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#Post#: 62027--------------------------------------------------
Newcastle City Council - Code 73 - PCN because payment machine
wasnt working so paid only on way out - Eldon square MSCP
DIR By: Y H
Date: March 11, 2025, 8:19 pm
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Hi,
I received a parking ticket through no fault of my own and need
help appealing this. [member=1]cp8759[/member]
I by mistake wrote back to the council not realizing it was a
mistake. :-\
Please see below the message I sent to appeal my fine. I have
attached my evidence I sent them, as well as their reply. I
would appreciate it if you would be able to advise me what my
next step should be.
Google map link to location
HTML https://maps.app.goo.gl/tdS4Cs9Hk2ym6BRC8
Thank you
What I send to the council:
I parked my car in Eldon Square parking lot and went to the
machine to pay. My card was declined so I tried again, but again
it was declined. I had another card on me so I tried that card
but it was not accepted as it was an Amex card. I checked my
balance to see why my card was declined but there was plenty
funds on my card so I could not work out why it was declined. I
checked if I could pay cash but that was not an option.
There was no-one around to talk to, so with no other choice as I
had an appointment to catch, I decided I would attend my
appointment and try again on the way out. If it would not work,
I would email the address on the poster.
I came back after my appointment and thankfully this time my
card was accepted.
However, I came back to my car and was shocked to see I had
gotten a parking ticket!
As I did pay and this issue was not a fault of my own, I am
appealing the penalty. Thank you for your understanding
HTML https://i.imgur.com/kOcB0dy.jpeg
[attachment deleted by admin]
#Post#: 62053--------------------------------------------------
Re: Newcastle City Council - Code 73 - PCN because payment
machine wasnt working so paid only on way out - Eldon square
DIR By: fraser.mitchell
Date: March 12, 2025, 5:29 am
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Any reason for not paying by phone ?
#Post#: 62082--------------------------------------------------
Re: Newcastle City Council - Code 73 - PCN because payment
machine wasnt working so paid only on way out - Eldon square
DIR By: H C Andersen
Date: March 12, 2025, 7:50 am
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The PCN pl.
2 declined payments of £14.07 and £14.02 at 14.09 and 14.10
respectively.
Actual payment of £1.94 at 14.47.
Why the discrepancy between amounts?
#Post#: 62124--------------------------------------------------
Re: Newcastle City Council - Code 73 - PCN because payment
machine wasnt working so paid only on way out - Eldon square
DIR By: Y H
Date: March 12, 2025, 11:15 am
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I don't recall seeing the option to pay by phone. I just went
for a quick appointment so figured I'll try again on the way out
and if i dont manage there was an email address provided on the
parking sign by the machine that I would email.
There was no-one around at the machine to help with the payment,
but they suddenly appeared a few minutes later to give a parking
fin
The declined payments should not have been for any particular
amount. There are 2 payment options. Either pay for a specific
amount of time upon arrival, or login when upon arrival and put
you card in the machine and on the way out tap your card again
and it is charged for the amount of time you parked for. I chose
the second option.
As I wasn't able to pay on the way in, I paid for a specific
amount of time on the way out to try cover the time I had been
there.
#Post#: 62178--------------------------------------------------
Re: Newcastle City Council - Code 73 - PCN because payment
machine wasnt working so paid only on way out - Eldon square
DIR By: ivanleo
Date: March 12, 2025, 3:24 pm
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[member=4755]Y H[/member] please post the PCN, both sides in
full, no redactions.
Please contact your bank and ask if they're able to confirm any
failed payments. Also make a subject access request
HTML https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/subject-access-requests/a-guide-to-subject-access/<br
/>to dataprotection@newcastle.gov.uk asking for a log of all
payments and attempted payments made from the relevant machine
20 February 2025, from each of your two cards.
Here are the council photos:
HTML https://i.imgur.com/fsu6g1a.jpeg
HTML https://i.imgur.com/fHLEqj3.jpeg
HTML https://i.imgur.com/pGFCBum.jpeg
HTML https://i.imgur.com/Lq9pnaZ.jpeg
HTML https://i.imgur.com/BClcqyf.jpeg
Is there any way you could go back and get photos of the
machine? If there weren't any signs on the machine mentioning
pay by phone, that removes that argument for the council.
