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#Post#: 85335--------------------------------------------------
Re: Lidl parking without disabled badge
DIR By: DWMB2
Date: August 12, 2025, 8:28 am
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I don't have much more to add other than that already helpfully
shared by b789 above, other than to say if you have time, you
may wish to respond to the private parking consultation in
b789's signature.
Whilst this latest issue is a symptom of the largely automated
court process, rather than the conduct of the parking company
per se, it's an example of yet another hurdle faced by disabled
people in what is already a stressful process. If parking
companies operated ethically, this farce would have been
resolved with one letter to the parking company, explaining that
an occupant of the vehicle was entitled to reasonable
adjustments and did hold a blue badge. Instead, the farce rolls
on...
#Post#: 88103--------------------------------------------------
Re: Lidl parking without disabled badge
DIR By: Endorfin
Date: September 2, 2025, 9:54 am
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--- Quote from: b789 link ---
>
> I can appreciate your frustration. You need to contact the
court right away to flag both the deafness/BSL interpreter
requirement and the unsuitability of telephone mediation.
>
> Telephone mediation is obviously inaccessible for you, and the
court should never have booked it once you had made them aware
of your hearing needs on the N180. They can (and should) either
offer an in-person mediation with a BSL interpreter present, or
simply bypass mediation and move the claim to the next stage.
>
> Here’s how I would suggest you handle it:
>
--- End Quote ---
Please accept my sincere apologies for not replying to your
response and thanking you, it must appear ungrateful but I've
been otherwise preoccupied.
Thank you very much for the advice and going to the trouble of
drafting an email to send to the court, I have done this and
emailed all the email addresses you listed. I didn't do this
until fairly recently as I've been on some medication for nerve
pain (pregabalin) and it's made me quite lethargic.
I've received auto confirmation emails from all of the emails
you listed, although the court ones state between 10 and 14
working days for a response if one is needed.
If I don't hear from them by Monday morning, I may need to ask
my brother to call on my behalf to direct them to look at the
email (who lives at the other end of the country) but I imagine
that this will pose some sort of data protection issue without
prior written authorisation.
In other news, I've finally got a response from the hospital
that the report on my MRI scan has been completed and sent to
the consultant for review, so hopefully on the route to getting
whatever treatment is required and on the road to recovery.
Many thanks again, and I will update any response from the
court/DCBL
#Post#: 88111--------------------------------------------------
Re: Lidl parking without disabled badge
DIR By: Endorfin
Date: September 2, 2025, 10:23 am
---------------------------------------------------------
--- Quote from: DWMB2 link ---
>
> I don't have much more to add other than that already
helpfully shared by b789 above, other than to say if you have
time, you may wish to respond to the private parking
consultation in b789's signature.
>
> Whilst this latest issue is a symptom of the largely automated
court process, rather than the conduct of the parking company
per se, it's an example of yet another hurdle faced by disabled
people in what is already a stressful process. If parking
companies operated ethically, this farce would have been
resolved with one letter to the parking company, explaining that
an occupant of the vehicle was entitled to reasonable
adjustments and did hold a blue badge. Instead, the farce rolls
on...
>
--- End Quote ---
Thank you.
Yes, it's a daily bane of my life that companies and
organisations insist on using telephone calls, when the initial
contact was made by email/app/online etc.
Some quick examples:
Hometree emergency home cover - push you to use online fault
reporting rather than telephone, perfect for me - except when
they then try to ring you to confirm engineer booking, several
times. Then email you to tell you it's been cancelled because
they weren't able to get hold of me!
LG ThinQ: Big on online connectivity, push to use their app for
the WiFi connected fridge with all the state of the art tech,
report a fault via the app & then multiple phone calls,
eventually a no-reply text message saying we've tried to get
hold of you on number provided with no success so fault
allocation has been closed, if you still require assistance
please use the app to open a new fault etc
Even my GP, email to get an appointment, receive a no-reply text
to say "your telephone appointment with Dr *** is at 2pm today,
if this is not suitable please telephone the surgery" - email to
say I can't use the phone, get an email saying I've missed my
appointment with a little reminder of how much missed
appointments cost the NHS, then an email a couple of days later
apologising for the oversight and suggesting it may be best to
come into the surgery to book an appointment in future
Worse one is the hospital/NHS who openly state that they
won't/can't use email or text to inform you of appts, discuss
results etc for various reasons, even though there's the NHS app
which is meant to be very secure, I simply don't understand it.
