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#Post#: 67379--------------------------------------------------
Re: Sip carpark ticket for no ticket displayed on ticket less
carpark
DIR By: Mrcoreyd
Date: April 16, 2025, 9:15 am
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A month later and just got this In the post
[attachment deleted by admin]
#Post#: 67380--------------------------------------------------
Re: Sip carpark ticket for no ticket displayed on ticket less
carpark
DIR By: Mrcoreyd
Date: April 16, 2025, 9:16 am
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Back
[attachment deleted by admin]
#Post#: 67394--------------------------------------------------
Re: Sip carpark ticket for no ticket displayed on ticket less
carpark
DIR By: b789
Date: April 16, 2025, 10:13 am
---------------------------------------------------------
Did they ever respond to the formal complaint? Make a complaint
to the DVLA.
Here’s how to make a DVLA complaint:
[indent]• Go to:
HTML https://contact.dvla.gov.uk/complaints
• Select: “Making a complaint or compliment about the Vehicles
service you have received”
• Enter your personal details, contact details, and vehicle
details
• Use the text box to summarise your complaint or insert a
covering note
• You will then be able to upload a file (up to 19.5 MB) — this
can be your full complaint or supporting evidence
That’s it.[/indent]
The DVLA is required to record, investigate and respond to every
complaint about a private parking company. If everyone who
encounters a breach took the time to submit a complaint, we
might finally see the DVLA take meaningful action—whether that
means curtailing or removing KADOE access altogether.
For the text part of the complaint the webform could use the
following:
--- Quote ---
> I am submitting a formal complaint against SIP Parking Ltd, an
IPC AOS member with DVLA KADOE access, for breaching the BPA/IPC
Private Parking Single Code of Practice (PPSCoP) after obtaining
my personal data.
>
> While the Operator may have had reasonable cause at the time
of their KADOE request, their subsequent misuse of my
data—through conduct that contravenes the PPSCoP—renders that
use unlawful. The PPSCoP forms an integral part of the DVLA’s
governance framework for data access by private parking firms.
Continued access is conditional on compliance.
>
> The DVLA, as data controller, is obliged under UK GDPR and the
Data Protection Act 2018 to investigate and take enforcement
action when data is misused following release. This complaint is
not about whether the data was obtained lawfully at the outset,
but whether its subsequent use breached the terms under which it
was provided.
>
> I have prepared a supporting statement setting out the nature
of the breach and the Operator’s actions, and I request a full
investigation into this matter. I have attached the supporting
document.
>
> Please acknowledge receipt and confirm the reference number
for this complaint.
--- End Quote ---
Then you could upload the following as a PDF file for the formal
complaint itself:
--- Quote ---
> SUPPORTING STATEMENT
>
> Complaint to DVLA – Breach of KADOE Contract and PPSCoP
>
> Operator name: SIP Parking Ltd
> Date of PCN issue: 07/02/2025
> Vehicle registration: [INSERT VRM]
>
> I am submitting this complaint to report a misuse of my
personal data by [INSERT PPC NAME], who obtained my keeper
details from the DVLA under the KADOE (Keeper At Date Of Event)
contract.
>
> Although the parking company may have had reasonable cause to
request my data initially, the way they have used that data
afterwards amounts to unlawful processing. This is because they
have acted in breach of the BPA/IPC Private Parking Single Code
of Practice (PPSCoP), which is a mandatory requirement for
access to DVLA keeper data. The PPSCoP forms part of the
framework that regulates how parking companies must behave once
they have received keeper data from the DVLA.
>
> The KADOE contract makes clear that keeper data may only be
used to pursue an unpaid parking charge in line with the Code of
Practice. If a parking company fails to comply with the PPSCoP
after receiving DVLA data, their use of that data becomes
unlawful, as they are no longer using it for a permitted
purpose.
