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#Post#: 60353--------------------------------------------------
PCN TFL-code 31- entering and stopping in a yellow box
-Streatham High Rd/Sunnyhill Rd
DIR By: Abi90
Date: March 3, 2025, 8:35 am
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Hi all,
I recently received a Penalty Charge Notice (PCN) for being
caught in a yellow box junction. It was back in December but
what I think happened from the pictures is: that I was following
a truck, and there were no vehicles in front of the truck, nor
were there any traffic lights at the junction. I couldn't move
forward because the truck was blocking the way, and I ended up
in the yellow box.
The pcn refers to me as the car owner but I am leasing it
through work.
HTML https://i.imgur.com/OCUgwXC.jpg
- 1st correspondence I received
HTML https://i.imgur.com/c1To0lt.png-
TFL view
HTML https://maps.app.goo.gl/kudxeMCA5TCruhw96
#Post#: 60413--------------------------------------------------
Re: PCN TFL-code 31- entering and stopping in a yellow box
-Streatham High Rd/Sunnyhill Rd
DIR By: MrChips
Date: March 3, 2025, 11:35 am
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In normal circumstances, any PCN served more than 28 days after
the date if contravention can't be enforced. However as you car
is leased, that deadline can be extended, although I'm not 100%
sure how long they get for that so worth exploring.
You should also call TFL without delay to request a copy of the
video footage which they will send to you on DVD in the post.
They are the only London 'council' which doesn't have the
technology to view it online!
They should put the PCN on hold while they do this but get
confirmation of this when you call.
When the DVD arrives upload it and post a link back here.
#Post#: 60416--------------------------------------------------
Re: PCN TFL-code 31- entering and stopping in a yellow box
-Streatham High Rd/Sunnyhill Rd
DIR By: Abi90
Date: March 3, 2025, 11:50 am
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Thank you! I will do that now.
#Post#: 69811--------------------------------------------------
Re: PCN TFL-code 31- entering and stopping in a yellow box
-Streatham High Rd/Sunnyhill Rd
DIR By: Abi90
Date: May 3, 2025, 2:57 am
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Dear [member=43]MrChips[/member], I called TFL on 4th April to
do exactly this. I was told the video would be sent and the PCN
on hold until then. This week I received a charge certificate
for £240 !
When I called TFL they said I was supposed to call them back
when I did not receive the video. I do not remember this being a
part of my conversation with the agent and even wanted to
request the audio recording of that call to confirm. They said
they would not rescind the charge certificate although I was
well within my 14 days when I called to request the initial
video. They have no put another pause on the charge certificate
as I have requested the video yet again.
Please see a copy of the letter I received attached.
Can they blame me for the escalation? I honestly do not remember
them saying this about the 14 days, Infact the impression I got
was that it could take longer than 14 days which I wasn't
surprised about. I was tempted to call them a few times to ask
where the video was but didn't want to speed up the process for
myself. *sigh and roll eyes*
What can I do about the escalation as I await the video?
According to them, I failed to make representation but they just
stole that opportunity from me.
[attachment deleted by admin]
#Post#: 69813--------------------------------------------------
Re: PCN TFL-code 31- entering and stopping in a yellow box
-Streatham High Rd/Sunnyhill Rd
DIR By: MrChips
Date: May 3, 2025, 3:03 am
---------------------------------------------------------
Alas we've heard similar stories before from others. TFL are a
real shambles when it comes to the video evidence and frequently
we hear of the video not arriving.
For TFL to say you should have chased them is a bit rich, but
regretfully legally they are not obliged to send you anything at
all and the regulations are quite strict and specific on the
time limits.
See what others, with a better grasp on the exact process,
recommend. There's no legal mechanism which gives you the right
to get the Charge Certificate rescinded if you received the
original PCN, so your only option as I see it is to go through
some sort of complaint mechanism.
EDIT - I assume you mean you originally called them on 4 March,
not 4 April?
#Post#: 69817--------------------------------------------------
Re: PCN TFL-code 31- entering and stopping in a yellow box
-Streatham High Rd/Sunnyhill Rd
DIR By: Abi90
Date: May 3, 2025, 3:23 am
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[member=43]MrChips[/member] , yes, sorry 4th March.
That is such a shame. Any idea where the best route of complaint
would be? I am really upset about this as effectively they would
be saying I've lost my right to appeal and paying 4x the amount!
I'm a mother on maternity leave and living hand to mouth as is!
It's ridiculous!
#Post#: 69818--------------------------------------------------
Re: PCN TFL-code 31- entering and stopping in a yellow box
-Streatham High Rd/Sunnyhill Rd
DIR By: MrChips
Date: May 3, 2025, 3:24 am
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I don't know - but there are plenty of more experienced members
on this forum who might have some ideas.
#Post#: 69819--------------------------------------------------
Re: PCN TFL-code 31- entering and stopping in a yellow box
-Streatham High Rd/Sunnyhill Rd
DIR By: Abi90
Date: May 3, 2025, 3:30 am
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Thank you still [member=43]MrChips[/member] ! Much appreciated
#Post#: 69835--------------------------------------------------
Re: PCN TFL-code 31- entering and stopping in a yellow box
-Streatham High Rd/Sunnyhill Rd
DIR By: Hippocrates
Date: May 3, 2025, 5:28 am
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AndyLord@tfl.gov.uk
NeilHassett@tfl.gov.uk
The former is the CEO.
#Post#: 69843--------------------------------------------------
Re: PCN TFL-code 31- entering and stopping in a yellow box
-Streatham High Rd/Sunnyhill Rd
DIR By: Abi90
Date: May 3, 2025, 6:13 am
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Thank you [member=24]Hippocrates[/member]
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