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#Post#: 42585--------------------------------------------------
Parking eye Ltd-overstay-asda clapham juntion sw11
DIR By: loady
Date: October 27, 2024, 4:59 am
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This is my local supermarket and have shopped here many years,
for as long as at least four years the parking pay machines have
not worked, the car park has basically become a free for all, at
some point this year this was changed, i only noticed this when
i received a PCN from parking eye stating that the vehicle to
which i am the registered keeper over stayed in the car park.
This car park has been used on many occasions since this new
company look to have taken over, i am never usually there for
more than two hours, neither is anyone else who drives the
vehicle. How do i proceed with this.
Thank you.
PS..keeps saying upload folder is full to add image.
HTML https://i.imgur.com/InxFS0m.jpeg
HTML https://i.imgur.com/ka00Qki.jpeg
#Post#: 42587--------------------------------------------------
Re: Parking eye Ltd-overstay-asda clapham juntion sw11
DIR By: b789
Date: October 27, 2024, 5:23 am
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Have you made a complaint to Asda management yet? Don't start at
the bottom. Go as high up the management food chain as possible,
preferably the CEO.
When did the terms change at this car park?
#Post#: 42599--------------------------------------------------
Re: Parking eye Ltd-overstay-asda clapham juntion sw11
DIR By: loady
Date: October 27, 2024, 6:28 am
---------------------------------------------------------
--- Quote from: b789 link ---
>
> Have you made a complaint to Asda management yet? Don't start
at the bottom. Go as high up the management food chain as
possible, preferably the CEO.
>
> When did the terms change at this car park?
>
--- End Quote ---
Not as yet, i will do that, its worked before in a sainsburys
where they had lowered the time allowed for free parking. I am
not entirely sure when it changed, i noticed over the last month
or two, the top gate which would allow higher vehicles on to the
upper ground level of the car park has been constantly locked
now, probably so they can catch each vehicle on entry and exit,
previously thats where i would drive in and out of the car park,
now you have to enter on the lower ground level and up a ramp if
you want to park on the upper ground level where the store
entrance is, i have looked at the signs now and its clear they
have a new operator but then there were signs in the same
locations next to the ticket machines, you would stop to look to
see if they had been changed, a notice upon entry to the store
would of been a good idea so ill add that in my complaint.
#Post#: 42600--------------------------------------------------
Re: Parking eye Ltd-overstay-asda clapham juntion sw11
DIR By: b789
Date: October 27, 2024, 6:52 am
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The new Single Code of Practice (SCoP) states at section 3.4:
--- Quote ---
> 3.4. Material changes – notices
>
> Where there is any material change to any pre-existing terms
and conditions that would not be immediately apparent to a
driver entering controlled land that is or has been open for
public parking, the parking operator must place additional
(temporary) notices at the site entrance for a period of not
less than 4 months from the date of the change making it clear
that new terms and conditions/charges apply, such that regular
visitors who might be familiar with the old terms do not
inadvertently incur parking charges.
>
> NOTE: Examples of material changes can include introduction of
parking enforcement where none has previously applied,
introduction of time-limited free parking, or reductions in the
time limit within which free parking is available. Given the
need to avoid confusion and clutter at entrances the test is
whether the fact that a change has been made is clearly
signalled to drivers on entering the land and the nature of the
change is clearly displayed thereafter – it may also be
necessary to install repeater notices depending on the scale of
the premises.
--- End Quote ---
Have they complied?
#Post#: 42659--------------------------------------------------
Re: Parking eye Ltd-overstay-asda clapham juntion sw11
DIR By: loady
Date: October 28, 2024, 4:17 am
---------------------------------------------------------
--- Quote from: b789 link ---
>
> The new Single Code of Practice (SCoP) states at section 3.4:
>
> [quote]3.4. Material changes – notices
>
> Where there is any material change to any pre-existing terms
and conditions that would not be immediately apparent to a
driver entering controlled land that is or has been open for
public parking, the parking operator must place additional
(temporary) notices at the site entrance for a period of not
less than 4 months from the date of the change making it clear
that new terms and conditions/charges apply, such that regular
visitors who might be familiar with the old terms do not
inadvertently incur parking charges.
>
> NOTE: Examples of material changes can include introduction of
parking enforcement where none has previously applied,
introduction of time-limited free parking, or reductions in the
time limit within which free parking is available. Given the
need to avoid confusion and clutter at entrances the test is
whether the fact that a change has been made is clearly
signalled to drivers on entering the land and the nature of the
change is clearly displayed thereafter – it may also be
necessary to install repeater notices depending on the scale of
the premises.
--- End Quote ---
Have they complied?
[/quote]
I dont think so, i spoke to someone in store having not seen any
signs within the store entrance, i dont think they had a clue
when i asked when the new company took over, they said its been
the case you cant stay there for more than two hours but didnt
seem to want to take onboard the fact that it was there for use
but not being implemented and hadnt been for a number of years,
i walked round the car park and there are a few new signs in the
car park in exactly the same place where the previous ones were
and have parking eye on them, they look new but have just been
mounted on the same poles as older signs, i also spotted old
signage from Horizon parking who were the previous operator. I
have emailed the CEO, lets see what happens there, pictures of
signage below.
