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#Post#: 50935--------------------------------------------------
Re: LB Redbridge 53j - Cleveland Rd, Ilford IG1 Failing to compl
y with restriction on vehicles entering pedest zone (cam
By: WaltWhite Date: December 24, 2024, 4:18 am
---------------------------------------------------------
Dear Sir / Madam,
I haven't had a proper response to the below and it has been a
week now.
What is going to happen about the premature issuing of the
charge certificate?
I would like a response today?
I would also like to make a formal complaint, please can you
outline this in your response.
I presume the office will be closed over the Christmas period so
please can you get back to me urgently. The Charge Certificate
should be cancelled.
Best wishes
From:
Sent: 17 December 2024 23:06
To: Parking and Traffic Enforcement
<parkingandtrafficenforcement@redbridge.gov.uk>; Parking and
Traffic Enforcement <highways.parkingappeals@redbridge.gov.uk>;
Parking and Traffic Enforcement
<highways.parkingmanagement@redbridge.gov.uk>
Subject: URGENT - Premature issuing of Charge Certificate
Dear LB Redbridge,
I acknowledge receipt of the Charge Certificate pertaining to
PCN AF30026923 VRM CV61XUX
The date of the PCN is November 14th 2024. Therefore, the
deemed date of service is November 18th. Clearly, you have
prematurely issued a Charge Certificate. It follows that the
earliest you may serve such a document is 15th December. I also
note that this is par for the course as you have recently lost a
case on the same issue.
Therefore, please cancel the Charge Certificate so that I may
make formal representations to which I am entitled according to
the statutory process.
This is not a matter for discretion - rather a matter of
statutory compliance.
Yours,
Latest emails to LB Redbridge...
#Post#: 50966--------------------------------------------------
Re: LB Redbridge 53j - Cleveland Rd, Ilford IG1 Failing to compl
y with restriction on vehicles entering pedest zone (cam
By: WaltWhite Date: December 24, 2024, 9:14 am
---------------------------------------------------------
Email received today from LB Redbridge and my response
o parkingandtrafficenforcement

Hi S,
Thanks for your reply. I’m not sure of the relevance of your
question? My previous email stated the date of service as the
18th November.
Can you explain why you need to know this.
The charge certificate has been issued prematurely.
Please get back to me today as the office will be closed over
Xmas. I understand that with a Charge Certificate it will be
registered as an unpaid debt which I do not want.
Best wishes
Sent from my iPhone
On 24 Dec 2024, at 12:27, Parking and Traffic Enforcement
<parkingandtrafficenforcement@redbridge.gov.uk> wrote:

Daniel,
Please note we have ten working days to respond to emails.
Please can you confirm if the Penalty Charge Notice was
received?
In order to make a complaint please visit our website via the
following link
HTML https://www.redbridge.gov.uk/tell-us/tell-us-whats-wrong/
Regards,
#Post#: 50968--------------------------------------------------
Re: LB Redbridge 53j - Cleveland Rd, Ilford IG1 Failing to compl
y with restriction on vehicles entering pedest zone (cam
By: WaltWhite Date: December 24, 2024, 9:27 am
---------------------------------------------------------
Formal complaint submitted:
Dear Sir/Madam,
I have received a Charge Certificate pertaining to PCN
AF30026923 VRM CV61XUX
The date of the PCN is November 14th 2024. Therefore, the deemed
date of service is November 18th. Clearly, you have prematurely
issued a Charge Certificate. It follows that the earliest you
may serve such a document is 15th December.
I have asked for this to be cancelled so I can submit
representations as I tried to before the 15th December. This has
not happened.
I am entitled to make formal representations according to the
statutory process.
This is not a matter for discretion - rather a matter of
statutory compliance.
I am finding this process very stressful as I know understand
this Charge (now at £195) will also now increase by £10 and be
registered as a debt.
Yours,
What action would you like us to take?
I would like you to cancel the Charge Certificate, so I can
submit representations.
I believe due to the impact on my mental wellbeing that I should
receive some monetary compensation.
I have a diagnosed mental health condition which is being
exacerbated by what has happened here.
