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#Post#: 54368--------------------------------------------------
PCN APCOA Parking
DIR By: 3Sh3roo
Date: January 21, 2025, 12:28 pm
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As the registered keeper I received the below PCN today, the
location is Broad Street Plaza, Halifax HX1 1YA visiting Pure
Gym.
I was not the driver and I've asked them to advise how/where
they parked (still awaiting their response as they are away from
home). I’d like to understand if I have to comply with providing
the drivers details, I don’t think this notice is compliant? I
would be grateful if you could please share the best boiler
plate template to use to refuse this.
Thank you in advance.
[attachment deleted by admin]
#Post#: 54369--------------------------------------------------
Re: PCN APCOA Parking
DIR By: DWMB2
Date: January 21, 2025, 12:35 pm
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APCOA never comply with Schedule 4 of the Protection of Freedoms
Act to recover the charges from the keeper.
You could therefore appeal as the keeper with the below
[indent]Dear Sirs,
I have received your Parking Charge Notice (Ref: ________) for
vehicle registration mark ____ ___, in which you allege that the
driver has incurred a parking charge. I note from your
correspondence that you are not seeking to hold me liable as the
registered keeper, under Schedule 4 of the Protection of
Freedoms Act 2012 ("The Act"). You have chosen not to issue a
Notice to Keeper in accordance with The Act, and it is now too
late for you to do so.
There is no obligation for me to name the driver and I will not
be doing so. I am therefore unable to help you further with this
matter, and look forward to your confirmation that the charge
has been cancelled. If you choose to decline this appeal, you
must issue a POPLA code.
Yours,[/indent]
If appealing online, be careful there are no drop down/tick
boxes that cause you to identify who was driving, and keep a
close eye on your spam folder for their response. If they do not
respond within 28 days, chase them.
#Post#: 54370--------------------------------------------------
Re: PCN APCOA Parking
DIR By: 3Sh3roo
Date: January 21, 2025, 12:38 pm
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Thanks for the prompt response, as always it is greatly
appreciated.
#Post#: 55608--------------------------------------------------
Re: PCN APCOA Parking
DIR By: 3Sh3roo
Date: January 28, 2025, 12:07 pm
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I've not had a response from APCOA, no autoreply, nothing.
Should I chase them or leave until it's been 28 days?
#Post#: 55610--------------------------------------------------
Re: PCN APCOA Parking
DIR By: DWMB2
Date: January 28, 2025, 12:10 pm
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It's only been 7 days. If you've had nothing after 14 days then
no harm in chasing.
#Post#: 56493--------------------------------------------------
Re: PCN APCOA Parking
DIR By: 3Sh3roo
Date: February 3, 2025, 7:50 pm
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I have still not heard anything, is the following email address
the best one to get in touch with them?
ukcustomercomplaints@apcoa.com
I am going to send the pdf that I attached in the appeal, unless
advised not to?
#Post#: 56526--------------------------------------------------
Re: PCN APCOA Parking
DIR By: b789
Date: February 4, 2025, 4:57 am
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What is your rush? The operator has to follow the BPA/IPC
Private Parking Single Code of Practice (PPSCoP) which states in
section 8.4.1(b) as follows:
--- Quote ---
> 8.4. Process for appealing a parking charge
> [indent]8.4.1. Parking operators must provide a process for
motorists to appeal against a Parking Charge (including unpaid
parking tariff) in accordance with Annex C, which:
>
> [indent]a) allows that the parking charge may be appealed
within 28 days;
> b) requires the parking operator to respond to appeals within
28 days or, where a decision on the appeal is not concluded
within 28 days, requires the parking operator to acknowledge the
appeal and confirm the timeframe for concluding it, including
the supply of additional information;[/indent][/indent]
--- End Quote ---
There is no point "chasing" APCOA until after day 28 if you've
not heard anything by then. Unless you know what you are doing,
you risk screwing up the easiest of all PCNs to get cancelled by
blabbing something that does not need to be said or mentioned.
Calm down. APCOA are benign and do not litigate.
#Post#: 56583--------------------------------------------------
Re: PCN APCOA Parking
DIR By: 3Sh3roo
Date: February 4, 2025, 10:03 am
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Thanks for that, I'll sit still then, 28 days will be 18th Feb.
#Post#: 57282--------------------------------------------------
Re: PCN APCOA Parking - Appeal Won!!
DIR By: 3Sh3roo
Date: February 9, 2025, 8:14 am
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Just thought I'd share the good news, APCOA cancelled the
ticket, see contents of the letter below!
[member=103]DWMB2[/member] and [member=26]b789[/member] thank
you so much for your help, you are doing an amazing service and
I have nothing but praise for you. :)
----------
Thank you for your letter received on 21 January 2025 regarding
the above Parking Charge Notice.
Having considered the circumstances, we have cancelled the
Parking Charge Notice on this occasion.
We would like to take this opportunity to explain that if you
receive further Parking Charge Notices' under similar
circumstances, we will be unable to cancel them.
Please retain this letter as proof of cancellation, should you
need it in the future.
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