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       #Post#: 61455--------------------------------------------------
       Euro Parking Services - Unpaid Parking Charges Notice - Passed
       to Empira
   DIR By: DontStandForNonsense
       Date: March 9, 2025, 10:30 am
       ---------------------------------------------------------
       Recently received a letter from Empira dated 4th of February
       2025, informing me that Euro parking Services had written to us
       in relation to an outstanding parking charge notice on the 7th
       of April 2024 (letter attached).
       It says that it was in relation to parking at Park United
       Reformed Church. Being this was over a year ago, I had to look
       up where this was to familiarise myself with the place. It is
       basically a small parking area within the grounds of our local
       park but it seems to have been allocated a parking to the church
       directly opposite. There is a lot of signage up now but I doubt
       such signage was up at the time. My partner who lived locally
       all her life said she believes the area used to be free to park
       users and that she almost certainly parked there to attend the
       playground with our kids close by within the park. Neither of us
       were aware that the area is or had been assigned to the church.
       I'd really appreciate guidance as we did not receive a ticket on
       the car at the time nor did we receive any letters before this
       one. I went to check and saw that they have a camera at the top
       of a long pole directly facing the parking entrance.
       Below is an aerial view and entrance on Google maps (Aug dated
       2021 is the most recent one Google seems to have) Parking
       signage has been put up sometime between then and now as it
       isn't displayed in the picture except for discreet signage just
       to the left of the entrance.
       Aerial View:
  HTML https://www.google.com/maps/place/Reading/@51.4499928,-0.9386383,78m/data=!3m1!1e3!4m6!3m5!1s0x48742078d93d3db7:0x2ae19f7fcefa7994!8m2!3d51.4551201!4d-0.9787475!16zL20vMGJfeXo?entry=ttu&g_ep=EgoyMDI1MDMwNC4wIKXMDSoASAFQAw%3D%3D
  HTML https://www.google.com/maps/place/Reading/@51.4499928,-0.9386383,78m/data=!3m1!1e3!4m6!3m5!1s0x48742078d93d3db7:0x2ae19f7fcefa7994!8m2!3d51.4551201!4d-0.9787475!16zL20vMGJfeXo?entry=ttu&g_ep=EgoyMDI1MDMwNC4wIKXMDSoASAFQAw%3D%3D
       Entrance:
  HTML https://www.google.com/maps/@51.4498687,-0.9383198,3a,75y,330.28h,67.92t/data=!3m8!1e1!3m6!1sfd4ydX0-MtIbeylFqxMEtQ!2e0!5s20210801T000000!6shttps:%2F%2Fstreetviewpixels-pa.googleapis.com%2Fv1%2Fthumbnail%3Fcb_client%3Dmaps_sv.tactile%26w%3D900%26h%3D600%26pitch%3D22.08376250047891%26panoid%3Dfd4ydX0-MtIbeylFqxMEtQ%26yaw%3D330.2848107103339!7i16384!8i8192?entry=ttu&g_ep=EgoyMDI1MDMwNC4wIKXMDSoASAFQAw%3D%3D
       [attachment deleted by admin]
       #Post#: 61460--------------------------------------------------
       Re: Euro Parking Services - Unpaid Parking Charges Notice -
       Passed to Empira
   DIR By: b789
       Date: March 9, 2025, 10:43 am
       ---------------------------------------------------------
       You can safely ignore Empira. They are nothing but a powerless
       debt collector and cannot do anything except to try and scare
       the low-hanging fruit on the gullible tree into paying out of
       ignorance and fear.
       What you cannot ignore is the fact that you most likely did not
       update the address on the vehicle V5C after your last change of
       address. Updating your drivers licence does not update any other
       DVLA data and you can check online if your V5C address is
       correct and change it if necessary. However, the issue is that
       EPS now hold two possible addresses for you and they cannot have
       a second bite at the cherry to obtain your current address.
       If the V5C address is incorrect, then you need to send a Data
       Rectification Notice (DRN) to the DPO of EPS and instruct them
       to update their records with your current address for service
       and to erase the old address. The highlighted words are there
       for a reason and must be used.
       If you don't so this, EPS can simply issue a court claim to the
       old address and you would know nothing about it until a default
       CCJ appears on your credit file. So, get that done as a
       priority.
       As you have never received the original Notice to Keeper (NtK),
       you can send a formal complaint to EPS and request a copy of the
       original NtK and require them to evidence the actual date they
       sent the NtK.
       Apart from that, there is little else you can do at this stage.
       Ignore all debt recovery letters. If/when you receive a Letter
       of Claim (LoC) come back and we can advise on how to proceed.
       #Post#: 61463--------------------------------------------------
       Re: Euro Parking Services - Unpaid Parking Charges Notice -
       Passed to Empira
   DIR By: DontStandForNonsense
       Date: March 9, 2025, 11:04 am
       ---------------------------------------------------------
       --- Quote from: b789 link ---
       >
       > You can safely ignore Empira. They are nothing but a powerless
       debt collector and cannot do anything except to try and scare
       the low-hanging fruit on the gullible tree into paying out of
       ignorance and fear.
