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#Post#: 58059--------------------------------------------------
PCN - Parked in a disabled bay without displaying valid Disabled
badge Grove Farm Retail Park Chadwell Heath. RM6 4BN
DIR By: D23
Date: February 14, 2025, 4:39 am
---------------------------------------------------------
I recently received a parking charge for parking in a disabled
bay at Chadwell Heath Retail Park. However, this charge is
unfair, as my vehicle had broken down and was unable to move. I
had no choice but to wait for a recovery truck to arrive and
take me home. As evidence, I have provided the parking company
with a breakdown report confirming the incident.
At the time, my vehicle was experiencing mechanical issues, and
after breaking down, it was pushed into the bay to avoid
obstructing traffic. There were no other nearby parking spaces
available to move the vehicle into. Despite explaining the
situation and submitting evidence, my appeal to G24 was
rejected. The appeals process on their PCN was also quite
difficult to navigate, but I eventually managed to submit my
appeal.
They have now advised me to escalate the appeal through the IAS
(Independent Appeals Service). However, I understand that the
IAS has an extremely low success rate for motorists, making it
highly unlikely that my appeal will be upheld.
I have attached all relevant documents, including correspondence
and evidence.
Given the circumstances, what would be the best course of action
to challenge this charge?
if more information is needed please request it from me.
[attachment deleted by admin]
#Post#: 58134--------------------------------------------------
Re: PCN - Parked in a disabled bay without displaying valid
Disabled badge Grove Farm Retail Park Chadwell Heath. RM6 4B
DIR By: b789
Date: February 14, 2025, 11:43 am
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The Notice is not PoFA compliant so, don't tell 'em your name
Pike!
However, the AA report does not give any detail about the
location of the breakdown or the actual time the AA person
attended. Is there another element to the AA report that you
have not shown us?
The AA report was sent 2:28 after the vehicle was photographed
at the location by the G24 operative. You need to evidence that
the vehicle was broken down at the time of the alleged
contravention or soon after. The AA report is show as having
been sent at 20:42 and the PCN evidence shows the vehicle at the
location for just 9 seconds, which is not evidence of a "parking
period".
Easily defended if it ever went as far as a claim. What exactly
did you put in your appeal to G24?
#Post#: 59644--------------------------------------------------
Re: PCN - Parked in a disabled bay without displaying valid
Disabled badge Grove Farm Retail Park Chadwell Heath. RM6 4B
DIR By: D23
Date: February 25, 2025, 9:42 am
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i didnt tell them my name i believe they requested my name from
the DVLA as they sent me a letter to my address.
I basically told them exactly what i said to the appeals process
that my vehicle broke down there was only that spot to push the
vehicle out of the way and a breakdown service attended then
towed my vehicle away and that when the ticket person issued the
fine it was probably when i walked away for a minute to flag
down the aa driver.
the AA report time is when the driver closed the job its
automatically sent to me.
shall i just ignore them as theyre just being petty not
cancelling the charge plus as you state its only showing 9
seconds
#Post#: 59651--------------------------------------------------
Re: PCN - Parked in a disabled bay without displaying valid
Disabled badge Grove Farm Retail Park Chadwell Heath. RM6 4B
DIR By: jfollows
Date: February 25, 2025, 10:33 am
---------------------------------------------------------
G24 obtained the name of the registered keeper of the car, there
is no way they know who the driver of the car was unless you
tell them. So dont, you are under no obligation to do so.
But your post implies that you did tell them who the driver was.
#Post#: 59674--------------------------------------------------
Re: PCN - Parked in a disabled bay without displaying valid
Disabled badge Grove Farm Retail Park Chadwell Heath. RM6 4B
DIR By: b789
Date: February 25, 2025, 11:52 am
---------------------------------------------------------
We know that they know your name. No one said not to actually
give them your name. As [member=636]jfollows[/member] said
above, they do not know the name of the driver unless you tell
them, inadvertently or otherwise.
So, if you've responded to them as the Keeper (because the NtK
is addressed to you) and said "I parked at the location and was
broken down..." instead of referring to the driver in the third
person with "The driver parked at the location and was broken
down...", you have inadvertently let them know that you, the
Keeper, were also the driver. Up until that point they had no
idea who the driver was.
The Keeper and the driver are separate legal entities and there
is no legal obligation on the Keeper to identify the driver to
an unregulated private parking company. So, if their NtK was not
compliant with PoFA, then they cannot transfer liability from
the unknown driver to the known Keeper.
"Golden ticket" as long as the driver is not identified. So, can
you now clarify whether you think you have identified the Keeper
as also being the driver?
#Post#: 59839--------------------------------------------------
Re: PCN - Parked in a disabled bay without displaying valid
Disabled badge Grove Farm Retail Park Chadwell Heath. RM6 4B
DIR By: D23
Date: February 27, 2025, 3:19 am
---------------------------------------------------------
here is the message that i sent to the company.