So they insist on sending via the post.
It's every day and a complete pain in the a***. And then you get
people coming up to you saying "ey ent technology marvellous, it
must be a godsend for you to be able to just email nowadays"
:-X
I must sound like a whinging old fart, and I suppose I am! ;D
If it was 1994, I'd understand, back then I was super excited
about the future of email, I didn't think that 30 years later
companies with a big online prescence would still insist on
phone calls.
#Post#: 88114--------------------------------------------------
Re: Lidl parking without disabled badge
DIR By: b789
Date: September 2, 2025, 10:44 am
---------------------------------------------------------
This is such a powerful and frustrating account. The irony is
staggering: companies boast about their tech-forward platforms,
yet still default to phone calls, completely ignoring
accessibility needs. For someone who’s profoundly deaf, that’s
not just inconvenient—it’s exclusionary.
I suggest you contact mainstream media and your MP. Here are a
few practical ways to push this forward:
[indent]• Media outreach: Consider writing a personal piece for
outlets like The Guardian, BBC, or Channel 4. They often publish
stories that highlight systemic failures, and this is exactly
the kind of issue that deserves attention.
• Disability advocacy groups: Reach out to organisations like
Scope, RNID, or Disability Rights UK. They can help amplify your
voice and may offer support or legal guidance.
• Social media: A well-written thread on X (Twitter), LinkedIn,
or TikTok could gain traction—especially if you tag the
companies involved and use hashtags like #DeafAccess or
#AccessibilityFail.
• Engage your MP: Send a direct email explaining the issue. MPs
are obligated to respond to constituents, and this is a cause
they won’t want to ignore. You can also ask them to raise the
issue in Parliament or push for policy updates around digital
accessibility.
• Document everything: Keep records of missed appointments,
failed communications, and inaccessible services. It builds a
strong case if you need to escalate.
• Suggest alternatives: Companies should be offering live chat,
secure messaging, or email-first protocols. These tools
exist—they just need to be used properly.[/indent]
And no, you don’t sound like a “whinging old fart.” You sound
like someone who’s been patient for far too long. This isn’t a
rant—it’s a call for change.
#Post#: 89107--------------------------------------------------
Re: Lidl parking without disabled badge
DIR By: Endorfin
Date: September 9, 2025, 7:07 am
---------------------------------------------------------
Heard back from the courts yesterday by email.
Copy and pasted below:
===============================================================================
Good morning,
Thank you for your email.
Please accept our apologies for the arrangement of a telephone
mediation call for your appointment.
Please note the telephone call email you received is a generic
email sent to all parties as all of our appointments are
telephone based.
We reached out to you shortly after the appointment was booked
offering you alternative arrangements for you to be able to
attend the appointment comfortably but we had not yet received a
response for you.
I can confirm that we have rebooked your appointment to
01/10/2025 at 1330-1630 PM instead and this appointment will be
a Microsoft Teams Video call with a BSL Interpreter present.
The link for the mediation appointment will be sent to you via
email on the day around the beginning of your appointment.
If you have any more concerns or need further assistance, please
do not hesitate to reach out to us
Regards,
Tonisha
Small Claims Mediation Service
Northampton Civil National Business Centre | HMCTS
===========================================================
Not sure how they reached out to offer alternatives as nothing
was received.
Again, it's not paid attention to my available dates, but I've
moved things around and will make myself available for the Teams
video call.
I've not been in this position before, what can I expect and
what shall I say? Do I mention that I do have a disabled badge
and did have a valid badge on that date that had fallen to the
floor? I was a paying customer at Lidl and have the receipt.
Many thanks for your continued help.
#Post#: 89120--------------------------------------------------
Re: Lidl parking without disabled badge
DIR By: b789
Date: September 9, 2025, 7:51 am
---------------------------------------------------------
Sadly, this whole process is a complete waste of time and
resources. The mediation is not part of the judicial process and
no judge is involved. The mediator is not legally trained and
cannot (should not) offer advice other than opinion on the
possible outcome.
