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#Post#: 58141--------------------------------------------------
Parkingeye M3 Fleet services
DIR By: CaptainRaymondHolt
Date: February 14, 2025, 12:25 pm
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Hi,
Some help with this one please. Driver (actually not the RK)
suffered a puncture on M3 just before Fleet Services and pulled
in. Newish car, no spare, called AA who eventually arrived and
called mobile tyre fitter who replaced tyre. All in 2hr 20 mins
in services.
Any legal issue with the PCN before we plead to their human side
:)
[attachment deleted by admin]
#Post#: 58145--------------------------------------------------
Re: Parkingeye M3 Fleet services
DIR By: Dave Green
Date: February 14, 2025, 12:51 pm
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Do you have anything in writing from the AA or tyre fitter (such
as a receipt for the tyre)?
If so, submit this with any appeal you make:
HTML https://www.parkingeye.co.uk/motorist/how-to-appeal-your-pcn/
--- Quote ---
> Are you going to appeal?
> Your first step is deciding if you’re going to appeal.
> ...
> There may have been valid reasons for you being unable to
return to your vehicle or staying too long on a site, like an
accident for instance. We understand that in difficult moments
you’re not as focused on parking and so might decide to appeal.
>
>
> Provide evidence
> ...
> You could also submit receipts from a recovery company or
breakdown service, a doctor’s note or any other documentation
that helps to support your appeal and prove there were
mitigating circumstances.
>
--- End Quote ---
#Post#: 58147--------------------------------------------------
Re: Parkingeye M3 Fleet services
DIR By: DWMB2
Date: February 14, 2025, 12:55 pm
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Before we get onto any appeals, have you tried speaking to
whichever company runs the service station? That wound be a good
first port of call, emphasising the safety element of the driver
needing to stop.
#Post#: 58148--------------------------------------------------
Re: Parkingeye M3 Fleet services
DIR By: CaptainRaymondHolt
Date: February 14, 2025, 1:02 pm
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Thanks for the speedy replies.
No contact made with either Parking Eye, or the operator of the
services, PCN received today and wanted to check my options
before responding.
I have a report from the AA, a receipt from the tyre company and
a photo of the car jacked up with the tyre fitter van next to it
as I assumed this might happen.
#Post#: 58334--------------------------------------------------
Re: Parkingeye M3 Fleet services
DIR By: DWMB2
Date: February 16, 2025, 5:42 am
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The usual argument with breakdowns is "frustration of contract",
that is, you were unable to comply with the terms on offer due
to matters outside of either party's control.
One consideration here however, is that the notice from
ParkingEye suggests that if you're going to stay for longer than
2 hours, there is the possibility to pay for parking, and
ParkingEye will seek to argue that once the driver knew they
were going to be there longer than 2 hours, they should have
paid.
As a starting point, the keeper should speak to the service
station owners/management (not telling them who was driving) and
see if they'll intervene. If they won't we can pursue appeals.
#Post#: 58368--------------------------------------------------
Re: Parkingeye M3 Fleet services
DIR By: CaptainRaymondHolt
Date: February 16, 2025, 10:02 am
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Thank you for the advice. The RK has emailed Welcome Break (the
services operator) with the details and they say they are going
to contact Parking Eye on Monday to cancel the PCN.
The RK has also asked to be copied in on the email to Parking
Eye just in case there is an issue down the line.
Final question, once we know welcome break have asked for the
cancellation, should the RK make contact with Parking Eye for
confirmation that they have cancelled it?
#Post#: 58369--------------------------------------------------
Re: Parkingeye M3 Fleet services
DIR By: b789
Date: February 16, 2025, 10:07 am
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No need to contact PE for confirmation. The Keeper can simply
log in as though to pay or appeal the PCN and their system
should show that it has been paid or £0 balance.
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