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#Post#: 60984--------------------------------------------------
PCPEA - QA hospital Portsmouth faulty ticket machine
DIR By: Indifferent
Date: March 6, 2025, 12:07 pm
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Hello.
Flush with success early in the week, another member of the
family has decided to try and rain on my parade and a NTK has
arrived from Private Car Parking Enforcement Agency today.
Parking at QA hospital Portsmouth, using ANPR.
Driver arrived at car park, dropped off some flowers and went to
the ticket machine to pay.
Total time in car park 24 minutes, free time offered 15 minutes.
However, driver approached ticket machine, entered reg number
and ticket machine went to next customer please screen.
Driver went to leave car park, barrier raised automatically,
driver left on their merry way.
I have uploaded the photos of the ticket received in the post.
HTML https://imgur.com/a/PtLVagd
Alleged contravention date 25/02/2024
NTK received 06/03/2025
I have approached PALS, but they are very understaffed and I
wondered if there was anything I could do in the meantime.
Irrelevant (?) info: someone on local FB group said they got a
ticket, rang the company and spoke to someone who said that
“hundreds” of tickets had been sent out due to “human error” and
promptly had the ticket cancelled.
While I admire this well meaning citizen for what they have
done, I cannot verify it as correct.
Fun irrelevant (?) fact, the ntk is addressed to a minor who is
11 years old through the motability scheme.
Any advice or help gratefully received.
#Post#: 61023--------------------------------------------------
Re: PCPEA - QA hospital Portsmouth faulty ticket machine
DIR By: Indifferent
Date: March 6, 2025, 4:02 pm
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Great news, PALS have setup an automated reply dismissing any
correspondence relating to parking.
HTML https://imgur.com/a/p7Uw9n6
So I am into the realms of the appeal system.
Any help greatly appreciated please regarding challenging this
ticket.
The driver would have been happy to pay the £2 fee, but the
machine didn’t play ball and the barrier automatically raised
upon approaching the exit.
#Post#: 61111--------------------------------------------------
Re: PCPEA - QA hospital Portsmouth faulty ticket machine
DIR By: Indifferent
Date: March 7, 2025, 5:47 am
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To bring this to a conclusion, I rang and expressed my
disappointment with PALS, politely of course.
I found out that PCPEA are Parkshield.
Then I rang Parkshield, on the basis of getting a ticket through
the post when the machine had said all was good and the barrier
allowed exit.
Parkshield confirmed the Driver was there for 23 minutes, 20
minutes "free parking" and a 10 minute "grace period" meant that
the driver had left within the allowable time, hence the machine
asked for no money.
Parkshield admitted the ticket was sent in error and cancelled
it while I was on the phone to them.#
A result.
#Post#: 61125--------------------------------------------------
Re: PCPEA - QA hospital Portsmouth faulty ticket machine
DIR By: ixxy
Date: March 7, 2025, 6:00 am
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Good result ultimately but there's no way that should have been
issued in the first place, sounds like the equipment worked
correctly but their back end processes should never have issued
a PCN. You could try a formal complaint, probably to the
hospital as Parkshield are an IPC member so you probably won't
get very far with them. If enough people complain the hospital
might consider not renewing their contract with Parkshield and
getting a more organised contractor in.
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