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#Post#: 57976--------------------------------------------------
Leasing Company (Tesla) Paid PCN Without Notifying Me – What Are
My Options?
DIR By: zunaster
Date: February 13, 2025, 10:34 am
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I recently discovered that my leasing company, Tesla, paid a PCN
on my behalf without notifying me beforehand. Nearly 2 months
after the incident, I found out that Tesla had already paid the
£60 fine and added a £10 admin fee, and will be deducting a
total of £70 from my upcoming direct debit for the lease.
Upon contacting Tesla, they sent me a copy of the PCN, which was
issued in error by my gym. Had I been notified earlier, I could
have had it cancelled, as my car was correctly registered for
long stay parking.
I’ve checked my lease agreement, which states that driver is
responsible for paying fines (Clause 3.8). However, Tesla’s
unilateral payment prevented me from appealing the charge, and
they are going to deduct the amount from my bank account. There
is no clear provision in the lease agreement giving them the
authority to make such payments automatically without first
informing me.
Given the circumstances, what are my options? Can I challenge
Tesla’s decision to pay the PCN and deduct the amount from my
account without my authorisation? Is there a way to recover the
amount, considering I would have had the ticket cancelled had I
been given the opportunity?
I have attached a copy of the PCN for reference.
The lease T&Cs are below:
1.1 We are hiring and you are taking on hire, for the hire
period which commences on the date you take delivery of the
Vehicle (including each item of equipment and all renewals and
replacements of the Vehicle, and additions to it) on these Terms
and on the terms on the front page of this Agreement
1.2 We will own the Vehicle and will retain ownership of it even
though you are in possession of it.
1.3 At the end of the hire period, you will return the Vehicle
to us on the following conditions, and you must:
1.3.1 have paid all sums due under this Agreement, including any
Excess Mileage Charges.
1.3.2 either return the Vehicle to the address specified by us,
or arrange for it to be collected from you, on or before the end
of the hire period; and
1.3.3 return the Vehicle in good and serviceable repair, as set
out in clause 3.2.
1.4 Upon the return of the Vehicle, we will:
1.4.1 assess the condition of the Vehicle and, if it is not in
good and serviceable repair, inform you of our reasonable
estimate of the costs necessary to return it to that condition
and we may then invoice you for those costs.
1.4.2 compare the recorded mileage of the Vehicle with the
contract mileage and advise you of any payable Excess Mileage
Charges shown overleaf.
1.4.3 if we have collected the Vehicle from you, we will advise
you of the costs incurred in collecting it and you may be liable
for these costs.
1.5 Your obligations under the Agreement will remain outstanding
until all sums owed to us have been paid.
2. Rentals
2.1 You will pay the Rentals, including any VAT or other similar
tax which is payable at the times shown on the front page of
this Agreement.
2.2 You will pay the Advance Payment shown on the front page of
this Agreement on or before the date that the Initial Rental is
due.
2.3 Payment of all amounts payable under this Agreement on the
due dates (specified on the front page of this Agreement) is an
essential term of this Agreement. All Rentals must be made by
Direct Debit from a bank or building society account and you
must complete a Direct Debit instruction authorising your bank
or building society to accept debits from us for varying amounts
to enable the Rentals to be paid. Here is the exact copy of the
provided clauses:
2.4 If you have a pending invoice and you make a Repayment that
is more than the Monthly Payment amount stated in the Agreement
and the amount of the pending invoice, any excess amount paid
will be automatically applied to your next Repayment.
2.5 We shall not refund you any overpaid sums back unless
exceptional circumstances apply.
2.6 we reserve the right to refuse to act upon an instruction to
refund overpayments and may defer acting thereon or seek further
information with respect to your payment instruction.
2.7 You shall notify us of the wish to receive a refund of any
payments made in excess of a Repayment before the date of your
next billing period, failing which we shall not return the funds
unless exceptional circumstances apply.
