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       #Post#: 98563--------------------------------------------------
       Re: MET parking fine Krispy Kreme Donuts New Malden - parked
       within time limit but they say driver was not a customer
   DIR By: Jengie
       Date: November 17, 2025, 4:24 pm
       ---------------------------------------------------------
       My apologies, it was an email addressed to me from DCB legal
       (not MET parking) with attachments of all correspondence to
       date.
       The claim has not yet been assigned to a county court.
       Thank you so much for outlining the process, so it sounds like I
       now wait for the N180 DQs before I state the reasons why I think
       the PCN was issued incorrectly. Is that right?
       Thank you
       #Post#: 98586--------------------------------------------------
       Re: MET parking fine Krispy Kreme Donuts New Malden - parked
       within time limit but they say driver was not a customer
   DIR By: b789
       Date: November 18, 2025, 2:40 am
       ---------------------------------------------------------
       You will not have to explain anything from now on. Once you have
       received and then submitted your N180 DQ, you will receive a
       date for your waste of time mediation call and after that, it
       will be wait for the discontinuation.
       Just keep checking your MCOL history and when it updates to show
       that your DQ has been sent, just follow this advice:
       Having received your own N180 (make sure it is not simply a copy
       of the claimants N180) or been notified on MCOL that yours has
       been sent, do not use the paper form. Ignore all the other forms
       that came with it. you can discard those. Download your own N180
       DQ here and fill it in on your computer. You sign it by simply
       typing your full name in the signature box.
  HTML https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf
       Here are the answers to some of the less obvious questions:
       [indent]• The name of the court is "Civil National Business
       Centre".
       • To be completed by "Your full name" and you are the
       "Defendant".
       • C1: "YES"
       • D1: "NO". Reason: "I wish to question the Claimant about their
       evidence at a hearing in person and to expose omissions and any
       misleading or incorrect evidence or assertions.
       Given the Claimant is a firm who complete cut & paste parking
       case paperwork for a living, having this case heard solely on
       papers would appear to put the Claimant at an unfair advantage,
       especially as they would no doubt prefer the Defendant not to
       have the opportunity to expose the issues in the Claimants
       template submissions or speak as the only true witness to events
       in question.."
       • F1: Whichever is your nearest county court. Use this to find
       it:
  HTML https://www.find-court-tribunal.service.gov.uk/search-option
       • F3: "1".
       • Sign the form by simply typing your full name for the
       signature.[/indent]
       When you have completed the form, attach it to a single email
       addressed to both dq.cnbc[member=6517]justice[/member].gov.uk
       and [claimant to their legal representative]and CC in yourself.
       Make sure that the claim number is in the subject field of the
       email.
       #Post#: 103969--------------------------------------------------
       Re: MET parking fine Krispy Kreme Donuts New Malden - parked
       within time limit but they say driver was not a customer
   DIR By: Jengie
       Date: December 29, 2025, 7:16 am
       ---------------------------------------------------------
       Thanks
       N180 DQ now completed and submitted.
       I will await the mediation call next
       Best wishes
       Nicole
       #Post#: 103989--------------------------------------------------
       Re: MET parking fine Krispy Kreme Donuts New Malden - parked
       within time limit but they say driver was not a customer
   DIR By: b789
       Date: December 29, 2025, 10:25 am
       ---------------------------------------------------------
       For the mediation call, the only requirement is for you "attend"
       the call. It is not part of the judicial process and no judge is
       involved.
       This is what I advise you to say when you receive the call from
       the mediator:
       “Before I set out my position, please confirm from the
       claimant’s side:[/I]
       [indent][I]• the full name of the person attending for them;
       • their role/position at their legal representative’s firm; and
       • whether they hold written authority to negotiate and settle
       today.[/indent]
       Please relay that back to me before we continue.”
       After the mediator calls back...
