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#Post#: 47732--------------------------------------------------
Euro Car Parks PCN - Morrisons Wells - App not accepting
bookings
DIR By: HairyGorilla
Date: December 1, 2024, 10:20 am
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I have received a Parking Charge Notice from Euro Car Parks Ltd,
the operators of the car park at Morrisons in Wells, Somerset.
HTML https://imgur.com/JYR0oN6.jpghttps://imgur.com/wuott6I.jpg
The vehicle referenced was parked at this location on 16th
November 2024, for over 4 hours.
The car park has an initial 2-hour free parking period.
After two hours, while in town, I opened the YourParkingSpace
app to purchase more parking time.
The app refused to let me buy parking time, displaying a message
“Unfortunately, all of our allocated bays have been booked at
this time. To guarantee space in future, please pre-book in
advance.”
HTML https://imgur.com/AUuRUfL.jpg
This makes no sense to me, when the vehicle had been parked in a
marked bay throughout.
There is no mention of a need to pre-book parking spaces on the
signs in the car park. It’s presented as optional on the sign.
I include photographs of the signs from Euro Car Parks and
YourParkingSpace: (click to enlarge)
HTML https://imgur.com/LYQJ9kq.jpg
HTML https://imgur.com/st2coGd.jpg
There are no machines in the car park to buy tickets instead of
using the app.
The PCN’s date of issue is Friday November 22nd.
The PCN did not arrive in the post until Friday November 29th.
This leaves only a week until the deadline for the reduced
parking charge of Friday 6th December. It sounds like this could
be a standard “tactic” of private parking companies.
I do not understand why it was not possible to buy parking. I
did as instructed on the signs.
Sensing trouble ahead, I captured the screenshot of the app
above, and even purchased parking for the following day instead,
even though this vehicle has not returned to that car park
since.
#Post#: 47735--------------------------------------------------
Re: Euro Car Parks PCN - Morrisons Wells - App not accepting
bookings
DIR By: HairyGorilla
Date: December 1, 2024, 10:48 am
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I should add the keeper of another vehicle which arrived and
departed at the same time as mine did has not so far also
received a PCN.
Some members of the group of people I was with purchased items
in the store, and we may be able to produce electronic receipts.
I am tempted to take this to the management of the store,
highlighting my concerns about paying for parking at this site.
#Post#: 47737--------------------------------------------------
Re: Euro Car Parks PCN - Morrisons Wells - App not accepting
bookings
DIR By: DWMB2
Date: December 1, 2024, 11:03 am
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The green YourParkingSpace sign says that payment must be made
on arrival, but I would say there's a good argument to be made
that the term was not prominently displayed.
Before we advise on any appeals, speaking to the management of
Morrisons would be sensible. Anecdotally Morrisons can be quite
good at intervening in parking chsrges issued at their car parks
#Post#: 47738--------------------------------------------------
Re: Euro Car Parks PCN - Morrisons Wells - App not accepting
bookings
DIR By: HairyGorilla
Date: December 1, 2024, 11:07 am
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It does seem very underhand to issue a PCN, when the app to
which they direct customers, is rejecting bookings for an
obscure reason.
This is an unnecessary complication, especially given what it's
led to!
I am reluctant to engage with Euro Car Parks directly, which is
another reason why taking it to Morrisons looks more attractive.
I cannot identify other examples of the YourParkingSpace app
behaving in this way which makes me wonder if this is an issue
specific to this car park.
#Post#: 47780--------------------------------------------------
Re: Euro Car Parks PCN - Morrisons Wells - App not accepting
bookings
DIR By: b789
Date: December 1, 2024, 3:12 pm
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Unless you can get Morrisons to get the PCN cancelled, this will
never be accepted on appeal, at least by ECP. There is a remote
possibility that a secondary appeal to POPLA will succeed but
don't bank on that.
However, no one who is here receiving advice and following it,
pays a penny to ECP. Even if Plan A, a request with Morrisons to
cancel the PCN or Plan B, an appeal to ECP or Plan C, an appeal
to POPLA don't succeed, I can say with greater that 99%
confidence that Plan D will bering the matter to a close after a
county court claim is issued and simply defended, they will
eventually discontinue some time next year.
Please stop worrying about the "mugs discount". It is there to
persuade low-hanging fruit on the gullible tree to pay up
without making ECP have to do anything. It's a scam. Sadly, one
that probably works for the majority of the 41,000 private
parking tickets that are issued every single day! Yes, every
day.
Follow the advice and, whilst it can be protracted, you will not
pay a penny of your well earned cash to these ex-clampers and
you'll learn a lot of useful civil law and rights in the
process.
#Post#: 47794--------------------------------------------------
Re: Euro Car Parks PCN - Morrisons Wells - App not accepting
bookings
DIR By: HairyGorilla
Date: December 1, 2024, 4:17 pm
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Thank you for your replies, both of you.
I have submitted an "enquiry" via the Morrisons website, so
we'll see what happens next.
#Post#: 47804--------------------------------------------------
Re: Euro Car Parks PCN - Morrisons Wells - App not accepting
bookings
DIR By: BigBazz45
Date: December 1, 2024, 5:17 pm
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--- Quote from: HairyGorilla link ---
>
> After two hours, while in town, I opened the YourParkingSpace
app to purchase more parking time.
>
> The app refused to let me buy parking time, displaying a
message “Unfortunately, all of our allocated bays have been
booked at this time. To guarantee space in future, please
pre-book in advance.”
>
>
HTML https://imgur.com/AUuRUfL.jpg
>
> This makes no sense to me, when the vehicle had been parked in
a marked bay throughout.
>
--- End Quote ---
YourParkingSpace only allow a certain percentage of spaces to be
booked, based on historic ANPR data. Once that limit has been
reached, they don't allow further bookings even if you're
already on site.
The signage could definitely be improved to make that clear.
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