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#Post#: 49055--------------------------------------------------
Re: PCN Horizon Parking for ASDA - Failure to Pay
DIR By: Dave65
Date: December 9, 2024, 10:16 am
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Be careful of any drop down boxes asking for "Driver"
Appeal as the Keeper or other.
#Post#: 49190--------------------------------------------------
Re: PCN Horizon Parking for ASDA - Failure to Pay
DIR By: M456
Date: December 10, 2024, 8:20 am
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Asda Customer Service: 0330 053 0111 have the authority to
cancel tickets from this operator over the phone. If you call
them and this is the first time you have received such a ticket
for this location, it is highly likely they will.
#Post#: 55372--------------------------------------------------
Re: PCN Horizon Parking for ASDA - Failure to Pay
DIR By: Cariboudle
Date: January 27, 2025, 9:32 am
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I hadn't heard from Horizon regarding this one so I checked
online and realised I had missed this email in my junkmail...
HTML https://imgur.com/a/TXyJafG
They have rejected my appeal and what's worse is I didn't see
this until now so I don't know if their 14 day reduced fee still
applies.
EDIT: And it looks like I've missed the boat for the Popla
appeal.
Any thoughts?
Thanks!
#Post#: 55376--------------------------------------------------
Re: PCN Horizon Parking for ASDA - Failure to Pay
DIR By: b789
Date: January 27, 2025, 9:47 am
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Did you follow the advice of [member=1106]M456[/member] as noted
above, which should have been your Plan A?
As your initial appeal has failed, you now have until 1st
February to submit a POPLA appeal. Plenty of time and you should
still be trying Plan A to get the landowner or their agent to
get the PCN cancelled.
If Plan A does not work, then put together what you think is a
POPLA appeal and show it to us before sending anything. You can
search the forum for examples of POPLA appeals. Remember that
POPLA does not consider any mitigation, only points of law or
the PPSCoP.
#Post#: 55508--------------------------------------------------
Re: PCN Horizon Parking for ASDA - Failure to Pay
DIR By: Cariboudle
Date: January 28, 2025, 5:14 am
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--- Quote from: b789 link ---
>
> Did you follow the advice of [member=1106]M456[/member] as
noted above, which should have been your Plan A?
>
--- End Quote ---
Yes I did I have called that number several times in December -
they give you a menu and there isn't an option for 'cancelling
parking charges' so I tried various departments before giving
up. I spoke to several customer service agents who all said
they can't help.
HOWEVER! Your reminder did help in that last night I happened
to be driving past the store and just popped in and asked
politely what we could do. They have cancelled the charge.
The lady I spoke to said if I can show I did spend money in
store that day and stayed for less than 3 hours, they'd cancel
it no questions asked. The parking charge letter had my entry
and exit times and it was well under the 3 hours (although I now
know the signage states only 1 hour!). She wrote on the parking
charge letter itself her name, the date, and that she'd seen
evidence that I'd been a customer - she said a receipt is best
but she was happy to just see the transaction on my banking app
to prove I had been a customer on that day).
She then kept the letter after I took a photo of it for my own
records. She placed it on a whole pile of letters that looked
the same so I guess this is a common thing at that Asda. I
asked if they would contact me and she said no, she doesn't
think so, but that I should be assured it's been cancelled. I
suppose it will take a few days for the Horizon Portal to
update.
So I think the advice should be go direct to the store if you
can.
Thanks again everyone for your help. We can call this one a
success.
#Post#: 55518--------------------------------------------------
Re: PCN Horizon Parking for ASDA - Failure to Pay
DIR By: b789
Date: January 28, 2025, 5:50 am
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Plan A is always what anyone should do when they receive a PCN.
In a day or so, you can log into the site to try and go through
the motions of paying or appealing the PCN and it should tell
you if there is any amount outstanding.
Do you have a copy of the Notice to Keeper (NtK) that you left
with the store? Do you have evidence of the notes or any written
confirmation from the person you dealt with tha the they were
going to tell their agent to cancel the PCN?
#Post#: 55530--------------------------------------------------
Re: PCN Horizon Parking for ASDA - Failure to Pay
DIR By: Cariboudle
Date: January 28, 2025, 7:14 am
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Hi b789
Thanks yes I'll log into the portal in a few days and double
check it's been cancelled.
I do have a copy of the notice to keeper. After the customer
service agent wrote her statement on it, I took a photograph of
it as well as a close up of the text in case it all goes pear
shaped later.
I'll report back if any issues.
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