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#Post#: 49931--------------------------------------------------
Re: Britannia Parking - Parked longer than max period - Waitrose
Buckurst Hill
DIR By: flash2005
Date: December 15, 2024, 9:52 am
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--- Quote from: b789 link ---
>
> You aim for the top. Google is your friend and you find out
CEO details and contact info. Let them get their minions to
handle the complaint.
>
> Maybe you let them now that you will not be patronising their
business in future if it comes with an additional invoice from
an ex-clamper. Let them know that you will be advising all your
family, friends and acquaintances about their unreasonable
behaviour. They should worry more about their bottom line.
>
--- End Quote ---
I have written to James Bailey who is the executive director of
Waitrose. Email below. lets see if this gets any more support
Dear Sir,
I am writing to escalate a frustrating issue that arose
following a recent shopping trip to the Waitrose branch in
Buckhurst Hill. A Parking Charge Notice (PCN) was issued by
Britannia Parking, who manage the car park associated with your
store.
The visit involved a genuine purchase at Waitrose, and the
attached credit card statement serves as proof of this
transaction. Unfortunately, the “no-receipt” option was selected
during checkout to save paper, so no printed receipt is
available. However, the statement clearly demonstrates that the
individual using the car park was a paying Waitrose customer.
Despite reaching out to both the store manager and Waitrose
Customer Service for assistance, I have been disappointed by
their refusal to help. As a result, I feel it is unfortunate to
have to escalate this matter to your level to seek a fair
resolution.
The car park is exclusively for Waitrose customers, and it is
disheartening to receive a £95 fine for a minor overstay due to
unforeseen circumstances. This penalty feels excessive and
entirely unreasonable, especially as it targets genuine and
loyal customers who actively support your business.
As Waitrose retains oversight of Britannia Parking’s management
of this car park, I urge you to intervene and have this PCN
cancelled. Your assistance would not only resolve this matter
but also reaffirm Waitrose’s reputation as a brand that values
its customers.
If this issue cannot be resolved, I will unfortunately have to
reconsider my decision to patronize Waitrose in the future.
Additionally, I would feel compelled to inform my family,
friends, and acquaintances about this unreasonable treatment of
paying customers and the risk of being issued an “invoice”
simply for shopping at your store.
I hope you will address this matter promptly and fairly. Please
find attached both the PCN and the credit card statement for
your reference. I trust you will take the necessary steps to
ensure this situation is resolved amicably.
Thank you for your time and understanding. I look forward to
your response.
Regards,
Attachments:
1. Parking Charge Notice (PCN)
2. Credit Card Statement (Proof of Purchase)
#Post#: 49937--------------------------------------------------
Re: Britannia Parking - Parked longer than max period - Waitrose
Buckurst Hill
DIR By: b789
Date: December 15, 2024, 10:02 am
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Very good. Just make sure you use Anglicised spelling. You
"patronise" Waitrose.
#Post#: 49944--------------------------------------------------
Re: Britannia Parking - Parked longer than max period - Waitrose
Buckurst Hill
DIR By: mickR
Date: December 15, 2024, 10:20 am
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a raid of their social media pages could be looming
#Post#: 50094--------------------------------------------------
Re: Britannia Parking - Parked longer than max period - Waitrose
Buckurst Hill
DIR By: flash2005
Date: December 16, 2024, 9:23 am
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It seems that the email to the CEO has worked.
" I do understand that circumstances can arise and on this
occasion I have cancelled the notice but do ask you are mindful
of the time limits moving forward. "
#Post#: 50096--------------------------------------------------
Re: Britannia Parking - Parked longer than max period - Waitrose
Buckurst Hill
DIR By: b789
Date: December 16, 2024, 9:36 am
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Plan A strikes again!
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