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#Post#: 5470--------------------------------------------------
Family stuck in a faulty lift for over an hour
By: Riz101 Date: September 19, 2023, 9:28 am
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Hi,
My family (3 adults and 2 children) were stuck in a lift of a
museum for more than an hour, where we visited as a birthday
treat for my daughter.
This included baby who just turned 1 year and high blood
pressure patient (mother in law).
The museum staff took it pretty light in the beginning and were
saying we have asked the engineer to come out we can't say how
long it will take, could be an hour or more and they were happy
to just wait.
My family was complaining that it is a small lift and feeling
suffocating so I called the emergency service 999 who came out
and eventually had to cut the steel door open. This resulted in
dust being built up initially while cutting the door and people
inside along with the baby started coughing and crying, cutting
was stopped then and the glass panel was removed to pass on some
masks and ear muffs to people inside.
Finally they were out after the agony of more than an hour,
mother in law's blood pressure had already shot up and was not
feeling well at all, overall it was a very traumatic experience
for my family.
After the engineer arrived around 2.5 hours later, he said why
didn't you used a key to open which the museum staff confirmed
that they had but didn't know where to insert it (it was a metal
key similar to the one used for meter cabinets or loft doors)
Do you see a case here? may be lack of lift maintenance, lack of
staff training on using the key to open the door as the lift had
almost arrived but the door wouldn't open and lift was not
moving to come up the final half a meter.
The lift company contact number was not picking up the call
either after first conversation that engineer will be on the
way, if they had a person who could've guided the fire staff
then most probably there wouldn't have been a need for all that
loud banging and hazardous cutting that took place.
The museum has refunded the tickets for the day.
Any suggestions are helpful, thanks
#Post#: 5475--------------------------------------------------
Re: Family stuck in a faulty lift for over an hour
By: 666 Date: September 19, 2023, 9:56 am
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Do you have any actual quantifiable loss to claim?
#Post#: 5848--------------------------------------------------
Re: Family stuck in a faulty lift for over an hour
By: ivanleo Date: September 22, 2023, 7:00 pm
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Sounds like something best dealt with via a formal written
complaint in the first instance.
#Post#: 6988--------------------------------------------------
Re: Family stuck in a faulty lift for over an hour
By: guest46 Date: October 7, 2023, 11:55 pm
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A case for?...........
#Post#: 7009--------------------------------------------------
Re: Family stuck in a faulty lift for over an hour
By: sparx Date: October 8, 2023, 10:13 am
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[quote]the lift had almost arrived but the door wouldn't open
and lift was not moving to come up the final half a meter.
[/quote]
Had they used the key, and opened the doors, then the lift
decided it wanted to move again as you were getting out of it?
The staff would also have needed to know how to isolate the
power to the lift to prevent unintended movement, movement that
could have resulted in catastrophic injury had you been part
in/out of the lift.
The safest place to be when a lift fails is inside the lift car
itself. Even if it decides to move by itself, you're safely
inside. There will always be enough air exchange (even if it
gets a bit warm and stuffy feeling).
#Post#: 7292--------------------------------------------------
Re: Family stuck in a faulty lift for over an hour
By: mickR Date: October 12, 2023, 3:10 pm
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[quote author=M60NJP link=topic=557.msg6988#msg6988
date=1696740915]
A case for?...........
[/quote]
damages, pain and suffering. ??
#Post#: 7300--------------------------------------------------
Re: Family stuck in a faulty lift for over an hour
By: Southpaw82 Date: October 12, 2023, 4:11 pm
---------------------------------------------------------
[quote author=mickR link=topic=557.msg7292#msg7292
date=1697141456]
[quote author=M60NJP link=topic=557.msg6988#msg6988
date=1696740915]
A case for?...........
[/quote]
damages, pain and suffering. ??
[/quote]
What injury has been suffered that would give rise to a claim
for damages?
#Post#: 7302--------------------------------------------------
Re: Family stuck in a faulty lift for over an hour
By: mickR Date: October 12, 2023, 4:14 pm
---------------------------------------------------------
[quote author=Southpaw82 link=topic=557.msg7300#msg7300
date=1697145088]
[quote author=mickR link=topic=557.msg7292#msg7292
date=1697141456]
[quote author=M60NJP link=topic=557.msg6988#msg6988
date=1696740915]
A case for?...........
[/quote]
damages, pain and suffering. ??
[/quote]
What injury has been suffered that would give rise to a claim
for damages?
[/quote]
mental suffering and stress. as I understand it no physical nor
financial injury need occur.
emotional distress
#Post#: 7304--------------------------------------------------
Re: Family stuck in a faulty lift for over an hour
By: Southpaw82 Date: October 12, 2023, 4:47 pm
---------------------------------------------------------
[quote author=mickR link=topic=557.msg7302#msg7302
date=1697145296]
[quote author=Southpaw82 link=topic=557.msg7300#msg7300
date=1697145088]
[quote author=mickR link=topic=557.msg7292#msg7292
date=1697141456]
[quote author=M60NJP link=topic=557.msg6988#msg6988
date=1696740915]
A case for?...........
[/quote]
damages, pain and suffering. ??
[/quote]
What injury has been suffered that would give rise to a claim
for damages?
[/quote]
mental suffering and stress. as I understand it no physical nor
financial injury need occur.
emotional distress
[/quote]
Has to be a recognised psychiatric injury. Whilst not
impossible, I would be surprised if someone got PTSD (for
example) by being stuck in a lift for a bit.
#Post#: 7305--------------------------------------------------
Re: Family stuck in a faulty lift for over an hour
By: mickR Date: October 12, 2023, 4:55 pm
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I was focusing on the suffering due to the rescue attempt (which
sounds poorly thought out to me) which would have been
traumatic, confined space noise dust not to mention
claustrophobia.
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