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#Post#: 63389--------------------------------------------------
EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
By: thierry24 Date: March 20, 2025, 7:36 am
---------------------------------------------------------
Hello guys,
Whilst charging a hire car in a MFG petrol station in
Cricklwood, London, I've received a final notice from euro car
parks for an overstay even though the petrol station staff say
it is just a formality and nothing to worry about and you can
charge at ease, just a deterrent for people who leave their cars
for hours on end after charge completion.
Please let me know next steps, I had hired this vehicle for
around 4/5 months and also have not resided at the address on
the notice for around a year.
Thanks all
[attachment deleted by admin]
#Post#: 63437--------------------------------------------------
Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
By: b789 Date: March 20, 2025, 9:15 am
---------------------------------------------------------
Is the notice you receive addressed to you in your name or is it
a copy of a reminder received by the Hire company? A reminder is
useless to us for providing advice. We need to see the original
Notice to Keeper (NtK) or the subsequent Notice to Hirer (NtH)
if the Hire company have correctly transferred liability to you
as the Hirer.
Normally, a Parking Charge Notice (PCN) issued to a leased/hired
vehicle is a "Golden Ticket" because, as long as the drivers
identity is not revealed, they cannot hold the Hirer liable as
in 99.999% of cases involving hired/leased vehicles, the parking
operator will not fully comply with all the requirements of PoFA
to enable them to hold the Hirer liable.
So, before we continue, in whose name is that reminder notice?
Did you receive anything at all before that notice? If so, show
us but redact any persona details and the PCN number. Leave all
dates and times visible.
No one who is here receiving advice and following it pays a
penny to ECP.
#Post#: 63445--------------------------------------------------
Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
By: thierry24 Date: March 20, 2025, 9:36 am
---------------------------------------------------------
[quote author=b789 link=topic=5616.msg63437#msg63437
date=1742480103]
Is the notice you receive addressed to you in your name or is it
a copy of a reminder received by the Hire company? A reminder is
useless to us for providing advice. We need to see the original
Notice to Keeper (NtK) or the subsequent Notice to Hirer (NtH)
if the Hire company have correctly transferred liability to you
as the Hirer.
Normally, a Parking Charge Notice (PCN) issued to a leased/hired
vehicle is a "Golden Ticket" because, as long as the drivers
identity is not revealed, they cannot hold the Hirer liable as
in 99.999% of cases involving hired/leased vehicles, the parking
operator will not fully comply with all the requirements of PoFA
to enable them to hold the Hirer liable.
So, before we continue, in whose name is that reminder notice?
Did you receive anything at all before that notice? If so, show
us but redact any persona details and the PCN number. Leave all
dates and times visible.
No one who is here receiving advice and following it pays a
penny to ECP.
[/quote]
Hi there,
This letter is addressed to myself directly from ECP.
I haven't been in receipt of any other letter from ECP or the
rental company
#Post#: 63457--------------------------------------------------
Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
By: b789 Date: March 20, 2025, 10:12 am
---------------------------------------------------------
So, the rental company transferred liability from themselves to
you, the Hirer. Once they have done that, they are no longer
liable and are out of the picture.
However, ECP is then obliged to send you a Notice to Hirer
(NtH). What you have show us is not an NtH but a reminder letter
which does not conform to the requirements of PoFA.
I suggest you now send a formal complaint to ECP with the
following:
[quote]Euro Car Parks Limited
30 Dorset Square
London
NW1 6QJ
Sent as attachment to ECP contact webpage
Subject: Formal Complaint – No Notice to Hirer (NtH) Received
Dear Sir/Madam,
I am writing to formally complain (not appeal) about the Parking
Charge Notice (PCN) referenced below, which I received as a
Final Notification Letter dated 18/02/2025. This is the first
correspondence I have received regarding this alleged
contravention.
PCN Number: [Insert PCN Number]
Vehicle Registration: [Insert Registration]
Date of Alleged Contravention: 25/11/2024
Location: MFG - Cricklewood
Since this letter is addressed to me as the Hirer, the hire
company must have transferred liability. However, under Schedule
4 of the Protection of Freedoms Act 2012 (PoFA), Euro Car Parks
was required to issue me with a Notice to Hirer (NtH) within 21
days of receiving my details from the hire company.
To date, I have not received any such Notice to Hirer (NtH).
Therefore, I require you to:
[indent]1. Confirm whether a Notice to Hirer (NtH) was ever
issued and, if so, provide a copy of it.
2. Provide proof of sending that complies with the
Interpretation Act 1978, specifically evidence of proper service
of the NtH.
3. Explain why I was not given an opportunity to appeal the PCN
or provided with an opportunity to make a secondary appeal to
POPLA.[/indent]
If you cannot provide proof of sending a valid Notice to Hirer,
then no liability has been established under PoFA, and I cannot
be held responsible for this charge.
