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#Post#: 63615--------------------------------------------------
Re: DEBT RECOVERY PLUS - OVERSTAY MCDONALDS COLINDALE - RENTAL
CAR
DIR By: DWMB2
Date: March 21, 2025, 9:29 am
---------------------------------------------------------
Did you send it to the Data Protection Officer?
#Post#: 63651--------------------------------------------------
Re: DEBT RECOVERY PLUS - OVERSTAY MCDONALDS COLINDALE - RENTAL
CAR
DIR By: b789
Date: March 21, 2025, 12:11 pm
---------------------------------------------------------
Your DRN should have been emailed to dpo@metparking.com
They cannot just shrug you off and tell you to chase a third
party that they, as the data controller, they are obliged, in
law, to update their records.
If you didn't send your DRN to the email address above, I
suggest you do so now, CC in yourself, and be prepared to follow
up with a formal complaint to the ICO and the BPA and the DVLA.
#Post#: 63659--------------------------------------------------
Re: DEBT RECOVERY PLUS - OVERSTAY MCDONALDS COLINDALE - RENTAL
CAR
DIR By: thierry24
Date: March 21, 2025, 12:44 pm
---------------------------------------------------------
--- Quote from: DWMB2 link ---
>
> Did you send it to the Data Protection Officer?
>
--- End Quote ---
Yes correct
#Post#: 63661--------------------------------------------------
Re: DEBT RECOVERY PLUS - OVERSTAY MCDONALDS COLINDALE - RENTAL
CAR
DIR By: thierry24
Date: March 21, 2025, 12:45 pm
---------------------------------------------------------
--- Quote from: b789 link ---
>
> Your DRN should have been emailed to dpo@metparking.com
>
> They cannot just shrug you off and tell you to chase a third
party that they, as the data controller, they are obliged, in
law, to update their records.
>
> If you didn't send your DRN to the email address above, I
suggest you do so now, CC in yourself, and be prepared to follow
up with a formal complaint to the ICO and the BPA and the DVLA.
>
--- End Quote ---
Correct, I emailed the email you have mentioned
The response I sent above then came from their
customer.services@metparking.com email address interestingly?
Thoughts on what to do next? I haven't responded to them
#Post#: 63666--------------------------------------------------
Re: DEBT RECOVERY PLUS - OVERSTAY MCDONALDS COLINDALE - RENTAL
CAR
DIR By: b789
Date: March 21, 2025, 1:06 pm
---------------------------------------------------------
Use this form another thread with the same issue:
1. Duty to Update Personal Data (Article 5(1)(d))
Under UK GDPR Article 5(1)(d), data must be accurate and, where
necessary, kept up to date. You have now informed them of a new
address for service, and they are obliged to update their
records accordingly. Their obligation to retain a historical
address for audit or evidential purposes (e.g. why the PCN was
sent there) does not override your right to have your current
address used for ongoing or future correspondence.
2. Right to Rectification (Article 16)
Article 16 gives you the right to have inaccurate personal data
rectified and, where applicable, to have incomplete data
completed. Their refusal to update your address on the basis
that they used the V5C address at the time of the event is
irrelevant to ongoing or future processing. They are now
processing the data for debt recovery, and must use your
up-to-date address.
3. Erasure of Old Address (Article 17)
You requested erasure of the old address, which can be justified
under Article 17(1)(c) where the data is no longer necessary for
the purpose for which it was collected. If they argue it is
still necessary (e.g. for evidential purposes), they must retain
it securely but must not use it for service or further
correspondence. That would be a misuse of out-of-date personal
data.
4. Legitimate Interests (Article 6(1)(f))
While they may rely on legitimate interests for processing, this
does not negate your rights under Articles 16 and 17, nor does
it excuse them from complying with your rectification request.
5. Misuse of Address for Service
Continuing to send letters or legal proceedings to the outdated
address, despite being notified of the current one, would
constitute unreasonable behaviour under the Civil Procedure
Rules and also has Data Protection implications.
Respond to that letter/email you received with the following:
--- Quote ---
> Subject: Data Rectification Under UK GDPR – Notice of Formal
Non-Compliance
>
> Dear Data Compliance Team,
>
> I write further to your response regarding my data
rectification request, and I must express serious concern at
your apparent failure to understand your legal obligations under
the UK General Data Protection Regulation (UK GDPR). Your
refusal to update your records with my current address, or to
mark my previous address as obsolete, is both legally and
procedurally unacceptable.
>
> Let me be clear: you have now been formally notified of my
current address for service. Continuing to process my personal
data using an outdated address – including passing it to third
parties – is a breach of your obligation under Article 5(1)(d)
and Article 16 of the UK GDPR, which require personal data to be
accurate, kept up to date, and rectified without delay.
Continued use of an outdated address, despite formal notice, may
constitute a misuse of my personal data and could be deemed
unreasonable behaviour under the Civil Procedure Rules in the
event of any legal proceedings.
