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#Post#: 61369--------------------------------------------------
Private Parking Solution PCN - TNC collections letter
DIR By: msp
Date: March 8, 2025, 12:00 pm
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Dear all,
thanks in advance for your help. Last year my local gym sited in
an east London industrial estate introduced parking restrictions
upon request from the council, managed by "Private Parking
Solutions". They provided me with a paper parking permit which
has a starting date of 27 September and has been on display in
my car.
Last October I received a PCN for "not clearly displaying a
parking ticket". The pictures taken on the day (and visible
online) were of really poor quality. I discussed this with the
gym manager who advised me to contest the PCN and provide them
with evidence of my parking ticket. I did as advised on the 1st
November and received an automatic confirmation that the appeal
had been submitted.
Four months pass and I receive no further communications from
PPS. Today I received a letter from "TNC Collections" saying
that I have ignored previous correspondance, and threatening
further action. See this
HTML https://imgur.com/a/2yAo4Wa
I am not
entirely sure how to navigate this, whether ignoring it vs
calling them up to try and contest this further would be of any
use.
I am grateful for any help, thanks!
#Post#: 61381--------------------------------------------------
Re: Private Parking Solution PCN - TNC collections letter
DIR By: b789
Date: March 8, 2025, 12:51 pm
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TNC are nothing but a powerless debt collector. You can safely
ignore anything from TNC.
As you say you have not received any response to your initial
appeal, you should send a formal complaint to PPS requesting
evidence that they actually sent a response yo your appeal. As
the alleged contravention occurred after 1st October 2024, the
BPA/IPC Private Parking Single Code of Practice (PPSCoP) was in
force and they are required under section 8.1.2 to provide proof
of when any correspondence was sent to you. Therefore, parking
operators must retain a record of the date of posting of a
notice, not simply of that notice having been generated (e.g.
the date that any third-party Mail Consolidator actually put it
in the postal system.)
Send PPS the following formal complaint:
--- Quote ---
> Subject: Formal Complaint – Failure to Respond to Appeal &
Unlawful Escalation to Debt Collection
>
> Dear Sir/Madam,
>
> I am writing to formally complain about the handling of my
appeal regarding Parking Charge Notice (PCN [PCN Number]), which
was issued to my vehicle ([Vehicle Registration]) at [Gym Name &
Address].
>
> 1. Failure to Provide an Appeal Outcome
>
> I submitted my appeal on 1st November 2024, and I received an
automated confirmation of submission. However, I have not
received any response to my appeal from PPS in the four months
since. Despite this, I have now received a letter from TNC
Collections dated [Date], falsely claiming that I have ignored
previous correspondence.
>
> This constitutes a clear breach of the Private Parking Single
Code of Practice (PPSCoP), which mandates that parking operators
retain records of the actual date of posting of any appeal
rejection, not merely its generation. The Code states:
>
> [indent]"Parking operators must retain a record of the date of
posting of a notice, not simply of that notice having been
generated (e.g. the date that any third-party Mail Consolidator
actually put it in the postal system.)"[/indent]
>
> Unless PPS can conclusively evidence the date on which its
appeal rejection was actually posted, I require the following
immediate actions:
>
> [indent]1. Immediate suspension of all enforcement action,
including debt collection.
> 2. Provision of a copy of the appeal rejection letter you
claim to have sent.
> 3. Confirmation that I will now be given a fresh opportunity
to escalate my appeal to POPLA.[/indent]
>
> 2. Consequences of Non-Compliance – DVLA Investigation & KADOE
Contract Breach
>
> Failure to comply with the PPSCoP invalidates PPS’s KADOE
contract with the DVLA, which explicitly requires full
compliance with the Code of Practice as a condition of access to
Registered Keeper data. A breach of the PPSCoP will result in a
formal complaint to the DVLA, which may lead to:
>
> [indent]• An investigation into PPS’s non-compliance.
> • Potential suspension or termination of PPS’s ability to
access Keeper data from the DVLA in the future.[/indent]
>
> As a BPA-registered operator, PPS is expected to adhere
strictly to the PPSCoP. Any failure to comply will be reported,
and I will formally request that the DVLA investigates your
misuse of Keeper data in this case.
>
> 3. Immediate Action Required
>
> I expect a full response within 14 days, addressing all points
raised. If you fail to comply, I will escalate this matter
directly to the DVLA and the British Parking Association (BPA)
and request an investigation into your practices.
>
> Please confirm in writing that enforcement has been suspended
until this complaint is fully addressed.
>
> Yours faithfully,
--- End Quote ---
#Post#: 64283--------------------------------------------------
Re: Private Parking Solution PCN - TNC collections letter
DIR By: msp
Date: March 26, 2025, 2:47 pm
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Me again - sorry!
I sent an email as suggested by your helpful replies. I didn't
receive any acknowledgement or response, however this week in
the post I have received a "notice of intention to instruct
solicitors" from TNT collections. It mentions the details of the
PCN again and then has the following
HTML https://imgur.com/a/ClxoHVI.
I have also received a similar text
from TNT (as when I first appealed I left my phone number). I
think I have done my part in terms of contacting the parking
company - do I need to contact TNT as well?
Thanks
#Post#: 64336--------------------------------------------------
Re: Private Parking Solution PCN - TNC collections letter
DIR By: b789
Date: March 26, 2025, 8:27 pm
---------------------------------------------------------
TNS are a useless debt collector with absolutely no power to do
anything. You can safely ignore TNS or any other debt collector.
So what if they threaten their “intention to ‘instruct’
solicitors”. They cannot instruct a solicitor to do anything.
TNS threaten that they intend to instruct god to strike you down
with a lightning bolt. They are scum of the earth vermin with no
power to do anything except to try and make the low-hanging
fruit on the gullible tree pay out of ignorance and fear.
They are powerless and you must never, ever communicate with a
powerless debt collector. You can safely ignore them. We don’t
need to know about their pathetic letters.
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