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#Post#: 42247--------------------------------------------------
Re: Car Damaged While in the Care of Garage
DIR By: mickR
Date: October 25, 2024, 2:28 am
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sorry if I've missed it but have they given you a courtesy car?
#Post#: 42412--------------------------------------------------
Re: Car Damaged While in the Care of Garage
DIR By: tonys
Date: October 26, 2024, 1:15 am
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--- Quote from: mickR link ---
>
> sorry if I've missed it but have they given you a courtesy
car?
--- End Quote ---
Yes, I got a loan car when ours was in for the original
mechanical work.
#Post#: 42413--------------------------------------------------
Re: Car Damaged While in the Care of Garage
DIR By: mickR
Date: October 26, 2024, 1:49 am
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so you're not without a car, is it of a similar class ie not
given you a Fiat 500 in place of your Range Rover or estate that
is a necessity?
#Post#: 42414--------------------------------------------------
Re: Car Damaged While in the Care of Garage
DIR By: tonys
Date: October 26, 2024, 2:21 am
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--- Quote from: andy_foster link ---
>
> I think that the consensus here is that you should start with
the full story rather than drip feeding. Not just you.
--- End Quote ---
I'm probably guilty of that when dealing with the garage as
well. With hindsight I should have pressed for third party
details right from the start, rather than letting them get on
with it. And should have pressed harder for timescales and
details.
Sequence was ..
25 Sep in for mechanical work
07 Oct called for update, told about damage, awaiting bodyshop
quote, girl said the manager had third party details in case I
needed them.
08 Oct no update, still waiting bodyshop
10 Oct told repair organised, parts expected shortly
18 Oct update, bodyshop can't book car in until 18th Nov, garage
wants me to return loan car, collect our car and bring it back
on the 18th (garage had fitted mirror to make it driveable)
It was only after that call, when I started looking at whether I
could get it done quicker, that I was made aware that "the lady"
had already paid.
The outcome of the last call was that I hang onto the loan car
and they keep ours until it can be fixed. It seems to me that
accepting the car back would guarantee the repair wouldn't start
until 18th Nov, and once it was off the garage's hands the date
might continue to slip further.
I should mention that this is an old Ford Focus that we don't
specially care about, although I wouldn't want to be driving it
around with a dented door even if road legal. If it had been my
other half's Landrover we'd have both been all over it from the
start, inspecting the damage, demanding it be done by approved
repairer etc.
#Post#: 42415--------------------------------------------------
Re: Car Damaged While in the Care of Garage
DIR By: tonys
Date: October 26, 2024, 2:29 am
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--- Quote from: mickR link ---
>
> so you're not without a car, is it of a similar class ie not
given you a Fiat 500 in place of your Range Rover or estate that
is a necessity?
>
--- End Quote ---
Functionally similar. It's a Hyundai somthing, very much smaller
than say a Fiesta. So a partial replacement that can't be used
for some journeys that we would have made in the Focus.
#Post#: 42513--------------------------------------------------
Re: Car Damaged While in the Care of Garage
DIR By: mickR
Date: October 26, 2024, 10:33 am
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so difficult to argue a loss as you're mobile and have use of a
more convenient car for those journeys
#Post#: 42517--------------------------------------------------
Re: Car Damaged While in the Care of Garage
DIR By: tonys
Date: October 26, 2024, 11:22 am
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We're not left stranded. But it means making more journeys in
the Defender which uses about twice as much fuel and is a bit
slower. Is that the "more convenient car" referred to?
#Post#: 42519--------------------------------------------------
Re: Car Damaged While in the Care of Garage
DIR By: mickR
Date: October 26, 2024, 11:24 am
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yes but maybe not so convenient.
I would start putting pressure on the garage.
have they given you a copy of the bodyshop estimate/report?
have they told you EXACTLY what they are doing??
#Post#: 42619--------------------------------------------------
Re: Car Damaged While in the Care of Garage
DIR By: tonys
Date: October 27, 2024, 11:42 am
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Not yet, to both of those questions.
Just now the options seem to be (a) further attempts to get the
garage to speed things up (b) let them get on with it, taking
however long it takes. Or (c) the nuclear option would be to
recover the car and arrange the repair myself, obviously in the
hope that I can reclaim the cost from someone or other. Will
need to press on starting with (a) on Monday.
#Post#: 42715--------------------------------------------------
Re: Car Damaged While in the Care of Garage
DIR By: tonys
Date: October 28, 2024, 11:17 am
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The nuclear option is not needed. I had call from the workshop
manager saying they'd just got the car back from the bodyshop,
fixed. I collected it this afternoon. Clearly I did right not to
take the car when they were pressing me, and I guess they got
fed up with a dented car in their yard and applied some pressure
on th bodyshop.
With hindsight I should have been more pushy right at the start,
then eased off if things seemed to be going well. It's much more
difficult starting off easygoing then trying to harden up later
on.
Just need to close it off with my insurance now there's no
chance of any sort of claim arising.
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