2.8 Any refunds shall be returned back to the original bank
account or card from which the payment was originally made.
2.9 Punctual payment is essential, and you shall be deemed to
have repudiated this Agreement if you fail to pay any sum
specified in a notice of default served on you in compliance
with the Consumer Credit Act 1974.
2.10 Any interest payable on amounts of unpaid Rentals under
this Agreement will be payable before and after any judgment
made against you at the rate of 4.9%. We will not charge
interest on top of the interest which is applied to any amount
of unpaid Rentals."
3. Your Obligations
You Shall:
3.1 keep the Vehicle at all times in your possession or control
and on demand inform us of the whereabouts of the Vehicle.
3.2 at your own expense keep and maintain the Vehicle in good
and serviceable repair and condition. Good and serviceable
repair means good condition excluding any fair wear and tear as
defined by the British Vehicle Rental and Leasing Association
from time to time;
3.3 ensure that, where applicable, the Vehicle has a valid
Ministry of Transport (MOT) test certificate;
3.4 use the Vehicle wholly or mainly for private purpose and not
in the course of a business;
3.5 be absolutely responsible for any loss, damage, depreciation
as a result of such damage, theft or destruction of the Vehicle
or any part thereof;
3.6 permit us or our agents at all reasonable times to inspect
and test the condition of the Vehicle;
3.7 not sell, pledge, charge, assign, sub-let, hire, allow a
lien to be created or otherwise dispose of the Vehicle;
3.8 promptly pay all fees, duties, charges, fines, taxes, and
other outgoings payable in respect of the Vehicle and your use
of it. For the avoidance of doubt, this includes speeding fines
and parking tickets;
3.9 pay to us on demand all expenses and costs incurred by us as
a direct result of your failure to comply with the terms of this
Agreement. This includes costs and expenses arising where we
enforce our rights under this Agreement, including those set out
at 7.3 below; and
3.10 you will reimburse us for all loss, costs and expenses
incurred by us as a result of your failure to comply with your
obligations under clause 3.2 above and which arise out of a
third-party claim.
3.11 not leave the country in possession of your Vehicle for a
period of more than 30 consecutive days without requesting
consent from us and receiving that consent in writing.
4. Insurance
4.1 Once you are in possession of the Vehicle you will be
responsible for any loss of or damage to the Vehicle which
subsequently occurs, except where this is caused by a defect in
the Vehicle.
4.2 You shall at your expense effect and maintain a
comprehensive insurance policy with a reputable insurer to cover
the Vehicle for its full replacement value and such insurance
shall cover such risks as are usually covered for the types of
use for which the Vehicle is being used and such further risks
as we reasonably require. You shall notify the insurers of our
interest in the Vehicle and produce to us on demand, evidence of
such insurance and the payment of premiums. You shall maintain
that insurance policy for as long as this Agreement remains in
force.
4.3 If there is any shortfall between the amount we recover from
the Insurers and the loss, cost and/or expense we incur then you
shall pay the amount of the shortfall to us upon demand.
5. Late Payment and Default Charges
5.1 You shall pay to us interest on any overdue Rentals or other
sums due to us from their due date until the date of payment at
the Interest Rate shown at 2.7 above, such interest to accrue
from day to day.
5.2 Any interest payable under this Agreement will be payable
after, as well as before, any judgment made against you.
5.3 We will not charge interest on any default sums until the
29th day after we notify you that they are payable. We wilililil
not charge interest on the interest which is applied to default
sums.
5.4 We may contact you via SMS, email, post, or any other
contact details which you have supplied us in case of default.
5.5 We may prevent you from accessing additional services
offered by Tesla in respect of the Vehicle, such as
Supercharging or warranty related work. until you have cleared
your arrears in case of serious default. We may also access the
Vehicle’s location in the event that you are in default, and we
terminate the Agreement.
