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#Post#: 58361--------------------------------------------------
HELP - Waitrose Britannia Parking
DIR By: BD
Date: February 16, 2025, 9:28 am
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Hello everyone,
Looking for some support to manage a situation with Britannia
parking.
I have received a Parking Charge Notice to Keeper following a
recent shop at my regular Waitrose on January 31st. Despite
being a loyal, frequent customer, I've been slapped with a £70
penalty for exceeding the parking time by a mere four minutes!
The notice, dated February 7th, didn't arrive until February
14th.
I remember the day in question and my shop continued far longer
than expected due to a challenging time with my son who was
"helping me"...
I have seen elsewhere on this site other people have
successfully fought these charges so I would appreciate your
words of wisdom!
Thank you soo much everyone.
#Post#: 58367--------------------------------------------------
Re: HELP - Waitrose Britannia Parking
DIR By: Enceladus
Date: February 16, 2025, 9:58 am
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This sounds like it's a private Parking Charge Notice as opposed
to a Council Penalty Charge Notice.
If it is private then please ask a Moderator to move it to the
private parking sub-forum. The Report to moderator button is at
the bottom right of your post.
#Post#: 58407--------------------------------------------------
Re: HELP - Waitrose Britannia Parking
DIR By: BD
Date: February 16, 2025, 1:31 pm
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Thank you so much - will ask the moderator now.
#Post#: 58410--------------------------------------------------
Re: HELP - Waitrose Britannia Parking
DIR By: mickR
Date: February 16, 2025, 2:09 pm
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READ THIS FIRST - **BEFORE POSTING YOUR CASE!**,
HTML https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/
you first post of call is the waitrose manager (not any old
customer service bod)
explain as a loyal customer you dont expect to get a charge for
your loyalty. and ask them to get it cancelled.
refer to "the driver" getting the ticket.
#Post#: 58451--------------------------------------------------
Re: HELP - Waitrose Britannia Parking
DIR By: b789
Date: February 16, 2025, 9:28 pm
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As above... Plan A is always to get the landowner or their
managing agent to get the Parking Charge Notice (PCN) cancelled.
The only caveat is that as the Keeper who has received the PCN
which was sent as a postal Notice to Keeper (NtK), Britannia has
no idea who was driving. The Keeper and the driver are separate
legal entities and if Britannia has not fully complied with all
the requirements of PoFA, then they cannot transfer liability
for the charge from the unknown driver to you, the known Keeper.
When you make your complaint to Waitrose, you do so only as the
Keeper who has received the speculative invoice from the
unregulated private parking company. Only refer to the driver in
the third person. No “I parked here or there”. Only “Themdriver
parked here or there”.
However, please show us both sides of the NtK you received. Only
redact your personal info and the PCN number. Leave all dates
and times visible. This will allow us to advise on what steps to
take for plans B, C and D if plan A does not work.
#Post#: 59081--------------------------------------------------
Re: HELP - Waitrose Britannia Parking
DIR By: BD
Date: February 20, 2025, 1:37 pm
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Some good news...i spoke to Waitrose and once i had shown them
the receipt proving i had shopped at the store on the date of
the penalty, they contacted their provider to remove the
penalty. Hopefully that is the end of the matter.
Thank you to everyone on this forum for your help!!!
#Post#: 59085--------------------------------------------------
Re: HELP - Waitrose Britannia Parking
DIR By: b789
Date: February 20, 2025, 1:40 pm
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It's not and never was a "penalty". Only a speculative invoice.
Do you have it writing that they have requested the PCN be
cancelled? A phone call is not worth the paper it isn't written
on and you wouldn't be the first to come back in a few weeks or
months wondering why they were still being chased for an alleged
debt.
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