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       #Post#: 40119--------------------------------------------------
       ParkingEye-Barnet Hospital-PCN
   DIR By: allondon
       Date: October 10, 2024, 5:07 am
       ---------------------------------------------------------
       Good morning,
       I've just received a Parking Charge Notice from ParkingEye
       (dated 7 October) for parking at Barnet Hospital.
       The wording of the request is rather vague about the reason for
       the charge.
       I visited the hospital on 30 September. The parking has barriers
       and parking machines to pay on exit, though they do not offer
       receipts.
       My bank statement shows the charge of £2.15 (up to 1 h parking),
       which was processed on 2 October.
       The PCN has 2 pictures of the car driving somewhere but not the
       actual location of parking or any signage.
       The parking lot was full and I was driving around until a space
       was found.
       I am aware that Barnet hospital has a pay-on-exit parking where
       you have to enter the car registration number, confirm the time
       of arrival and then the charge is calculated. Therefore I
       consider that the correct payment has been made.
       I've written to the Royal Free facilities
       (rf-tr.parkingrfl@nhs.net) and to the Barnet Hospital PALS
       (bcfpals@nhs.net). The latter email address does not seem to
       exist anymore and I had to contact PALS via online form that
       does not allow attachments.
       I doubt that any response from them will be received in a
       reasonable time and wonder what the advice will be regarding
       further actions.
       Thanks in advance.
       PS Can't attach the PCN as the upload folder is full
       #Post#: 40120--------------------------------------------------
       Re: ParkingEye-Barnet Hospital-PCN
   DIR By: DWMB2
       Date: October 10, 2024, 5:13 am
       ---------------------------------------------------------
       Please read the following guide that will advise on providing
       images: READ THIS FIRST - Private Parking Charges Forum guide
  HTML https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/
       #Post#: 40123--------------------------------------------------
       Re: ParkingEye-Barnet Hospital-PCN
   DIR By: allondon
       Date: October 10, 2024, 5:23 am
       ---------------------------------------------------------
       Here is the link on imgur, thanks
  HTML https://imgur.com/a/RaZn40P
       Or embedded:
       <blockquote class="imgur-embed-pub" lang="en"
       data-id="a/RaZn40P"><a
       href="//imgur.com/RaZn40P"></a></blockquote><script async
       src="//s.imgur.com/min/embed.js" charset="utf-8"></script>
       #Post#: 40130--------------------------------------------------
       Re: ParkingEye-Barnet Hospital-PCN
   DIR By: mickR
       Date: October 10, 2024, 5:42 am
       ---------------------------------------------------------
       timing shows 38mins in car park. what were you doing for that
       amount of time?
       did you drive in and out of car park more than once?
       Barnet PALS No. phone them
       020 8216 4924
       why didn't you phone them before?
       #Post#: 40135--------------------------------------------------
       Re: ParkingEye-Barnet Hospital-PCN
   DIR By: DWMB2
       Date: October 10, 2024, 6:00 am
       ---------------------------------------------------------
       --- Quote from: mickR link ---
       >
       > why didn't you phone them before?
       >
       --- End Quote ---
       The purpose of this forum is to advise people on actions they
       can take now, not to chastise them for things they haven't
       already done.
       The mention of "Staff C" on the notice would suggest they've
       clocked the car in a 'staff only' car park - do you have any
       images showing whereabouts the vehicle was during these 37
       minutes?
       #Post#: 40139--------------------------------------------------
       Re: ParkingEye-Barnet Hospital-PCN
   DIR By: allondon
       Date: October 10, 2024, 6:08 am
       ---------------------------------------------------------
       Barnet PALS told me over the phone that they don't deal with
       parking issues and to contact ParkingEye.
       I do not have images of where the car was actually parked as it
       took me time to find a place but there was no prohibitive
       signage there. I had to drive through different areas of the car
       park and some of them were clearly marked as Staff parking.
       #Post#: 40145--------------------------------------------------
       Re: ParkingEye-Barnet Hospital-PCN
   DIR By: mickR
       Date: October 10, 2024, 6:31 am
       ---------------------------------------------------------
       --- Quote from: DWMB2 link ---
       >
       > [quote author=mickR link=topic=3397.msg40130#msg40130
       date=1728556966]
       > why didn't you phone them before?
       >
       --- End Quote ---
       The purpose of this forum is to advise people on actions they
       can take now, not to chastise them for things they haven't
       already done.
       The mention of "Staff C" on the notice would suggest they've
       clocked the car in a 'staff only' car park - do you have any
       images showing whereabouts the vehicle was during these 37
       minutes?
       [/quote]
       I am fully aware of the purpose of the forum. I was trying to
       ascertain what the OP had actually tried before coming here.
       Staff C is indeed a staff only car park with signs stating that
       at the entrance.
       if the OP didnt "double dip" then he was in that staff car park
       for 37mins.
       that might be why PALS isn't interested.
       #Post#: 40147--------------------------------------------------
       Re: ParkingEye-Barnet Hospital-PCN
   DIR By: b789
       Date: October 10, 2024, 6:43 am
       ---------------------------------------------------------
       OP, you may want to redact the VRM and the PCN number from your
       image. Anyone with a twisted sense of humour could screw up any
       appeal you intend to make.
       #Post#: 40156--------------------------------------------------
       Re: ParkingEye-Barnet Hospital-PCN
   DIR By: allondon
       Date: October 10, 2024, 7:04 am
       ---------------------------------------------------------
       --- Quote from: b789 link ---
       >
       > OP, you may want to redact the VRM and the PCN number from
       your image. Anyone with a twisted sense of humour could screw up
       any appeal you intend to make.
       >
       --- End Quote ---
       Thanks, new imgur link :
  HTML https://imgur.com/a/4Iu9DPu
       Barnet hospital does not have separate staff parking lots, but
       rather areas that are signposted as "Staff Parking. Permit
       Only", though the boundaries are open to interpretation as there
       are no clear signs on entry/exit.
       I can only say that where I parked there were no signs and I
       doubt ParkingEye have a photo of my car parked, their only
       evidence being the time spent between 2 camera shots. And I may
       have passed many cameras while looking for a  parking spot.
       #Post#: 40165--------------------------------------------------
       Re: ParkingEye-Barnet Hospital-PCN
   DIR By: b789
       Date: October 10, 2024, 7:40 am
       ---------------------------------------------------------
       PE obviously have an ANPR camera at the entrance/exit of the car
       park area "Staff C". How is this "Staff C" car park area
       defined? Is there only a single entry/exit point?
       You say the boundaries are open to interpretation. You need to
       clarify that if you intend to use it as an appeal point and
       certainly if you intend to rely on it as a defence point.
       You mention "no clear signs on entry/exit". However, there is an
       implication there that there is some form of sign. What does the
       sign you refer to actually say?
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