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       #Post#: 60283--------------------------------------------------
       Car Rental Damage Dispute
       By: mdar50743 Date: March 2, 2025, 4:55 pm
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       Rental Agreement:
  HTML https://jmp.sh/MLdk3WrS
       Photos of Damage:
  HTML https://jmp.sh/HNgFYagm
       I recently rented a car from Hertz where I collected.
       On collection, I was given a printed written list of if there
       were any damages to the car where I had to go around and check
       off the if there were damage with what I could see on the
       vehicle. I had to do this myself and the staff did not show me
       round highlighting the any damage. There wasn’t any damage I
       could see and I was in a rush as I needed the car for work.
       However, naively I did not take any photos at the time of
       collection. I have one photo of the vehicle taken one hour after
       collection where you can just about make out the car.
       When I dropped the vehicle off the branch highlighted damage
       which they believed had not been recorded before. They produced
       photos of the vehicle which were not shown to me via email. The
       collection manager of the branch did not inspect the car with me
       and told me to close the rental and leave the keys. I did not
       sign any signature to accept any liability to this damage.
       The description of the damage is a duplicate from the when I was
       originally given. I accept minor scratches and scuffs but not to
       the extent they have claimed.
       I want to contest on two points. Firstly, I did not damage the
       vehicle to the extent they are claiming. Secondly, they have
       presented me with different/new evidence from what I was given
       on collection.  I believe being made to sign against a written
       list of damages but then being held to account against photo
       evidence is a manipulation.
       I'd welcome any thoughts or advice on how to tackle this.
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