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#Post#: 48856--------------------------------------------------
Smart Parking PCN - Although Paid via Ringo - St Johns
Road(East), Harborne, Birmingham
DIR By: Haggers
Date: December 8, 2024, 6:25 am
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Hello,
Firstly I would like to thank all of the people involved with
creating this site. In an age where it seems you only have to
step outside your house before you incur some form of dubious
fine, sites like these are a beacon of salvation for civil
libities.
So, off my soap box!
I would like some advice before I challenge this PCN, as I
think this might be a unique issue and wanted to make sure I had
all my ducks in line before I appeal.
I've just received a PCN for parking I had already paid for via
Ringo. Here’s the rub, there are two separate car parks, St
Johns Road(East) & St Johns Road(West), separated by St Johns
Road. We parked in East. I pulled up the Ringo App, and as it
was raining I simply clicked the one that the App suggested I
was closest to. Which turned out incorrect as it chose West. I
paid for 2 hrs and returned just after an hour.
So although I paid for parking, it was the car park next to the
one I had paid for, which is owned by Britannia Parking Group.
While East is owned by Smart Parking.
So my question is, is it worth appealing ?
HTML https://maps.app.goo.gl/CAFjXeBtKZrh52sYA
[attachment deleted by admin]
#Post#: 48860--------------------------------------------------
Re: Smart Parking PCN - Although Paid via Ringo - St Johns
Road(East), Harborne, Birmingham
DIR By: DWMB2
Date: December 8, 2024, 6:36 am
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Welcome to FTLA.
Can you please show us the back of the notice?
The good news with Smart Parking is that they never comply with
the requirements of Schedule 4 of the Protection of Freedoms Act
(there's a link in my signature if you'd like to understand the
legislation), which is the only mechanism that allows parking
companies to hold registered keepers of vehicles liable. Without
complying with that, they can only hold the driver liable - and
unless you tell them who that is, they have no idea!
Once we've seen the back of the notice, and assuming you're the
registered keeper of the vehicle (tell us if not!), the below
can be sent as an appeal, and will almost certainly lead to the
charge being cancelled:
[indent]Dear Sirs,
I have received your Parking Charge Notice (Ref: ________) for
vehicle registration mark ____ ___, in which you allege that the
driver has incurred a parking charge. I note from your
correspondence that you are not seeking to hold me liable as the
registered keeper, under Schedule 4 of the Protection of
Freedoms Act 2012 ("The Act"). You have chosen not to issue a
Notice to Keeper in accordance with The Act, and it is now too
late for you to do so.
There is no obligation for me to name the driver and I will not
be doing so. I am therefore unable to help you further with this
matter, and look forward to your confirmation that the charge
has been cancelled. If you choose to decline this appeal, you
must issue a POPLA code.
Yours,[/indent]
If appealing online, be careful there are no drop down/tick
boxes that cause you to identify who was driving, and keep a
close eye on your spam folder for their response. If they do not
respond within 28 days, chase them.
The template above has a 100% success rate with Smart so far.
#Post#: 48889--------------------------------------------------
Re: Smart Parking PCN - Although Paid via Ringo - St Johns
Road(East), Harborne, Birmingham
DIR By: Haggers
Date: December 8, 2024, 9:30 am
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Here you go.
Actually it's my wifes car, and she's down as as registered
keeper.[attach=1]
[attachment deleted by admin]
#Post#: 48890--------------------------------------------------
Re: Smart Parking PCN - Although Paid via Ringo - St Johns
Road(East), Harborne, Birmingham
DIR By: Haggers
Date: December 8, 2024, 9:34 am
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It was addressed to her by the way.
#Post#: 48891--------------------------------------------------
Re: Smart Parking PCN - Although Paid via Ringo - St Johns
Road(East), Harborne, Birmingham
DIR By: DWMB2
Date: December 8, 2024, 10:01 am
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Thanks - the appeal I suggested above will be suitable.
If the notice is addressed to your wife, then the appeal must be
done in her name. You can of course do it for her with her
permission, but make sure her details are used as the keeper.
For any drop down boxes in the online form, the appeal is being
done as the keeper only, do not make any indication as to who
was driving.
#Post#: 48897--------------------------------------------------
Re: Smart Parking PCN - Although Paid via Ringo - St Johns
Road(East), Harborne, Birmingham
DIR By: Haggers
Date: December 8, 2024, 11:15 am
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Thank you so much! I will report back and keep you posted.
Cheers
Phil
#Post#: 52506--------------------------------------------------
Re: Smart Parking PCN - Although Paid via Ringo - St Johns
Road(East), Harborne, Birmingham
DIR By: Haggers
Date: January 8, 2025, 1:35 pm
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Just wanted to update this thread and let you know your letter
did the trick!
They sent an email a few days ago confirming they will no longer
take any further action. ;D
Thank you so much for your help!
Cheers
Phil
#Post#: 73232--------------------------------------------------
Re: Smart Parking PCN - Although Paid via Ringo - St Johns
Road(East), Harborne, Birmingham
DIR By: dollyted
Date: May 25, 2025, 4:02 pm
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Hi,
I have exactly the same problem at the same location.
I ignored the letters that Britannia parking group were sending
me, but now I have received a letter for the small claims court.
Is there any advice on how I would go about tackling this
please?
many thanks
#Post#: 73251--------------------------------------------------
Re: Smart Parking PCN - Although Paid via Ringo - St Johns
Road(East), Harborne, Birmingham
DIR By: b789
Date: May 25, 2025, 11:54 pm
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[member=5577]dollyted[/member], please star5 your own thread if
you want advice and assistance. It is impossible to deal with
more than one case per thread.
READ THIS FIRST - Private Parking Charges Forum guide
HTML https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/
#Post#: 92471--------------------------------------------------
Re: Smart Parking PCN - Although Paid via Ringo - St Johns
Road(East), Harborne, Birmingham
DIR By: dollyted
Date: October 2, 2025, 2:49 am
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Hi,
The mediation went ahead yesterday and zero was offered.
A person from the mediation team offered this advice -
- this will go to court, and the judge will only be looking at
what the law says, not what is necessarily “fair”. So make sure
you’ve got your legal argument all stacked up.
Any advice someone I should do next please?
Thanks all.
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