#Post#: 50992--------------------------------------------------
Re: LB Redbridge 53j - Cleveland Rd, Ilford IG1 Failing to compl
y with restriction on vehicles entering pedest zone (cam
By: fraser.mitchell Date: December 24, 2024, 4:10 pm
---------------------------------------------------------
It does look in this case that Redbridge are not following what
they say on their own PCN, which is that if the penalty is not
paid or reps received after 28 days from date of service a
higher penalty may be payable.
There is a stupid anomaly in the LLA & TfL Act 2003 in that the
penalty is due by 28 days from PCN date, but reps can be
submitted 28 days from date of service, two days later. This
anomaly has never been corrected due to our supine governments
since that Act came in. It seems to me that the CC has been
issued under the 28 days from date of PCN rather than 28 days
from date of service. In addition, they would seem to have
programmed their IT system to refuse all reps once a CC is sent
out. So we end up with a complete Pot Mess !
The OP needs to not just email a complaint to the enforcement
department, but via the formal complaint process that councils
must have and support.
HTML https://www.redbridge.gov.uk/tell-us/tell-us-whats-wrong/tell-us-what-we-did-wrong/
#Post#: 50995--------------------------------------------------
Re: LB Redbridge 53j - Cleveland Rd, Ilford IG1 Failing to compl
y with restriction on vehicles entering pedest zone (cam
By: H C Andersen Date: December 24, 2024, 5:01 pm
---------------------------------------------------------
IMO,
The CC was NOT served (the criterion is not 'issue', it is
service) prematurely.
CC dated Fri. 13th Dec, therefore deemed served Tues. 17th.
PCN issued 14 Nov, deemed served Mon. 18th. Last day of 28-day
period for payment was 11 Dec. But last day of reps period was
15 Dec.
As CC not even issued until 13th it could not be premature
because you hadn't paid and hadn't made reps.
However, this is not the nub of the matter.
The authority are obliged to consider reps made in time.
But you didn't make reps in time.
At this stage you're really behind the 8-ball.
But you posted:
I didnt submit reps. I was advised to hold till last minute. I
went to submit within the timeline that I was advised was ok,
and the online website wouldnt allow me too.
And this is the issue IMO. They put themselves in jeopardy
because they issued a CC before the end of the 28-day
representations period AND you say you were prevented you from
making reps before the end of this period. What a shambles - the
drafting c**k-up referred to previously.
To put concisely:
28 days to pay beginning on date PCN issued;
28 days in which to make reps beginning on date of service;
This trigger-happy authority(again referred to by another
poster) are in the s**t if reps are made after the end of the
payment period and before the end of the reps period and they've
issued a CC.
But they connive to save themselves by preventing you making
reps after a CC has been issued.
Anyway, you've sent reps by email but whether these will be
considered is anyone's guess because email is not a prescribed
method(these are online and by post).
If they disregard your reps because they were made late and/or
by email then IMO you'll need to follow the complaints route
because a SD cannot be submitted because none of the grounds
applies.
#Post#: 50996--------------------------------------------------
Re: LB Redbridge 53j - Cleveland Rd, Ilford IG1 Failing to compl
y with restriction on vehicles entering pedest zone (cam
By: WaltWhite Date: December 24, 2024, 5:24 pm
---------------------------------------------------------
[quote author=H C Andersen link=topic=4018.msg50995#msg50995
date=1735081274]
IMO,
The CC was NOT served (the criterion is not 'issue', it is
service) prematurely.
CC dated Fri. 13th Dec, therefore deemed served Tues. 17th.
PCN issued 14 Nov, deemed served Mon. 18th. Last day of 28-day
period for payment was 11 Dec. But last day of reps period was
15 Dec.
As CC not even issued until 13th it could not be premature
because you hadn't paid and hadn't made reps.
However, this is not the nub of the matter.
The authority are obliged to consider reps made in time.
But you didn't make reps in time.
At this stage you're really behind the 8-ball.
But you posted:
I didnt submit reps. I was advised to hold till last minute. I
went to submit within the timeline that I was advised was ok,
and the online website wouldnt allow me too.
And this is the issue IMO. They put themselves in jeopardy
because they issued a CC before the end of the 28-day
representations period AND you say you were prevented you from
making reps before the end of this period. What a shambles - the
drafting c**k-up referred to previously.