New signage
HTML https://i.imgur.com/vNdnJUx.jpeg
Old signage
HTML https://i.imgur.com/AHHcbOu.jpeg
#Post#: 42664--------------------------------------------------
Re: Parking eye Ltd-overstay-asda clapham juntion sw11
DIR By: b789
Date: October 28, 2024, 5:31 am
---------------------------------------------------------
I don't think it has changed operator. There are GSV views from
2020 that show that ParkingEye were operating the car park back
then. I think the Horizon deal is separate for people who want
to use the car park for longer term parking.
What is important is if something like the amount of time you
are allowed to park for free or is the tariffs change is what we
need to know.
#Post#: 42791--------------------------------------------------
Re: Parking eye Ltd-overstay-asda clapham juntion sw11
DIR By: loady
Date: October 29, 2024, 4:19 am
---------------------------------------------------------
--- Quote from: b789 link ---
>
> I don't think it has changed operator. There are GSV views
from 2020 that show that ParkingEye were operating the car park
back then. I think the Horizon deal is separate for people who
want to use the car park for longer term parking.
>
> What is important is if something like the amount of time you
are allowed to park for free or is the tariffs change is what we
need to know.
>
--- End Quote ---
I think it has always been a two hour limit, before the ticket
machines stopped working they would patrol the car park, if you
didnt have a ticket (which was free) they would issue a penalty,
i dont ever recall it being covered by ANPR, it might well of
been but i just have not stayed there more than two hours, one
thing i know for sure there has been a period of no monitoring
at all, i know i have been in there for longer than two hours on
occasion, it was common knowledge the car parking wasnt being
enforced and over time this had become a problem with people
using it to park all day for free whilst they were at work. I
spotted the ANPR cameras recently on the way out, they were
definately newly put up on entrance and exit so i think it has
always been the case it is only two hours parking but now they
have installed the cameras to enforce it. I have not yet had a
reply from CEO@asda.com, although the email has been read, i
beleive the CEO is in the process of being replaced so i hope
this doesnt get ignored. Should i not get a reply and resolotion
from them what do i do next ? appeal it or ignore it ?
Thank you.
#Post#: 42801--------------------------------------------------
Re: Parking eye Ltd-overstay-asda clapham juntion sw11
DIR By: b789
Date: October 29, 2024, 4:55 am
---------------------------------------------------------
The introduction of ANPR is a material change and should be
prominently notified so that regular users are made aware of
this significant change. There must be notices regarding this
for a minimum of 4 months.
So, try and find out when the ANPR was introduced if you're sure
that is "new".
Any appeal must be submitted no later than Monday 25th November,
so you have plenty of time to get a response from Asda. Make a
note in your diary to come back here a few days before the
appeal deadline if you've not heard back from Asda and we will
assist with an appeal.
#Post#: 43363--------------------------------------------------
Re: Parking eye Ltd-overstay-asda clapham juntion sw11
[RESOLVED]
DIR By: loady
Date: October 31, 2024, 12:31 pm
---------------------------------------------------------
--- Quote from: b789 link ---
>
> The introduction of ANPR is a material change and should be
prominently notified so that regular users are made aware of
this significant change. There must be notices regarding this
for a minimum of 4 months.
>
> So, try and find out when the ANPR was introduced if you're
sure that is "new".
>
> Any appeal must be submitted no later than Monday 25th
November, so you have plenty of time to get a response from
Asda. Make a note in your diary to come back here a few days
before the appeal deadline if you've not heard back from Asda
and we will assist with an appeal.
>
--- End Quote ---
All sorted, ASDA responded, i dont think they have any idea
whats going on but they cancelled it and said they will place
notices in the store...lets see... thanks guy again.
--- Quote ---
> Hi Kevin,
>
> My name is Jason from the Executive Relations Team at Asda
Head Office.
>
>
> Thank you for your e-mail. I am very sorry to read of the
change to the car park rules at our Clapham Junction store that
you were unaware of and led to a charge, I can understand why
you would be disappointed.
>
> Thank you for your suggestion for a notice in the store, this
has been recorded on the correct system for feedback to the
Store Manager at Clapham, and I trust that you will see an
immediate improvement moving forwards but please feel free to
let me know of any issues.
>
> On this occasion I have requested that the charge be
cancelled, you should expect to see confirmation by letter
within 28 days.
>
>
> I am very sorry for all of the inconvenience caused.
>
> Kind Regards
> Jason
>
--- End Quote ---
#Post#: 43368--------------------------------------------------
Re: Parking eye Ltd-overstay-asda clapham juntion sw11
DIR By: DWMB2
Date: October 31, 2024, 12:44 pm
---------------------------------------------------------
Good result, thanks for the update. Further anecdotal evidence
that supermarkets are often fairly good (or at least less bad
than some others) at cancelling for customers.
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