>
> Your reference to Article 6(1)(b) and (f) is entirely
misplaced. The lawful basis for processing personal data does
not exempt you from compliance with the data subject’s right to
rectification or erasure where applicable. The fact that you
obtained my previous address via the DVLA does not give you a
perpetual right to rely on it once you have been notified it is
no longer valid for service.
>
> Your refusal to erase or mark the old address as obsolete also
breaches Article 17(1)(c), as that data is no longer necessary
for the purposes for which it was originally collected. While
you may retain the historic address internally for evidential
purposes, it must not be used for further correspondence or
shared with third parties.
>
> If this letter is received by someone who still cannot grasp
your obligations under data protection law, I insist it be
immediately passed to someone within your organisation who has
the required competence and authority to respond appropriately.
This is not a matter of discretion or internal policy – it is a
matter of statutory compliance.
>
> I also take this opportunity to make my position regarding DRP
or any other so-called ‘debt recovery’ agent entirely clear. I
will not be engaging with them under any circumstances. I am
well aware that they are not a party to any alleged contract,
have no lawful authority in this matter, and serve merely as
data processors acting under your instruction. As the data
controller, you remain uniquely and solely responsible for the
processing of my personal data, including any transmission to
third parties.
>
> Accordingly, you are now formally required to:
>
> [indent]1. Update your records with my current address for
service and confirm in writing that this will be used for all
future correspondence, including communications issued by your
agents or legal representatives.
>
> 2. Confirm that the previous address has been erased or
permanently marked as obsolete, and that it will not be used
again for any form of contact or processing.
>
> 3. Acknowledge your full accountability as data controller for
all data sharing to date and confirm that my current address has
been provided to any third parties who were previously given the
outdated information.[/indent]
>
> If you fail to act on this request within 14 days, I will
escalate the matter to the Information Commissioner’s Office
(ICO). I also reserve the right to pursue all available legal
remedies, including seeking damages or costs where misuse of
data or procedural abuse occurs.
>
> Yours sincerely,
>
> [Your Full Name]
--- End Quote ---
#Post#: 63668--------------------------------------------------
Re: DEBT RECOVERY PLUS - OVERSTAY MCDONALDS COLINDALE - RENTAL
CAR
DIR By: thierry24
Date: March 21, 2025, 1:17 pm
---------------------------------------------------------
--- Quote from: b789 link ---
>
> Use this form another thread with the same issue:
>
> 1. Duty to Update Personal Data (Article 5(1)(d))
>
> Under UK GDPR Article 5(1)(d), data must be accurate and,
where necessary, kept up to date. You have now informed them of
a new address for service, and they are obliged to update their
records accordingly. Their obligation to retain a historical
address for audit or evidential purposes (e.g. why the PCN was
sent there) does not override your right to have your current
address used for ongoing or future correspondence.
>
> 2. Right to Rectification (Article 16)
>
> Article 16 gives you the right to have inaccurate personal
data rectified and, where applicable, to have incomplete data
completed. Their refusal to update your address on the basis
that they used the V5C address at the time of the event is
irrelevant to ongoing or future processing. They are now
processing the data for debt recovery, and must use your
up-to-date address.
>
> 3. Erasure of Old Address (Article 17)
>
> You requested erasure of the old address, which can be
justified under Article 17(1)(c) where the data is no longer
necessary for the purpose for which it was collected. If they
argue it is still necessary (e.g. for evidential purposes), they
must retain it securely but must not use it for service or
further correspondence. That would be a misuse of out-of-date
personal data.
>
> 4. Legitimate Interests (Article 6(1)(f))
>
> While they may rely on legitimate interests for processing,
this does not negate your rights under Articles 16 and 17, nor
does it excuse them from complying with your rectification
request.
>
> 5. Misuse of Address for Service
>
> Continuing to send letters or legal proceedings to the
outdated address, despite being notified of the current one,
would constitute unreasonable behaviour under the Civil
Procedure Rules and also has Data Protection implications.
>
> Respond to that letter/email you received with the following:
>
> [quote]Subject: Data Rectification Under UK GDPR – Notice of
Formal Non-Compliance
>
> Dear Data Compliance Team,
>
> I write further to your response regarding my data
rectification request, and I must express serious concern at
your apparent failure to understand your legal obligations under
the UK General Data Protection Regulation (UK GDPR). Your
refusal to update your records with my current address, or to
mark my previous address as obsolete, is both legally and
procedurally unacceptable.
>
> Let me be clear: you have now been formally notified of my
current address for service. Continuing to process my personal
data using an outdated address – including passing it to third
parties – is a breach of your obligation under Article 5(1)(d)
and Article 16 of the UK GDPR, which require personal data to be
accurate, kept up to date, and rectified without delay.
Continued use of an outdated address, despite formal notice, may
constitute a misuse of my personal data and could be deemed
unreasonable behaviour under the Civil Procedure Rules in the
event of any legal proceedings.
>
> Your reference to Article 6(1)(b) and (f) is entirely
misplaced. The lawful basis for processing personal data does
not exempt you from compliance with the data subject’s right to
rectification or erasure where applicable. The fact that you
obtained my previous address via the DVLA does not give you a
perpetual right to rely on it once you have been notified it is
no longer valid for service.