5.6 You shall reimburse us for our loss, costs and/or expenses
that we incur as a direct consequence of your failure to fulfil
your obligations under this Agreement including where we enforce
this Agreement against you and/or for an event as described in
clause
5.7 Our current default charges are set out below and we may
vary or add to the charges by notice to you to reflect changes
in our overhead costs or direct costs we are required to pay to
others, to take account of inflation or regulatory requirement
changes. The specific charges which we may make are: Late
payment charge: £12; Unpaid cheque/direct debit: £12;
Administration fee £10
6. Return of the Vehicle
Upon the expiration or termination of this Agreement pursuant to
clause 6 you shall either return the Vehicle (including all
keys, remote devices and alarm/immobilisation codes) to a
location determined by us, or make it available for collection
by us (in which case you will be responsible for our collection
costs) and return to us all licence certificates and other
documents relating to the Vehicle (including the V5C
Registration Document and MOT certificate). The Vehicle
including any goods and/or personal belongings in and/or on the
Vehicle must be returned in good repair and condition.
7. Termination by us
If any of the following events occur:
7.1 if you fail to pay any Rental or other sum due under the
Agreement on the due date, or otherwise shall be in breach of
your obligations under this Agreement; or
7.2 if any of the information given by you when applying for
this Agreement is materially false; or
7.3 if you become bankrupt or are unable to pay your debts or if
an interim order in bankruptcy is presented or made, or you
become apparently insolvent; or
7.4 serious default which shall amount to a termination of the
Agreement by us and may result in the collection of the Vehicle,
or
7.5 you die; or
7.6 if a proposal for a voluntary arrangement relating to you is
presented or made; or
7.7 you are convicted of an offence involving dishonesty or any
other offence deemed prejudicial to us; or
7.8 where you breach a term of this Agreement which can be
remedied, and you do not remedy the breach within the period
specified in a default or similar notice that we serve on you.
7.8.1 then we may, on or after the date specified in any
notice served in compliance with the Consumer Credit Act 1974,
terminate this Agreement, upon which you shall no longer be in
possession of the Vehicle with our consent, and we shall be
entitled to retake possession of the Vehicle and take steps to
enforce this Agreement against you.
8. Payment by customer on termination
If this Agreement shall terminate by reason of your repudiation,
accepted by us, or if we end this Agreement under Clause 7
above, you shall pay to us promptly on our demand:
8.1 all arrears of Rentals (apportioned as necessary), interest
and other sums due to us at the date of termination.
8.2 the cost of all repairs required to put the Vehicle into
good serviceable repair and condition.
8.3 all reasonable costs incurred by us in repossessing,
storing, insuring, and selling the Vehicle including any
litigation costs and charges and delivering it to a buyer, and
in collecting outstanding payments from you. Where we are
required to instruct a debt collection agent, we may seek to
recover the cost of instructing the debt collection agency from
you.
8.4 damages for any breach of this Agreement committed by you
prior to termination; and
8.5 as compensation and/or liquidated damages for your failure
to comply with the terms of this Agreement, the total of the
outstanding rentals under the Agreement, less (a) the net
proceeds of the sale of the Vehicle, that is after deducting the
costs and expenses (including VAT) of tracing, repossession,
insurance and sale and (b) a discount of 4% per annum on Rentals
paid before the date on which they were originally due.
9. Exclusion of our Liability
9.1 We exclude liability for any loss you suffer as result of
any delay in delivery of the Vehicle. The delivery to you is our
best estimate only. We will notify you of delivery within 2 days
of the delivery date. You must inspect the Vehicle on delivery
and ensure it is of satisfactory quality before accepting it.
9.2 Except to the extent set out in applicable law, we are not
liable for any loss you may incur arising out of this Agreement.
This exclusion of liability is explained to you under the
exclusions and limitations of the Tesla New Vehicle Limited
Warranty or the Tesla Used & Extended Used Vehicle Limited
Warranty. Your sole and exclusive remedy under this Agreement
will be limited to reimbursement of your Order Fee. This
limitation of liability clause shall not apply in cases of
wilful misconduct, wilful deception, or gross negligence on our
part or in cases of death or personal injury.
