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#Post#: 39007--------------------------------------------------
Consumer Law
By: flossy1968 Date: October 1, 2024, 6:49 am
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Hoping there are some experts available for some advice
regarding consumer law. Not sure this is the correct forum.
Thanks
#Post#: 39008--------------------------------------------------
Re: Consumer Law
By: DWMB2 Date: October 1, 2024, 6:59 am
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You might be wise to expand on your request somewhat, consumer
law is rather broad.
If you explain the issue about which you are seeking support,
those who have relevant knowledge may be able to advise.
#Post#: 39010--------------------------------------------------
Re: Consumer Law
By: mickR Date: October 1, 2024, 7:08 am
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mystic Meg?
#Post#: 39013--------------------------------------------------
Re: Consumer Law
By: flossy1968 Date: October 1, 2024, 7:47 am
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[quote author=DWMB2 link=topic=3314.msg39008#msg39008
date=1727783950]
You might be wise to expand on your request somewhat, consumer
law is rather broad.
If you explain the issue about which you are seeking support,
those who have relevant knowledge may be able to advise.
[/quote]
Thanks DWMB2. So, i have purchased a bathroom suite from a local
online company. The suite was delivered yesterday and i was
advised by the delivery company to open the items and inspect
for any damage within 48hrs. The suite cannot be installed
(after the plumber put the date back) untill the end of
November. I think it would be impractical to start opening items
now to inspect them only for them to then be left potentially
unpackaged untill the end of November. I contacted the company
via online chat who have confirmed the 48 hrs inspection. They
have also said that any items cannot be refunded or changed if
damaged after 30 days.
Just need some clarification on this. I have looked on the CAB
website and it states i have the right to a refund or
replacement up until 6 months. All very confusing.
#Post#: 39018--------------------------------------------------
Re: Consumer Law
By: mickR Date: October 1, 2024, 8:11 am
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I see no reason items cannot be removed from packaging checked
and replaced. I did exactly that myself and found a manufacturer
fault in one item and got it changed.
have a read of this.
HTML https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl#product-quality-what-should-you-expect
#Post#: 39022--------------------------------------------------
Re: Consumer Law
By: flossy1968 Date: October 1, 2024, 8:19 am
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The items are very heavy and quite bulky with a lot of
packaging. Also trying to repackage securely for a later
installation would be very difficult.
I guess im just trying to gain some assurance that i will be
covered by law if i open the items after 30 days and find
damage. The company are just sticking to what are in their Tc's
and Cs'
#Post#: 39056--------------------------------------------------
Re: Consumer Law
By: sparx Date: October 1, 2024, 10:53 am
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If it were a manufacturing defect, as opposed to delivery
damage, then yes, you're covered after the 30 days. You lose
your immediate right to reject after that time, so the retailer
would only have the choice of repair, replacement or refund in
the first instance.
The consumer rights act 2015 covers this scenario (goods must be
fit for purpose, of satisfactory quality, and as described).
If the items however had delivery damage, this might be a
condition of the retailers terms and conditions that you check
for this. At the very least check the packaging for any dents,
dints or holes, and explore further.
#Post#: 39062--------------------------------------------------
Re: Consumer Law
By: flossy1968 Date: October 1, 2024, 11:19 am
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Here is the paragraph on their website
Returning Faulty Or Damaged Item
Damaged items can't be returned after 30 days of receipt of
goods.
We must be notified of any items that arrive damaged within
48hrs of receipt of goods. Choose one of the methods below
Contact us - We have several ways of getting in touch via our
Contact Us page
Damaged Item Form - You can inform us of any damaged items via
the Damaged Item Form
You may be required to supply photographs of any damaged items.
You can upload these as part of the returns process
Do not begin the returns process until you have informed us of
any damaged items
Also this
Once you receive your items, please do not store them away for
later inspection, as if any goods received are damaged, faulty
or incomplete, you must notify us within 48 hours of delivery
via email or telephone, quoting your ORD number for reference.
Please open each box and check thoroughly for damages. If we are
notified within the given time frame, we will then organise a
replacement and collection. In any situations in which customers
have adhered to terms and conditions, yet have received goods
that are incorrectly supplied or damaged in transit, XXXXXXX
will replace goods free of charge. Please note that in some
cases, a courier will refuse to collect and we will be unable to
organise a collection, for example in the case of broken glass
or pottery.
So it seems that their TCS and Cs can gazump Consumer Law?
Oh well might be a late night for me then opening lots of
packaging!
#Post#: 39064--------------------------------------------------
Re: Consumer Law
By: mickR Date: October 1, 2024, 11:24 am
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As per Sparxy manufacturing fault and your covered despite the
inform within 48hr statement.
but if you've got glass or ceramics and there's a crack or
scratch you will have a problem.
#Post#: 39070--------------------------------------------------
Re: Consumer Law
By: DWMB2 Date: October 1, 2024, 12:09 pm
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Contract terms cannot generally overrule statutory rights.
That said, there's potentially a matter of pragmatism vs
principle here... If there are issues, it might be better to
discover them now and have them rectified ASAP before the
plumber turns up, than having a protracted battle with the
supplier over your rights and having the work delayed even
further.
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