help. Huge thanks in advance. Fully ready to
accept all and any criticism. Have attached 4 pieces of
correspondence but happy to provide every letter if needed.
>
> Driver parked and then visited a gym in capacity as a coach.
Had urine infection related to 30 year+ disability and was not
able to leave within maximum parking time - overstayed by approx
an hour. Incurred PCN.
>
> There are two issues at play: one is fairly straightforward,
Euro Car Parks and Debt Recovery Plus sent two letters to the
wrong address after the registered keeper was changed with the
DVLA. (Driving licence was previously changed but log book was
changed about two weeks after the initial PCN and two letters
were sent to the wrong address after that change).
>
> The initial PCN letter was sent to the correct address, but
the next two follow up letters were not. The only reason the
driver has these is because his parents still have access to the
old address and the tenants kept the post.
>
> This resulted in both a PCN increase and an escalation to a
debt recovery agency.
>
> Secondly, there are mitigating factors relating to the
disability, in relation to why the PCN was incurred in the first
place. The driver wrote to Euro Car Parks about this about 5
months after the PCN but this was dismissed. Driver also sent a
subject access request.
>
> I’ve done a little timeline below. The latest letter is a
letter of claim from DCBL legal. Sent on 10.3.25
>
> 21.12.23 PCN incurred.
>
> 29.12.23
> Notice to owner letter (attached) from Euro Car Parks sent to
old address - frustratingly updated DVLA about ten days later so
missed this (£100 reduced to £60 of paid within 14 days). Reason
- vehicle parked longer than the maximum period.
>
> 10.1.24
> Changed the registered keeper on DVLA website on 10 January.
>
> 28.1.24
> Final notification letter from Euro Car Parks sent to OLD
address (not the address the DVLA had) outstanding balance of
£100, no option to pay discounted rate).
>
> 29.2.24
> First letter from Debt Recovery Plus sent to OLD address (not
the address the DVLA had). Amount owed £170.
>
> 15.3.24
> Letter from Debt Recovery Plus - amount owed £170
>
> 2.4.24
> Letter from Debt Recovery Plus - amount owed £170
>
> 29.4.24
> Letter sent from driver to Euro Car Parks (attached) and
subject access request sent also.
>
> 16.5.24
> Reply received from Euro Car Parks (attached). They did reply
to subject access request but can’t find the letter - said ID
was needed.
>
> 10.12.24
> DCBL - final reminder letter £170
>
> 8.1.25
> DCBL - Final notice of debt recovery £170
>
> 4.2.25
> DCBL - Notice of intended legal action. Unpaid parking charge
£170
>
> 10.3.25
> DCBL Legal - letter of claim received. (Attached)"
>
> My understanding of the situation so far based on the content
of the appeal as sent to ECP and their response:
>
> "I already told you that ECP only have single chance at
obtaining your DVLA data and if it was before you updated your
V5C, then they don't get a second chance and if the CRA
discovered a newer address for you, then that is what they are
using. However, that does not stop them from trying to use the
old address for service of court documents and get a CCJ by
default.
>
> There is absolutely no risk of a CCJ if you follow our advice.
>
> Now on to the substance of your situation with regard to the
Parking Charge Notice (PCN) you received.
>
> I see that you submitted an appeal on 29/04/2024, as the
driver, after the appeal deadline (30/01/2024) in the original
Notice to Keeper (NtK) which was issued 29/12/2023. You also
submitted an SAR on the same date as the appeal (29/04/2024).
Did you ever receive a response to your SAR?
>
> In a letter dated 26/05/2024, ECP responded with an
acknowledgement that your SAR had been passed to their DPO and
they also refused to consider your appealing falsely claim that
they cannot deal with it because the case has been passed to a
debt recovery agent. That is certainly mendacious on their part.
>
> The final piece of evidence you have shown is the Letter of
Claim (LoC) issued by DCB Legal dated 10/03/2025.
>
> So, where do you stand at the moment after having notified ECP
of your disability which is a protected characteristic under the
Equality Act 2010 and you also provided evidence of your blue
badge?