I expect a response within 14 days, failing which I will
escalate this matter to the British Parking Association (BPA)
and the DVLA for investigation and further action.
Yours faithfully,
[Hirer's Full Name]
[Hirer's Contact Information][/quote]
Use their contact page here:
HTML https://www.eurocarparks.com/enquiry/
where you can attach the
letter as a PDF file and upload it.
#Post#: 63612--------------------------------------------------
Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
By: thierry24 Date: March 21, 2025, 9:21 am
---------------------------------------------------------
[quote author=b789 link=topic=5616.msg63457#msg63457
date=1742483578]
So, the rental company transferred liability from themselves to
you, the Hirer. Once they have done that, they are no longer
liable and are out of the picture.
However, ECP is then obliged to send you a Notice to Hirer
(NtH). What you have show us is not an NtH but a reminder letter
which does not conform to the requirements of PoFA.
I suggest you now send a formal complaint to ECP with the
following:
[quote]Euro Car Parks Limited
30 Dorset Square
London
NW1 6QJ
Sent as attachment to ECP contact webpage
Subject: Formal Complaint – No Notice to Hirer (NtH) Received
Dear Sir/Madam,
I am writing to formally complain (not appeal) about the Parking
Charge Notice (PCN) referenced below, which I received as a
Final Notification Letter dated 18/02/2025. This is the first
correspondence I have received regarding this alleged
contravention.
PCN Number: [Insert PCN Number]
Vehicle Registration: [Insert Registration]
Date of Alleged Contravention: 25/11/2024
Location: MFG - Cricklewood
Since this letter is addressed to me as the Hirer, the hire
company must have transferred liability. However, under Schedule
4 of the Protection of Freedoms Act 2012 (PoFA), Euro Car Parks
was required to issue me with a Notice to Hirer (NtH) within 21
days of receiving my details from the hire company.
To date, I have not received any such Notice to Hirer (NtH).
Therefore, I require you to:
[indent]1. Confirm whether a Notice to Hirer (NtH) was ever
issued and, if so, provide a copy of it.
2. Provide proof of sending that complies with the
Interpretation Act 1978, specifically evidence of proper service
of the NtH.
3. Explain why I was not given an opportunity to appeal the PCN
or provided with an opportunity to make a secondary appeal to
POPLA.[/indent]
If you cannot provide proof of sending a valid Notice to Hirer,
then no liability has been established under PoFA, and I cannot
be held responsible for this charge.
I expect a response within 14 days, failing which I will
escalate this matter to the British Parking Association (BPA)
and the DVLA for investigation and further action.
Yours faithfully,
[Hirer's Full Name]
[Hirer's Contact Information][/quote]
Use their contact page here:
HTML https://www.eurocarparks.com/enquiry/
where you can attach the
letter as a PDF file and upload it.
[/quote]
Thank you, actioned! keep you posted
#Post#: 66245--------------------------------------------------
Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
By: thierry24 Date: April 9, 2025, 5:02 am
---------------------------------------------------------
I haven now received the following from Euro Car Parks
"Dear customer,
Further to your email received 21.03.25, a further investigation
has been completed and I can now confirm the following:
- PCN / VRM -
- Vehicle Entry - 25/11/2024 – 20:29
- Vehicle Exit - 25/11/2024 – 22:31
- PCN Contravention – Your vehicle has overstayed
the maximum time period allowed
The PCN was issued on the 25/11/2024 at MFG - Cricklewood
Notice to hirer was forwarded on 12/01/2025– copy attached
Signage on site is quite clear in its intent and clearly sets
out the rules and regulations of The Site and the tariffs (if
applicable). By entering The Site, parking and leaving the
vehicle the driver has accepted the “contract” and therefore if
the driver fails to comply with the terms and conditions as
stipulated on the signage a parking charge notice will be
correctly issued.
Please be advised that the hirer company notified ECP to change
the liability and ECP duly reissued notice on 11/01/2025- copy
attached
As no payment or appeal received, the Final Notification Letter
was forwarded on 18/02/2025- copy attached.
Euro Car Parks accepts no responsibility for individuals failing
to receive their letters.
Please note that we are unable to accept your correspondence as
this parking charge notice has now been passed to a debt
collection agency.
Please contact Debt Recovery directly with regards to payment on
0208 234 6775.
Euro Car Parks are unable to assist any further, please ensure
all/any communication must now be complete direct with Debt
Recovery Plus.
Regards,
Customer Services"
Please advise on next steps?
#Post#: 66254--------------------------------------------------
Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
By: jfollows Date: April 9, 2025, 5:41 am
---------------------------------------------------------
It looks like you’re in the usual process now.
Not being able to appeal isn’t huge because your appeal would
have been rejected anyway. But you could still write to ECP for
the record to state that you won’t be paying because, as hirer,
their notice to hirer fails the requirements of PoFA 2012 to
transfer liability from the driver to you.
