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#Post#: 58353--------------------------------------------------
NPC Ticket not received
DIR By: gimpel
Date: February 16, 2025, 8:13 am
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Hi
I Received a Notice of Debt Recovery from DCBL for a ticket I
have never received and they don't want to allow me to appeal or
anything only option they give me is to pay £170
Any help?
#Post#: 58360--------------------------------------------------
Re: NPC Ticket not received
DIR By: b789
Date: February 16, 2025, 9:24 am
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READ THIS FIRST - Private Parking Charges Forum guide
HTML https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/
What was the address on the V5C for the vehicle on the V5C at
the time of the alleged contravention? Last time you moved
house, did you update the V5C with the new address? Updating
your drivers licence does not automatically update your V5C.
#Post#: 58372--------------------------------------------------
Re: NPC Ticket not received
DIR By: gimpel
Date: February 16, 2025, 10:25 am
---------------------------------------------------------
Thanks for your reply
It was to the correct address but was delivered to wrong address
I keep on having post delivered to three other addresses
#Post#: 58375--------------------------------------------------
Re: NPC Ticket not received
DIR By: b789
Date: February 16, 2025, 10:49 am
---------------------------------------------------------
On what basis is your post delivered to at least 3 wrong
addresses? Is the address on your V5C the correct postal address
as compared to the official record? To verify a postal address,
you can use a postcode finder tool like the Royal Mail's
"Postcode Finder" to check if the address is listed correctly
and matches their database, which is known as the Postal Address
File (PAF); this allows you to confirm the accuracy of the
address by comparing it to the official record.
HTML https://www.royalmail.com/find-a-postcode
If your address on the V5C is different to the PAF, then you
need to update it. Please check and then tell us if the V5C
address is exactly the same as the PAF.
#Post#: 58376--------------------------------------------------
Re: NPC Ticket not received
DIR By: gimpel
Date: February 16, 2025, 10:52 am
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No my address is perfect but I live in Stamford Hill Mansions
sometimes post gets delivered to Stamford Mansions which is a
few roads from me
And sometimes it gets delivered to Charlton Mansions which is
the next block
And sometimes it goes to Stamford Hill not Stamford Hill
Mansions
#Post#: 58377--------------------------------------------------
Re: NPC Ticket not received
DIR By: gimpel
Date: February 16, 2025, 10:55 am
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On Friday my neighbour from Carlton Mansions knocked on my floor
with a pile of post one of them has been this ticket
On a lot of neighbours doors there's notices for the postman to
deliver only the right post
#Post#: 58380--------------------------------------------------
Re: NPC Ticket not received
DIR By: b789
Date: February 16, 2025, 11:38 am
---------------------------------------------------------
Has a formal complaint ever been made to Royal Mail about this?
The first thing you need to do, and this should have been done
anyway if know this is an ongoing issue, is to send a formal
complaint to Royal Mail using this complaint form:
HTML https://personal.help.royalmail.com/app/webforms/contact/c/310
Just copy and paste the following into the "enter your message"
box
--- Quote ---
> Subject: Repeated Misdelivery of Mail – Formal Complaint &
Request for Investigation
>
> I am submitting this formal complaint regarding the repeated
misdelivery of my mail due to persistent errors by Royal Mail.
This ongoing issue has now led to serious consequences, as I was
never delivered an important legal notice, only discovering its
existence when a debt collection agency contacted me.
>
> **Issue Summary
>
> I live at:
>
> [Your Correct (PAF) Full Address, including Stamford Hill
Mansions]
>
> However, my mail is frequently misdelivered to:
>
> 1. Stamford Mansions (a completely different building several
roads away)
> 2. Charlton Mansions (a neighbouring block)
> 3.Stamford Hill (instead of Stamford Hill Mansions)[/indent]
>
> Despite my address being correctly registered on the V5C
logbook and in the Postal Address File (PAF), Royal Mail
continues to send my post to the wrong locations. This has
resulted in multiple lost letters, including a Parking Charge
Notice (PCN) and follow-up correspondence, which I never
received.
>
> **Consequences of Your Failures
>
> [indent]- I was unaware of the PCN due to Royal Mail’s
repeated mistakes.
> - I lost my opportunity to appeal, as the parking operator
assumes I received their correspondence.
> - I now face threats from debt collectors demanding £170 for a
charge I was never notified about.
