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#Post#: 48951--------------------------------------------------
ULEZ - Website say's my car exempt - It's NOT, so I couldn't pay
DIR By: Thamesider
Date: December 9, 2024, 3:17 am
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Morning all
My Car is NOT exempt from ULEZ charge
Three times In September I drove into London to use Heathrow T5
I went on Website via my mobile phone to pay charge. Twice it
said my car is exempt and therefore the box you tick to pay the
ULEZ charge was greyed out and not selectable and I was unable
to pay.
I took a screenshot of the page at the time, as I knew TFL would
likely fine me.
When the fines arrived, I appealled, explained what had happened
and sent them the screenshots.
I twice recieved standard replies, that I needed to prove my car
is exempt, to which I replied it isn't, but your website says it
is and won't let me pay.
Having a fault on their website/database/software is not one of
the reasons they have listed as the basis for an appeal and I
think they struggled to understand, that there could possibly be
any other reason
I've now recieved another letter rejecting my appeal, because I
didn't send them a copy of my V5 to prove my vehicle is exempt !
Should I continue with appeals process or go via the complaints
system to try to resolve this ?
Any other advice greatfully recieved
Thanks
#Post#: 48957--------------------------------------------------
Re: ULEZ - Website say's my car exempt - It's NOT, so I couldn't
pay
DIR By: mickR
Date: December 9, 2024, 3:43 am
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firstly how do you know it isn't compliant?
did you attempt to pay by other means?
#Post#: 48968--------------------------------------------------
Re: ULEZ - Website say's my car exempt - It's NOT, so I couldn't
pay
DIR By: fraser.mitchell
Date: December 9, 2024, 4:25 am
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Sorry, but until you provide some basic information, we are in
the dark, so please read this and update your post accordingly :
-
HTML https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/read-this-first-before-posting-your-case!-this-section-is-for-council-tfl-dartme/
#Post#: 48980--------------------------------------------------
Re: ULEZ - Website say's my car exempt - It's NOT, so I couldn't
pay
DIR By: H C Andersen
Date: December 9, 2024, 4:46 am
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OP, I think you're arguing this the wrong way.
As regards the first PCN(as regards contravention date):
You drove into the ULEZ zone;
You checked whether a charge was due by logging in to the online
method specified on TfL's website -
HTML https://tfl.gov.uk/modes/driving/ultra-low-emission-zone/ulez-payments<br
/>- but each time this would not allow payment. You allowed a
sufficient period of time to elapse after each event to allow
the payment system to recognise your charge before attempting to
pay;
You interpreted the lack of a demand for the charge as being
evidence that your vehicle was exempt for whatever reason - it's
not your burden to second-guess.
As regards the second and third PCNs, you repeated the process -
perhaps the exemption was temporary- and each time a charge was
not demanded.
What more is a motorist expected to do?
Having said this, I don't know what messages were conveyed by
your screenshots, but we'll find out when you post them.
#Post#: 48988--------------------------------------------------
Re: ULEZ - Website say's my car exempt - It's NOT, so I couldn't
pay
DIR By: JoCo
Date: December 9, 2024, 5:50 am
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Clearly the databases used by payment and enforcement are out of
step.
The fact that you can pay ULEZ after the fact helps you.
I would try to make a mock payment today, to see if payment
issue still occurs. If so keep dated copy of screenshot for use
in appeal.
#Post#: 48993--------------------------------------------------
Re: ULEZ - Website say's my car exempt - It's NOT, so I couldn't
pay
DIR By: Thamesider
Date: December 9, 2024, 6:32 am
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Thanks for replies so far.
I didn't try any other methods to pay. I don't know any other
way. I probably travel insie the M25 five or 6 times a year and
have previously paid this way.
Screenshots now attached, with box i need to tick greyed out and
not selectable
[attachment deleted by admin]
#Post#: 48998--------------------------------------------------
Re: ULEZ - Website say's my car exempt - It's NOT, so I couldn't
pay
DIR By: Martyn21uk
Date: December 9, 2024, 7:05 am
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But of course, you are putting in the wrong VRM.
You have put DM03F00 instead of DM03FOO.
And I think you would have known this as your screen shots omit
the part where it says it cannot find that registration in the
database and asks if you really want to proceed.
#Post#: 49002--------------------------------------------------
Re: ULEZ - Website say's my car exempt - It's NOT, so I couldn't
pay
DIR By: stamfordman
Date: December 9, 2024, 7:13 am
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Yes the last two characters should be a double letter O.
Mixing up the letter and number is common as they are the same
font on numberplates. TFL does say:
"Be careful not to mix up the letters 'I' and 'O' with the
numbers '1' and '0'."
In some cases this is a trivial error, such as if you'd paid for
the wrong vehicle. But here there is no payment so TFL can say
you should check knowing the car is not exempt (it's a 2012
diesel).
If indeed TFl says the car is not found that ought to be a red
flag but their message should really spell it out that it could
be a 0/O digit mix up.
By the way your MOT has just expired.
#Post#: 49023--------------------------------------------------
Re: ULEZ - Website say's my car exempt - It's NOT, so I couldn't
pay
DIR By: H C Andersen
Date: December 9, 2024, 8:57 am
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So OP, you did not follow the online instructions - in this case
entering your VRM - so I cannot see what defences are open to
you on this point.
#Post#: 49151--------------------------------------------------
Re: ULEZ - Website say's my car exempt - It's NOT, so I couldn't
pay
DIR By: Thamesider
Date: December 10, 2024, 1:15 am
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Thanks for replies guys.
So my error 0 instead of O.
It didnt highlight the error when entering reg no, or ever tell
me it was wrong.
And never mentioned in any of the numerous comns ive had from
them.
Guess ill.pay up
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