DIR Return Create A Forum - Home
---------------------------------------------------------
FreeTrafficLegalAdvice
HTML https://ftla.createaforum.com
---------------------------------------------------------
*****************************************************
DIR Return to: Private parking tickets
*****************************************************
#Post#: 60084--------------------------------------------------
DCBL Parking Charge Nightmare: Wrong Address & Escalated
Fee!
DIR By: marxman
Date: March 1, 2025, 6:50 am
---------------------------------------------------------
Hi Everyone,
I’m dealing with a frustrating parking fine issue and could
really use some advice.
Back in December 2024, I parked at a Halfords parking area after
closing hours. I must have exceeded the maximum stay time (as
stated in the letter), but I didn’t receive any notice about
this until now. Also, the Halfords had closed at 6; I parked
there at 8:45 PM. So the parking area was almost open for
everyone.
The problem is that the parking company, Total Parking Solutions
Ltd, sent all correspondence to my previous address, even though
my DVLA records were updated in September 2024. I’ve received
other parking notices (from Hammersmith and Fulham Council and
Hounslow Council) at my correct address without any issues, so
this seems to be their mistake.
Now, Total Parking Solutions has passed the fine to DCBL (a debt
recovery agency), and they’re demanding £170. The original fine
was £100, and if I’d known earlier, I could have paid the
reduced amount of £40 or £60 within 14 days.
When I called DCBL, they said I had to pay the full amount
because they’ve taken over the case. They also mentioned that if
Total Parking Solutions decides to pursue this further, it could
go to court.
My argument:
- The delay and escalation are due to their error in sending
notices to the wrong address.
- Since I only just found out about this, I believe it’s fair
for me to pay the reduced amount (£40 or £60) as if it were
still within the first 14 days.
What can I do? This feels like an injustice!
TL;DR: Parking company sent notices to my old address despite my
DVLA being updated. Now DCBL is demanding £170 for a fine that
was originally £100 (£40/£60 if paid early).
[attachment deleted by admin]
#Post#: 60087--------------------------------------------------
Re: DCBL Parking Charge Nightmare: Wrong Address & Escalated
Fee!
DIR By: DWMB2
Date: March 1, 2025, 7:14 am
---------------------------------------------------------
Total Parking Solutions will (or should) have accessed DVLA data
to get your address. For clarity, when you updated your address,
did you separately update both your driving licence and V5C?
I would strongly recommend you get out your car's V5C document
and check the address and the issue date (bottom left hand
corner, inside page).
Other than that, ignore DCBL. At some point they'll pass the
matter back to TPS who may then initiate court proceedings. If
they are defended, you will almost certainly succeed as DCB
Legal nearly always discontinue.
But for now, check your V5C document and confirm the details are
right. If they are, tell us.
#Post#: 60096--------------------------------------------------
Re: DCBL Parking Charge Nightmare: Wrong Address & Escalated
Fee!
DIR By: marxman
Date: March 1, 2025, 9:44 am
---------------------------------------------------------
Hi, thanks for your response. My previous house got burnt, the
DVLA in an emergency issued a new v5c doc with that burnt
address. You're right, my v5c doc does have my old address.
However, as soon as I got new apartment, I updated my DVLA
address and I didn't know I had to update the v5c doc as well.
What can I do if the DCBL pursue this further or pressure me?
#Post#: 60097--------------------------------------------------
Re: DCBL Parking Charge Nightmare: Wrong Address & Escalated
Fee!
DIR By: DWMB2
Date: March 1, 2025, 9:49 am
---------------------------------------------------------
Get that updated ASAP. You can do it online.
DCBL are debt collectors and are powerless, you should not
engage with them. If you get a Letter of Claim from DCB Legal
(different firm) or another solicitor, then come back to seek
advice.
#Post#: 60107--------------------------------------------------
Re: DCBL Parking Charge Nightmare: Wrong Address & Escalated
Fee!
DIR By: RichardW
Date: March 1, 2025, 11:19 am
---------------------------------------------------------
Also need to advise Total Parking of your revised address - them
having the old address is a sure fire way of ending up with a
default judgement and CCJ. b789 has provided a form of words on
here several times for that, a quick search should turn it up.
#Post#: 60125--------------------------------------------------
Re: DCBL Parking Charge Nightmare: Wrong Address & Escalated
Fee!
