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#Post#: 128152--------------------------------------------------
Re: UKCPS sent penalty charge for parking in my own space
DIR By: Dave65
Date: August 18, 2026, 9:53 am
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Unfortunately b789 seems to have left the forum.
I haven't seen any posts by him/her this year.
Other regulars will no doubt reply.
#Post#: 128154--------------------------------------------------
Re: UKCPS sent penalty charge for parking in my own space
DIR By: DWMB2
Date: August 18, 2026, 10:02 am
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Something along the same lines should do - amended to address
any new/different points (I note your previous response included
a request to update their address for service. If they're now
using the correct one this can be removed).
I'd also be tempted to add in a line noting that you have
already received and responded to a previous Letter of Claim in
respect of this incident. I would mention the correspondence you
sent as per reply #19 in this thread (assuming you sent it and
received no response?) - I would point out that you did not
receive a response to this, and you do not believe it is
reasonable conduct on the part of the prospective claimant to
ignore your correspondence for 15 months, before issuing an
almost identical Letter of Claim that does not address any of
the queries you have already raised.
Feel free to show us a draft before sending.
#Post#: 128186--------------------------------------------------
Re: UKCPS sent penalty charge for parking in my own space
DIR By: tincombe
Date: August 19, 2026, 3:27 am
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Could I suggest that you adopt a different tack because life has
moved on.
I refer to your LoC dated ** which is the second such I have
received from you as your records will show.
Since you last wrote to me, I have been in contact with your
principal and have attached their reply for your information. I
strongly suggest you contact them and align your methods with
their requirements as regards entitled residents' parking.
Yours
#Post#: 129094--------------------------------------------------
Re: UKCPS sent penalty charge for parking in my own space
DIR By: rjcbooth666
Date: August 28, 2026, 4:50 am
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Hi guys
Thank you for your help. I have combined both suggestions in the
following. Do I need to make any changes before I send it. Many
thanks.
Dear Sirs
I refer to your letter of claim dated 31 July 2026. This is the
second such letter of claim I have received from you as your
records will show. I did not receive a response to this, and I
do not believe it is reasonable conduct on the part of the
prospective claimant to ignore my correspondence for 15 months,
before issuing an additional Letter of Claim that does not
address any of the queries I have already raised.
Since you last wrote to me, I have been in contact with your
principal and include below their reply for your information.
They clearly state that no parking violation had occurred. "I
would like to assure you that we fully recognise and respect
your leasehold right to park in your allocated space (Space 20).
The parking enforcement scheme currently in operation does not,
and is not intended to, override or diminish any such rights
granted under your lease." Therefore, I strongly suggest you
contact them and align your methods with their requirements as
regards entitled residents' parking.
---
From: customerservice@rmguk.com
Subject: Case Ref: (04335951)
Thank you for your email date the 3rd July 2025. Michelle Wood
has read over your email and my response and is in approval of
the below content.
To begin, I appreciate the opportunity to respond and clarify
the rationale behind the parking enforcement measures in place
at Merment House.
Firstly, I would like to assure you that we fully recognise and
respect your leasehold right to park in your allocated space
(Space 20). The parking enforcement scheme currently in
operation does not, and is not intended to, override or diminish
any such rights granted under your lease.
The enforcement system was introduced in response to ongoing
issues with unauthorised parking across the estate. These
included instances of both residents and non-residents parking
in spaces not allocated to them, which caused significant
disruption and inconvenience to those entitled to use those
spaces.
To address this, a permit system was implemented to help our
enforcement partner, UKCPS, distinguish between authorised and
unauthorised vehicles. The requirement to display a permit is
not a variation of your lease, nor does it seek to impose new
conditions on your right to park. Rather, it is a practical
measure to ensure that your rights, and those of other
leaseholders, are protected from misuse by others.
We understand your concerns regarding the legal framework
surrounding leasehold rights and enforcement. However, the
permit system is not intended to interfere with your contractual
rights, but to support them by deterring unauthorised use of
private spaces. We do not dispute that you are entitled to park
in your allocated space; we simply ask that you display your
permit so that enforcement officers can verify your entitlement
and avoid issuing a charge in error.
Regarding the Parking Charge Notice (PCN) issued to you, we
acknowledge that this may have caused frustration. While we
offered to cover the cost of the PCN as a gesture of goodwill,
we understand your preference for cancellation and will take
this into account in future reviews of enforcement procedures.
Finally, we note your intention to escalate this matter to the
Housing Ombudsman. We will, of course, cooperate fully with any
investigation and provide all relevant documentation and context
to support our position.
We remain committed to managing the estate fairly and in
accordance with leaseholder rights, and we thank you for your
continued engagement on this matter.
Yours sincerely,
Jessica McGann
Property Manager
---
Yours,
#Post#: 129097--------------------------------------------------
Re: UKCPS sent penalty charge for parking in my own space
DIR By: InterCity125
Date: August 28, 2026, 6:05 am
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As I'm sure others have commented, they will not care one bit
what you are setting out in your response.
It is clear that you are correctly engaging in the process and
that is to be applauded.
However, they only send the LBCs for two clear reasons and two
reasons alone;
1. To comply with pre action protocol for a debt claim
And
2. To put the recipient under pressure in a circumstance which
they may not understand (ie talk of a Court hearing)
They have no interest in engaging in any legal argument /
discussion since that detracts from their 'business model',
takes up valuable time, takes pressure off the recipient, and
(most importantly) demands a level of mental aptitude which
their staff are not capable of achieving.
I would send the letter but do not expect a meaningful response
as there is no one at the firm who can provide such a response.
What you should also do is to send letters to both the SRA
(outlining the firm have a history sending two LBCs / never
addressing the defendant's response) and to the CMA (outlining
how these bottom feeding 'legal firms' are breaching God knows
how many consumer laws etc).
Hope this helps.
#Post#: 129098--------------------------------------------------
Re: UKCPS sent penalty charge for parking in my own space
DIR By: rjcbooth666
Date: August 28, 2026, 6:32 am
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Thank you. I have sent the message. I'll probably be back in
touch in another 15 months!
Bob
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