I am writing to formally appeal the Parking Charge Notice (PCN)
issued to my vehicle, registration number CY11 UKA, on 9th
December 2024 at Grove Farm Retail Park, Chadwell Heath, RM6
4BN.
On the date in question, my vehicle broke down at the retail
park and became immobile. I had contacted AA recovery services
to assist me, and they were en route to the location. I
momentarily stepped away from the vehicle to flag down the
recovery driver and provide guidance to the exact location. Upon
my return, I found that this PCN had been issued for parking in
a disabled bay without displaying a valid disabled badge.
I would like to emphasize the following points:
Unforeseeable Mechanical Breakdown: My vehicle was immobile due
to a mechanical failure, a situation entirely beyond my control.
I had no choice but to remain in the retail park while awaiting
recovery.
Temporary Absence: My brief absence from the vehicle was solely
to assist the recovery driver from the AA in locating me, as the
situation required urgency and cooperation. This absence was
neither negligent nor an intentional violation of parking rules.
Mitigating Circumstances: According to the British Parking
Association (BPA) Code of Practice, Section 17.4, consideration
should be given to mitigating circumstances, such as a vehicle
breakdown.
To support my appeal, I have attached the breakdown report from
the AA, which confirms the mechanical failure and the recovery
service provided.
Given the exceptional circumstances and the evidence provided, I
kindly request that you cancel this parking charge notice.
Thank you for your understanding and prompt attention to this
matter. I look forward to your response.
Yours sincerely,
#Post#: 59870--------------------------------------------------
Re: PCN - Parked in a disabled bay without displaying valid
Disabled badge Grove Farm Retail Park Chadwell Heath. RM6 4B
DIR By: b789
Date: February 27, 2025, 7:40 am
---------------------------------------------------------
OK. So you identified as the driver. PoFA breaches by G24 cannot
be argued. Never mind. there are other breaches that will go
against them.
However, as you have exhausted the appeals process, you will
have to wait for the inevitable court claim. This is good
because it is the only truly independent dispute resolution
service.
Ignore all the debt collector letters that are going to come
your way. They are powerless and can only scare the low-hanging
fruit on the gullible tree to pay out of ignorance and fear.
Nothing will happen.
You are now waiting for a Letter of Claim (LoC). Come back when
you receive won of those and we will advise on how to respond.
You can, in the meantime, send a formal complaint to G24 and to
the DVLA. As G24 have breached the BPA/IPC Private Parking
Single Code of Practice (PPSCoP) by incorrectly reducing the
time allowed to make payment before debt recovery action can
begin, they have also breached the DVLA KADOE contract.
Send the following as a formal complaint to G24 to begin with:
--- Quote ---
> [Your Name]
> [Your Address]
> [City, Postcode]
> [Email Address]
>
> G24 Ltd
> Complaints Department
> PO BOX 3320
> Gerrards Cross
> SL9 8WT
>
> [Date]
>
>
> By email to: info@g24.co.uk
>
> Subject: Formal Complaint Parking Charge [PCN Reference]
Breach of PPSCoP
>
> Dear Sir/Madam,
>
> I am writing to formally complain about Parking Charge Notice
(PCN [Reference]) issued for an alleged contravention at
Chadwell Heath Retail Park. This charge is both unjust and in
breach of the BPA/IPC Private Parking Single Code of Practice
(PPSCoP).
>
> Background of the Complaint
> [indent]My vehicle suffered a mechanical failure and was
immobilised while awaiting recovery. Due to the lack of
alternative spaces, the vehicle was pushed into a disabled bay
to avoid obstructing traffic. I submitted a breakdown report
confirming the mechanical failure and subsequent recovery, yet
G24 rejected my appeal.[/indent]
>
> [indent]Following your rejection, I escalated my case to the
Independent Appeals Service (IAS), but the appeal was also
unsuccessful. Given your failure to comply with the PPSCoP, I am
now lodging this formal complaint before escalating the matter
to the DVLA and IPC.[/indent]
>
> Breach #1 Incorrect Payment Deadline
> [indent]Your Notice to Keeper (NtK) unlawfully states that
payment must be made within 28 days from the "issue" date. This
is a clear misrepresentation of the required timeframe under the
PPSCoP, which mandates that recipients have 28 days from the
date of "receipt" to respond or make payment. This breach
unfairly reduces the time available to challenge the charge,
rendering the notice non-compliant with industry
regulations.[/indent]
>
> Breach #2 Failure to Apply Breakdown Exemption (Annex F1(c))
> [indent]The PPSCoP explicitly prohibits enforcement against a
broken-down vehicle awaiting recovery. Clause Annex F1(c) of the
PPSCoP states:[/indent]
>
> [indent]"A Parking Charge Notice must not be issued where
there is evidence that the vehicle was immobilised due to a
mechanical fault and was awaiting recovery."[/indent]
>
> [indent]Despite submitting irrefutable evidence of the
breakdown, including an official breakdown report, G24
wrongfully refused to cancel the charge. This constitutes a
clear failure to adhere to the PPSCoP and demonstrates an unfair
enforcement policy.[/indent]
>
> Concerns Regarding Late Delivery of the NtK
> [indent]The NtK was received after the 14-day deadline for
PoFA compliance, and I do not believe that the notice was
actually sent on the date it was issued. Furthermore, I have
reason to believe that G24 did not use a first-class or
equivalent service to comply with the two-working-day delivery
assumption under PoFA. Most hybrid mail systems used by
consolidators employ a slower 2-3 day delivery service, which
does not meet this requirement.[/indent]
>
> [indent]As such, I require G24 to provide evidential proof of
the actual date the notice was entered into the postal system.
