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       #Post#: 52521--------------------------------------------------
       Re: Horizon Parking 
   DIR By: privates
       Date: January 8, 2025, 4:15 pm
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       --- Quote from: b789 link ---
       >
       > they'll reject anyway, but you may as well have a bit of fun
       at their expense whilst getting your POPLA code.
       >
       --- End Quote ---
       I've received a debt recovery letter but no response to the
       appeal. What do I need to do in this circumstance?
  HTML https://ibb.co/72xDyc2
       #Post#: 52527--------------------------------------------------
       Re: Horizon Parking 
   DIR By: DWMB2
       Date: January 8, 2025, 5:03 pm
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       How did you appeal? Did you chase up when you didn't receive a
       response within the time lines indicated in the Code of
       Practice? If not, get in touch and ask why they have not
       responded.
       (And a perhaps obvious point, but check your spam folder if you
       haven't already)
       #Post#: 55509--------------------------------------------------
       Re: Horizon Parking 
   DIR By: privates
       Date: January 28, 2025, 5:20 am
       ---------------------------------------------------------
       --- Quote from: DWMB2 link ---
       >
       > How did you appeal? Did you chase up when you didn't receive a
       response within the time lines indicated in the Code of
       Practice? If not, get in touch and ask why they have not
       responded.
       >
       > (And a perhaps obvious point, but check your spam folder if
       you haven't already)
       >
       --- End Quote ---
       I just spoke to them on the phone and they have stated a reply
       was sent 09/12/2024 to my email but I haven't received any
       reply. She stated that it is a PoFA account and I have to name a
       driver. She said there is nothing I can do but speak to the
       enforcement agents at this point. She gave me the admin email
       for me to email them and ask for a copy of the rejection
       #Post#: 55520--------------------------------------------------
       Re: Horizon Parking 
   DIR By: b789
       Date: January 28, 2025, 5:59 am
       ---------------------------------------------------------
       For heavens sake... a telephone conversation is not worth the
       paper it isn't written on! You must get everything in writing.
       You should email them and demand that they provide a copy of the
       email they say they sent on 9/12/24 and to include all the
       headers in order to prove that it was sent and to the correct
       email address.
       In fact, just SAR Horizon. In the SAR point out that a simple
       copy of any email they claim to have sent to you must include
       the headers as evidence of having been sent.
       Is this true or are you simply paraphrasing?
       --- Quote ---
       > "She stated that it is a PoFA account and I have to name a
       driver. She said there is nothing I can do but speak to the
       enforcement agents at this point".
       --- End Quote ---
       Their NtK is definitely NOT PoFA compliant and there is
       absolutely NO legal obligation on the Keeper to name the driver.
       I certainly hope you didn't blab the drivers identity by saying
       things like "I did this or that" instead of "The driver did this
       or that".
       And have you checked your junk folder as advised a while ago?
       #Post#: 56296--------------------------------------------------
       Re: Horizon Parking 
   DIR By: privates
       Date: February 2, 2025, 6:09 pm
       ---------------------------------------------------------
       --- Quote from: b789 link ---
       >
       > For heavens sake... a telephone conversation is not worth the
       paper it isn't written on! You must get everything in writing.
       You should email them and demand that they provide a copy of the
       email they say they sent on 9/12/24 and to include all the
       headers in order to prove that it was sent and to the correct
       email address.
       >
       > In fact, just SAR Horizon. In the SAR point out that a simple
       copy of any email they claim to have sent to you must include
       the headers as evidence of having been sent.
       >
       > Is this true or are you simply paraphrasing?
       >
       > [quote]"She stated that it is a PoFA account and I have to
       name a driver. She said there is nothing I can do but speak to
       the enforcement agents at this point".
       --- End Quote ---
       Their NtK is definitely NOT PoFA compliant and there is
       absolutely NO legal obligation on the Keeper to name the driver.
       I certainly hope you didn't blab the drivers identity by saying
       things like "I did this or that" instead of "The driver did this
       or that".
       And have you checked your junk folder as advised a while ago?
       [/quote]
       I did check my junk folder and this is there reply to my email..
       apparently I must of made a typo when appealing
       Thank you for your email.
       
       Please be advised the email above does not match with the email
       on the appeals form.
       
       For your own data protection, please understand that we can only
       correspond with the driver or registered keeper of a vehicle
       concerned with a Parking Charge.
       
       If it assists you, we can accept correspondence from a third
       party on behalf of the driver or registered keeper, but only
       when prior written authorisation has been provided by the driver
       or registered keeper of the vehicle concerned. This can be
       handwritten and sent to us as a PDF or an image.
       
       If you were the driver of the vehicle at the time, please
       confirm your full name and full postal address and we can then
       respond to your query.
       #Post#: 56298--------------------------------------------------
       Re: Horizon Parking 
   DIR By: mickR
       Date: February 2, 2025, 6:25 pm
       ---------------------------------------------------------
       --- Quote from: privates link ---
       >
       > If you were the driver of the vehicle at the time, please
       confirm your full name and full postal address and we can then
       respond to your query.
       >
       --- End Quote ---
       DO NOT DO THAT.
       #Post#: 56340--------------------------------------------------
       Re: Horizon Parking 
   DIR By: b789
       Date: February 3, 2025, 6:12 am
       ---------------------------------------------------------
       So, are you saying that the appeal we suggested you send to
       Horizon was either never sent or sent to the wrong email
       address?
       If you've missed out on your opportunity to have this appealed
       at POPLA, then you will just have to wait it out until a county
       court clam arrives and deal with it then.
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