>
> In this case, SIP Parking Ltd has breached the PPSCoP in the
following ways:
>
> [indent]• Falsely claimed that a Notice to Driver (NtD) was
affixed to the vehicle, when none was present
> • Imposed a 21-day appeal window instead of the mandatory
28-day minimum (PPSCoP 8.4.1(a))
> • Issued a PCN for “No ticket displayed” despite operating a
ticketless system
> • Failed to investigate potential keying errors or check
payment logs before issuing the NtK (PPSCoP 6.3)
> • Attempted to demand payment within 28 days from the date of
posting, not the date of receipt, in breach of PPSCoP 8.1.2(e)
> • Sent a “Payment Overdue” letter while ignoring a formal
complaint submitted on 15 March 2025
> • Failed to identify the correct Accredited Trade Association
(ATA) in their NtK
> • Misused the DVLA data to pursue an invalid and non-PoFA
compliant charge without lawful basis
>
> These are not minor or technical breaches. They show a clear
disregard for the standards required under the current single
Code. As a result, the operator is no longer entitled to use the
keeper data they obtained from the DVLA, because the purpose for
which it was provided (a fair and lawful pursuit of a charge
under the Code) no longer applies.
>
> The DVLA remains the Data Controller for the data it releases
under KADOE, and is therefore responsible for ensuring that
personal data is not misused by third parties. This includes
taking action against AOS operators who breach the conditions
under which the data was provided. I am therefore asking the
DVLA to investigate this breach and to take appropriate action
under the terms of the KADOE contract.
>
> This may include:
>
> [indent]• Confirming that a breach has occurred
> • Taking enforcement action against the operator
> •Suspending or terminating their KADOE access if
warranted[/indent]
>
> I have attached relevant supporting material with this
statement. Please confirm receipt and provide a reference for
this complaint. I am also happy to provide further information
if required.
>
> Name: [INSERT YOUR NAME]
> Date: [INSERT DATE]
--- End Quote ---
#Post#: 67402--------------------------------------------------
Re: Sip carpark ticket for no ticket displayed on ticket less
carpark
DIR By: Mrcoreyd
Date: April 16, 2025, 10:51 am
---------------------------------------------------------
Radio silence from the complaint I made to them. As soon as I
get home I'll be going through with taking the further action
you have suggested. Thanks again
#Post#: 67407--------------------------------------------------
Re: Sip carpark ticket for no ticket displayed on ticket less
carpark
DIR By: b789
Date: April 16, 2025, 11:24 am
---------------------------------------------------------
I suggest you also raise a formal complaint about SIP with the
IPC, for what's worth. However, keeping a paper trail is always
worthwhile. Send this as an email to dpo@theipc.info and CC in
yourself:
--- Quote ---
> To: dpo@theipc.info
>
> Subject: Urgent: Formal Complaint – SIP Parking Ltd (IPC AOS
Member) and Failure of IPC Complaints Process
>
> Dear Data Protection Officer,
>
> I am writing to submit a formal complaint against your AOS
member, SIP Parking Ltd, and to raise a serious concern
regarding the IPC’s broken complaints infrastructure.
>
> Both the complaints page (
HTML https://theipc.info/complaints)
and
the contact form (
HTML https://theipc.info/contact-us)
return a 404
error, making it impossible for members of the public to submit
complaints or make legitimate contact. This not only obstructs
transparency and accountability, but also raises serious data
protection concerns, given the IPC’s role in overseeing
operators who obtain and use personal data via DVLA KADOE
access.
>
> Please treat the following as a formal complaint regarding SIP
Parking Ltd:
>
> [quote]Subject: Formal Complaint – SIP Parking Ltd (IPC AOS
Member)
>
> Dear IPC Compliance Team,
>
> Re: Formal Complaint – SIP Parking Ltd (PCN Reference: [INSERT
PCN NUMBER])
>
> I am submitting a formal complaint regarding the conduct of
SIP Parking Ltd, a member of your Approved Operator Scheme
(AOS). The company has committed multiple serious breaches of
the BPA/IPC Private Parking Single Code of Practice (PPSCoP) and
continues to misuse personal data obtained via its DVLA KADOE
access.
>
> A detailed complaint was submitted to SIP on [Date], which
they have failed to respond to. Instead, they have issued a
further “Payment Overdue” letter dated 11th April, adding a £15
‘overdue’ fee. This conduct is emblematic of a rogue operator,
and I now expect the IPC to take appropriate enforcement action
in line with its oversight responsibilities.
