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#Post#: 71441--------------------------------------------------
Re: HORIZON PARKING OVERSTAY @ Tesco PCN
DIR By: Mocede28
Date: May 14, 2025, 6:09 am
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adr@tsi.org.uk (adr@tsi.org.uk)
Your message was rejected by the recipient's domain because the
recipient's email address isn't listed in the domain's
directory. It might be misspelled or it might not exist.
#Post#: 71447--------------------------------------------------
Re: HORIZON PARKING OVERSTAY @ Tesco PCN
DIR By: jfollows
Date: May 14, 2025, 6:34 am
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See
HTML https://www.tradingstandards.uk/contact-ctsi/
--- Quote ---
> CTSI Approved ADR bodies
>
> adrenquiries@tsi.org.uk
--- End Quote ---
#Post#: 71622--------------------------------------------------
Re: HORIZON PARKING OVERSTAY @ Tesco PCN
DIR By: Mocede28
Date: May 15, 2025, 5:45 am
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Thanks for that email. Just sent it off now.
Will they even do anything?
Paul Garrity mentioned as such there is no platform that I can
currently complain to about POPLA externally.
#Post#: 71627--------------------------------------------------
Re: HORIZON PARKING OVERSTAY @ Tesco PCN
DIR By: H C Andersen
Date: May 15, 2025, 6:07 am
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Why do you want to complain, the parking charge has been
cancelled?
If you feel compelled to expose POPLA failings, fine. But do so
if you want to.
#Post#: 71647--------------------------------------------------
Re: HORIZON PARKING OVERSTAY @ Tesco PCN
DIR By: Mocede28
Date: May 15, 2025, 8:45 am
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From what I understand, given that POPLA should have decided in
my favour but made a mistake and denied the appeal.
After making a formal complaint POPLA now accept the errors made
by the adjudicator however the appeal denied can not be
overturned.
If it helps others in the future I personally think it’s
worth putting the point across as suggested by b789. I accept
the point made and happy to follow through.
I’ve had great help from here many times and if I could AT
THE LEAST buy some fizzy cola bottle sweets for everyone as a
token of appreciation for their time and help, I’d happily
do so. ;D
Yes luckily I managed to get the fine cancelled by a Tesco
staff. I assume the store manager had to authorise it.
#Post#: 71649--------------------------------------------------
Re: HORIZON PARKING OVERSTAY @ Tesco PCN
DIR By: DWMB2
Date: May 15, 2025, 9:01 am
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--- Quote from: Mocede28 link ---
>
> If it helps others in the future I personally think it’s worth
putting the point across as suggested by b789.
>
--- End Quote ---
Thanks. Users are within their rights to simply kick back and
say 'job done' when their parking charge is cancelled, but if
they are able to take further actions that may potentially
benefit others in the future, it's admirable of them to do so,
and much appreciated by us.
#Post#: 71665--------------------------------------------------
Re: HORIZON PARKING OVERSTAY @ Tesco PCN
DIR By: Dave65
Date: May 15, 2025, 10:23 am
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Good on you, you have not simply given up.
The more complaints such as this benefit others.
#Post#: 72238--------------------------------------------------
Re: HORIZON PARKING OVERSTAY @ Tesco PCN
DIR By: Mocede28
Date: May 19, 2025, 12:06 pm
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While composing the email I remember checking on ADR website and
realised POPLA is not one of their approved ADR bodies.
I have received a dead end response from ADR as below.
Thank you for your email regarding POPLA.
The Chartered Trading Standards Institute (CTSI) is the
government-appointed Competent Authority for approving and
overseeing approved Alternative Dispute Resolution (ADR) bodies
in the unregulated sectors, under the Alternative Dispute
Resolution for Consumer Disputes (Competent Authorities and
Information) Regulations 2015. We act as the Competent Authority
on behalf of the Secretary of State.
Unfortunately, POPLA is not one of our approved ADR bodies.
In order to escalate your complaint further, kindly contact:
complaints@popla.co.uk
You could also complain to the British Parking Association:
HTML https://www.britishparking.co.uk/Contact-Us-Public.
We apologise that we cannot be of any further help, but we hope
the information we have supplied to you is useful.
Kind regards,
Jane Kareem-Tony
ACS & ADR Coordinator
Email: Janek@tsi.org.uk
Web: www.tradingstandards.uk
Maybe BPA can help ? But it does clearly state on their website
“information for POPLA appeals” rather than complaints. What do
you guys think?
#Post#: 72242--------------------------------------------------
Re: HORIZON PARKING OVERSTAY @ Tesco PCN
DIR By: b789
Date: May 19, 2025, 12:17 pm
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BPA are incestuously and corruptly useless. Have a read of the
posts on this thread from this link onwards which is in response
to a flawed POPLA decision that was complained about and then
referred to the CTSI:
HTML https://www.ftla.uk/private-parking-tickets/private-parking-solutions-uxbridge-industrial-estate/msg65857/#msg65857
#Post#: 72247--------------------------------------------------
Re: HORIZON PARKING OVERSTAY @ Tesco PCN
DIR By: Mocede28
Date: May 19, 2025, 12:34 pm
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Shocking how incompetent these organisations really are.
So that’s it then Popla is basically untouchable for now it
seems?
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