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#Post#: 37787--------------------------------------------------
DartCharge PCN progressed to debt collectors
DIR By: bobbysjazzpony
Date: September 22, 2024, 6:25 am
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Hi everyone, hope you're well.
I received a letter on Friday regarding a dart charge PCN, via
debt collection agency Marsten Recovery.
The full fine, plus fees is £191.50, which goes back to an
offence that happened in September last year.
The timeline:
Sept 2023 dart crossing. Didn't make the payment within the
deadline. (I did pay for two crossings which at the time
believed covered both crossings)
- No notification of a missed payment or any correspondence, but
i've since found out it can take months for it to be processed.
- I moved house in Oct 2023.
- I also sold my car around the same time. Car owner's address
was therefore not updated.
However, I had a Royal Mail postal redirection in place for 9
months, exactly to catch things like this. For some reason, I
never received anything alerting me to a PCN.
This debt collection agency letter is the first letter I have
received personally. The fine is now £116.50, plus a £75
'compliance fee' added on by the collection agency. I have 10
days to make the payment before things escalate.
In this case, I have not been avoiding the charge but simply had
not been alerted to it because of moving house, changing car and
potentially some issue with the postal redirection that I'm
unaware of.
I'm happy to pay the original PCN (£35 or whatever it is) as
fair enough, I didn't pay in time, but I'm not happy paying
these extra charges when I haven't been successfully notified
about it.
I was wondering if anyone has any advice, or similar situation
surrounding these circumstances. I'm not sure who to call at
DartCharge regarding this, as that would be my first guess.
Any advice would be much appreciated. Thanks.
Letter front page here:
HTML https://imgur.com/a/a8SFjdH
HTML https://imgur.com/a/a8SFjdH
#Post#: 37793--------------------------------------------------
Re: DartCharge PCN progressed to debt collectors
DIR By: fraser.mitchell
Date: September 22, 2024, 6:39 am
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OK, you had mail redirection, but what about the address on the
V5C Registration Certificate for the vehicle ?
#Post#: 37796--------------------------------------------------
Re: DartCharge PCN progressed to debt collectors
DIR By: bobbysjazzpony
Date: September 22, 2024, 6:59 am
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Sorry, a few corrections which I'll edit now.
Car wasn't sold, it was written off in an accident.
This also took place before a few weeks before I moved as I had
a courtesy car in-between.
The address on the VC5 would have been my old address.
#Post#: 37857--------------------------------------------------
Re: DartCharge PCN progressed to debt collectors
DIR By: fraser.mitchell
Date: September 22, 2024, 1:33 pm
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OK, so the amount owing is £191.50, so there has been no
attendance yet with its fee of £235.
It would be prudent, therefore, (in my opinion), for you to pay
this amount soon to avoid a bailiff visit, and to then submit an
Out-of-Time Witness Statement with the circumstances as to why
you did not receive the statutory enforcement documents. Paying
the bailff has no influence whatsoever on whether your OOT WS is
accepted or not. It is also the only avenue available to you to
revert the matter to the original PCN.
HTML https://www.gov.uk/government/collections/traffic-enforcement-centre-forms
#Post#: 37904--------------------------------------------------
Re: DartCharge PCN progressed to debt collectors
DIR By: Pressman
Date: September 22, 2024, 8:18 pm
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Call the Traffic Enforcement Centre (TEC) on 0300 123 1059,
providing your PCN number first.
They will then ask for a "security check" by confirming your
postcode. Ensure you give the postcode listed on your V5
document, not your current address.
If the TEC accepts your previous postcode, the warrant of
control becomes 'defective' as it lacks your correct address.
Once you've confirmed this, update us, and we’ll offer further
guidance.
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