>
> For the record, I have already submitted a formal complaint to
the DVLA, as the operator’s conduct represents a clear misuse of
data in breach of the KADOE contract. The DVLA remains the Data
Controller for the personal data it supplies to AOS operators
and is now investigating this matter.
>
> SIP Parking Ltd has acted in flagrant violation of multiple
sections of the PPSCoP, including but not limited to:
>
> [indent]• Section 8.4.1(a): Restricting the appeal period to
21 days (not the required minimum of 28).
> • Section 6.3: Failing to carry out basic checks for possible
keying errors before pursuing the charge.
> • Section 8.1.2(e): Demanding payment within 28 days from
posting instead of from receipt of the NtK.
> • Section 11.2: Ignoring a formal complaint/appeal submitted
by the Keeper.
> • PoFA Schedule 4: Issuing a non-compliant NtK and pursuing
the Keeper despite lacking lawful basis to do so.
> • Misleading Reason for Charge: Issuing a PCN for “No ticket
displayed” in a ticketless car park.[/indent]
>
> In addition, SIP Parking’s Notice to Keeper fails to identify
which Accredited Trade Association it belongs to—a further
breach of best practice, especially as the Keeper is then
directed to appeal within 21 days via the IAS, in breach of
PPSCoP rules.
>
> Given the severity of these breaches, I now expect the IPC to
launch a formal investigation into SIP Parking Ltd and confirm
the steps it will take to bring its member into compliance. I
also request that this complaint be added to the operator’s
compliance record.
>
> Furthermore, I must emphasise that if the IPC continues to
ignore clear and repeated misconduct by its members, it will
further erode public confidence in your organisation’s ability
to regulate the private parking sector. As the oversight body
responsible for ensuring member compliance with the Code, the
IPC cannot simply turn a blind eye to behaviour that is
demonstrably unlawful and predatory.
>
> Please acknowledge receipt of this complaint and confirm that
it will be formally investigated. I am happy to provide
supporting documents upon request.
>
> Yours faithfully,
>
> [YOUR FULL NAME]
> Registered Keeper
> [DATE: 16 April 2025]
--- End Quote ---
Please note that I will be reporting the IPC’s failure to
maintain an accessible complaints process to the Information
Commissioner’s Office (ICO) as a matter of concern, and I will
also be contacting my MP to raise questions about the
accountability and transparency of your organisation as a
so-called ‘accredited’ trade body.
I expect confirmation of receipt and an explanation of how this
complaint will be processed.
Yours sincerely,
[YOUR NAME]
[Your address, if required][/quote]
#Post#: 67983--------------------------------------------------
Re: Sip carpark ticket for no ticket displayed on ticket less
carpark
DIR By: Mrcoreyd
Date: April 22, 2025, 3:13 am
---------------------------------------------------------
This is the response I received from the IPC,
Dear Sir or Madam
Please note, messages sent to this email address will not be
responded to.
Appeal: If you are trying to appeal a parking charge that has
been issued to you by a parking operator that is a member of the
International Parking Community (IPC), you must first appeal to
the parking operator. The details of the appeals process will be
detailed on the notice you will have received.
If they reject your appeal they will give you the ability to
appeal to the Independent Appeals Service (IAS). Once you have
been given that ability then you will only have 28 days to lodge
the appeal.
Appeals can be lodged online at www.theias.org You will need
the Parking charge number and the vehicle registration number.
Complaint: If you believe that a member of the IPC has breached
the Sector Code of Practice, you are able to submit a complaint.
You must first submit your complaint to the parking operator,
the details of this process will be detailed on any notice you
will have received and will be documented on their website if
applicable.
Should you remain dissatisfied with their response, you may
escalate your complaint to the IPC via the online portal:
portal.theipc.info/login/complaints
Assistance: If you need to enquire about the process of
appealing a parking charge then you can visit www.theias.org
where you will find helpful information. If your enquiry is more
complicated you will be able to lodge an enquiry by using the
contact us tab, registering your details and sending your
enquiry through the online portal. www.theias.org/contact-us
If you want to know whether you should have the opportunity to
appeal a charge, please check the flowchart at www.theias.org
If you are asking about payments of a parking charge, then we
are unable to assist you with this matter. You will need to
contact the operator who issued the notice.