10. Cancellation
10.1 Once you have signed this Agreement, you have a right to
cancel it for any reason before the end of the cancellation
period. The cancellation period begins on the day the Agreement
is entered into and ends 14 days after the day the Agreement is
entered into.
10.2 You may cancel this Agreement within the cancellation
period stated in clause 9.1 by giving notice to our Financial
Services Team using one of the following methods:
10.2.1 emailing TFSSupport@tesla.com; or
10.2.2 sending the form provided by post to 185 Ashton New Rd,
Manchester, M11 3DX;
10.2.3 calling us and leaving us a voicemail on 01628 244000.
10.3 If you take delivery prior to the expiry of the 14-day
cancellation period, by taking delivery of the Vehicle you
expressly consent to commence the hire of the Vehicle before the
end of the cancellation period.
10.4 If you cancel this Agreement, you must pay us Rental
payments pro-rated from the day these first became payable under
this Agreement until the day the Vehicle is returned to us. You
must pay us without delay and, in any event, no later than 30
days after giving notice of cancelation. You can pay us by
direct credit or bank transfer to the account that we confirm
with you.
10.5 If you have paid any amounts in excess of the pro-rated
Rental payments due, we shall return any surplus to you.
10.6 You are required to return the Vehicle to us in
satisfactory and saleable condition.
10.7 We may make a deduction from monies due to be returned to
you for loss in value of the Vehicle supplied if the loss is the
result of unsatisfactory handling by you.
10.8 We may charge you our reasonable costs incurred for the
return and/or collection of the Vehicle.
11. Vehicle Warranty
11.1 The only warranties on the Vehicle are the Tesla New
Vehicle Limited Warranty (which is separate from this lease and
states any coverage limits) and a warranty that the vehicle
conforms to the description in this Agreement. These warranties
are provided to us by the Vehicle’s manufacturer, and we assign
our rights under these warranties to you during the term of this
Agreement. You agree to have received, read, and understood the
Tesla New Vehicle Limited Warranty or the Tesla Used & Extended
Used Vehicle Limited Warranty, as applicable, from our website.
12. General
12.1 We shall be entitled to assign or transfer all or any of
our rights and/or duties under this agreement at any time to
another person without your consent and without giving you prior
notice. This will not affect or reduce any rights or protections
you may have under this Agreement. You shall not be entitled to
assign or transfer any of your rights and duties under this
Agreement.
12.2 We may communicate with you by phone, email, post, or SMS
using the contact details you have provided us with. If you
change your email address, then immediately you must give notice
of your new email address.
12.3 Any notice, demand, or statement to be given to you shall
be validly given if delivered, sent by email, or sent by post to
or left at your address as stated in this Agreement or at your
present or last-known address. Any notice will be effective 72
hours after posting if sent by prepaid letter post, at the time
of delivery if delivered by hand and in the case of email.
12.4 Except as otherwise agreed or as required by applicable
law, rule, or regulation, we may share your personal information
with certain of our service providers and/or group companies so
that they may process and service your account as required.
Further, we do not disclose personal information to
non-affiliated third parties, except as required by law or as
permitted by law.
12.5 Our Privacy Policy; Payment Terms for Services;
Supercharger Fair Use Policy; and Return Policy are each
incorporated into this Agreement and can be viewed at
www.tesla.com/en_GB/about/legal,and the Return Policy, which can
be viewed at www.tesla.com/en_GB/support?Tesla-return-policy.
12.6 More information about the types of products and services
we offer, and any financial assistance available can be viewed
on the FAQs on our website.
12.7 You agree to have received and read the Owner’s Manual from
the manufacturer’s website for your Vehicle, as applicable. The
Owner’s Manual is also accessible via your Vehicle’s
touchscreen. The Owner’s Manual explains the operation of your
Vehicle including applicable options, features, and hardware.