DIR By: b789
Date: March 1, 2025, 12:46 pm
---------------------------------------------------------
Send a Data Rectification Notice (DRN) to the TPS DPO
instructing them to update their records with your current
address for service and to erase your old address.
The highlighted words are there for a reason, so use them.
#Post#: 60191--------------------------------------------------
Re: DCBL Parking Charge Nightmare: Wrong Address & Escalated
Fee!
DIR By: marxman
Date: March 2, 2025, 6:16 am
---------------------------------------------------------
Dear [member=26]b789[/member], [member=103]DWMB2[/member],
[member=885]RichardW[/member],
I have updated V5C record with my latest address and have sent
out the DRN to the TPS.
You all have saved me an enormous headache.
I will keep you posted when/if the DCB-Legal approaches with LBC
or any other notice.
Kindest regards.
#Post#: 60342--------------------------------------------------
Re: DCBL Parking Charge Nightmare: Wrong Address & Escalated
Fee!
DIR By: marxman
Date: March 3, 2025, 6:36 am
---------------------------------------------------------
Hiya,
Here is the email I received from the dpo@totalparking.co.uk
upon issuing a DRN:
Dear Sir or Madam
Any information relating to this case was sent to the address
the vehicle V5C certificate was registered at. It is ultimately
your responsibility to keep the vehicle registered address up to
date with the DVLA. With regards to your request in
rectification by deleting the previous address held on file,
unfortunately we are unable to do so at this stage. We do not
rely on consent to process this data; we process data with
legitimate interests and under contractual obligations as per
Article 6 (1) (b) and (f) of the General Data Protection
Regulation.
Unfortunately this case was referred to DCBL for collection. To
make a payment please use their payment portal at
HTML https://dcbltd.com/make-a-payment-online/
If you require
assistance in the matter you may find details on how to contact
DCBL at
HTML https://dcbltd.com/contact/
Information regarding our processing operations such as the
purposes and lawful basis of processing, the source of your
data, third-parties involved with whom we may share data with,
retention period, your rights under the GDPR and more can all be
found in our Privacy Notice at privacy.totalparking.co.uk or can
be heard by calling 01536 428 546.
If we can be of any further assistance, or you require further
clarifications, please do not hesitate to contact us.
If you feel unsatisfied with our response, you have the right to
lodge a complaint with the ICO or another supervisory authority.
Or seek to enforce this right through a judicial remedy
Yours sincerely
Data Compliance Team
#Post#: 60497--------------------------------------------------
Re: DCBL Parking Charge Nightmare: Wrong Address & Escalated
Fee!
DIR By: DWMB2
Date: March 4, 2025, 5:55 am
---------------------------------------------------------
That's a bizarre response from them. Can you show us a copy of
what you sent?
Ironically, there's just been a Court of Appeal case on a very
similar issue, where a claim was ultimately issued to an old
address after the claimant became aware (or ought to have become
aware) that the address they had on file was incorrect. The
claimant (VCS) lost. We may wish to refer to that judgement in
your response.
#Post#: 60541--------------------------------------------------
Re: DCBL Parking Charge Nightmare: Wrong Address & Escalated
Fee!
DIR By: marxman
Date: March 4, 2025, 7:47 am
---------------------------------------------------------
Hiya,
This is what I had sent:
Dear Total Parking Solutions Ltd,
I am writing to issue a formal Data Rectification Notice under
Article 16 of the UK General Data Protection Regulation (UK
GDPR).
Please update your records to reflect my current address for
service as follows:
Mr. FullName
current_address, post_code
Additionally, I request that you erase any outdated addresses
from your records under Article 17 of the UK GDPR to ensure
compliance with data protection regulations.
This rectification is necessary as correspondence regarding an
unpaid parking charge (DCBL Reference: XXXXXXX) was sent to an
incorrect address. This procedural error has caused significant
inconvenience (as my DVLA Licence has the latest address) and
prevented me from addressing the matter in a timely manner.
Please confirm once this rectification has been completed. If
you require further information or documentation to process this
request, do not hesitate to contact me at this email address or
via post at my updated address.
Thank you for your prompt attention to this matter.
Yours sincerely,
*****************************************************
Page 1 of 3
DIR Next Page