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#Post#: 37711--------------------------------------------------
CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
DIR By: mrpopa
Date: September 21, 2024, 8:52 am
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Upon entering the car park, the driver found a space, parked up,
and went for their appointment at the hospital. The appointment
ran over, and when they left the car park they had exceeded the
maximum parking period of 30 minutes. Sometime last week, I, the
registered keeper, received a PCN through the post.
PCN:
HTML https://i.imgur.com/PPYEqId.jpeg
HTML https://i.imgur.com/aCe0fpJ.jpeg
PARKING SIGN:
HTML https://i.imgur.com/cbXU6Rx.png
GOOGLE MAPS:
HTML https://maps.app.goo.gl/vHj2qb1b6Xv1i2Ej6
NO APPEAL SENT YET (NO ACTION TAKEN AS WAITING FOR RESPONSES TO
THIS FORUM)
PLEASE HELP AS SOON AS POSSIBLE - ANY HELP IS APPRECIATED -
TODAY IS THE LAST DAY OF THE DISCOUNTED CHARGE OF £60
#Post#: 37721--------------------------------------------------
Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
DIR By: DWMB2
Date: September 21, 2024, 11:19 am
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--- Quote ---
> when they left the car park they had exceeded the maximum
parking period of 30 minutes
--- End Quote ---
Is there a reason the driver didn't/couldn't pay the 'up to 3
hours' tariff before they left?
#Post#: 37734--------------------------------------------------
Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
DIR By: b789
Date: September 21, 2024, 2:18 pm
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CPP is part of ParkingEye. Have you complained to PALS? If not,
why not?
Why did the driver not anticipate possible delays, knowing the
state of the NHS at the moment?
Did the driver not attempt to pay the required tariff once they
knew they had exceeded the 30 minutes free parking? The sign
does not state whether the tariff is payable on entry or on
exit. As they use ANPR, all they would need to see is evidence
of the appropriate tariff having been paid.
#Post#: 37737--------------------------------------------------
Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
DIR By: DWMB2
Date: September 21, 2024, 2:31 pm
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--- Quote from: b789 link ---
>
> The sign does not state whether the tariff is payable on entry
or on exit.
>
--- End Quote ---
"How to pay: At the payment machine at any time before exiting
the car park"
#Post#: 37739--------------------------------------------------
Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
DIR By: b789
Date: September 21, 2024, 2:34 pm
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Oops! The image is a bit blurry or I have developed cataracts.
:-\
#Post#: 37740--------------------------------------------------
Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
DIR By: DWMB2
Date: September 21, 2024, 2:35 pm
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It's blurry for me too so hopefully the former ;D
#Post#: 37772--------------------------------------------------
Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
DIR By: mrpopa
Date: September 22, 2024, 5:30 am
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The driver was sleep deprived due to being on a night shift and
hence was very tired and sluggish. The driver's appointment was
delayed, but at the time, it still seemed like it was under 30
minutes to the driver - a mistake.
I have not complained to PALS as I did not know I could. Should
I send an email or phone them? And what would I say?
Thank you for your advice.
Please do advise further and any help is appreciated.
#Post#: 37777--------------------------------------------------
Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
DIR By: b789
Date: September 22, 2024, 5:54 am
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You correspond, preferably by email with PALS. A telephone call
is not worth the paper it is not written on.
You explain that the PCN has been issued unfairly and, as a
patient, you, the Keeper, would like them to get the PCN
cancelled because of a delay out of control of the Keeper thanks
to a delay in the appointment time.
At the same time I would suggest you email the CEO of the NHS
Trust that runs the hospital and complain about the unfair PCN
which has been issued due to a delay caused by the hospital
department the Keeper had an appointment with.
Any pushback from them, remind them about the fact that NHS
organisations are responsible for the actions of private
contractors who run car parks on their behalf and a simple fob
off to deal with it directly with the operator is unacceptable
and refer them to this document:
NHS car parking guidance 2022 for NHS trusts and NHS foundation
trusts
HTML https://www.gov.uk/government/publications/nhs-patient-visitor-and-staff-car-parking-principles/nhs-patient-visitor-and-staff-car-parking-principles#:~:text=Parking%20will%20be%20provided%20free,a%20period%20of%2030%20days.
#Post#: 37780--------------------------------------------------
Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
DIR By: DWMB2
Date: September 22, 2024, 5:56 am
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What I always recommend with PALS is to be polite but
persistent. Remember they are human beings, and are likely to be
more amenable to helping you if you're pleasant, but do be
persistent to reduce the chances of being fobbed off.
#Post#: 39472--------------------------------------------------
Re: CPP Parking PCN - Overstay - Hospital of St. Cross, Rugby
DIR By: mrpopa
Date: October 5, 2024, 5:06 am
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Hey guys,
Thank you for the responses, you guys are honestly legends.
I have emailed PALS but could not find the CEO's email.
Do you know where I could find the CEO's email?
Thanks,
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