The Owner’s Manual may be updated and revised as new features
for your Vehicle are introduced by the manufacturer.
12.8 If any provision or part of this Agreement is found to be
legally invalid or unenforceable, this shall not affect the
remaining provisions which shall remain in full force and
effect.
12.9 No relaxation of the terms of this Agreement or indulgence
extended to you shall prejudice or act as a waiver of our strict
rights
12.10 We can make reasonable and appropriate changes to this
Agreement whilst it is in force, including to reflect changes in
law, regulation, industry guidance, or a decision of the
Financial Ombudsman Service. We may also make changes if it
becomes impossible or impracticable, in our opinion, to carry
out any of the terms of this Agreement as a result of a change
in the law or regulation or circumstances beyond our control or
if any changes are not to your detriment, including to correct
any errors or inaccuracies. Where we do make such changes, we
will notify you by email. Minor changes or changes not to your
detriment will not require notification.
12.11 This Agreement will be governed by the law of England and
Wales unless you live in Scotland or Northern Ireland, in which
case this Agreement will be governed by the laws of Scotland or
Northern Ireland respectively; any court case will be heard in
the country where you are domiciled in the UK, being England and
Wales, Scotland or Northern Ireland.
12.12 Our complaint handling process is available at:
HTML https://www.tesla.com/en_gb/support/finance-agreement-issues
12.13 If you have a complaint about this Agreement which you
are unable to resolve with us then you have a right to refer it
to the Financial Ombudsman Service unless you enter into this
Agreement in the course of your business (when you may have a
right to do so) by writing to them at Exchange Tower, Harbour
Exchange, London, E14 9SR, or via
HTML https://www.financial
-
ombudsman.org.uk.
12.14 We are authorised and supervised by the Financial Conduct
Authority (“FCA”), 12 Endeavour Square, London E20 1JN. Our FCA
registration number is 697480 and our company registration
number is 09533203.
[attachment deleted by admin]
#Post#: 58017--------------------------------------------------
Re: Unauthorised Parking "Fine" charge from Leasing
Company
DIR By: b789
Date: February 13, 2025, 2:28 pm
---------------------------------------------------------
Your only recourse is to sue the lease company, Tesla, under the
Consumer Rights Act 2015.
This is no longer a private parking charge issue. Your issue is
with Tesla.
As the Hirer you can argue the following points in a formal
complaint before a Letter of Claim (LoC) to Tesla:
1. Breach of Contract – Unfair Terms (Consumer Rights Act 2015,
Section 62 & Schedule 2)
[indent]• Tesla’s unilateral payment of the PCN without
consulting the Hirer is unfair.
• Any term allowing Tesla to do this without giving the Hirer a
chance to appeal is likely unfair and unenforceable.[/indent]
2. Failure to Exercise Reasonable Care and Skill (Consumer
Rights Act 2015, Section 49)
[/indent]• Tesla should have transferred liability to the Hirer
rather than paying outright.
• Failing to do so deprived the Hirer of their right to
challenge the charge.[/indent]
3. Unjust Enrichment
[indent]• By charging an admin fee on top of the PCN, Tesla
profited from an act that financially harmed the Hirer without
justification.
• This amounts to unjust enrichment, and the Hirer is entitled
to a refund.[/indent]
4. Failure to Provide Services as Described (Consumer Rights Act
2015, Section 50)
[indent]• If the lease agreement did not clearly state that
Tesla would pay PCNs rather than transfer liability, then their
actions are a breach of contract.[/indent]
5. Demand a Refund
[indent]• The Hirer demands a full refund of the PCN charge and
admin fee.
• Future PCNs should be transferred to the Hirer, not paid by
Tesla, unless explicitly authorised.[/indent]
#Post#: 58021--------------------------------------------------
Re: Leasing Company (Tesla) Paid PCN Without Notifying Me – What
Are My Options?