> - This is not an isolated incident—I frequently have
mis-delivered mail, and I am concerned this could also affect
other important documents (e.g., NHS appointments, financial
correspondence, legal documents).[/indent]
>
> **Requested Actions
>
> I demand an urgent internal investigation into why Royal Mail
repeatedly misdelivers my post. Specifically:
>
> 1. Confirmation that my address is correctly logged in your
system and that no errors exist in how post is assigned.
> 2. An investigation into why my mail is incorrectly delivered
to Stamford Mansions, Charlton Mansions, or Stamford Hill.
> 3. Assurances that all staff handling mail in my area are
informed of this ongoing issue and take corrective action.
> 4. A written response confirming how Royal Mail will prevent
this from happening in the future.
>
> I expect a formal response within 10 working days. If this
issue is not resolved, I will escalate the matter to the Postal
Review Panel and, if necessary, to the Postal Redress Service.
>
> Please acknowledge receipt of this complaint and confirm it is
being investigated.
--- End Quote ---
If Royal Mail does not resolve the issue satisfactorily,
escalate the complaint to the Postal Review Panel via email to:
postalreview@royalmail.com
If Royal Mail still fails to resolve the issue, you can escalate
it further to POSTRS (Postal Redress Service)—an independent
dispute resolution body:
HTML https://www.cedr.com/consumer/postrs/make-a-complaint/
Keep a log of every mis-delivered letter you receive. Request a
response in writing—don’t settle for verbal assurances. Push
them to confirm what steps they will take to stop this happening
again.
By making it clear that this issue has real legal consequences,
Royal Mail is more likely to take it seriously. Let me know once
you get a response!
If your main concern is Royal Mail’s poor delivery service, then
POSTRS is the better option. POSTRS won’t fine Royal Mail but
can force them to investigate and fix their internal processes.
You can claim compensation if Royal Mail’s failures have caused
financial loss or distress.
However, if Royal Mail’s failures result in a data protection
breach—for example, if your confidential or sensitive mail is
regularly being delivered to the wrong people, the Information
Commissioner's Office (ICO) would be the appropriate body to
involve. The ICO deals with misuse of personal data, which
includes postal misdelivery leading to unintended third-party
access.
If your mis-delivered post contains sensitive personal data
(e.g., financial statements, medical documents, or legal
correspondence), Royal Mail’s failure could constitute a breach
of the UK GDPR. This means Royal Mail could be in violation of
data protection laws by allowing unauthorised third parties to
receive mail that should be securely delivered to you. If Royal
Mail does not resolve the issue after your formal complaint, you
can escalate to the ICO.
However, POSTRS (Postal Redress Service) handles complaints
about Royal Mail’s service failures, such as misdelivery, lost
items, or delayed mail. So, which one to escalate to depends on
the angle you want to take. POSTRS will not deal with you if
your complaint involves a data breach.
As for dealing with the NPC PCN, I will advise in another post
to follow. If this problem has been going on for some time, I
really don't understand why it hasn't been dealt with already.
#Post#: 58387--------------------------------------------------
Re: NPC Ticket not received
DIR By: b789
Date: February 16, 2025, 12:18 pm
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Please confirm the operator that issued the Parking Charge
Notice (PCN). It should state on the letter you received from
DCBL who they are attempting to recover the debt for.
You mention NPC. Do you mean National Parking Control Ltd?
You should make a formal complaint to NPC, preferably by sending
the following as a PDF attachment in an email addressed to
DPO@nationalparkingcontrol.co.uk and also CC in yourself.
--- Quote ---
> National Parking Control Group Ltd
> The Pinnacle
> Station Way
> Crawley
> RH10 1JH
>
> Delivered by email to: DPO@nationalparkingcontrol.co.uk
>
> [Date]
>
> Subject: Formal Complaint – Unreceived Parking Charge Notice
Due to Royal Mail Misdelivery
>
> To National Parking Control Complaints Department,
>
> I am submitting this formal complaint regarding Parking Charge
Notice (PCN Reference: [PCN Number]) issued to my vehicle,
[Registration Number], which I only became aware of upon
receiving a Notice of Debt Recovery from DCBL.
>
> 1. The PCN and All Prior Correspondence Were Never Received
>
> I did not receive the original PCN, nor any reminder notices,
because my post is frequently misdelivered by Royal Mail due to
similar-sounding addresses in the area. This is an ongoing issue
that has affected multiple time-sensitive documents, and I have
submitted a formal complaint to Royal Mail regarding their
persistent failures.