       If identified and authority confirmed:
       [indent]“Thank you. I’m content to proceed on that basis. My
       settlement offer is £0, or I invite the claimant to discontinue
       with no order as to costs.”[/indent]
       If no/unclear authority:
       [indent]“Please record that the claimant’s attendee has not
       confirmed settlement authority. My position remains that
       liability is denied and my offer is £0, subject to prompt
       approval by an authorised solicitor if they choose to
       discontinue.”[/indent]
       If the mediator probes your defence:
       [indent]”[I]In what capacity are you asking that question? Are
       you legally trained?  If not, please refrain from offering
       opinions. I will be reporting any attempt to do so as
       inappropriate[/I].”[/indent]
       All you need to know is the name and the position of the person
       acting for the claimant and report that back to us. It will be
       over within minutes. Complete waste of time otherwise.
       #Post#: 116338--------------------------------------------------
       Re: MET parking fine Krispy Kreme Donuts New Malden - parked
       within time limit but they say driver was not a customer
   DIR By: Jengie
       Date: April 19, 2026, 11:18 am
       ---------------------------------------------------------
       Good afternoon, so mediation was completed and I have now
       received an email from the Court which says:
       
       The District Judge requests that the Court writes to you as
       follows:
       
       “The defence is missing please attach by way of reply”
       So, should I put together a defence along the lines of my
       original defence as stated above when this thread started?
       Thanks
       #Post#: 116344--------------------------------------------------
       Re: MET parking fine Krispy Kreme Donuts New Malden - parked
       within time limit but they say driver was not a customer
   DIR By: jfollows
       Date: April 19, 2026, 12:40 pm
       ---------------------------------------------------------
       Re-send the defence you sent last October, plus the
       acknowledgment of its receipt, and ask them what they’re playing
       at by saying your defence is missing.
       You are not responsible for their cock-up.
       #Post#: 116345--------------------------------------------------
       Re: MET parking fine Krispy Kreme Donuts New Malden - parked
       within time limit but they say driver was not a customer
   DIR By: Jengie
       Date: April 19, 2026, 12:48 pm
       ---------------------------------------------------------
       ok will do. The defence was never submitted to the court by me,
       only to the parking cmpany and then the parking ombudsman (a
       year and a half ago) so I guess MET parking didn't include it -
       is it their responsibility to include my defence?
       Anyway, will send something in during the week.
       #Post#: 116346--------------------------------------------------
       Re: MET parking fine Krispy Kreme Donuts New Malden - parked
       within time limit but they say driver was not a customer
   DIR By: jfollows
       Date: April 19, 2026, 12:51 pm
       ---------------------------------------------------------
       As per Reply #32 you needed to submit your defence to the court.
       You didn’t, so you could have received a default judgement
       against you, but it looks like you’re being given a second
       chance. Take it! Waiting a few days is a bad idea. MET can apply
       for a default judgement against you tomorrow because of your
       failure to file a defence. Don’t mess about!
       It’s your defence and your responsibility. Nothing to do with
       MET or anyone else.
       You said
       --- Quote ---
       > I submitted the defence as stated in your post of 21st October
       and have received an acknowledgement from the CNBC.
       --- End Quote ---
       #Post#: 116349--------------------------------------------------
       Re: MET parking fine Krispy Kreme Donuts New Malden - parked
       within time limit but they say driver was not a customer
   DIR By: Jengie
       Date: April 19, 2026, 1:18 pm
       ---------------------------------------------------------
       Sorry, I was getting confused.
       I did submit the defence you provided as per #32 and have a copy
       of it, and also a letter from HM Courts & Tribunals Service
       which says 'I acknowledge receipt of your defence. A copy is
       being served on the claimant.' etc etc.
       The defence as per #32 was about how the claimant didn't provide
       enough details etc, do I now have to include reasons why I
       believe the parking ticket was not valid, i.e. I stayed less
       than the permitted 90 minutes and was a customer?.
       Thanks
       #Post#: 116351--------------------------------------------------
       Re: MET parking fine Krispy Kreme Donuts New Malden - parked
       within time limit but they say driver was not a customer
   DIR By: jfollows
       Date: April 19, 2026, 1:33 pm
       ---------------------------------------------------------
       No, as in Reply #45, if you submitted a defence and it was
       acknowledged that’s your defence, you need to re-send it and ask
       them what they’re on about by saying that you didn’t submit one.
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