The PPSCoP states clearly at section 8.1.2(e) Note 2:[/indent]
>
> [indent]"Parking operators must retain a record of the date of
posting of a notice, not simply of that notice having been
generated (e.g. the date that any third-party Mail Consolidator
actually put it in the postal system.)"[/indent]
>
> [indent]Therefore, G24 must evidence the actual date the
notice was posted, not simply generated. An internally generated
certificate of posting by hybrid mail from a consolidator does
not satisfy this requirement, and G24 must obtain proof from
their mail consolidator of the exact date the notice was
submitted into the postal system.[/indent]
>
> Requested Actions
> [indent]To resolve this matter, I require the
following:[/indent]
>
> [indent]1. A written response addressing the specific breaches
of the PPSCoP outlined above.
> 2. Acknowledgment that the charge should have been cancelled
under the breakdown exemption clause.
> 3. Provision of documented proof from your mail consolidator
confirming the exact date the NtK was entered into the postal
system and the postal service used.[/indent]
>
> Response Deadline and Notice of Escalation
> [indent]I expect a full response within 14 days of this
letter. Failure to respond satisfactorily will result in the
following actions:[/indent]
>
> [indent]- A formal complaint to the DVLA for G24's breach of
its Keeper At Date Of Event (KADOE) contract, which governs
access to DVLA keeper data.
> - A formal complaint to the International Parking Community
(IPC) for non-compliance with the PPSCoP.
> - Further action, including potential legal challenge, if the
charge is not cancelled immediately.[/indent]
>
> [indent]I trust that G24 will take this matter seriously and
respond accordingly.[/indent]
>
> Yours sincerely,
>
> [Your Name]
>
--- End Quote ---
Send it as a pdf attachment to an email to info@g24.co.uk and CC
in yourself. If they come back to you with some rubbish about
not accepting complaints at that email address, then, if you
have not already done so anyway, send it by post, first class
and obtain a free "Proof of Posting Certificate" from any post
office.
#Post#: 60511--------------------------------------------------
Re: PCN - Parked in a disabled bay without displaying valid
Disabled badge Grove Farm Retail Park Chadwell Heath. RM6 4B
DIR By: D23
Date: March 4, 2025, 6:15 am
---------------------------------------------------------
Recieved a reply today from G24
Dear Sir/Madam
Thank you for your email.
For any queries relating to a Contractual Parking Charge Notice,
please contact our Appeals Team who will be able to assist.
There are two available appeal procedures provided to you on the
back of the Contractual Parking Charge Notice. I have laid these
out for you below. Please kindly follow this option where our
appeals team will update the details.
www.appealyourcharge.co.uk
or alternatively please write into our PO BOX address;
G24 Ltd
PO BOX 3320,
Gerrards Cross,
Bucks,
SL9 8WT
If you wish to make a complaint, please follow the correct
process and write into the above PO BOX address.
Alternatively, you can contact our Customer Services Team on
0370 042 7215.
For information regarding your data, please visit our privacy
notice on the link below.
www.g24.co.uk/privacy-notice
You may not receive further communication from this email.
Yours Sincerely
G24
#Post#: 60513--------------------------------------------------
Re: PCN - Parked in a disabled bay without displaying valid
Disabled badge Grove Farm Retail Park Chadwell Heath. RM6 4B
DIR By: DWMB2
Date: March 4, 2025, 6:18 am
---------------------------------------------------------
I would do as below:
--- Quote ---
> If they come back to you with some rubbish about not accepting
complaints at that email address, then, if you have not already
done so anyway, send it by post, first class and obtain a free
"Proof of Posting Certificate" from any post office.
--- End Quote ---
#Post#: 64490--------------------------------------------------
Re: PCN - Parked in a disabled bay without displaying valid
Disabled badge Grove Farm Retail Park Chadwell Heath. RM6 4B
DIR By: D23
Date: March 27, 2025, 12:18 pm
---------------------------------------------------------
Hi all
So after sending that complaint I haven't recieved a reply yet
from them.
I have however today recieved a bailiff letter.
Please see attached
What are my steps now?
Thanks
[attachment deleted by admin]
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