>
> My registered address with the DVLA and on my V5C logbook is:
>
> [indent][Your Correct Address][/indent]
>
> However, post intended for me is frequently misdelivered to:
>
> [indent]• Stamford Mansions (a different building entirely,
located a few roads away)
> • Charlton Mansions (a neighbouring block)
> • Stamford Hill (instead of Stamford Hill Mansions)[/indent]
>
> This issue is well-documented, and I have previously had to
recover incorrectly delivered mail from these locations. The
first and only correspondence I have received regarding this PCN
was the Notice of Debt Recovery from DCBL, meaning I was denied
my right to appeal or pay at the lower rate through no fault of
my own.
>
> 2. The Issue is One of Proper Notification, Not Addressing
>
> While I acknowledge that you may have sent the PCN to my
correct address, proper service of a notice is only deemed
effective if it is actually received. The assumption that a
letter is received simply because it was sent to the correct
address is rebuttable, and in this case, it has clearly not been
received due to a failure by Royal Mail.
>
> The burden of proof in any subsequent legal claim would be on
you to demonstrate that the PCN was received, not simply that it
was sent. Given that I have documented issues with Royal Mail
misdelivery, the presumption of service is not applicable in
this case.
>
> 3. Requested Actions
>
> As I have only just become aware of this charge due to debt
collection activity, I require you to take one of the following
steps:
>
> [indent]1. Cancel the PCN, as it is unfair to pursue a charge
when I was never given the opportunity to respond.
> 2. Reissue the PCN at the original amount and allow me to make
an appeal as I would have been entitled to do had I received the
original notice.
> 3. Place the case on hold immediately while you investigate
this complaint, as I dispute liability on the grounds of
non-receipt.[/indent]
>
> 4. Failure to Act Fairly Will Be Considered Unreasonable
Conduct
>
> If you dismiss this complaint with “it is not our fault” or
refuse to allow an appeal despite being informed that the notice
was never received, I will escalate the matter to:
>
> [indent]• The International Parking Community (IPC) for a
breach of fair process under the Private Parking Single Code of
Practice (PPSCoP).
> • The Information Commissioner's Office (ICO) if you continue
processing my personal data despite failing to ensure proper
notification.
> • The courts, if necessary, where I will challenge the claim
on the basis of lack of service and procedural
unfairness.[/indent]
>
> 5. Urgent Response Required
>
> I expect a written response within 14 days confirming how you
intend to resolve this. If I do not receive a satisfactory
reply, I will proceed with formal complaints to the IPC and, if
necessary, prepare a legal defence against any further action.
>
> Sincerely,
>
> [Your Full Name]
> [Your Contact Information]
--- End Quote ---
#Post#: 58414--------------------------------------------------
Re: NPC Ticket not received
DIR By: gimpel
Date: February 16, 2025, 2:39 pm
---------------------------------------------------------
Thanks
#Post#: 58516--------------------------------------------------
Re: NPC Ticket not received
DIR By: gimpel
Date: February 17, 2025, 6:54 am
---------------------------------------------------------
Hi
I received this reply from NPC should I pay or fight further in
order to make a transfer of liability?
Good afternoon,
Thank you for your email,
I have looked into the charge and events around the issuing of
this PCN.
I can see the charge was issued as you were parked without
holding the relevant permit, following this we sent out our
Notice To Keeper out on 20-12-2024. As no response was received
to this letter, the charge was passed onto DCBL after 42 days.
Whilst I appreciate that you may not have received the original
PCN, I must advise you that all PCNs are sent via Royal Mail we
are under no obligation to send via any other method. Therefore,
National Parking Control Group Limited cannot be held
accountable for mail not being received
It is unfortunately now too late to appeal the charge, I have
had confirmation the appeals team will not accept an appeal
submission.
In conclusion, I find that this PCN was issued correctly and the
way we have acted is in line with procedure . I am however, as a
gesture of goodwill, willing to reduce the PCN back to £60 for
the next 7 days. If not paid after this time the PCN will remain
with DCBL at the full price.
You can make payment via this link:
HTML https://npc.ec6pay.com/
If you are unhappy with the outcome of your complaint, please
refer this to the IPC, our Accredited Trade Association.
Kind regards
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