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#Post#: 3148--------------------------------------------------
Saba - Failing to obtain a valid ticket or cashless parking
session - NG station
DIR By: Hodor51
Date: August 12, 2023, 12:45 pm
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Notice of parking charge received from Saba for failing to
obtain a valid ticket or cashless parking session.
However, a session was paid for on the date stated on the notice
of parking charge to registered keeper. Unfortunately, it seems
that the driver has selected the wrong vehicle registration on
the parking app. Can an appeal be made on the basis that a
session was paid for but on the wrong vehicle and the records
could probably show that said vehicle didnt enter the car park
on said date?
There is an email receipt and bank records confirming payment on
the date.
Thanks
#Post#: 3209--------------------------------------------------
Re: Saba - Failing to obtain a valid ticket or cashless parking
session - NG station
DIR By: Hodor51
Date: August 14, 2023, 4:26 am
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Link to letter below:
HTML https://drive.google.com/drive/folders/1PXfUtD7-xc04YXBzfVwluBA-B3VBdzok
#Post#: 3211--------------------------------------------------
Re: Saba - Failing to obtain a valid ticket or cashless parking
session - NG station
DIR By: DWMB2
Date: August 14, 2023, 4:46 am
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--- Quote from: Hodor51 link ---
>
> Can an appeal be made on the basis that a session was paid for
but on the wrong vehicle and the records could probably show
that said vehicle didnt enter the car park on said date?
>
--- End Quote ---
Yes, however they're unlikely to completely cancel the charge.
The BPA's Code of Practice (there's a link to it in my signature
below) covers this situation - it's what's referred to as a
'keying error', where an error is made entering the vehicle reg
when paying for/validating a parking session. There are 'minor
errors' (one wrong character etc.), which should see the charge
cancelled, and major errors (wrong VRM entirely etc.), that
should see a charge of £20 levied.
From what you've presented so far, there doesn't seem to be much
that would support an appeal other than the incorrect reg. With
that in mind, if you appeal on the basis of the wrong VRM being
entered, and making reference to section 17 of the BPA's Code of
Practice, they should offer you the option of paying £20.
#Post#: 3222--------------------------------------------------
Re: Saba - Failing to obtain a valid ticket or cashless parking
session - NG station
DIR By: Hodor51
Date: August 14, 2023, 10:05 am
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Ok, thank you for the advice.
I will appeal on this basis.
#Post#: 3223--------------------------------------------------
Re: Saba - Failing to obtain a valid ticket or cashless parking
session - NG station
DIR By: Hodor51
Date: August 14, 2023, 10:08 am
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Might be being particularly fussy on this one...but the parking
charge reference contains an Apostrophe in the reference, which
means it doesnt come up on the website when attempting to
locate. Would this have any affect on anything?
#Post#: 3224--------------------------------------------------
Re: Saba - Failing to obtain a valid ticket or cashless parking
session - NG station
DIR By: DWMB2
Date: August 14, 2023, 10:21 am
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Does it work when you remove the rogue apostrophe?
In short - it almost certainly won't help you. A small
typographical error on an invoice doesn't affect the core issue
of whether or not the money is owed.
#Post#: 3228--------------------------------------------------
Re: Saba - Failing to obtain a valid ticket or cashless parking
session - NG station
DIR By: Hodor51
Date: August 14, 2023, 11:11 am
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Yeah it works...just being fussy I guess. Thanks for the support
#Post#: 4232--------------------------------------------------
Re: Saba - Failing to obtain a valid ticket or cashless parking
session - NG station
DIR By: Hodor51
Date: September 1, 2023, 6:15 am
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Hi there, just to update that I'd appealed under the basis of
the above reasoning and was successful. The ticket was cancelled
under the proviso that if the same mistake happened again, it
would likely be upheld.
They also provided advice if I realised I'd made a mistake on
the day it happens.
Thanks for your advice on this.
#Post#: 4274--------------------------------------------------
Re: Saba - Failing to obtain a valid ticket or cashless parking
session - NG station
DIR By: DWMB2
Date: September 2, 2023, 6:51 am
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A very good result... Well done
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