DIR By: zunaster
Date: February 13, 2025, 2:57 pm
---------------------------------------------------------
Thanks for taking time to respond.
I have edited my post, the money has yet to leave my bank
account on 11 March. It was just by luck that I found I came
across the direct debit on Tesla app.
In my formal complaint I can also will that the PCN says that
“The driver of the above vehicle is liable for a parking charge
in the above amount which, at the date of this notice, remains
unpaid in full”
I had similar issue before but money had been taken off and I
won the dispute via my bank.
#Post#: 58048--------------------------------------------------
Re: Leasing Company (Tesla) Paid PCN Without Notifying Me – What
Are My Options?
DIR By: b789
Date: February 13, 2025, 7:00 pm
---------------------------------------------------------
So, Tesla sent you a copy of the Notice to Keeper (NtK). All
Tesla had to do was transfer liability to you, the Hirer, in
accordance with PoFA and that would have been the end of the
matter as far as they were concerned.
Had they done that, they would have been absolved of any
liability and MET would have been obliged to send you a Notice
to Hirer (NtH). There are very specific rule in PoFA about
transferring liability from the Keeper to the Hirer.
However, upon reviewing the NtK, MET have breached their own
Approved Operator Scheme (AOS) Code of Practice (CoP). Section
8.4.3 states:
--- Quote ---
> Parking operators must provide a process for rental and
leasing companies
> to transfer liability.
--- End Quote ---
There is no mention on how the Keeper can transfer liability to
the Hirer if the vehicle is leased/hired on contract.
So, you’ve been scammed by MET and Tesla. Sue them.
#Post#: 58802--------------------------------------------------
Re: Leasing Company (Tesla) Paid PCN Without Notifying Me – What
Are My Options?
DIR By: zunaster
Date: February 18, 2025, 3:28 pm
---------------------------------------------------------
Thank you. I have not made the £70 payment as I cancelled my
direct debit before it was due on 11 March. Instead, I will be
setting up a standing order to maintain control over my
payments.
Could you please review my complaint letter to Tesla?
Dear Tesla Customer Support,
I am writing to formally dispute the unauthorised payment of a
PCN by Tesla on my behalf without prior notification or consent.
I have reviewed my lease agreement and I believe Tesla’s actions
are in breach of the contract terms.
Grounds for Dispute Based on Contract Terms:
1. No Authorisation to pay PCNs on my behalf
Clause 3.8 of the lease agreement states that I, as the hirer,
am responsible for paying fines.
Nowhere in the agreement does it state that Tesla has the
authority to pay PCNs directly without first informing me.
2. Failure to transfer liability
Instead of paying the PCN outright, Tesla should have
transferred liability to me, allowing me to dispute the charge
if necessary. This failure to follow standard procedure has
resulted in an unfair financial loss.
3.Failure to provide services as described
If Tesla claims it has the right to pay PCNs without prior
consent, this is a fundamental change to the contract that was
not clearly disclosed. This violates Section 50 of the Consumer
Rights Act 2015, which states that services must be provided as
described.
4. Unjust enrichment through administration fee
By paying the PCN without my consent and adding a £10
administration fee, Tesla has profited from an act that
financially harmed me.
This constitutes unjust enrichment, as the additional charge was
imposed for a service I neither requested nor consented to.
Action taken & future expectations:
- Since Tesla’s unilateral payment of the PCN was both
unauthorised and unfair, I have cancelled my direct debit to
prevent any unauthorised deductions.
- I will now reinstate payments via standing order to cover my
lease fees in full while ensuring that Tesla cannot impose
additional charges without my explicit consent.
Request to switch to standing order for Lease payments
Please confirm:
The correct bank details and reference to use for my monthly
payments.
That no penalties or late fees will be applied due to this
change, as payments will continue to be made on time.