If you want to know if an operator is a member of the
International Parking Community, please visit
HTML https://portal.theipc.info/aos-members
Finally, if your enquiry relates to The private parking sector
single Code of Practice, this can be found by using the
following link:
irp.cdn-website.com/262226a6/files/uploaded/sector_single_Code_of_Practice.pdf
We hope you found this information useful.
Kind Regards
#Post#: 68031--------------------------------------------------
Re: Sip carpark ticket for no ticket displayed on ticket less
carpark
DIR By: b789
Date: April 22, 2025, 6:23 am
---------------------------------------------------------
Well, we already knew that the IPC is a corrupt and useless ATA
and this boilerplate reply is entirely evasive and does not
address your formal complaint at all. It also contradicts their
own published materials, which claim that complaints about
member conduct can be submitted—yet here, they:
[indent]• Refuse to acknowledge or respond via email, despite
your complaint being valid and properly submitted
• Refer you to a broken online complaints portal
(portal.theipc.info/login/complaints) which, as established,
returns a 404 or fails to function
• Try to deflect you toward the IAS or the operator, despite
your complaint being about systemic breaches of the Code by an
AOS member, not an appeal[/indent]
This just reinforces the position that the IPC is failing to
meet its obligations as a regulatory body, and their conduct now
forms a separate ground for referral to both the:
[indent]• Information Commissioner’s Office (ICO) — for
obstructing the process of reporting unlawful data use
• Your MP — to raise parliamentary concern over the lack of
regulatory oversight in the private parking sector[/indent]
However, I have just checked the IPC website and it is now
possible to register and then log a complaint. However, they
have cruelly disabled the ability to copy and paste your
complaint into the text box and there is no option to upload a
pdf of your complaint which means that it has to be typed out
manually with no formatting.
Send the following email to your MP:
--- Quote ---
> Subject: Urgent: Regulatory Failures in Private Parking
Industry and Complaint Handling Obstruction by the IPC
>
> Dear [MP’s Name],
>
> I am writing to raise serious concerns about regulatory
failures within the private parking industry, specifically
regarding SIP Parking Ltd and the International Parking
Community (IPC), one of the two Accredited Trade Associations
approved by the DVLA to regulate private parking firms.
>
> On 15th March 2025, I submitted a formal complaint to SIP
Parking Ltd regarding a parking charge issued in clear breach of
the Private Parking Single Code of Practice (PPSCoP). Their
conduct includes:
>
> [indent]• Falsely claiming that a Notice to Driver was affixed
> • Misrepresenting the legal appeal period (offering only 21
days instead of the mandated 28)
> • Issuing a charge for “No ticket displayed” in a ticketless
car park
> • Continuing to pursue payment despite evidence of a valid
transaction[/indent]
>
> I then attempted to escalate my concerns to the IPC, as
required. However, both the IPC's complaints page and contact
form return a 404 error, making it impossible for the public to
lodge a formal complaint. When I emailed their Data Protection
Officer, I received a templated reply stating that emails would
not be responded to, and I was again directed to the same broken
web portal.
>
> This is wholly unacceptable. The IPC appears to have no
functioning complaints mechanism, which is deeply troubling
given that it oversees companies handling sensitive DVLA-sourced
personal data. I have now escalated the matter to both the DVLA
and the Information Commissioner’s Office (ICO), but I am also
asking for your support in raising this in Parliament.
>
> The private parking sector remains largely unregulated in
practice. The DVLA entrusts bodies like the IPC with access to
vehicle keeper data, but there is no transparency or
accountability when operators behave unlawfully.
>
> While the IPC's complaints system has now been restored, it is
functionally unusable for meaningful complaint submission.
Complainants are required to register an account, but the text
box provided disables copy-and-paste functionality, prevents any
formatting, and does not allow uploads. In other words, a
complainant must manually type their entire complaint from
scratch, unformatted, with no supporting documents. This appears
to be a deliberate tactic to frustrate and deter complaints,
effectively insulating member firms from oversight.