In the meantime I will get hold of the parking places order.
#Post#: 62185--------------------------------------------------
Re: Newcastle City Council - Code 73 - PCN because payment
machine wasnt working so paid only on way out - Eldon square
DIR By: H C Andersen
Date: March 12, 2025, 4:08 pm
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The declined payments should not have been for any particular
amount. There are 2 payment options. Either pay for a specific
amount of time upon arrival, or login when upon arrival and put
you card in the machine and on the way out tap your card again
and it is charged for the amount of time you parked for. I chose
the second option.
I simply looked at your evidence which shows those amounts.
Whether they should or shouldn't..they do!
There was no-one around at the machine to help with the payment,
but they suddenly appeared a few minutes later to give a parking
fin..
Photos of served PCN @ 14.37.
Your last payment effort..14.10.
27 minutes is hardly 'a few minutes later'.
OP, we simply need the bald facts and leave it with us to do the
best with these, to do which we need a sound and - as far as the
authority are concerned- unchallengeable footing.
#Post#: 62198--------------------------------------------------
Re: Newcastle City Council - Code 73 - PCN because payment
machine wasnt working so paid only on way out - Eldon square
DIR By: Y H
Date: March 12, 2025, 4:43 pm
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Ok thank you.
I have attached my PCN.
Is this OK to send for the SAR?
Please can I have a log of all payments and attempted payments
made from the payment machine in Eldon Square MSCP on 20th
February 2025, from my 2 cards.
1. Visa Debit ending ***7773
2. American express ending ***1005
Thank you
HTML https://i.imgur.com/lSu1093.jpeg
HTML https://i.imgur.com/p0nuwAo.jpeg
HTML https://i.imgur.com/nVPHTW0.jpeg
#Post#: 62205--------------------------------------------------
Re: Newcastle City Council - Code 73 - PCN because payment
machine wasnt working so paid only on way out - Eldon square
DIR By: ivanleo
Date: March 12, 2025, 5:03 pm
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--- Quote from: Y H link ---
>
> Is this OK to send for the SAR?
>
> Please can I have a log of all payments and attempted payments
made from the payment machine in Eldon Square MSCP on 20th
February 2025, from my 2 cards.
> 1. Visa Debit ending ***7773
> 2. American express ending ***1005
>
--- End Quote ---
I would suggest you attach the two declined payment receipts and
the pay & display ticket, and word the query as follows:
[indent]
Dear Newcastle City Council,
I hereby request, under article 15 of GDPR, a log of all
payments and attempted payments made from the pay and display
machine in Eldon Square multi-storey car park on 20th February
2025, from my 2 cards.
1. Visa Debit ending ***7773
2. American express ending ***1005
I attach receipt for three such transactions and I request a
copy of all successful and failed payments logged for these two
cards by the machine.
Yours faithfully,
[/indent]
You will also need to attach proof of address and proof of ID.
Will it be possible for you to go back and get some photos of
the machine?
#Post#: 62220--------------------------------------------------
Re: Newcastle City Council - Code 73 - PCN because payment
machine wasnt working so paid only on way out - Eldon square
DIR By: Y H
Date: March 12, 2025, 6:58 pm
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Thanks for that.
I may be able to get pictures of the machine, but it will be
after the weekend.
#Post#: 62224--------------------------------------------------
Re: Newcastle City Council - Code 73 - PCN because payment
machine wasnt working so paid only on way out - Eldon square
DIR By: ivanleo
Date: March 12, 2025, 7:20 pm
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--- Quote from: Y H link ---
>
> Thanks for that.
>
> I may be able to get pictures of the machine, but it will be
after the weekend.
>
--- End Quote ---
That's OK, a notice to owner can't be served before the middle
of next week anyway and even if it is served, it just means you
get an extra 28 days to make formal representations against it.
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