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#Post#: 54879--------------------------------------------------
PCN Royal Borough of Kensington & Chelsea
DIR By: Johnsmith86
Date: January 24, 2025, 5:57 am
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Good morning,
Unfortunately I have received a PCN (contravention 11u) from
Kensington & Chelsea council which was issued on 11/01/2025. I
was fully aware of of the parking restrictions and attempted to
buy a ticket via the pay by phone app, I entered the location
and went through to the payment page but for some reason the app
kept freezing and hence the payment wasn't debited from my card.
I tried a second time and still faced the same issue. Stupidly I
decided to take a risk and run to collect my son from his
friend's house, upon my return approx. 6 mins later the PCN had
already been issued. I know this is probably a long shot but is
there any chance of me appealing on the basis that the app
didn't work? I did not take any screenshots of the app freezing
so I highly doubt the PCN appeal will work. Appreciate any
advice on the matter?
Many thanks,
[attachment deleted by admin]
#Post#: 54882--------------------------------------------------
Re: PCN Royal Borough of Kensington & Chelsea
DIR By: stamfordman
Date: January 24, 2025, 6:02 am
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How old is your son - if you were in and out with him assisted
boarding could apply. But there is nearly 6 mins observation on
the PCN.
#Post#: 54885--------------------------------------------------
Re: PCN Royal Borough of Kensington & Chelsea
DIR By: Johnsmith86
Date: January 24, 2025, 6:09 am
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My son is 7 years old. What's the maximum time allowed for
assisted boarding?
#Post#: 54892--------------------------------------------------
Re: PCN Royal Borough of Kensington & Chelsea
DIR By: stamfordman
Date: January 24, 2025, 6:18 am
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Assisted boarding and alighting from/to premises of vulnerable
people takes as long as necessary but no longer. It is an
exemption.
Problems with the app are also looked on kindly by adjudicators
if you have some proof. You can could hardly have driven away
without picking your son up.
But K&C may cancel this and you certainly should challenge it.
Draft a challenge.
#Post#: 54897--------------------------------------------------
Re: PCN Royal Borough of Kensington & Chelsea
DIR By: Johnsmith86
Date: January 24, 2025, 6:26 am
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Thank you for your feedback. So do I challenge the PCN based on
the contravention did not occur as I was picking up my son?
Unfortunately I did not take screenshots of the app freezing as
I was in a rush to pick up my son as I was already late.
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