All you do is offer £0 and it should be over in minutes.
The response you received sounds like they are now scrambling to
cover their backsides. You should absolutely rebut their claim
that they “reached out” by invoking what’s called a rebuttable
presumption of service.
[indent]• By post: Civil Procedure Rule (CPR) 6.26 says service
is deemed two business days after posting — but only if they can
show proof of posting. If they can’t produce a certificate of
posting or recorded delivery, their claim to have “reached out”
carries no evidential weight.
• By email: CPR PD 6A para 4.1 requires prior consent for email
service. If they had sent an email, they should be able to
produce the email header metadata to prove it left their system.
Simply saying “we reached out” is not proof of sending or
delivery. You can make it clear that absent evidence, their
assertion is denied.[/indent]
As for the mediation date:
[indent]• You’re not obliged to accept a unilateral date they
drop on you. The whole point of Section E2/F4 on the N180 is
that you supply unavailable dates so the service can avoid
clashes. If they ignore this, you can (and should) push back.
• You can tell them you require them to offer you a range of
alternative dates, excluding the ones you have already declared
unavailable. That way, you’re seen as cooperative but not a
pushover.
• As to settlement: you are perfectly entitled to state in
advance that your only position is a £0 settlement because you
deny liability. Mediation then becomes largely pointless — but
you still demonstrate good faith in turning up.[/indent]
Here’s how you might word it:
--- Quote ---
> Subject: Claim No: [XXXX] – Mediation Appointment
>
> Dear Tonisha,
>
> Thank you for your email.
>
> You state that you “reached out” with alternative
arrangements. I must rebut that assertion. I have received no
such communication, whether by email or post. If you contend
otherwise, I require you to produce evidence of sending — either
email header metadata (for email) or proof of posting (for
post). Absent such evidence, your claim carries no weight.
>
> Furthermore, the new date of 01/10/2025 was imposed without
reference to the dates of non-availability I already provided on
my N180 Directions Questionnaire. It is not reasonable to
disregard this information. If mediation is to proceed, I
require you to offer me a selection of dates which exclude those
periods I have already identified as unavailable.
>
> For clarity, my position remains that this claim is entirely
without merit. My settlement position is £0, and therefore the
utility of mediation is extremely limited. In truth, the whole
exercise risks being a waste of everyone’s time and resources. A
more proportionate use of court resources may be to dispense
with mediation altogether and allow the claim to proceed to
allocation. Nevertheless, if mediation is insisted upon, I am
prepared to engage provided it is conducted in an accessible
format with a BSL interpreter present and scheduled at a
mutually convenient date.
>
> Please confirm that my requirements are properly recorded on
the file so that further avoidable errors do not occur.
>
> Kind regards,
>
> [Your Name]
--- End Quote ---
#Post#: 89301--------------------------------------------------
Re: Lidl parking without disabled badge
DIR By: Endorfin
Date: September 10, 2025, 5:05 am
---------------------------------------------------------
Thank you.
I emailed yesterday with your draft, with some slight
amendments:
Dear Tonisha,
Thank you for your email.
You state that you “reached out” with alternative arrangements.
I must rebut that assertion. I have received no such
communication, whether by email or post.
Furthermore, the new date of 01/10/2025 was imposed without
consideration for the information I already provided on my N180
Directions Questionnaire. It is not reasonable to disregard this
information.
For clarity, my position remains that this claim is entirely
without merit. My settlement position is £0, and therefore the
utility of mediation is extremely limited. In truth, the whole
exercise risks being a waste of everyone’s time and resources. A
more proportionate use of court resources may be to dispense
with mediation altogether and allow the claim to proceed to
allocation.
Nevertheless, if mediation is insisted upon, I am prepared to
engage provided it is conducted in an accessible format with a
BSL interpreter present and scheduled at a mutually convenient
date.
To be clear, this means a face to face BSL interpreter. VRI in
this situation isn't suitable, for various well documented
reasons, but also due to my ongoing issues with my hands clear
communication via sign is less possible and requires the
interpreter to be able to understand deaf speech, which is
acutely difficult via VRI.
Please confirm that my requirements are properly recorded on the
file so that further avoidable errors do not occur.