Ignore DCBL/Debt Recovery Plus completely.
DCB Legal or someone may then issue a Letter of Claim, come back
here when they do, but essentially you can reiterate that you’re
not going to pay. You would win in court if it came to that. All
their nonsense in the meantime is designed to make you give up
or be frightened into paying.
ECP didn’t used to go to court anyway, so you may just have to
put up with bluster until they give up.
#Post#: 66274--------------------------------------------------
Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
By: b789 Date: April 9, 2025, 6:44 am
---------------------------------------------------------
Send the following formal complaint to the BPA:
[quote]Dear Sir/Madam,
I am writing to raise a formal complaint regarding Euro Car
Parks Ltd (ECP) and their handling of a Parking Charge Notice
issued against me as the Hirer of a vehicle. The PCN number is
[insert number], and the date of the alleged contravention is
25/11/2024 at MFG Cricklewood.
ECP claims to have issued a Notice to Hirer (NtH) on 12/01/2025,
but I never received this. The only correspondence I received
was a Final Notification Letter dated 18/02/2025, by which time
I had been denied the opportunity to appeal or escalate to
POPLA.
I submitted a formal complaint directly to ECP on 21/03/2025,
asking for proof of service in line with the Interpretation Act
1978. ECP has refused to assist further and instead directed me
to a debt recovery agency. This is contrary to the requirements
of the BPA Code of Practice, which obliges members to:
[indent]• Provide a reasonable opportunity to appeal;
• Investigate and respond to complaints, even if the charge has
been escalated;
• Ensure compliance with PoFA 2012, including service of a valid
NtH within the required timescales.[/indent]
I therefore request that the BPA investigate Euro Car Parks for:
[indent]• Failing to serve the NtH in accordance with Schedule 4
of PoFA 2012;
• Denying me the right to appeal or escalate to POPLA;
• Attempting to enforce liability without establishing
keeper/hirer responsibility;
• Refusing to handle a formal complaint.[/indent]
I attach the correspondence for your review and request that you
take appropriate enforcement action.
Yours faithfully,
[Your Full Name]
[Your Address][/quote]
#Post#: 66473--------------------------------------------------
Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
By: thierry24 Date: April 10, 2025, 10:02 am
---------------------------------------------------------
[quote author=jfollows link=topic=5616.msg66254#msg66254
date=1744195296]
It looks like you’re in the usual process now.
Not being able to appeal isn’t huge because your appeal would
have been rejected anyway. But you could still write to ECP for
the record to state that you won’t be paying because, as hirer,
their notice to hirer fails the requirements of PoFA 2012 to
transfer liability from the driver to you.
Ignore DCBL/Debt Recovery Plus completely.
DCB Legal or someone may then issue a Letter of Claim, come back
here when they do, but essentially you can reiterate that you’re
not going to pay. You would win in court if it came to that. All
their nonsense in the meantime is designed to make you give up
or be frightened into paying.
ECP didn’t used to go to court anyway, so you may just have to
put up with bluster until they give up.
[/quote]
Thank you for your advice!
#Post#: 66474--------------------------------------------------
Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
By: thierry24 Date: April 10, 2025, 10:02 am
---------------------------------------------------------
[quote author=b789 link=topic=5616.msg66274#msg66274
date=1744199063]
Send the following formal complaint to the BPA:
[quote]Dear Sir/Madam,
I am writing to raise a formal complaint regarding Euro Car
Parks Ltd (ECP) and their handling of a Parking Charge Notice
issued against me as the Hirer of a vehicle. The PCN number is
[insert number], and the date of the alleged contravention is
25/11/2024 at MFG Cricklewood.
ECP claims to have issued a Notice to Hirer (NtH) on 12/01/2025,
but I never received this. The only correspondence I received
was a Final Notification Letter dated 18/02/2025, by which time
I had been denied the opportunity to appeal or escalate to
POPLA.
I submitted a formal complaint directly to ECP on 21/03/2025,
asking for proof of service in line with the Interpretation Act
1978. ECP has refused to assist further and instead directed me
to a debt recovery agency. This is contrary to the requirements
of the BPA Code of Practice, which obliges members to:
[indent]• Provide a reasonable opportunity to appeal;
• Investigate and respond to complaints, even if the charge has
been escalated;
• Ensure compliance with PoFA 2012, including service of a valid
NtH within the required timescales.[/indent]
I therefore request that the BPA investigate Euro Car Parks for:
[indent]• Failing to serve the NtH in accordance with Schedule 4
of PoFA 2012;
• Denying me the right to appeal or escalate to POPLA;
• Attempting to enforce liability without establishing
keeper/hirer responsibility;
• Refusing to handle a formal complaint.[/indent]
I attach the correspondence for your review and request that you
take appropriate enforcement action.
Yours faithfully,
[Your Full Name]
[Your Address][/quote]
[/quote]
Much appreciated, actioned!
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