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       #Post#: 54744--------------------------------------------------
       Re: Minster Baywatch - overstayed - Meadowhall
   DIR By: gme
       Date: January 23, 2025, 12:01 pm
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       The driver was the same person on both occasions, and there is
       CCTV evidence to back this up. I’m not sure whether this CCTV
       belongs to Minster Baywatch or the landowner but it’s my
       understanding they would have access to it to confirm the driver
       is the same person.
       I think the main point is that the driver had no idea the 14
       hour rule was in place, and had no idea the terms had been
       updated recently, in part due to them being updated a year ago
       so all present additional signage was assumed to relate to said
       previous update, which is unrelated and doesn’t affect the
       driver.
       I’m not sure what to advise them with regards to an appeal, it
       is a place local to us and has always advertised free parking,
       and at one car park there’s even a large sign stating ‘free 24
       hour car park’, unless you check the signs every single time you
       go you’re really not going to be aware of a week long time
       limit.
       #Post#: 54746--------------------------------------------------
       Re: Minster Baywatch - overstayed - Meadowhall
   DIR By: DWMB2
       Date: January 23, 2025, 12:06 pm
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       --- Quote ---
       > there is CCTV evidence to back this up
       --- End Quote ---
       Please share this evidence with us (happy for faces to be
       redacted of course).
       #Post#: 54749--------------------------------------------------
       Re: Minster Baywatch - overstayed - Meadowhall
   DIR By: b789
       Date: January 23, 2025, 12:15 pm
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       Have you seen this CCTV "evidence" or are you simply assuming
       that it is there. Why do you imagine that an unregulated private
       parking company can simply obtain CCTV images and then use them
       as some sort of forensic evidence? They can't.
       Even if they had a close-up image of the driver they have
       absolutely no idea who that person is. What makes you think that
       they know it is you? There is no magic unicorn database where
       they can input a photo of someone and out will spit their
       personal details. they are not the police or any sort of
       authority that can perform forensic analysis of CCTV footage.
       All they are allowed to do is capture the vehicles VRM.
       Unless the 14 hour clause is very obvious then it cannot be
       considered a contractual term. As already pointed out, it is the
       driver who forms the contract. Even if they could show that it
       was the same driver each time (how?) they still don't know the
       identity of that person.
       #Post#: 54755--------------------------------------------------
       Re: Minster Baywatch - overstayed - Meadowhall
   DIR By: gme
       Date: January 23, 2025, 12:23 pm
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       The driver spoke to the landowner and they refused to intervene
       because they viewed CCTV footage which confirmed the driver did
       overstay, the landowner confirmed details which had previously
       not been made aware to them (such as where the driver went after
       parking), so CCTV footage does exist and can be accessed.
       I’m unsure whether the landowner would be willing to share the
       footage with Minster Baywatch should they ask? Would they be
       allowed to share footage or would this violate GDPR by sharing
       the footage with a third party?
       The terms and conditions signage do state CCTV and ANPR is in
       use.
       Thanks again for all your help, the driver has had a license for
       over a decade and never received a single ticket or fine in all
       that time so this is entirely new territory for them.
       #Post#: 54756--------------------------------------------------
       Re: Minster Baywatch - overstayed - Meadowhall
   DIR By: b789
       Date: January 23, 2025, 12:27 pm
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       The signage must not only state that CCTV and ANPR is in use but
       must explicitly state what it is being used for and how that
       data captured is handled.
       You may hope that the landowner shares the footage with the
       operator as that would open them up for a massive compensation
       claim. You are overthinking this.
       #Post#: 54762--------------------------------------------------
       Re: Minster Baywatch - overstayed - Meadowhall
   DIR By: gme
       Date: January 23, 2025, 12:56 pm
       ---------------------------------------------------------
       This is the old sign, the updated terms are likely similar with
       the new time limit included, they have the same volume of text
       with the smaller terms on the bottom, I’ll get a photo of that
       tomorrow so see exactly what it says.
       I’m just concerned as the driver is not employed and cannot
       afford the fine, their employer went into liquidation in
       December so £60/£100 is a bloody big chunk of money for
       something they didn’t intent to spend
       [attachment deleted by admin]
       #Post#: 54868--------------------------------------------------
       Re: Minster Baywatch - overstayed - Meadowhall
   DIR By: b789
       Date: January 24, 2025, 5:37 am
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       You seem to be fixating on the "Parent & Child" terms. That sign
       will only be relative to a designated parent & child space. It
       is irrelevant to this case. The allegation is that the vehicle
       exceeded maximum 14 hours stay over any one week, Monday to
       Sunday.
       Where are the signs that notice of this restriction? You
       mentioned it at the beginning but have not answered any
       questions about where this is notified to drivers. Is there a
       sign that mentions this restriction?
       Please answer the questions and then we will be able to assist.
       No one who comes here for advice will pay a Minster Baywatch PCN
       if they follow the advice. However, you are not following any
       advice because you have not answered the question and keep going
       on about the parent & child signs which are irrelevant.
       #Post#: 54871--------------------------------------------------
       Re: Minster Baywatch - overstayed - Meadowhall
   DIR By: gme
       Date: January 24, 2025, 5:43 am
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       Here is the sign, I’ve been back today to get a look. The 14
       hours part is stated on this. Thanks again for all your help,
       there is some panicking but hopefully we can get to the bottom
       of this.
       [attachment deleted by admin]
       #Post#: 54881--------------------------------------------------
       Re: Minster Baywatch - overstayed - Meadowhall
   DIR By: mickR
       Date: January 24, 2025, 6:00 am
       ---------------------------------------------------------
       where are those signs placed? at the entrance? around the car
       park or just in one place?
       #Post#: 54894--------------------------------------------------
       Re: Minster Baywatch - overstayed - Meadowhall
   DIR By: gme
       Date: January 24, 2025, 6:23 am
       ---------------------------------------------------------
       Those ones specifically are around the car park, there’s a
       different version which states customers should refer to those
       signs for further details of the terms on the entrances to the
       car park
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