Kind regards
=========
Received email this morning saying it's been cancelled:
Mediation Cancelled
Claim number: *****
Parties: UK PARKING CONTROL LIMITED v ******
Mediation: between 13:30 and 16:30
Date: 01/10/2025
Please note that the mediation appointment in the above matter
has been cancelled as one or the other party is unable to meet
the criteria for mediation. We are unable to provide any further
information at this stage so please continue to follow any
instructions issued by the court.
If not already done so. the claim will now be transferred out of
our business centre to a court where standard directions will be
given and you will be notified in writing of the next stages to
follow. It is important that both parties follow these
instructions and adhere to the timetable set down by the Court.
Further information can be found at; Make a court claim for
money: What a court claim is - GOV.UK (www.gov.uk)
If you require any further information about the next steps,
please contact the home court. You can use the link below to
find the contact details.
HTML https://www.gov.uk/find-court-tribunal
Civil National Business Centre | HMCTS | St Katharine's House
21-27 St Katharine's Street | Northampton | NN1 2LH Phone: 0300
123 4593 Email: scmreferrals[member=6517]justice[/member].gov.uk
#Post#: 89341--------------------------------------------------
Re: Lidl parking without disabled badge
DIR By: b789
Date: September 10, 2025, 8:30 am
---------------------------------------------------------
Good. That is one less waste of time and effort needed. The
claim will now be located to you local county court and a
procedural judge will make an order regarding the case.
The most basic of orders will be to set a date and time for the
hearing and a deadline for the claimant to pay the £27 trial
fee. They will also set a deadline for the submission of witness
statements and any other evidence either party is going to rely
on.
You must understand that this will never reach a hearing before
a judge as DCB Legal will discontinue before they are required
to pay the trial fee. As a matter of interest, considering your
disability, how would you expect a (excuse the pun) 'hearing' to
take place in person?
#Post#: 89374--------------------------------------------------
Re: Lidl parking without disabled badge
DIR By: peodude
Date: September 10, 2025, 10:48 am
---------------------------------------------------------
--- Quote from: Endorfin link ---
>
> Didn't have a clue what it was about so called them and gave
them the email ref number. They said it was in reference to
parking and they tried to get me to confirm reg number saying
that they take data protections VERY VERY seriously, and as I
have more than 1 vehicle, I gave the 1st 2 characters of the
vehicle I didn't think it would be and they confirmed it wasn't
that.
> I said that it told me all I needed to know and unless there
was a court order we had nothing to discuss..and he kept
interrupting by unprofessionally forced laughing saying that
"their clients ZZPS" is very litiguous and always will sue and
they will issue me with a CCJ. I told them that only the court
could issue a CCJ, and by all means, take me to court, again
with the laughing and "ahhh entitlement, thank you so much for
that today ma'am (more laughing) I love it when people try to
tell me my job, love.....we'll continue to progress and will be
adding more charges"
>
> I just ended the call at that point. The complete
unprofessionalism assured me that I had nothing to worry about.
Prior to getting this email, I had been getting emails from
ZZPS, which I had been ignoring, so this was a progression from
this.
>
--- End Quote ---
In an earlier post, you said that you rang the Debt Collectors
and spoke to them, so, with respect, why are you now unable to
take a telephone mediation?
#Post#: 89426--------------------------------------------------
Re: Lidl parking without disabled badge
DIR By: Endorfin
Date: September 10, 2025, 3:05 pm
---------------------------------------------------------
--- Quote from: b789 link ---
>
> Good. That is one less waste of time and effort needed. The
claim will now be located to you local county court and a
procedural judge will make an order regarding the case.
>
> The most basic of orders will be to set a date and time for
the hearing and a deadline for the claimant to pay the £27 trial
fee. They will also set a deadline for the submission of witness
statements and any other evidence either party is going to rely
on.
>
> You must understand that this will never reach a hearing
before a judge as DCB Legal will discontinue before they are
required to pay the trial fee. As a matter of interest,
considering your disability, how would you expect a (excuse the
pun) 'hearing' to take place in person?
>
--- End Quote ---
If I needed to attend court it would be with a BSL interpreter
provided by the court.
Is that what you meant?
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