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#Post#: 53825--------------------------------------------------
anotyher Lidl no blue badge
DIR By: taffodil
Date: January 17, 2025, 9:22 am
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I saw the other post about pakring at lidl without a disabled
badge and almost identical happened to me
The driver of my car that day parked in the disabeld space at
lidl but put on the wrong badge which was expired instead of the
in date one.
Parked on 14th December but again I never received the first
letter, first letter I got was final demand and was date
31.12.24 and received in new year.
I already appealed to them with the copy of what b789 wrote but
changed the bit about the disabled badge was expired but the
driver is disabled and does have one that was in date and just
put the expired one by mistake
I sent to UKPC online and 1 hour later they rejected it very
quick I don't think they read it and I will copy it here they
have put the popla code on it. I've attached the final demand
here
This is what UKPC sent to me in the email when they rejected it
---------------
Date: 16 January 2025
Reference:
Registration:
POPLA Reference:
Dear ***
Thank you for your recent communication concerning parking
charge reference **********
We have carefully considered your appeal based on the
information provided and the evidence supporting the parking
charge. In this instance having
completed our assessment, we consider the parking charge to have
been correctly issued based on the reason the parking charge was
initially generated, as
the terms and conditions of parking were breached and
information provided is not sufficient to cancel the parking
charge.
Our appeals process is now concluded, you may now choose one of
the following options:
1) Pay the parking charge detailed above at the reduced rate of
£60.00 to UK Parking Control Ltd. PLEASE REFER OVERLEAF FOR
PAYMENT OPTIONS
AND ADDRESS DETAILS.
2) Make an appeal to the independent adjudicator POPLA (Parking
on Private Land Appeals) using the verification code provided
above. Please note that if
you wish to appeal to POPLA, you will lose the right to pay the
discounted rate of £60.00, and should POPLA reject your appeal
you will be required to pay
the full amount of £100.00. If you opt to pay the parking charge
you will be unable to appeal with POPLA. Appeals to POPLA must
be made within
twenty-eight days from the date of this letter. To appeal with
POPLA, please visit www.popla.co.uk. If you are unable to access
the internet, you may
appeal by post – this must be done using a POPLA postal form
which may be obtained by contacting POPLA by phone (0330 159
6126) or post (PO Box
1270, Warrington, WA4 9RL).
By law we are also required to inform you that Ombudsman
Services (www.ombudsman-services.org/) provides an alternative
dispute resolution service
that would be competent to deal with your appeal. However, we
have not chosen to participate in their alternative dispute
resolution service. As such
should you wish to appeal then you must do so to POPLA, as
explained above.
3) If you choose to do nothing the parking charge will
automatically increase after thirty-five days from the date of
this letter to £100.00 and the matter
will be passed to our debt recovery agent, at which point you
will be liable to pay an additional charge of £70, in accordance
with the terms and conditions
of parking, and further charges will be claimed if court action
is taken against you. Any unpaid court judgement may adversely
affect your credit rating.
Yours sincerely,
Appeals Department
UK Parking Control Limited
---------------------------
[attachment deleted by admin]
#Post#: 53844--------------------------------------------------
Re: anotyher Lidl no blue badge
DIR By: ixxy
Date: January 17, 2025, 10:33 am
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Like the other case if UKPC is issuing the PCN it's probably not
a site that Lidl have contracted the parking operator on so they
may have limited influence over the PCN. If it's a site they
have contracted with the private parking operator on they do
have complete control over the PCN and whether to cancel it. So
if UKPC aren't playing ball the managing is the person to
contact rather than Lidl.
#Post#: 53853--------------------------------------------------
Re: anotyher Lidl no blue badge
DIR By: b789
Date: January 17, 2025, 11:32 am
---------------------------------------------------------
Don't worry about it. No one who is here receiving advice ever
pays a penny to UKPC.
For now, the recipient of the PCN should still approach Lidl to
see if they can get it cancelled.
I don't have time right now but I will be back tomorrow and will
tell you what to do next if no one else does before that.