>
> I would be grateful if you could raise this matter with the
relevant Minister or parliamentary committee, and support calls
for:
>
> [indent]• A formal review of the IPC’s status as an Accredited
Trade Association;
> • Stronger statutory oversight of private parking firms;
> • A fully independent, statutory appeals and complaints
body—free from industry influence.[/indent]
>
> Thank you for your time and support.
>
> Yours sincerely,
>
> [Your Full Name]
> [Your Address]
> [Your Email]
> [Constituency]
--- End Quote ---
The following should be sent to the ICO:
--- Quote ---
> Subject: Complaint Regarding the International Parking
Community (IPC) – Obstructed Access to Data Complaint Channels
>
> Dear Information Commissioner,
>
> I am submitting a formal complaint against the International
Parking Community (IPC), a DVLA-accredited trade association for
private parking operators, on the basis that they are
obstructing the public’s ability to raise data protection
concerns.
>
> I recently submitted a formal complaint to one of their
members, SIP Parking Ltd, for misusing my personal data after
obtaining it through the DVLA's KADOE access. SIP Parking issued
a non-compliant Notice to Keeper (NtK), misrepresented legal
appeal rights, and pursued payment despite evidence of a valid
transaction and a formal complaint.
>
> When I attempted to escalate the matter to the IPC, I
discovered that their entire complaints system is
non-functional:
>
> [indent]• Their official complaints portal
(
HTML https://portal.theipc.info/login/complaints)
returns a 404
error
> • Their contact form (
HTML https://theipc.info/contact-us)
also
returns a 404 error
> • When I emailed their Data Protection Officer at
dpo@theipc.info, I received a blanket refusal to respond to any
messages sent to that address, with a redirection back to the
same broken web pages[/indent]
>
> While the IPC’s complaints system has recently been restored,
it is clearly designed to frustrate rather than facilitate
meaningful engagement. It requires full registration including,
unnecessarily, date of birth, disables copy-and-paste into the
complaint form, allows no formatting, and provides no option to
upload supporting documents such as PDFs or images. This
obstructive design makes it extremely difficult for individuals
to submit coherent or well-evidenced complaints. I believe this
is a deliberate attempt to prevent complaints from being
submitted or properly reviewed, and that it falls short of data
subject rights under UK GDPR, particularly transparency and
accessibility.
>
> This is a systemic failure in the IPC’s responsibilities as a
regulatory body. The IPC is entrusted with overseeing
organisations that handle and process DVLA-sourced personal
data, yet they have no functioning mechanism for the public to
raise complaints or data protection concerns. This is
unacceptable and arguably in breach of UK GDPR Article 38(4),
which requires that data subjects can “consult the data
protection officer on all issues related to processing of their
personal data.”
>
> I am asking the ICO to investigate:
>
> [indent]• Whether the IPC is in breach of its data protection
obligations by failing to offer a working mechanism for
complaint
> • Whether their conduct is consistent with their role as a
regulatory oversight body trusted with sensitive DVLA data
access
> • Whether any enforcement action is warranted[/indent]
>
> I am happy to provide evidence of the broken web pages, the
complaint to SIP Parking Ltd, and the full correspondence with
the IPC. Please let me know if further details are required.
>
> Yours sincerely,
>
> [Your Full Name]
> [Your Email]
--- End Quote ---
#Post#: 68339--------------------------------------------------
Re: Sip carpark ticket for no ticket displayed on ticket less
carpark
DIR By: Mrcoreyd
Date: April 23, 2025, 12:34 pm
---------------------------------------------------------
Both sent
#Post#: 68654--------------------------------------------------
Re: Sip carpark ticket for no ticket displayed on ticket less
carpark
DIR By: Mrcoreyd
Date: April 25, 2025, 10:57 am
---------------------------------------------------------
The response from DVLA seems promising:
Thank you for your email of 21st April to the DVLA. Just to let
you know I will be investigating this matter with the parking
company who requested your details, as soon as these
investigations are completed I will respond to your complaint.
#Post#: 68668--------------------------------------------------
Re: Sip carpark ticket for no ticket displayed on ticket less
carpark
DIR By: b789
Date: April 25, 2025, 11:25 am
---------------------------------------------------------
I doubt it. You will receive a fob-off response and you will
then escalate it to the DVLA Head of Complaints as a Step 2
process.
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