>
> DCB Legal are going to issue the claim whatever you do. Once
you receive the N1SDT Claim Form , show it to us, only redacting
your personal details, the claim number and the MCOL password.
Leave all dates showing. We will provide a suitable defence once
we've seen the Particulars of Claim (PoC).
>
> In the meantime, I suggest you send the following formal
complaint to ECP that puts them on notice of their breaches of
the Equality Act and the BPA Code of Practice:
>
> [quote]Subject: Formal Equality Act Complaint – Discriminatory
Conduct and Procedural Misrepresentation
>
> PCN Reference: [Insert PCN Ref]
>
> Date of Incident: 21 December 2023
>
> To Whom It May Concern,
>
> This is a formal complaint regarding your refusal to consider
the representation I submitted on 29 April 2024 in respect of
the above Parking Charge Notice.
>
> In that correspondence, I explained that I am a disabled
person and that the incident on 21 December 2023 was the result
of an acute flare-up of a chronic, disability-related urinary
tract infection. This episode made it physically impossible for
me to return to my vehicle before the expiry of the parking
period. I enclosed a copy of my Blue Badge as evidence of my
protected status under the Equality Act 2010.
>
> Your response dated 16 May 2024 refused to consider my appeal
on two grounds:
>
> [indent]1. That it was submitted outside of a 28-day appeal
period from the date of issue of the NtK; and
> 2. That the matter had been passed to a debt recovery agency
and was therefore no longer within your control.[/indent]
>
> Both justifications are factually and legally flawed.
>
> Misstatement of the Appeal Deadline
>
> Your letter inaccurately claims that the appeal period is
measured from the issue date of the NtK. This is wrong. Even
under your own contractual terms, the 28-day period runs from
the date the notice is given — i.e., the presumed or actual date
of receipt by the keeper — not from the issue date. Your refusal
on this basis is misleading and constitutes a misstatement of
the appeals process.
>
> Failure to Make Reasonable Adjustments
>
> Regardless of timing, once you were made aware that the
incident arose directly from a disability-related medical event,
you were under a legal duty to consider that representation and
make reasonable adjustments, including departing from rigid
procedural rules where appropriate. That duty is ongoing, and
cannot be contracted out of or delegated to a third party.
>
> By refusing to consider my appeal — even after being provided
with a detailed explanation of the disability and evidence of my
status as a Blue Badge holder — Euro Car Parks has:
>
> [indent]• Failed to make reasonable adjustments;
> • Misrepresented the appeals process; and
> • Engaged in conduct which may amount to discrimination under
Section 15 of the Equality Act 2010.[/indent]
>
> I now request the following:
>
> [indent]1. A formal apology and confirmation that Euro Car
Parks will review the decision in light of its statutory
obligations.
> 2. A copy of your internal policies and procedures for
handling Equality Act representations, including how these are
communicated to your appeals team.
> 3. Confirmation that your staff receive training on the
Equality Act and on their duty to consider reasonable
adjustments.
> 4. An immediate withdrawal of the PCN on the basis that the
alleged breach arose due to a protected characteristic, and your
response to the representation was discriminatory.[/indent]
>
> Please note that if this matter is not resolved
satisfactorily, I will refer the matter to the British Parking
Association and consider pursuing a formal complaint to the
Equality and Human Rights Commission or the relevant ombudsman.
>
> For the avoidance of doubt, I have already received a Letter
of Claim from DCB Legal dated 10 March 2025 and fully intend to
defend any claim that may be issued. The procedural and legal
failures outlined above — including Euro Car Parks’ refusal to
consider a disability-related appeal and the misstatement of
basic appeal rights — will form part of that defence and may be
relied upon in any subsequent counterclaim or application for
costs due to unreasonable conduct. Should you be so ill-advised
as to proceed with litigation, you are now on notice that these
matters will be raised in full before the court.
>
> Yours sincerely,
>
> [Name]
> [Address]
--- End Quote ---
Did you ever receive a response to your SAR?