#Post#: 53854--------------------------------------------------
Re: anotyher Lidl no blue badge
DIR By: taffodil
Date: January 17, 2025, 11:34 am
---------------------------------------------------------
Thank you
I attached the final demand but it doesnt seem to be showing not
sure why
#Post#: 53876--------------------------------------------------
Re: anotyher Lidl no blue badge
DIR By: mickR
Date: January 17, 2025, 4:53 pm
---------------------------------------------------------
are you using an external host as per site rules?
#Post#: 53893--------------------------------------------------
Re: anotyher Lidl no blue badge
DIR By: taffodil
Date: January 18, 2025, 4:48 am
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Not sure what that is.
#Post#: 53901--------------------------------------------------
Re: anotyher Lidl no blue badge
DIR By: taffodil
Date: January 18, 2025, 5:56 am
---------------------------------------------------------
I've uploaded it to the imgur site and here's the link it
wouldn't let me edit my original post to put it there
HTML https://i.imgur.com/vufk6Mzl.png
#Post#: 53907--------------------------------------------------
Re: another Lidl no blue badge
DIR By: b789
Date: January 18, 2025, 6:41 am
---------------------------------------------------------
The parking charge was issued because an expired disabled badge
was displayed by mistake, but this doesn’t mean the driver
wasn’t entitled to use the disabled bay. The driver or an
occupant is disabled, has an in-date badge, and simply displayed
the wrong one by error.
Under the Equality Act 2010, people with disabilities are
entitled to reasonable adjustments, and parking operators must
not penalise someone for a genuine mistake when it’s clear they
qualify for using the space. The purpose of disabled bays is
accessibility, and that need was still valid in this case.
UKPC’s rejection of the appeal isn’t just a failure to consider
their legal obligations—it’s a blatant breach of the law. By
pursuing this charge, they are discriminating against a disabled
person with protected characteristics.
Send the following as a formal complaint to UKPC and include a
copy of the valid blue badge but make sure you redact any
personal information on it. The letter and the copy of the BB
should be as PDF files attached to an email which is sent to:
complaints@ukparkingcontrol.com and also CC in yourself.
--- Quote ---
> UK Parking Control Ltd
> Eastcastle House
> 27/28 Eastcastle St
> London
> W1W 8DH
>
> By email: complaints@ukparkingcontrol.com
>
> Date [date]
>
> Subject: Formal Complaint and Appeal Regarding Parking Charge
Notice [PCN Reference Number]
>
> Dear UKPC,
>
> I am writing as the registered keeper of the vehicle in
question to formally lodge a complaint regarding the Parking
Charge Notice issued on 14th December 2024 for allegedly
“parking in a disabled person's space displaying an expired
disabled person's badge.” A copy of a valid Blue Badge is
enclosed as proof of eligibility to use the disabled bay in
question.
>
> To clarify for the benefit of your operative—who evidently
struggles to grasp this fundamental point—a person’s disability
does not magically expire when their Blue Badge does. If this
simple concept is too difficult for your staff to comprehend,
then they are entirely unfit to work in any role requiring
judgment, let alone one involving the enforcement of parking
terms that intersect with disability rights. This is a blatant
case of discrimination against a disabled individual, as defined
under the Equality Act 2010.
>
> The Equality Act mandates reasonable adjustments for disabled
people, yet you are penalising a genuine mistake that has no
bearing on the eligibility of the vehicle to use a disabled bay.
This is not only grossly unfair but also an illegal act of
discrimination. The actions of your company—rejecting the
initial appeal and persisting in pursuing this
charge—demonstrate a total disregard for the law and basic
decency.
>
> Additionally, this complaint should also be treated as an
appeal in line with the BPA/IPC Private Parking SingleE Code of
Practice (PPSCoP), which states that all complaints relating to
a parking charge must be treated as appeals, regardless of
whether a prior appeal has been submitted. Your rejection of the
initial appeal does not exempt you from addressing this matter
properly.
>
> The purpose of disabled bays is to provide accessibility to
those who need them, not to punish disabled individuals for
clerical errors or oversights. The driver or occupant of the
vehicle was eligible to use the bay, and your attempt to
penalise this usage is both unlawful and unconscionable.