To put concisely:
28 days to pay beginning on date PCN issued;
28 days in which to make reps beginning on date of service;
This trigger-happy authority(again referred to by another
poster) are in the s**t if reps are made after the end of the
payment period and before the end of the reps period and they've
issued a CC.
But they connive to save themselves by preventing you making
reps after a CC has been issued.
Anyway, you've sent reps by email but whether these will be
considered is anyone's guess because email is not a prescribed
method(these are online and by post).
If they disregard your reps because they were made late and/or
by email then IMO you'll need to follow the complaints route
because a SD cannot be submitted because none of the grounds
applies.
[/quote]
This is disappointing to say the least.
One of the members on here offered to draft the reps for this
one. I was waiting for this but It didn’t happen for whatever
reason.
I was also advised I had till the 15th. This meant I waited till
the last minute.
I know technically I may have had till the 15th but it sounds
like LB Redbridge have form for not sticking to this.
#Post#: 50997--------------------------------------------------
Re: LB Redbridge 53j - Cleveland Rd, Ilford IG1 Failing to compl
y with restriction on vehicles entering pedest zone (cam
By: fraser.mitchell Date: December 24, 2024, 5:40 pm
---------------------------------------------------------
Although on-line submissions mean the rule only applies to reps
sent by post, it is important to remember that the reps have to
be received by the council within the 28 day period.
As for an official complaint to the council, this needs to
concentrate on their IT system preventing reps from being
submitted before the 28 day period for their submission expires.
Their own PCN is quite clear that the PCN recipient has 28 days
to submit reps from date of service. I very much doubt any of
the staff in the council parking and traffic enforcement office
even realise the problem. They need to be forced to read the
text on their own PCNs !
#Post#: 50998--------------------------------------------------
Re: LB Redbridge 53j - Cleveland Rd, Ilford IG1 Failing to compl
y with restriction on vehicles entering pedest zone (cam
By: WaltWhite Date: December 24, 2024, 5:48 pm
---------------------------------------------------------
[quote author=Incandescent link=topic=4018.msg50997#msg50997
date=1735083622]
Although on-line submissions mean the rule only applies to reps
sent by post, it is important to remember that the reps have to
be received by the council within the 28 day period.
[/quote]
So am I out of luck on this one? I would rather pay than take
any more risk. Unless they have really cocked this up
#Post#: 50999--------------------------------------------------
Re: LB Redbridge 53j - Cleveland Rd, Ilford IG1 Failing to compl
y with restriction on vehicles entering pedest zone (cam
By: fraser.mitchell Date: December 24, 2024, 6:05 pm
---------------------------------------------------------
[quote author=WaltWhite link=topic=4018.msg50998#msg50998
date=1735084119]
[quote author=Incandescent link=topic=4018.msg50997#msg50997
date=1735083622]
Although on-line submissions mean the rule only applies to reps
sent by post, it is important to remember that the reps have to
be received by the council within the 28 day period.
[/quote]
So am I out of luck on this one? I would rather pay than take
any more risk. Unless they have really cocked this up
[/quote]
So them registering the debt at TEC and the amount going up by
£10 represents more risk ? Surely not ! You need to wait until
you at least get some response from the council to your
complaints. The plain fact is they have cocked things up.
I repeat - there is NO possibility of a CCJ in the process. Of
course if you and us cannot turn things around you'll be
standing in for £205. If you fail to pay this, they will
instruct bailiffs to collect the money.
#Post#: 51000--------------------------------------------------
Re: LB Redbridge 53j - Cleveland Rd, Ilford IG1 Failing to compl
y with restriction on vehicles entering pedest zone (cam
By: ivanleo Date: December 24, 2024, 6:19 pm
---------------------------------------------------------
[quote author=WaltWhite link=topic=4018.msg50998#msg50998
date=1735084119]
[quote author=Incandescent link=topic=4018.msg50997#msg50997
date=1735083622]
Although on-line submissions mean the rule only applies to reps
sent by post, it is important to remember that the reps have to
be received by the council within the 28 day period.
[/quote]
So am I out of luck on this one? I would rather pay than take
any more risk. Unless they have really cocked this up
[/quote]
I think they have cocked this up, and being prevented from
following the statutory appeal process is one of the few grounds
under which the Local Government Ombudsman would consider a
complaint.
Did you take a screenshot on the 15th showing that you could not
submit representations?
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