#Post#: 64139--------------------------------------------------
Re: DCB Legal letter after PCN sent to wrong address - Colliers
Wood
DIR By: elderberrytree
Date: March 25, 2025, 3:54 pm
---------------------------------------------------------
Thank you so much [member=26]b789[/member] for all this
information and help. I really, really appreciate it. I have
printed the letter re the address change and will send first
thing - missed the post office today due to a sick baby. Thanks
for clarifying that I shouldn’t just assume they will always
write to the new address based on recent correspondence.
Re the appeal letter sent in April last year - I didn’t include
a copy of the driver’s blue badge, but I most certainly can when
I send the letter you drafted regarding the disability issue and
other matters. Thank you so much for drafting such a fantastic
letter, especially as this is just one of many frustrating
incidents the driver has experienced when it comes to parking as
a disabled person.
Regarding the SAR - yes the driver did receive a response but
it’s the only damn piece of paper I’ve lost. It essentially
asked for ID for them to go ahead with the subject access
request, and to be honest with you - the driver just ignored it.
Would you suggest submitting the SAR again or just providing the
proof of ID and address as required?
Will have another dig around for that letter.
Many thanks again!
#Post#: 64203--------------------------------------------------
Re: DCB Legal letter after PCN sent to wrong address - Colliers
Wood
DIR By: b789
Date: March 26, 2025, 7:15 am
---------------------------------------------------------
You don't send anything by post!!!! You send everything by
email. You save the letter as a PDF file and then attach it to
the email. Whenever you send anything like this by email, you
also CC yourself as that copy that is sent back to you is
evidence of it having been sent in the first place.
If they come back with a request for ID, just send them a copy
of the PCN or any other correspondence relating to this matter
that you've received as evidence. They don't need more than that
to show that the person they are corresponding with is the right
person. If you have to, you can send a copy of the front of your
V5C document that has your name and address on it. You certainly
do not send any photo ID.
#Post#: 64266--------------------------------------------------
Re: DCB Legal letter after PCN sent to wrong address - Colliers
Wood
DIR By: elderberrytree
Date: March 26, 2025, 12:35 pm
---------------------------------------------------------
Ah ok! Will email instead! Thank you very much for the
clarification.
#Post#: 65288--------------------------------------------------
Re: DCB Legal letter after PCN sent to wrong address - Colliers
Wood
DIR By: elderberrytree
Date: April 1, 2025, 4:24 pm
---------------------------------------------------------
Hello, apologies for taking so long to do the necessary things.
Have now emailed both the DPOs of the two companies - ECP and
DCB Legal with the DRN.
Have also sent the letter to Euro Car Parks - they appeared to
have no email to send the letter to, so I sent it by post with
proof of postage and also used the contact us form via the
website, just to double up.
Attached is the reply from DCB Legal - surely this is nonsense?
Or do I need to provide proof of the change of address?
The delay in doing all these things was due to children that had
a virus that made them look like they were in The Exorcist.
Thank you again for all your help
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HTML https://postimg.cc/mzCSB4Pn
Many thanks
#Post#: 65330--------------------------------------------------
Re: DCB Legal letter after PCN sent to wrong address - Colliers
Wood
DIR By: b789
Date: April 2, 2025, 3:54 am
---------------------------------------------------------
Do you have your V5C with your current address on it? If not,
then send them a copy of a utility bill or anything that has
your current name and address on it. You can redact sensitive
information such as patent or bill amounts.
You were expected to send some form of proof of address Just
don't send any photo ID such as your drivers licence unless you
redact everything on it except your name and address. Do not
give them your DoB which is included in your driver number.
#Post#: 65336--------------------------------------------------
Re: DCB Legal letter after PCN sent to wrong address - Colliers
Wood
DIR By: DWMB2
Date: April 2, 2025, 4:10 am
---------------------------------------------------------
--- Quote from: elderberrytree link ---
>
> Attached is the reply from DCB Legal - surely this is
nonsense?
>
--- End Quote ---
With data requests, they need to undertake reasonable diligence
to ensure that you are actually the data subject, and that any
rectification requests are accurate.
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