This matter is urgent, and I expect a response within 7 days
before I escalate this matter to the Financial Ombudsman Service
and explore legal action under the Consumer Rights Act 2015.
I look forward to your prompt response and confirmation.
Best regards,
#Post#: 58820--------------------------------------------------
Re: Leasing Company (Tesla) Paid PCN Without Notifying Me – What
Are My Options?
DIR By: b789
Date: February 18, 2025, 7:28 pm
---------------------------------------------------------
You don’t sign a formal letter “Best regards”. You should point
out there is a big difference between a fine and a PCN, which is
simply a speculative invoice from an unregulated parking
company.
Here is a slightly adjusted version you can use or adapt:
--- Quote ---
> Subject: Formal Complaint – Unauthorised Payment of a Private
Parking Charge
>
> Dear Tesla Customer Support,
>
> I am writing to formally dispute Tesla’s unauthorised payment
of a private parking charge notice (PCN) on my behalf without
prior notification or consent. This action has deprived me of
the opportunity to appeal the charge and has resulted in an
unfair financial loss.
>
> At the outset, I must stress that a PCN is not a fine. It is a
speculative invoice issued by an unregulated private parking
company, and it has no statutory authority. By paying this
charge outright, Tesla has effectively accepted liability on my
behalf without my authorisation, which is wholly unacceptable.
>
> Grounds for Dispute
>
> 1. No Authorisation to Pay PCNs on My Behalf
>
> Clause 3.8 of the lease agreement states that I, as the hirer,
am responsible for paying fines. However, a private parking
charge is not a fine. Nowhere in the agreement does it grant
Tesla the authority to pay speculative invoices from private
parking operators without first informing me or obtaining my
consent.
>
> 2. Failure to Transfer Liability
>
> Instead of paying the PCN outright, Tesla should have followed
the standard industry practice of nominating me as the hirer,
thereby allowing me to appeal or dispute the charge if
necessary. Tesla’s failure to follow due process has denied me
this right and caused financial detriment.
>
> 3. Breach of Consumer Rights Act 2015 – Failure to Provide
Services as Described
>
> If Tesla asserts the right to unilaterally pay PCNs without
prior consent, this constitutes a fundamental change to the
contract that was neither disclosed nor agreed upon. This
practice is in breach of Section 50 of the Consumer Rights Act
2015, which mandates that services must be provided as
described.
>
> 4. Unjust Enrichment Through Administration Fee
>
> By paying the PCN without my consent and subsequently adding
an administration fee of £10, Tesla has imposed an unfair and
unjustifiable charge for a service I neither requested nor
agreed to. This constitutes unjust enrichment, as Tesla has
financially benefited from an action that has caused me
financial loss.
>
> Action Taken & Future Expectations
>
> As Tesla’s unilateral payment of the PCN was both unauthorised
and unfair, I have cancelled my direct debit to prevent further
unauthorised deductions.
> I will reinstate payments via standing order, ensuring my
lease fees are paid in full while preventing Tesla from imposing
additional unauthorised charges.
> Request to Switch to Standing Order for Lease Payments
>
> Please confirm the following:
>
> [indent]• The correct bank details and payment reference to
use for my monthly payments.
> • That no penalties or late fees will be applied due to this
payment method change, as payments will continue to be made on
time.[/indent]
>
> Resolution Required
>
> I expect Tesla to:
>
> [indent]• Fully refund the PCN amount and the unjust
administration fee.
> • Confirm in writing that Tesla will not make unauthorised
payments for PCNs in the future.[/indent]
>
> This matter is urgent, and I expect a formal response within 7
days. If I do not receive a satisfactory resolution, I will
escalate this complaint to the Financial Ombudsman Service and
explore legal action under the Consumer Rights Act 2015.
>
> I look forward to your prompt response.
>
> Yours faithfully,
>
> [Your Name]
> [Your Contact Details]
> [Your Lease Reference Number]
--- End Quote ---
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