>
> Your refusal to erase or mark the old address as obsolete also
breaches Article 17(1)(c), as that data is no longer necessary
for the purposes for which it was originally collected. While
you may retain the historic address internally for evidential
purposes, it must not be used for further correspondence or
shared with third parties.
>
> If this letter is received by someone who still cannot grasp
your obligations under data protection law, I insist it be
immediately passed to someone within your organisation who has
the required competence and authority to respond appropriately.
This is not a matter of discretion or internal policy – it is a
matter of statutory compliance.
>
> I also take this opportunity to make my position regarding DRP
or any other so-called ‘debt recovery’ agent entirely clear. I
will not be engaging with them under any circumstances. I am
well aware that they are not a party to any alleged contract,
have no lawful authority in this matter, and serve merely as
data processors acting under your instruction. As the data
controller, you remain uniquely and solely responsible for the
processing of my personal data, including any transmission to
third parties.
>
> Accordingly, you are now formally required to:
>
> [indent]1. Update your records with my current address for
service and confirm in writing that this will be used for all
future correspondence, including communications issued by your
agents or legal representatives.
>
> 2. Confirm that the previous address has been erased or
permanently marked as obsolete, and that it will not be used
again for any form of contact or processing.
>
> 3. Acknowledge your full accountability as data controller for
all data sharing to date and confirm that my current address has
been provided to any third parties who were previously given the
outdated information.[/indent]
>
> If you fail to act on this request within 14 days, I will
escalate the matter to the Information Commissioner’s Office
(ICO). I also reserve the right to pursue all available legal
remedies, including seeking damages or costs where misuse of
data or procedural abuse occurs.
>
> Yours sincerely,
>
> [Your Full Name]
--- End Quote ---
[/quote]
Thank you, much appreciated
#Post#: 63672--------------------------------------------------
Re: DEBT RECOVERY PLUS - OVERSTAY MCDONALDS COLINDALE - RENTAL
CAR
DIR By: H C Andersen
Date: March 21, 2025, 2:50 pm
---------------------------------------------------------
Which as far as the central issue is concerned will ensure that
future letters etc. will come to you, like a Letter of Claim and
claim form.
But what does this mean?
The rental period began around 3rd August for a month or so
My driver's licence has my new address on it (Where I reside B)
However, I have not live at the property in which the letter has
been addressed to for the last 18 months.
When you hire a vehicle you provide your licence which would
have your address and this would be the hire company's
correspondence address.
But yours wasn't.
What's the backstory here?
At present, your game plan is to ignore everything until a
Letter of Claim and claim form and hope to win the day on the
grounds that the keeper's liability cannot be passed to you
because the hire company and creditor did not comply with PoFA
requirements. It's common, but not a given.
#Post#: 63907--------------------------------------------------
Re: DEBT RECOVERY PLUS - OVERSTAY MCDONALDS COLINDALE - RENTAL
CAR
DIR By: thierry24
Date: March 24, 2025, 3:54 am
---------------------------------------------------------
--- Quote from: H C Andersen link ---
>
> Which as far as the central issue is concerned will ensure
that future letters etc. will come to you, like a Letter of
Claim and claim form.
>
> But what does this mean?
>
> The rental period began around 3rd August for a month or so
>
> My driver's licence has my new address on it (Where I reside
B)
>
> However, I have not live at the property in which the letter
has been addressed to for the last 18 months.
>
> When you hire a vehicle you provide your licence which would
have your address and this would be the hire company's
correspondence address.
>
> But yours wasn't.
>
> What's the backstory here?
>
> At present, your game plan is to ignore everything until a
Letter of Claim and claim form and hope to win the day on the
grounds that the keeper's liability cannot be passed to you
because the hire company and creditor did not comply with PoFA
requirements. It's common, but not a given.
>
--- End Quote ---
Long story short, my fiance was with child, I moved in with
their family, but was in between her family home and mine during
this period before we bought a property in november basically.
#Post#: 63938--------------------------------------------------
Re: DEBT RECOVERY PLUS - OVERSTAY MCDONALDS COLINDALE - RENTAL
CAR
DIR By: b789
Date: March 24, 2025, 8:03 am
---------------------------------------------------------
Stop dilly dallying and make sure that you send the response as
advised. You can argue the legal minutiae ad nauseam once you
know that they have updated their records with your current
address for service.
#Post#: 64039--------------------------------------------------
Re: DEBT RECOVERY PLUS - OVERSTAY MCDONALDS COLINDALE - RENTAL
CAR
DIR By: thierry24
Date: March 25, 2025, 6:46 am
---------------------------------------------------------
--- Quote from: b789 link ---
>
> Stop dilly dallying and make sure that you send the response
as advised. You can argue the legal minutiae ad nauseam once you
know that they have updated their records with your current
address for service.
>
--- End Quote ---
Thanks, I had sent the response.
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