       >
       > What you cannot ignore is the fact that you most likely did
       not update the address on the vehicle V5C after your last change
       of address. Updating your drivers licence does not update any
       other DVLA data and you can check online if your V5C address is
       correct and change it if necessary. However, the issue is that
       EPS now hold two possible addresses for you and they cannot have
       a second bite at the cherry to obtain your current address.
       >
       > If the V5C address is incorrect, then you need to send a Data
       Rectification Notice (DRN) to the DPO of EPS and instruct them
       to update their records with your current address for service
       and to erase the old address. The highlighted words are there
       for a reason and must be used.
       >
       > If you don't so this, EPS can simply issue a court claim to
       the old address and you would know nothing about it until a
       default CCJ appears on your credit file. So, get that done as a
       priority.
       >
       > As you have never received the original Notice to Keeper
       (NtK), you can send a formal complaint to EPS and request a copy
       of the original NtK and require them to evidence the actual date
       they sent the NtK.
       >
       > Apart from that, there is little else you can do at this
       stage. Ignore all debt recovery letters. If/when you receive a
       Letter of Claim (LoC) come back and we can advise on how to
       proceed.
       >
       --- End Quote ---
       As always you are exactly right. We moved out of our old address
       and my partner did not update V5c with DVLA. I suppose she
       didn't feel as pressed to do it since her sister took over the
       tenancy and knew that any post would safely be kept for us - we
       only moved down the road and they see each other frequently. I'd
       been on at her to change it but being organised is not one of
       her strengths and knowing which box and file the logbook was
       placed in was and is proving to be a terrible task. My sister in
       law swears no other letter on this matter arrived for us. If my
       partner can't find the V5c today, I'll make her order a
       replacement unless there is a way to update our address directly
       with DVLA without it.
       DPO and EPS?
       #Post#: 61464--------------------------------------------------
       Re: Euro Parking Services - Unpaid Parking Charges Notice -
       Passed to Empira
   DIR By: jfollows
       Date: March 9, 2025, 11:08 am
       ---------------------------------------------------------
       Data Protection Officer
       Euro Parking Services
       #Post#: 61470--------------------------------------------------
       Re: Euro Parking Services - Unpaid Parking Charges Notice -
       Passed to Empira
   DIR By: b789
       Date: March 9, 2025, 11:42 am
       ---------------------------------------------------------
  HTML https://change-address-v5c.service.gov.uk
       #Post#: 61550--------------------------------------------------
       Re: Euro Parking Services - Unpaid Parking Charges Notice -
       Passed to Empira
   DIR By: DontStandForNonsense
       Date: March 10, 2025, 2:24 am
       ---------------------------------------------------------
       --- Quote from: b789 link ---
       >
       >
  HTML https://change-address-v5c.service.gov.uk
       >
       --- End Quote ---
       We really need to find the logbook for a ref number their form
       needs.
       Should be hold off till the DVLA have changed our address before
       sending a Data Rectification Notice (DRN) to the DPO of EPS?
       And can we send them the complaint for not receiving the NTK
       right away or should the DRN have been actioned first?
       We're still looking for the logbook because I bet the process to
       change the address without it will be slow and with costs. If we
       don't find it by 3pm today, we'll contact DVLA for next steps
       unless you think there's a faster way.
       #Post#: 61557--------------------------------------------------
       Re: Euro Parking Services - Unpaid Parking Charges Notice -
       Passed to Empira
   DIR By: DWMB2
       Date: March 10, 2025, 3:40 am
       ---------------------------------------------------------
       If you have lost your logbook, there is an option to get a
       replacement, but they will charge a fee for this I believe.
       #Post#: 61560--------------------------------------------------
       Re: Euro Parking Services - Unpaid Parking Charges Notice -
       Passed to Empira
   DIR By: DontStandForNonsense
       Date: March 10, 2025, 4:10 am
       ---------------------------------------------------------
       --- Quote from: DWMB2 link ---
       >
       > If you have lost your logbook, there is an option to get a
       replacement, but they will charge a fee for this I believe.
       >
       --- End Quote ---
       Yep and I think it takes a while because of the added security
       checks needed for us moving address. I suppose we could just get
       the log book sent to our old address and then change address.
       #Post#: 61562--------------------------------------------------
       Re: Euro Parking Services - Unpaid Parking Charges Notice -
       Passed to Empira
   DIR By: DWMB2
       Date: March 10, 2025, 4:44 am
       ---------------------------------------------------------
       Do you have access to the old address?
       #Post#: 61607--------------------------------------------------
       Re: Euro Parking Services - Unpaid Parking Charges Notice -
       Passed to Empira
   DIR By: DontStandForNonsense
       Date: March 10, 2025, 7:03 am
       ---------------------------------------------------------
       Yes,
       My partners sister in law lives there currently.
       From DVLA:
       Apply online for a replacement V5C
       You must be the registered keeper on the V5C to apply online.
       You’ll usually receive your V5C certificate by post within 5
       working days.
       Contact DVLA if you have not received your V5C and it’s been 2
       weeks since you applied.
       If you have not received your V5C after 6 weeks and you have not
       notified DVLA, you’ll have to pay £25 to get a replacement.
       Can I get Euro Parking Services to update our address with them
       before correcting the logbook address?
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