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#Post#: 52521--------------------------------------------------
Re: Horizon Parking
DIR By: privates
Date: January 8, 2025, 4:15 pm
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--- Quote from: b789 link ---
>
> they'll reject anyway, but you may as well have a bit of fun
at their expense whilst getting your POPLA code.
>
--- End Quote ---
I've received a debt recovery letter but no response to the
appeal. What do I need to do in this circumstance?
HTML https://ibb.co/72xDyc2
#Post#: 52527--------------------------------------------------
Re: Horizon Parking
DIR By: DWMB2
Date: January 8, 2025, 5:03 pm
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How did you appeal? Did you chase up when you didn't receive a
response within the time lines indicated in the Code of
Practice? If not, get in touch and ask why they have not
responded.
(And a perhaps obvious point, but check your spam folder if you
haven't already)
#Post#: 55509--------------------------------------------------
Re: Horizon Parking
DIR By: privates
Date: January 28, 2025, 5:20 am
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--- Quote from: DWMB2 link ---
>
> How did you appeal? Did you chase up when you didn't receive a
response within the time lines indicated in the Code of
Practice? If not, get in touch and ask why they have not
responded.
>
> (And a perhaps obvious point, but check your spam folder if
you haven't already)
>
--- End Quote ---
I just spoke to them on the phone and they have stated a reply
was sent 09/12/2024 to my email but I haven't received any
reply. She stated that it is a PoFA account and I have to name a
driver. She said there is nothing I can do but speak to the
enforcement agents at this point. She gave me the admin email
for me to email them and ask for a copy of the rejection
#Post#: 55520--------------------------------------------------
Re: Horizon Parking
DIR By: b789
Date: January 28, 2025, 5:59 am
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For heavens sake... a telephone conversation is not worth the
paper it isn't written on! You must get everything in writing.
You should email them and demand that they provide a copy of the
email they say they sent on 9/12/24 and to include all the
headers in order to prove that it was sent and to the correct
email address.
In fact, just SAR Horizon. In the SAR point out that a simple
copy of any email they claim to have sent to you must include
the headers as evidence of having been sent.
Is this true or are you simply paraphrasing?
--- Quote ---
> "She stated that it is a PoFA account and I have to name a
driver. She said there is nothing I can do but speak to the
enforcement agents at this point".
--- End Quote ---
Their NtK is definitely NOT PoFA compliant and there is
absolutely NO legal obligation on the Keeper to name the driver.
I certainly hope you didn't blab the drivers identity by saying
things like "I did this or that" instead of "The driver did this
or that".
And have you checked your junk folder as advised a while ago?
#Post#: 56296--------------------------------------------------
Re: Horizon Parking
DIR By: privates
Date: February 2, 2025, 6:09 pm
---------------------------------------------------------
--- Quote from: b789 link ---
>
> For heavens sake... a telephone conversation is not worth the
paper it isn't written on! You must get everything in writing.
You should email them and demand that they provide a copy of the
email they say they sent on 9/12/24 and to include all the
headers in order to prove that it was sent and to the correct
email address.
>
> In fact, just SAR Horizon. In the SAR point out that a simple
copy of any email they claim to have sent to you must include
the headers as evidence of having been sent.
>
> Is this true or are you simply paraphrasing?
>
> [quote]"She stated that it is a PoFA account and I have to
name a driver. She said there is nothing I can do but speak to
the enforcement agents at this point".
--- End Quote ---
Their NtK is definitely NOT PoFA compliant and there is
absolutely NO legal obligation on the Keeper to name the driver.
I certainly hope you didn't blab the drivers identity by saying
things like "I did this or that" instead of "The driver did this
or that".
And have you checked your junk folder as advised a while ago?
[/quote]
I did check my junk folder and this is there reply to my email..
apparently I must of made a typo when appealing
Thank you for your email.
Please be advised the email above does not match with the email
on the appeals form.
For your own data protection, please understand that we can only
correspond with the driver or registered keeper of a vehicle
concerned with a Parking Charge.
If it assists you, we can accept correspondence from a third
party on behalf of the driver or registered keeper, but only
when prior written authorisation has been provided by the driver
or registered keeper of the vehicle concerned. This can be
handwritten and sent to us as a PDF or an image.
If you were the driver of the vehicle at the time, please
confirm your full name and full postal address and we can then
respond to your query.
#Post#: 56298--------------------------------------------------
Re: Horizon Parking
DIR By: mickR
Date: February 2, 2025, 6:25 pm
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--- Quote from: privates link ---
>
> If you were the driver of the vehicle at the time, please
confirm your full name and full postal address and we can then
respond to your query.
>
--- End Quote ---
DO NOT DO THAT.
#Post#: 56340--------------------------------------------------
Re: Horizon Parking
DIR By: b789
Date: February 3, 2025, 6:12 am
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So, are you saying that the appeal we suggested you send to
Horizon was either never sent or sent to the wrong email
address?
If you've missed out on your opportunity to have this appealed
at POPLA, then you will just have to wait it out until a county
court clam arrives and deal with it then.
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