>
> I demand the immediate cancellation of this Parking Charge
Notice and written confirmation that no further action will be
taken. A copy of the valid Blue Badge is enclosed to further
support this complaint. If you fail to comply, I will escalate
this matter to the British Parking Association (BPA) for a
formal investigation into your breaches of the Equality Act and
the PPSCoP. Furthermore, I reserve the right to pursue legal
action for damages arising from this act of discrimination.
>
> You have 14 days to provide a written response confirming that
the PCN has been cancelled. I suggest that this time is used to
review your policies, re-educate your staff on equality law, and
reflect on the inadequacy of your current processes.
>
> Yours sincerely,
>
> [Registered Keeper's Name]
--- End Quote ---
You should also send the following complaint to the landowner,
British Land Company PlC and copy in Ryan McDonnell, the CEO of
Lidl UK.
--- Quote ---
> British Land Company Plc
> York House
> 45 Seymour Street
> London
> W1H 7LX
>
> By email: info@britishland.com
> CC: Ryan McDonnell@lidl.co.uk
>
> [Date]
>
> Subject: Formal Complaint Regarding Parking Charge at [Lidl
Solartron Retail Park]
>
> Dear British Land Company Plc,
>
> I am writing to formally complain about the conduct of your
parking operator, UKPC, and the handling of a Parking Charge
Notice (PCN) issued at the Lidl store on your property on 14th
December 2024. As the landowner, you are jointly and severally
liable for the actions of your agents, and this incident has
caused significant distress and inconvenience. Should this PCN
escalate, you will be included in any future litigation.
>
> The alleged contravention involved “parking in a disabled
person's space displaying an expired disabled person's badge.”
The vehicle was parked in a disabled bay by a driver or occupant
who is disabled and holds a valid, in-date Blue Badge.
Unfortunately, an expired badge was displayed in error. Despite
this, the driver or occupant’s eligibility to use the bay is
indisputable, and penalising a disabled individual for such a
minor administrative mistake is not only unreasonable but
discriminatory.
>
> UKPC’s rejection of the initial appeal demonstrates a complete
lack of understanding of their obligations under the Equality
Act 2010, which requires reasonable adjustments for disabled
individuals. Their actions constitute unlawful discrimination,
and as the landowner, you bear ultimate responsibility for the
actions of your agents.
>
> The purpose of disabled bays is to provide accessibility to
those who need them, not to punish genuine users for minor
oversights. This heavy-handed approach tarnishes the reputation
of businesses operating on your property and alienates customers
who rely on these facilities. I am appalled that British Land
Company Plc would allow such an inflexible and discriminatory
parking enforcement policy to persist on your premises.
>
> I demand the following actions:
>
> [indent]• Immediate intervention to ensure that this Parking
Charge Notice is cancelled.
>
> • A review of your relationship with UKPC and the manner in
which parking enforcement is conducted on your sites.
>
> • Written confirmation of what steps British Land Company Plc
will take to ensure that disabled customers are treated with the
dignity and respect they deserve.[/indent]
>
> If this matter is not resolved promptly, I will escalate my
complaint and reserve the right to pursue legal action for
damages arising from this discriminatory incident.
>
> I trust British Land Company Plc will act swiftly and
appropriately to address this serious matter.
>
> Yours sincerely
>
> [Your Name]
> [Contact Information]
--- End Quote ---
#Post#: 53922--------------------------------------------------
Re: anotyher Lidl no blue badge
DIR By: taffodil
Date: January 18, 2025, 8:23 am
---------------------------------------------------------
wow that's amazing, thanks very much
should I also enclose the receipt from Lidl or not?
I'll send those today, thank you!
#Post#: 53933--------------------------------------------------
Re: another Lidl no blue badge
DIR By: b789
Date: January 18, 2025, 9:42 am
---------------------------------------------------------
You can include the receipt from Lidl to prove that you were a
patron but it isn't really necessary. Lidl are only a tenant at
this location and are not responsible for contracting the
useless UKPC. Lidl owned carparks use ParkingEye.
British Land Company are the landowner and either McMullen Real
Estate or Park Place Retail are the managing agent. Not sure
which so the letter to British Land will hopefully force them to
get their agents to deal with the matter.
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